This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchase this vehicle about 7 month ago. I took a trip to dallas Texas in it, on the drive there the service shifter light came on. I pulled over to the shoulder and placed the vehicle in park and turned the engine off. I restarted the vehicle and all was well. I have continually having the problem with the service shifter light come on, and have taken it in to be service and they can find a problem. Just in the last 5 days the service shifter indicator had come on 12 time.
Multiple instances of service shifter message occurring while driving or immediately after departure. Must place car in park and turn off vehicle. Restart vehicle no further issues. Does not typically reoccur within a few days. 1-6 weeks between occurrence. No error message, no issues noted by mechanic. Concerning from a safety standpoint.
Event 1 (Nov 2019) was passing a car, going 68 on freeway, got into right lane backed my foot off the gas to slow a bit and the car stayed in "passing gear" revved up high on the tach. And would not come back down until I took my foot completely off the gas. Event 2 (Nov 18, 2019) stopped at a stop sign, applied gas to go and it went nowhere. The engine sounded like it was going fast, but I was not in gear. I had to take my foot completely off the gas, the car lunged forward with two quick hops a couple of times then went into gear. Event 3 (Nov 20, 2019) going slow in a parking lot the car just died on me. No reason. This Jeep has only 28,000 miles on it. It shifts hard!! actually goes into gear at times so rough that it makes me lunge forward, it jerks a lot while going slow like it's not in the right gear. I am going to Jeep tomorrow to have it checked out, but after reading all these complaints, I see where I might be in for a long haul.
When car is put into neutral, the sport shifter mode is activated and occasionally when put into reverse, service shifter message appears on dash and all prnd lights appear lit. Doesn't appear to affect driving but is worrisome. Current mileage is 47,000
On various occasions (3 so far) the "service shifter" warning message came on. By shutting off the ignition the problem would clear. On numerous other occasions I got a "check transmission"...unknown problem warning. These warning messages all occurred while the vehicle was in motion, on city streets under normal driving conditions. I took the vehicle to my dealer and a check came up with "transmission modulator, unknown problem" was noted. An appointment was made but the messages cleared on it's own (2 occasions for the transmission warning). The dealer advised me that nothing could be done without the message being active.
- Merrillville, IN, USA
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While driving on a highway with a speed limit of 65 mph and heavy traffic, all of the sudden my vehicle would not shift out of 3rd gear. Once I reached around 40mph and tried to accelerate I felt knock and shaking. The engine would continue to rev, however no acceleration or shifting would happen. It begins to sputter and feels as thought the vehicle is going to shut off.
The contact owns a 2016 Jeep Cherokee. While making a right turn up a hill, the vehicle stalled and "shift to P then to the desired gear" was displayed. The vehicle was pulled over and was able to restart after several attempts. The contact drove home. Global Jeep (1099 us-22, North plainfield, NJ 07060, (908) 200-2536) was called and the contact was waiting for the service manager to call back with a diagnosis. The manufacturer was not notified. The VIN was unknown. The failure mileage was 60,000.
When driving the Jeep shift extremely hard into gear. Today we stopped at a red light and went to take off the car went to shift but would not shift into gear causing us to stop in the intersection almost getting hit. We had to place it into park and restart the car to get it to move back into gear. This is an ongoing issue. The dealer cannot find the issue and will not take the time to duplicate. They show no interest on trying to solve the issue, just passing the buck.
The contact owns a 2016 Jeep Cherokee. While the contact was driving home from work at 62 mph, the vehicle suddenly decelerated to below 40 mph. The contact depressed the accelerator pedal to the floorboard, but the vehicle would not speed up. In addition, the service transmission indicator illuminated. The contact slowly drove to an independent mechanic, but the vehicle was not diagnosed or repaired. Spitzer motor city Inc (13001 brookpark rd, brook park, oh 44142, (216) 267-2100) and the manufacturer battled with the contact for the past two weeks to see if the vehicle would be covered under the power train warranty because it was 200 miles over the limit. The dealer offered to pay half of the repair costs as long as the contact agreed to a two year contract for oil change service. The contact refused and the vehicle had not been repaired. The failure mileage was 60,250.
My 2016 Jeep Cherokee has recently presented a safety issue. Twice, in the last two days, the transmission has cut out as I made a left turn. A message appeared, "put in P to change gears." Luckily, both times this happened, I was turning off the roads and into a parking lot. It scares me to drive. What could have happened if I was turning into traffic. I feel this is a dire safety issue! both times this occurred the vehicle started back up. I was close to home so I immediately drove back home. I have an appointment with the Jeep service dept. Tomorrow. Time will tell what they say.
The contact owns a 2016 Jeep Cherokee. While driving approximately 70 mph, the service shifter indicator illuminated. The vehicle was pulled over to the side of the road and called jim shorkey family auto group at 724-204-2560 (located at 13339 rte 30, North huntingdon, pa 15642) to inquire about the warranty. The contact was not called back and the failure recurred. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,000. The VIN was unknown.
I was sitting at a stop light and "service shifter" popped up on my dash and all the shift lights came on, the vehicle still moved and I drove it the rest of the way to work (approx 2 miles)
I bought my 2016 Jeep Cherokee new, at 17,896 miles, a message displayed "service shifter" and all the lights on my shifter were lit up. A new shifter was installed. Then at 67,631 miles, same thing happened this time they replaced the shifter bezel and wiring. Both times, the vehicle was stationary but running in a parking lot.
Service shifter light has come on for the third time since I purchased the vehicle in 2016. It's been serviced twice and last time I spoke with the dealership, they said this is a very common issue. This needs to be addressed as my vehicle is now out of warranty and I shouldn't be held accountable for the third replacement of a faulty shifter.
The service shifter light came on for no obvious reason, as I was driving the vehicle and no one touched the shifter. It scared me, so I immediately pulled over and checked it but it was in gear. So I turned off the car and restarted it and the message never came back on that day. Since then, which was about 3 months ago, the service shifter light has come on 4 other times. This has happened on both the highway and city streets. Speeds from 40mph to 70mph. My child drives this car. So I am especially concerned for her safety regarding this issue.
When driving the vehicle we get a message in the dash that says service shifter and the red lights on the shifter which indicate which gear you are in all light up at the same time, park, neutral, reverse, & drive. If we pull over and turn the vehicle off it clears the error and stays off for a while. When it first started occurring, I told the service writer when my vehicle was in for routine maintenance at john L sullivan in yuba city and was told that it was not giving a code so if it wasn't happening at the when I brought it in he couldn't help. So it was only happening every few months so I didn't worry and now it is happening daily and I am sure Jeep knows about this problem because there are a lot of complaints on line about the same exact thing. Not sure if it is a safety issue but it is something they should own up to and take care of on their dime. It happens at any time it's moving regardless of speed.this has been happening for months but just recently almost every day.
The contact owns a 2016 Jeep Cherokee. While driving 65 mph, the vehicle decelerated to 30 mph and the service transmission indicator illuminated. The vehicle was pulled over to the side of the road. The vehicle was taken to bob moore Chrysler Dodge Jeep Ram tulsa (918-664-9750, located at 4627 S memorial dr, tulsa, ok 74145) where it was diagnosed that the transmission needed to be repaired. The vehicle was left with the dealer for repairs. When the contact retrieved the vehicle, the transmission indicator illuminated while the vehicle was still at the dealer. The technician stated that someone forgot to program the computer. The technician programmed the computer. When the contact drove home and turned off the vehicle, it would not restart. The vehicle was towed back to the same dealer. The manufacturer was made aware of the failure. The vehicle was repaired, but the contact was not convinced that the vehicle was safe. The failure mileage was 15,562.
A D V E R T I S E M E N T S
- Albuquerque, NM, USA