This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle shif to park while driving. All electrical indicator on. Vehicle currently at hudson valley Dodge Jeep in newburgh NY. This vehicle has been there more than 2 month with all specialist and they cant resolve the issue its not safe. Contact hq for Chrysler john the case worker 8002479753 ext305012. Please research before someone get kill, they are case being reported on youtube with the same issue. Car was tool same day they claim issue was resolve the car was toll back with gear engage on drive with indicator on park. Please contact us at (917)517-0921
While driving 65-70mph check engine light came on car started to loss power and could not accelerate. When we came to a stop hard car accelerated slowly. We turned off car for a while and restarted it acceleration came back but check lite on. Next day no lite and car was fine took it in and dealership ran a quick test couldn't find anything. It happened again 4 days later after driving 3 hrs at 65 mph and the next day it was fine.
While driving in traffic suddenly lost power. Light on dashboard indicated something with transmission. Dealer inspected and said nothing was wrong mechanically. It needed a software update. We were lucky to have not been rear ended. If nothing was wrong mechanically, it should not have lost power. A notification would have been more suitable. Carcomplaints website has 50 similar complaints about 2016 Cherokee dying or losing power for no other reason than the computer. Everyone of them states how dangerous this is while in traffic.
Purchased my 2016 Jeep Cherokee in February of 2017 brand new with 3 miles. It now has 71,000 miles, when coming to a stop, car will shut off and a message reads across the screen "shift to P then desired gear" I turn the car off and restart and the engine hesitates to start but after a minute or so it restarts. I turn a corner and shuts off again with message "blind spot alert unavailable service required" told this is due to oil being very low with an oil change it show solve the shut off problem. It's at dealership now just waiting because they have to perform a diagnostic test due to another problem I'm having with hard shifts, lunging, and repeated illumination of dashboard and radio lights shutting off. Told it possibly needs a system update. With that being said I'm told I have to pay for a diagnostic test and system update because my warranty has expired however I read it happen prior to 2016. Why should I have to pay for this if it happened after my warranty? also A/C is not working all the time. It will shut off and then at times when I turn a corner it will shoot back on. Has something to due with A/C blower. I've literally had this Jeep 3 years I have never ever had this many problems with other vehicles, new or used as I've had with this one.
- Garland, TX, USA
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"service shifter " randomly lights up on control panel when driving. You need to stop and shut off vehicle to make it go away. Occurs mostly when just starting from stopped position.
Started having service shifter codes at approximately 30K. Would be repaired & after about 8 wks it would throw the same code. Repeated the same cycle 2 adtl times. Took a total of 4 times till the entire shifter, module & wiring were replaced. At 40K miles my Jeep died on me going down a hill. Had to coast down hill & find a halfway safe area off the highway. I had no ability to start the vehicle. The electronics would come on when I turned the key but it would not turn over. All the lights on the shifter would be solid & the service shifter alert came on. Immediately called the dealership. The service adviser walked me thru how to reset the car. Wait for 5 minutes. Turn the key on & let it cycle. Turn the key off. Repeat the process 3 X's till it starts. Took it into the dealership & was told the thermostat module & the radiator. Neither of which would be covered under warranty. Same time I also had an oil change done. 2 1/2 mths later same issue. Die going down a hill. Again took it to the dealership. Told that it was a sensor & wasn't covered under warranty. Had an oil change done this time. I have not replaced any parts on it yet. The thermostat module & the radiator are still the same as the first time I took them in. 8 weeks later same issue. I took it to my local auto repair in town since the dealership could not get me in for 2 weeks & the Jeep was leaving me coasting for a safe space to pull over in traffic. Within 2 minutes they discovered Jeep was 2 quarts low on oil. The engine was losing oil pressure & was shutting off the engine to keep it from damaging the motor. Since then I've tried to schedule service with two different dealerships only to be told that using 2-3 quarts extra of oil in between oil changes is normal & they can not do anything.
My 2016 Jeep Cherokee-latitude has 89000+ miles on it. A few months ago I thought the transmission was slipping and bought fluid for it. Couldn't find an access point, so I took it to a dealership. Guy told me it was a "closed transmission". took it in the back and claimed to do an update. After that, an error msg began popping up saying "service shifter" and all the lights on the shift panel were red. After this began happening more I called the Jeep customer service where they hinted it may be a recall. Now dealership wants to charge me $375 to fix it. I'm reading from other Jeep owners who have the same issue that Jeep has no fix, but keeps charging people. One guy said his actually stopped on him almost causing an accident. I have been driving on the street and the highway, eventually stopping, shutting the car off and turning it back on. I'm going to cancel my appointment because they can't fix it. This issue should be addressed by an overseer of automobile safety. I hope that is you. I don't want to be a crash test dummy. Please pressure Chrysler on this issue before it's too late if it isn't already. No particular date, but last time was 4/15/2020 @ 4:30 ish.
When the vehicle was started an error code came on the screen that stated 'service shifter' and at the same time all the lights on the shifter were lit up all red. The car was immediately shut off and then turned on a few minutes later with the same code on the screen and lights lit up on the shifter.
Transmission misses when it is both up and down shifting. Transmission does not always engage when put in reverse. Car balks when going uphill and transmission struggles. When you are going down hill and lift your foot off the accelerator the transmission balks and struggles shifting down.
My 2016 Jeep Cherokee all red lights next to the shifter come on and a message appears on the dash says service shifter, the car drops out of drive gear into neutral. I sometimes can reset it by shutting the car off and restarting but that does not always work and the car then has to be removed from the road. This has caused me to be put in some very dangerous situations as you can imagine. What is more dangerous than being on the highway and losing all forward motion.
While car was in motion in suddenly slows down and seems to turn off and the battery light comes on and it states to put car in park. I'm unable to move care and steering wheel becomes locked
While driving the vehicle in a forward direction with the transmission set to D the vehicle suddenly loses all forward drive and behaves as if transmission is in neutral. Applying throttle increases engine RPM but as no effect on forward propulsion. The 'd' normally illuminated on shifter changes from solid to flashing and a message may appear in the dash console. One recent message read something like ' reduce speed to 0 and shift into park'. these spontaneous events occur under a wide variety of diving conditions; form rolling slowly through a parking lot or city street driving, to full highway speeds. The vehicle can go days or weeks between events or present several in the same day. On more than one occasion I've had to suddenly maneuver the vehicle in traffic from highway driving lanes to a shoulder where I could stop and cycle the transmission shifter from D to N and back to D then rejoin traffic.
At about 20K miles, a warning on the display popped up that says, "service shifter" and all of the gear shift lights all lit up. This happened two times, once while the vehicle was in motion and once while it was parked. After those two times, it stopped and didn't happen again until now. The issue has returned at 45K miles and is happening a lot. When it happens while I'm moving, the engine revs up really high. When I'm parked and it happens, I have to turn the vehicle off and back on before I can shift into gear. The dealership has not provided a solution.
"service shifter" message with solid red lights on shifter panel (P-R-D, etc.). when vehicle is shut off and restarted message disappears. This situation occurs randomly and has happened roughly 10 times in last six months. This occurs while the vehicle is in motion at non highway speeds. Dealer could not find a problem. It continues to happen randomly. Seems to be a common issue with Jeep and should be a recall.
Service shifter warning appears in main console display which replaces your digital speed indicator. Will not disappear until you stop and restart car. Happens while moving. After googling the issue appears quite a few others have this same problem. Is just distracting if youre on the highway with your current speed suddenly replaced with a warning. As per others on google with the same issue.. had to have the shifter bezel and wiring harness replaced.
I have owned this vehicle since April 6, 2019. It repeatedly and without warning shifts out of gear and comes to a stop.the srvice shifter warning light comes on. I have brought the car to herb chambers Jeep in millbury MA. 4 times and they are unable to fix it. The last time this happened on April 22,2020 the charlton MA. Police responded and had to direct traffic around my car till it was towed. I do have a police report with 3 pictures if needed. This was on rte 20 in charlton while moving.
A D V E R T I S E M E N T S
- Newburgh, NY, USA