This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle would jerk or stall when driving from a stop in the city or even driving on a highway. Problems occurred since vehicle was bought and has progressly gotten worse to the point that it is very noticeable. Engine light would come on now with a service transmission message. Transmission does not have a dipstick to check fluid levels. Owner's manuel states transmission fluid does not need to be checked and transmission is enclosed. Owner's manuel states transmission does not need to be serviced for the life of the vehicle which I am assuming might be a false statement. Problem causing transmission problem is unknown. Vehicle's transmission has not been service because owner's manuel states it does not need to. Problem would resolved by turning engine off and then back on. Sometimes transmission being stuck in a gear will be resolved on its own if gas pedal is kept in the down position.
While driving a service 4wheel drive light came on. After investigation there seems to be a recall on the ptu's but my car was not listed. After investigation this seems to be a well know issue with these ptu's failing. I brought the car to the dealership and they can't even locate one or get an eta for these units because they are in so much demand. No matter what dealer I call they are already well aware of the issue as soon as I say ptu which proves this is a well known issue.
My 2016 Jeep Cherokee sport shifter stopped working as I was going down the road. It has a service shifter light on as it seems to be a problem with a lot of the same vehicles. I can't afford to get this fixed and I just got it. It locked up on me in the middle of the road and would not shift in to neutral or in gear so I could get it out the road. After several minutes I finally got it to release into neutral and it rolled back off the road. Now it says service E brake. This car needs to be fixed because this is way beyond your typical car issue that can be fixed for a few bucks. Unsafe for my kids.
Almost had a rear end collision, transmission stopped functioning and loss all power at highway speed, vehicle behind me skidded before coming inches to hitting me. Service transmission light came on and while giving gas, vehicle would not go. Vehicle has 34000 miles and can't go on freeway.
- Vacaville, CA, USA
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After about a year of owning the car the error message "service shifter" came on. The message comes and goes without warning usually after driving the car over an extended time period. When this happens it locks you out of the digital speedometer and you have to reset it by holding a few buttons and it will come back on.
Car is at 52,000 miles and the transmission stopped working. Driving down the highway the service transmission light went on, as soon as I pulled off the highway my car would no longer accelerate.
When the vehicle is moved from park to any other gear, all gear indicator lights, light up as well as a message displaying "service transmission shifter". this seems to be a very common issue that nobody can seem to get a straight answer as to how to correct the issue.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving on a dirt road she activated the four-wheel drive function. While driving downhill, the vehicle unintentionally shifted out of four-wheel drive with the failure light displayed on the instrument panel. The vehicle was taken to mtn. View Chrysler Dodge Jeep Ram (6276 Alabama hwy, ringgold, ga 30736, (706) 935-2328) to be diagnosed. The contact was notified of internal gear damage in the power transfer unit. The contact was informed that the part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 69,203.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 30 mph, the service shifter warning light illuminated. The contact stated she pulled over to the side of the road and sat for a while. The contact stated while attempting to resume driving, the vehicle hesitated. The contact stated she drove the vehicle to her residence. The vehicle was not taken to a local dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 69,000.
I have owned my 2016 cherokke since Jan 2020 in April it began to run funny thats when I discovered the vehicle suffering from excessive oil consumption. I have been to multiple dealerships doing oil consumption test just to be told I went over the mileage a new test has to be started. Now here I am with the same issue just the run around. I also have a trans that clunks and bangs into gear. Sometimes it will hang before shifting or gear hunt and try to shift into two gears at once. I told the dealer this to be told that was normal or that my brakes were the problem. It still hasnt been resolved im stuck paying on this junk I owe more than its worth so I cant get rid of it. I just want Jeep to take accountablity and fix it or replace it. All of these issues happend in city driving on busy roads and interstates as well as country areas with traffic.
Transmission pops out of gear while driving on highway, vehicle comes to a stop and rolls back and when put in gear it takes more than 10 seconds to engage after gas is applied.vehicle also stalls out when you come to a stop, once it stalls out you have to put vehicle in park and turn ignition off and try to turn it on again almost got hit from behind couple times.engine has external head gasket leaks vehicle had less than 20K once transmission start acting up and leaking coolant from engine between cylinder head and block all around engine.there has been a leak from the cabin or doors from day one when car was new once you get to 45+mph and brakes also chatter I had the brakes replaced 3 times less than 30,000 mies on the car the chattering keeps coming back.vehicle stalls and transmission pops out og gear on the highway.it throughs a transmission fault code and turns check engine light on fault code P0887-00 tcm circuit falt im scared to drive he vehicle and Jeep wont do anything. Im scare for my life to drive the vehicle its dangerous please help
Service shifter lights come on but once you shut the vehicle off the next time you start the car it's of it comes on and comes off. All lights on the shifter light in red and stay on. Vehicle was in drive and I was driving in the city.
Numerous times while in motion driving on a city street and freeway, "service transmission" appears on dashboard followed by the check engine light coming on. Vehicle begins to lose power, loss of drive. Pressing down on the gas pedal doesn't work. Vehicle will not accelerate. Have had to pull over and place vehicle in park or turn the engine off. Vehicle will then have power again. Also have had vehicle attempt to shift while in motion driving slowly through a parking lot. Warning came up on dashboard stating you have to be in park before shifting. Check engine light came on and vehicle lost power, loss of drive. Had to park and turn the engine off. There was a recall for 2014-2017 Jeep Cherokee for ptu, July 2020, NHTSA campaign: 20V343000, but my VIN was not included in this recall. I was advised by fca to take the vehicle to my dealership and have them diagnose issue, but would have to pay out of pocket. I don't feel that is reasonable since my vehicle is performing the way the recall summary describes. I am no longer under warranty and not covered under an extended warranty. This issue has been ongoing all year starting Jan 2020 up until now, Sept 2020.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle intermittently stalled without warning. The vehicle hesitated to start for a few moments then resumed normal operation. Bayird Dodge Chrysler Jeep Ram of West memphis (1901 E. service rd, West memphis, ar 72301, (870) 394-9608) was contacted and confirmed that the VIN was not subjected to a recall. The vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to duplicate the failure. The contact linked NHTSA campaign number: 20V343000 (power train) as a possible solution to the failure however the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 69,000.
The transmission light has been on pretty much since I got the vehicle. Have taken it in to orileys and was told codes were either transmission or firing. I was told to change the coil packs. This seemed to fix the issue of it bogging down while driving. Like it wouldn't shift. If U put it in manual it would work. Coil packs fixed all that. Now my wife drives vehicle in detroit traffic and the vehicle just slips out of gear while driving. Has been very dangerous while in flow of high speed traffic. Vehicle like wanting to stop immediately and almost get rear ended.
Service shifter light appears on my dashboard intermittently. This usually occurs when I'm either parking my vehicle or when it is in park. If I shut the vehicle off and restart it goes out for the time being. I don't know if the frequency will increase on how much this light will continue to come on.
A D V E R T I S E M E N T S
- San Antonio, TX, USA