This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service shifter light came on and gear shift lights are all red, P, R, N, D. this has been ongoing where the lights go off and come back on abruptly. I have pulled over turn the vehicle off and wait a few minutes and the service shifter notification is cleared, and does not come back on for a extended time of 3-4 days then comes back on.
Driving on a busy four lane with heavy truck traffic the engine light goes on and the display states service transmission. You can push the accelerator clear to the floor and the car creeps not more than 25 to 30 miles an hour if it is level, it just drops off! you can't pull a hill. It is like getting run over. Cars and trucks are all over you! accident waiting to happen. We pulled off the road and turn the vehicle off then start it again. It operates again, but the engine light stays on. We were told by the owner of a transmission shop that it seems like a software programming issue. We called Jeep and were told to submit our VIN to see if there is recall. There isn't a current recall for our VIN. This is a serious safety issue!! we looked on line and found an article on a site called carscoops.com that there is a recall for what appears to be the identical problem that we experienced. For 2014-17 Cherokee like ours. Please help. We don't have the finances for a large transmission repair. The vehicle is out of warranty and dangerous, it is a 2016 thanks [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at 30 mph and making a right turn, the vehicle stalled. The instrument panel displayed a message to place gear shifter in proper gear. The failure recurred three times. The vehicle was taken to northwest Chrysler Jeep Dodge Ram (19616 northwest fwy, houston, tx 77065) however, the mechanic was unable to duplicate the failure or retrieve a fault code. The contact was informed that the vehicle needed to be picked up. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage 23,000.
'service shifter' is displayed, meaning I cannot use any of the in vehicle controls or use the manual transmission feature or see what gear I am in. It's an automatic but has the manual option. I've seen hundreds of other people effected by this, needs to be a recall asap or grounds for a class action if no action is taken.
This Jeep has been nothing but problems. When we were in an accident I didn't think that it could be due to the lack of acceleration and poor transmission operation. As the last 2 years have gone since the accident, it is obvious that the accident was a clear result to the powertrain failing. When pressing on the accelerator the vehicle will hesitate or cough before it moves. Once it does the rpms shoot to high. When driving in traffic the car shakes as it stays in gear to long, or doesn't shift to the proper gear at the proper time making the ride very whip lash like. Aside from that the vehicle burns oil so fast I change the oil every 2000 miles. The vehicle currently has 39K miles and I can not wait to get rid of this car. It is unsafe and a true example why I never liked Jeep/Chrysler in the first place. I'll never buy another mopar brand again.
- Algonquin, IL, USA
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While driving my check engine light came on and I got a "service transmission" message. I went and had it diagnosed at autozone. It came back with error code P0887- tcm power relay control circuit high. The light comes on and goes off but I am noticing a decrease in the acceleration power and at times the vehicle acts as if it is in neutral, I had to put the vehicle in park and then drive and it slowly started driving.
While driving my vehicle tues.5/26/2020, we were approaching a stoplight, when I accelerated transmission act like it was in neutral, so I looked and it wasn't it slowly accelerated and as we continued the dash went dark, when it came back, the engine light was on and had error code stating airbag needed update.I got home and tried checking transmission and noticed, a computer instead of stick so I research problem and found recalls on year and type vehicle.when I called to check and describe my symptoms I was told my vehicle wasnt on recall.I was wondering how exact year, make, and model of vehicle on recall, but even though mine is experiencing the exact symptoms as described in recall!!
While driving an alert on the dash said to service shifter and all the lights by the shifter itself illuminated. I immediately pulled over and restarted the car and the warning went away.
Vehicle shif to park while driving. All electrical indicator on. Vehicle currently at hudson valley Dodge Jeep in newburgh NY. This vehicle has been there more than 2 month with all specialist and they cant resolve the issue its not safe. Contact hq for Chrysler john the case worker 8002479753 ext305012. Please research before someone get kill, they are case being reported on youtube with the same issue. Car was tool same day they claim issue was resolve the car was toll back with gear engage on drive with indicator on park. Please contact us at (917)517-0921
While driving 65-70mph check engine light came on car started to loss power and could not accelerate. When we came to a stop hard car accelerated slowly. We turned off car for a while and restarted it acceleration came back but check lite on. Next day no lite and car was fine took it in and dealership ran a quick test couldn't find anything. It happened again 4 days later after driving 3 hrs at 65 mph and the next day it was fine.
While driving in traffic suddenly lost power. Light on dashboard indicated something with transmission. Dealer inspected and said nothing was wrong mechanically. It needed a software update. We were lucky to have not been rear ended. If nothing was wrong mechanically, it should not have lost power. A notification would have been more suitable. Carcomplaints website has 50 similar complaints about 2016 Cherokee dying or losing power for no other reason than the computer. Everyone of them states how dangerous this is while in traffic.
Purchased my 2016 Jeep Cherokee in February of 2017 brand new with 3 miles. It now has 71,000 miles, when coming to a stop, car will shut off and a message reads across the screen "shift to P then desired gear" I turn the car off and restart and the engine hesitates to start but after a minute or so it restarts. I turn a corner and shuts off again with message "blind spot alert unavailable service required" told this is due to oil being very low with an oil change it show solve the shut off problem. It's at dealership now just waiting because they have to perform a diagnostic test due to another problem I'm having with hard shifts, lunging, and repeated illumination of dashboard and radio lights shutting off. Told it possibly needs a system update. With that being said I'm told I have to pay for a diagnostic test and system update because my warranty has expired however I read it happen prior to 2016. Why should I have to pay for this if it happened after my warranty? also A/C is not working all the time. It will shut off and then at times when I turn a corner it will shoot back on. Has something to due with A/C blower. I've literally had this Jeep 3 years I have never ever had this many problems with other vehicles, new or used as I've had with this one.
"service shifter " randomly lights up on control panel when driving. You need to stop and shut off vehicle to make it go away. Occurs mostly when just starting from stopped position.
Started having service shifter codes at approximately 30K. Would be repaired & after about 8 wks it would throw the same code. Repeated the same cycle 2 adtl times. Took a total of 4 times till the entire shifter, module & wiring were replaced. At 40K miles my Jeep died on me going down a hill. Had to coast down hill & find a halfway safe area off the highway. I had no ability to start the vehicle. The electronics would come on when I turned the key but it would not turn over. All the lights on the shifter would be solid & the service shifter alert came on. Immediately called the dealership. The service adviser walked me thru how to reset the car. Wait for 5 minutes. Turn the key on & let it cycle. Turn the key off. Repeat the process 3 X's till it starts. Took it into the dealership & was told the thermostat module & the radiator. Neither of which would be covered under warranty. Same time I also had an oil change done. 2 1/2 mths later same issue. Die going down a hill. Again took it to the dealership. Told that it was a sensor & wasn't covered under warranty. Had an oil change done this time. I have not replaced any parts on it yet. The thermostat module & the radiator are still the same as the first time I took them in. 8 weeks later same issue. I took it to my local auto repair in town since the dealership could not get me in for 2 weeks & the Jeep was leaving me coasting for a safe space to pull over in traffic. Within 2 minutes they discovered Jeep was 2 quarts low on oil. The engine was losing oil pressure & was shutting off the engine to keep it from damaging the motor. Since then I've tried to schedule service with two different dealerships only to be told that using 2-3 quarts extra of oil in between oil changes is normal & they can not do anything.
My 2016 Jeep Cherokee-latitude has 89000+ miles on it. A few months ago I thought the transmission was slipping and bought fluid for it. Couldn't find an access point, so I took it to a dealership. Guy told me it was a "closed transmission". took it in the back and claimed to do an update. After that, an error msg began popping up saying "service shifter" and all the lights on the shift panel were red. After this began happening more I called the Jeep customer service where they hinted it may be a recall. Now dealership wants to charge me $375 to fix it. I'm reading from other Jeep owners who have the same issue that Jeep has no fix, but keeps charging people. One guy said his actually stopped on him almost causing an accident. I have been driving on the street and the highway, eventually stopping, shutting the car off and turning it back on. I'm going to cancel my appointment because they can't fix it. This issue should be addressed by an overseer of automobile safety. I hope that is you. I don't want to be a crash test dummy. Please pressure Chrysler on this issue before it's too late if it isn't already. No particular date, but last time was 4/15/2020 @ 4:30 ish.
When the vehicle was started an error code came on the screen that stated 'service shifter' and at the same time all the lights on the shifter were lit up all red. The car was immediately shut off and then turned on a few minutes later with the same code on the screen and lights lit up on the shifter.
A D V E R T I S E M E N T S
- Manteca, CA, USA