This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Jeep Cherokee. The contact stated that the 4WD light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the Power Transfer Unit had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the dealer confirmed that the VIN was not included. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 92,000.
While driving the vehicle I encounter a loss of driving power, then the check engine light comes on and the service 4 wheel drive indicator comes on. The loss of power while I'm driving creates an unsafe condition because i am driving on the highway among other vehicles when this occurs. This happens to me at least once per day while i am driving and on one particular day it occurred six times. The problem has not been reproduced or inspected.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 30 MPH, the "Service 4WD" warning light illuminated. The contact was able to drive the vehicle to a local dealer. The vehicle was diagnosed, and the dealer determined that the transfer case had failed and that metal shavings were found in the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched and related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was approximately 90,000.
While driving in a parking lot at under 10 mph my car stalled and there was an audible ding at that point I received an error stating "shift to park". This happened twice within an hour or so and both times I was in a parking lot and advancing slowly uphill. I am very nervous and curious if this is another software update issue. I had a transmission error a couple years ago where my car just ceased to move. It was fixed with the update.
Jeep skips gears on highway and loses power while accelerating to get up to speed. Took jeep to multiple dealers which all has said it's the torque converter. My jeep is a 2016 with only 77k miles on it. It jerks you at stop lights to almost hitting the car in front of you or losing all power in highway when trying to merge on. I have read that there has been recalls on 2016 jeep cherokee transmissions. Is there a recall on mine?
- Waterloo, NY, USA
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Since owning the vehicle the transmission has been an issue. From disengaging gears, to hard shifting, to Rear PTU fluid seeping from the driver's side rear axle due to a design flaw; this truck has been an absolute nightmare. The dealer has stated multiple times that the transmission is not faulty and performing as expected. 2014-2016 Jeep Cherokee's with the same rear PTU and transmissions have had recalls and PTU replaced, etc. but yet my VIN does not have any recall yet. I have video evidence of the transmission performing erratically and not as intended from just about 50,000 miles. Yet, Jeep would not do anything to remedy the situation. They have flashed the software, performed a rear differential service (which I had to pay for, wasn't free), and done everything to avoid taking accountability for their design flaw and product failures.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving on several occasions at various speeds, the vehicle lost motive power, and failed to accelerate as intended. The contact stated that there was a warning chime with the Service Transmission message displayed. The vehicle was pulled over to the side of the road and restarted; however, the failure persisted. The vehicle was taken not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 199,000.
The car is constantly overheating because a failure from the computer to start up the fan causing other issues with the coolant. Like bursting all the hoses and causing coolant leaks. Additionally a service shifter message came up on my screen and all the gears (p, r, n, d, l) light up with a red dot. This happens while I-??m driving. I never know when the car is just going to stop or over heat in traffic because sometimes the fan starts and sometimes it doesn-??t.
Service 4 Wheel Drive indicator light on dash. Took to dealer and diagnosed as the TPU motor obstructed/blocked DTC C14A7 with cost to replace as $4415.30 called customer service and they stated the car was out of warranty and nothing they could do because my vin number was not on the recall list for this problem.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the EPS warning light intermittently illuminated, and the odometer was flashing. The vehicle then lost motive power. The contact was able to restart the vehicle. The vehicle was taken to the dealer, but the cause of the failure could not be determined, and no error codes were retrieved. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 MPH, the contact heard an abnormal scraping sound underneath the vehicle. The contact pulled over to the shoulder of the roadway. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the power transfer unit. The contact was informed that the PTU had become detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.
The car lost speed even though the engine was racing. A "transmission requires service" note appeared on the instrument cluster followed by a CEL. The car slowed to a stop and would not proceed normally after a stop sign. Traffic was backed up while the car was nursed along the road at half the speed limit.
Not long after purchasing my new (to me) 2016 Cherokee, the service 4wd light turned on. The warning light has been on for all but a few minutes of driving for 2 weeks. The dealership that I purchased the suv from diagnosed the problem as a bad PTU. Although thousands of the same models were recalled in that model year my Jeep was not included in the recall even though it now turns out to have the same problem as thousands of others.
RDM clutches are failing internally Rear Drive Module must be replaced at a total cost of around $4000 dollars. Part to repair this defect is not available with no anticipated supply date. Tried to find the part with any US auto parts supplier to no avail. The last parts supplier said that with no anticipated supply date from the manufacturer, they had 700 of the items required on back order. We already had to have the whole drive train replaced just before the warranty expired (that would have cost about $12,000 if I had to pay) The rear end makes a noise every time you make a turn with this vehicle. This is my wife's vehicle and I am very concerned about her safety. Please see attached mechanic's evaluation of the problem. The part number required is 68545101AB.
The contact owns a 2016 Jeep Cherokee. The contact stated while on a downhill slope, the vehicle experienced a rollaway. The contact stated that several unknown warning lights had been illuminated. The contact stated the anti-lock braking system and traction control had failed. The vehicle was taken to the local dealer where it was diagnosed that the tire sensor had failed and the PCU needed to be replaced. The contact stated that the vehicle was diagnosed previously by an independent mechanic where the same results were discovered. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 51,200.
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
The contact owns 2016 Jeep Cherokee. The contact stated while driving at various speeds, the 4-WD warning light illuminated, and the 4-WD became inoperable. The contact stated that the failure had been recurring more increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the Power Transfer Unit (PTU) fluid, and the dealer determined that the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair of the vehicle. The failure mileage was approximately 120,000.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power, but the RPM-??s continued to increase. The contact pulled over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
A D V E R T I S E M E N T S
- Suffern, NY, USA