This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission misses when it is both up and down shifting. Transmission does not always engage when put in reverse. Car balks when going uphill and transmission struggles. When you are going down hill and lift your foot off the accelerator the transmission balks and struggles shifting down.
My 2016 Jeep Cherokee all red lights next to the shifter come on and a message appears on the dash says service shifter, the car drops out of drive gear into neutral. I sometimes can reset it by shutting the car off and restarting but that does not always work and the car then has to be removed from the road. This has caused me to be put in some very dangerous situations as you can imagine. What is more dangerous than being on the highway and losing all forward motion.
While car was in motion in suddenly slows down and seems to turn off and the battery light comes on and it states to put car in park. I'm unable to move care and steering wheel becomes locked
While driving the vehicle in a forward direction with the transmission set to D the vehicle suddenly loses all forward drive and behaves as if transmission is in neutral. Applying throttle increases engine RPM but as no effect on forward propulsion. The 'd' normally illuminated on shifter changes from solid to flashing and a message may appear in the dash console. One recent message read something like ' reduce speed to 0 and shift into park'. these spontaneous events occur under a wide variety of diving conditions; form rolling slowly through a parking lot or city street driving, to full highway speeds. The vehicle can go days or weeks between events or present several in the same day. On more than one occasion I've had to suddenly maneuver the vehicle in traffic from highway driving lanes to a shoulder where I could stop and cycle the transmission shifter from D to N and back to D then rejoin traffic.
At about 20K miles, a warning on the display popped up that says, "service shifter" and all of the gear shift lights all lit up. This happened two times, once while the vehicle was in motion and once while it was parked. After those two times, it stopped and didn't happen again until now. The issue has returned at 45K miles and is happening a lot. When it happens while I'm moving, the engine revs up really high. When I'm parked and it happens, I have to turn the vehicle off and back on before I can shift into gear. The dealership has not provided a solution.
- Grapeview, WA, USA
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"service shifter" message with solid red lights on shifter panel (P-R-D, etc.). when vehicle is shut off and restarted message disappears. This situation occurs randomly and has happened roughly 10 times in last six months. This occurs while the vehicle is in motion at non highway speeds. Dealer could not find a problem. It continues to happen randomly. Seems to be a common issue with Jeep and should be a recall.
Service shifter warning appears in main console display which replaces your digital speed indicator. Will not disappear until you stop and restart car. Happens while moving. After googling the issue appears quite a few others have this same problem. Is just distracting if youre on the highway with your current speed suddenly replaced with a warning. As per others on google with the same issue.. had to have the shifter bezel and wiring harness replaced.
I have owned this vehicle since April 6, 2019. It repeatedly and without warning shifts out of gear and comes to a stop.the srvice shifter warning light comes on. I have brought the car to herb chambers Jeep in millbury MA. 4 times and they are unable to fix it. The last time this happened on April 22,2020 the charlton MA. Police responded and had to direct traffic around my car till it was towed. I do have a police report with 3 pictures if needed. This was on rte 20 in charlton while moving.
At any given time, when vehicle is in motion and usually when switching gears, the shifter malfunctions causing an interruption in movement of the vehicle. To correct the problem, I have to turn the engine off and restart. This happens frequently!
We have taken our Jeep in countless times since obtaining it brand new in 2016 for a service shift issue. They replaced our thermostat the first time then wiring harness to the transmission/BCM the second time since then the dealership has stated with out a check engine light not to worry about this issue. Every time it happens our Jeep heats up past 220 degrees and starts to run rough.
Transmission service shifter light came on after starting the vehicle. Turned it off and back on again and it went away. Happened several times. Had the shifter and wiring harness replaced once before. This would be the second time the shifter and harness would have to be replaced. First time happened at 17,330 miles. Second time at 21,000 miles.
April 2019 service shifter message kept going on and off took it to dealer and was charged to replace shifter bezel kit and jumper wiring. Then in January 2020 the service shifter message came on and off again and was now charged to replace the complete electronic shifter.. message always came on while driving and went off when turned engine off. I SE as arched online and found this is a common problem with this car.
"service shifter" warning comes on while driving on highway, then again on street. The "prnd" lights all light up as well. Vehicle returns to normal after turning off and restarting. Contacted dealer and was told they never heard of it, and if light/warning is not on they will be unable to determine cause.
Back on July 2019 my 2016 Jeep Cherokee was brought to allen mello service department due noise coming from the engine area and it was shaking. After they diagnose the issue (they replaced oil filter housing, drained & refilled oil and adjusted coolant lever, "rocker arm/lifter noise present at idle. Replace right bank and left bank intake & exhause camshafts, liftgers, and rocker arms) I spent $3,301.05 to have it repaired and I feel as though this should have been under my warranty or chryster should have paid 1/2 of the billed. Should something should have been a recalled or was this vehicle missed to be on recall safety list. This was a serious problem and was unsafe to drive likely it was fixed. But I feel I should be compensaed for all or half of the billed. See invoice attached.
Service shifter dashboard message and the P. R. N. D. light up red off and on, three times so far within a six month period what do we do? Jeep dealer and headquarters maintains no complains have being filed the problem happens during car moving
Thankfully, after reading a large number of complaints from the same problem as my, we were still in our driveway when the vehicle was put in reverse and started to back out when warning came up to put vehicle in park and then select gear. So put in park and put into drive to pull back into driveway when warning came on to service transmission. Vehicle only has 54000 miles on it. Reading of a lot of people has this same issue, some while driving on the interstate
A message stating "service shift" appeared in the message board and red lights came on next to all shifts, while I was driving the vehicle. It happened suddenly on my drive to work.
"service shifter" message with solid red lights on shifter panel(P-R-D, etc.). message disappears when vehicle is shut off and restarted. This situation occurs randomly and has appeared approximately 6-8 times in last six months. This occurs while the vehicle in in motion and at non highway speeds.
A D V E R T I S E M E N T S
- Chardon, OH, USA