This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At any given time, when vehicle is in motion and usually when switching gears, the shifter malfunctions causing an interruption in movement of the vehicle. To correct the problem, I have to turn the engine off and restart. This happens frequently!
We have taken our Jeep in countless times since obtaining it brand new in 2016 for a service shift issue. They replaced our thermostat the first time then wiring harness to the transmission/BCM the second time since then the dealership has stated with out a check engine light not to worry about this issue. Every time it happens our Jeep heats up past 220 degrees and starts to run rough.
Transmission service shifter light came on after starting the vehicle. Turned it off and back on again and it went away. Happened several times. Had the shifter and wiring harness replaced once before. This would be the second time the shifter and harness would have to be replaced. First time happened at 17,330 miles. Second time at 21,000 miles.
April 2019 service shifter message kept going on and off took it to dealer and was charged to replace shifter bezel kit and jumper wiring. Then in January 2020 the service shifter message came on and off again and was now charged to replace the complete electronic shifter.. message always came on while driving and went off when turned engine off. I SE as arched online and found this is a common problem with this car.
"service shifter" warning comes on while driving on highway, then again on street. The "prnd" lights all light up as well. Vehicle returns to normal after turning off and restarting. Contacted dealer and was told they never heard of it, and if light/warning is not on they will be unable to determine cause.
- Riverside, CA, USA
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Back on July 2019 my 2016 Jeep Cherokee was brought to allen mello service department due noise coming from the engine area and it was shaking. After they diagnose the issue (they replaced oil filter housing, drained & refilled oil and adjusted coolant lever, "rocker arm/lifter noise present at idle. Replace right bank and left bank intake & exhause camshafts, liftgers, and rocker arms) I spent $3,301.05 to have it repaired and I feel as though this should have been under my warranty or chryster should have paid 1/2 of the billed. Should something should have been a recalled or was this vehicle missed to be on recall safety list. This was a serious problem and was unsafe to drive likely it was fixed. But I feel I should be compensaed for all or half of the billed. See invoice attached.
Service shifter dashboard message and the P. R. N. D. light up red off and on, three times so far within a six month period what do we do? Jeep dealer and headquarters maintains no complains have being filed the problem happens during car moving
Thankfully, after reading a large number of complaints from the same problem as my, we were still in our driveway when the vehicle was put in reverse and started to back out when warning came up to put vehicle in park and then select gear. So put in park and put into drive to pull back into driveway when warning came on to service transmission. Vehicle only has 54000 miles on it. Reading of a lot of people has this same issue, some while driving on the interstate
A message stating "service shift" appeared in the message board and red lights came on next to all shifts, while I was driving the vehicle. It happened suddenly on my drive to work.
"service shifter" message with solid red lights on shifter panel(P-R-D, etc.). message disappears when vehicle is shut off and restarted. This situation occurs randomly and has appeared approximately 6-8 times in last six months. This occurs while the vehicle in in motion and at non highway speeds.
Keep getting a notification that says "service shifter" dash light comes on along with all the lights on the shifter that light up red P, R, N, D. contacted the dealership, they said this is a problem, but is not a recall. I've done some homework to find out that this is in fact a very common issue with Jeep and has been ongoing. This issue should be a recalled before someone gets hurt! at first this the service shifter would appear after my Jeep was started and go away once I restarted it and would not appear again. Now the "serviced shifter " is staying on and not allowing me to see anything on my dash. The dealership has notified me to get it to come off I must pay a couple hundred dollars to repair the part. 2 others where at the dealership for the same issue at the same time I was, and as you could imagine none of us were happy to learn this was not a recall. This issue needs to be recalled before someone gets hurt or dies of the faulty gear shifters in these Jeep!!!!! at first the notification came on at start up, but now comes on while driving!!
About two months ago while driving the car chimed and the message "service shifter" appeared on the screen along with all lights next to shifter to light up red. The vehicle has to turned off and restarted to reset. Now the same thing keeps happening. This never happened before the over the air update. Extremely irritating and scary the first time it happened thank god I wasn't in an accident like other reports have noted. Jeep needs to recall this issue and fix it!!!
Service shifter light came on and gear shift lights are all red, P, R, N, D. looks like this is a known issue and product flaw. Not sure how many people have to complain before something is done.
Similar to other Jeep Cherokee year models, my 2016 Jeep Cherokee slips out of gear into neutral while driving, either between 1st to 2nd gear or 2nd to 3rd gear. Makes for a dangerous ride with my 2 children in back and the car basically stops working and cars in back of me have to slam their brakes so to not run into me. This happens randomly, whether car has been driven for 10 minutes or just started.
Approx. 68,000 miles, owned for 3 years, regular maintenance and inspection. Vehicle in motion on city streets turns to neutral after the first few right turns. Gear shifter automatically shifts to neutral after the car's warning system reads "shift to park" while the vehicle is in drive and in motion. To restart the vehicle, the driver must place the vehicle in park, turn off the engine and restart it, however the battery light flashes. This has happened three times in as many weeks, all while in traffic. When taken to Jeep dealership mechanic, no code shows up on obd. After online research, many owners of Jeep Wrangler, (as well as latitudes) have had this same issue. There is a consensus it may be a result of a poorly implemented failsafe that Jeep installed when the engine oil is low. Allegedly, on Jeep with certain engines (2.4L) they burn oil at a higher rate than what the onboard computers can gage. It appears that Jeep dealerships feign ignorance with this problem. However, when other owners have pressed the Jeep Corp., they say they may issue a recall if enough people complain. Https://www.carcomplaints.com/Jeep/Cherokee/2019/engine/engine_shut_down.shtml
Service shifter warning periodically comes on and goes off when the vehicle is turned off and restarted. When warning comes on dashboard I am unable to clear it see anything else on that screen
While driving 30mph in light traffic suddenly and out of nowhere service shifter message comes on hud. Vehicle has 24K miles all the red lights light up on shifter column. After researching hundreds of Jeep owners have same issue. Wiring harness short and entire floor shifter needs to be replaced. Problem repeats for many people. Some have had to bring car in several times with recurring problem - should be a recall
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the vehicle shut off without warning. The contact was able to restart the vehicle after experiencing the failure. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified and did not assist. The failure mileage was approximately 50,000.
A D V E R T I S E M E N T S
- Durham, NC, USA