This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was sitting at a stop light and "service shifter" popped up on my dash and all the shift lights came on, the vehicle still moved and I drove it the rest of the way to work (approx 2 miles)
I bought my 2016 Jeep Cherokee new, at 17,896 miles, a message displayed "service shifter" and all the lights on my shifter were lit up. A new shifter was installed. Then at 67,631 miles, same thing happened this time they replaced the shifter bezel and wiring. Both times, the vehicle was stationary but running in a parking lot.
Service shifter light has come on for the third time since I purchased the vehicle in 2016. It's been serviced twice and last time I spoke with the dealership, they said this is a very common issue. This needs to be addressed as my vehicle is now out of warranty and I shouldn't be held accountable for the third replacement of a faulty shifter.
The service shifter light came on for no obvious reason, as I was driving the vehicle and no one touched the shifter. It scared me, so I immediately pulled over and checked it but it was in gear. So I turned off the car and restarted it and the message never came back on that day. Since then, which was about 3 months ago, the service shifter light has come on 4 other times. This has happened on both the highway and city streets. Speeds from 40mph to 70mph. My child drives this car. So I am especially concerned for her safety regarding this issue.
- Burleson, TX, USA
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When driving the vehicle we get a message in the dash that says service shifter and the red lights on the shifter which indicate which gear you are in all light up at the same time, park, neutral, reverse, & drive. If we pull over and turn the vehicle off it clears the error and stays off for a while. When it first started occurring, I told the service writer when my vehicle was in for routine maintenance at john L sullivan in yuba city and was told that it was not giving a code so if it wasn't happening at the when I brought it in he couldn't help. So it was only happening every few months so I didn't worry and now it is happening daily and I am sure Jeep knows about this problem because there are a lot of complaints on line about the same exact thing. Not sure if it is a safety issue but it is something they should own up to and take care of on their dime. It happens at any time it's moving regardless of speed.this has been happening for months but just recently almost every day.
The contact owns a 2016 Jeep Cherokee. While driving 65 mph, the vehicle decelerated to 30 mph and the service transmission indicator illuminated. The vehicle was pulled over to the side of the road. The vehicle was taken to bob moore Chrysler Dodge Jeep Ram tulsa (918-664-9750, located at 4627 S memorial dr, tulsa, ok 74145) where it was diagnosed that the transmission needed to be repaired. The vehicle was left with the dealer for repairs. When the contact retrieved the vehicle, the transmission indicator illuminated while the vehicle was still at the dealer. The technician stated that someone forgot to program the computer. The technician programmed the computer. When the contact drove home and turned off the vehicle, it would not restart. The vehicle was towed back to the same dealer. The manufacturer was made aware of the failure. The vehicle was repaired, but the contact was not convinced that the vehicle was safe. The failure mileage was 15,562.
48K miles on a 2016. While driving on the interstate. Message appears on dash to "service shifter". all if the lights in the shifter are now lit up. Had to pull over and go through the owner manual on the side of the highway. Once the engine was restarted, message has not reappeared.
My service transmission warning and check engine light keep coming on with code P2803. Spoke with the mechanic and he stated this is an ongoing issue and should have a recall issued for it as it is an ongoing issue with Jeep Cherokee. This has happened several times. I purchased the vehicle 7/23/2019. Code and light cam on the first time 8/27/2019 and was cleared then it came on again 9/19/209, was cleared that morning and came back on that afternoon.
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the tires made a screeching noise without warning upon making turns. The contact took the vehicle to abernethy Chrysler Dodge Jeep Ram (1442 E main St, lincolnton, nc 28092, 704-732-1890) where it was diagnosed that the front half shaft was faulty. The contact was provided a quote for the repair cost. The contact associated the failure with NHTSA campaign number: 16V287000 (power train). The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 68,000.
In May 2019, all gaer lights on the shifter P R N D L + - all turned red and the screen had a message "service shifter." It is not possible to see the speedometer when this happens. It has been happening more frequently. It is a hazard, especially when driving down the highway and the bells ring, your speedometer screen diasappears and service shifter appears. I brought this to the attention of a Jeep dealer and was told, you can still drive when that occurs. This is a dangerous situation. It needs to be investigated by someone with authority soon. When looking online I discovered lots of people are having the same issue.
Bangs into 2nd or 3rd gear intermittently after a stop or while driving at lower speeds 25-30 mph especially. Most erratic in city driving. The jolt is so hard the driver takes notice. The vehicle will hesitate at time from a stop then jump forward like a bat out of hell causing front wheels to spin. At lower speeds in city the vehicle has a delay from engine to transmission causing a jerking motion even when pressing ever so litely on gas peddle. The transmission holds gears aggressively before up shifting, so engine speed hangs high between shifts. The vehicle shifts occasionally immediately into 2nd gear from a stop and then drags it out and clunks into 3rd gear causing untimely shifting. Lithia Jeep and pelletier Jeep both did software updates with marginal improvement or made it worse. Also the transmission up shifts to soon often from 1st to 2nd gear. Vehicle at times has mind of its own for transmission never really knowing what to making not very predictable and dangerous to drive. The speed control is dangerous and a nightmare. When going downhill it makes transmission go into lower gears causing engine RPM over danger zone. It feels like the engine and transmission are going to explode. The speed control is really hard to predict what it will do! I'm scared to use it! I'm scared to drive this vehicle!
Service shifter light randomly comes on and turns off when engine is turned off and restarted. Also overhead lights above the rear view mirror turn on and off occasionally.these things happen while in motion and are random. Also when in reverse, sometimes the parking brake engages.
The contact owns a 2016 Jeep Cherokee. The contact stated that the check engine and service gear shifter indicators illuminated. The contact called jim ellis Toyota of mcdonough (144 highway 81 w, mcdonough, ga 30253, (770) 288-3755) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 55,000.
Service shifter keeps coming back and all lights for gear indicator are red. Dealership says to turn off and restart vehicle but it happens more frequently and more frequently. Occurs when turning vehicle on.
All prnd indicator lights on the shifter unit illuminate at once, and stay lit. "service shifter" warning appears on the instrument cluster display. When "service shifter" warning is displayed, cannot be turned off and digital speedometer readings (or other information) are no longer displayed. Prnd shifter indicator lights blink sporadically until warning finally displays. Lights stay illuminated after warning appears. Prnd lights and display warning appear while vehicle is parked/stationary as well as when vehicle is in motion. Started sporadically, roughly 6 months ago (early 2019) and would typically go away if vehicle was turned off and re-started. These warnings now happen daily, every time I start the vehicle, and almost never go away. Upon researching this concern online, it appears that this is a known issue that many have been experiencing since around 2012. Most web inquires indicate that this may be related to a wiring harness? I took to the dealership for service and was told it would be $700 to replace the entire shifter, and that if I do not replace, I could find myself unable to put the vehicle in park. Hoping that this is something that is being investigated and recalled so that I do not have to pay for something that is a recurring, known safety issue.
A D V E R T I S E M E N T S
- Saco, ME, USA