CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
25,962 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission bangs very hard when shifting around 40 miles per hour. If traveling up an incline it seems to worsen the force of the bang. Also has a stutter when accelerating from a stop in 1st gear thru 2nd gear.
Just purchased 2015 Cherokee, when first accelerating it hesitates and seems to not shift correctly and then eventually "kicks in" and jerks hard. Causes major issues while in traffic. Also sounds like its going to shut off when sitting stationary and idling.
Cpsc: I purchased a pedal commander product September 21, 2018 to assist my 2015 Jeep's acceleration. The module is a pass through electronic device that is installed between the accelerator pedal. O the user can select 4 'modes' that will provide a better response when the gas pedal is depressed. The consumer stated a pedal commander device was installed in the vehicle. The device failed while driving the vehicle in eco/city mode.
While being towed behind motorhome, the front "load beams" on Jeep came apart. Luckily, this did not occur on highway at high speeds as it could have caused serious accident.
I purchased a 2015 Jeep Cherokee latitude September 2018 with 64,000 miles on it. When driving vehicle on the street, the vehicle will jerk really hard like it is changing gears. If I am putting vehicle in reverse and leaving out of my drive way, the vehicle jerks. Whenever I am driving at a low speed (0-45mph) the vehicle jerks. When coming to a complete stop, like a stop sign, red light, or heavy traffic, vehicle jerks once I accelerate. I took my vehicle to dealer to be serviced on November 3, 2018 regarding this issue and I was told they found no problems but there was an update (rrt) completed on vehicle. I took my vehicle back to dealership on Saturday, November 17, 2018 for electrical component services and complained about the same issue and was told vehicle is not showing any problems but my thermostat needed replacing due to thermostat rationality code. I scheduled an appointment for a future date to the service. Also had low beam headlight fixed was told the bulb didn't need replacing that somehow it came unscrewed. Headlight was working before I left, later on that day headlight went out again. I live in houston where the temps re now in the 50S highs 60S and I had my heater on, all of a sudden I started to smell smoke like oil smoke. But I don't have any lights coming on on my dashboard. Can you please tell why is my automatic vehicle driving like it's manual and with it only having 1 previous owner that all of these things are happening"?"
- Channelview, TX, USA
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As I was driving to work this morning, I heard a "ding" which directed my eyes to the screen on my dashboard. I had a message that said "car must be stopped to shift" "shift into park". already confused, my car shifted into neutral by itself, the steering wheel locked up, and I lost total control of my car. This is not okay. I turned my hazards on and turned off my car completely. While still in the middle of the road, I had to wait a total of 5 minutes before my car would turn on again. I have researched this, and I am not the only one this has happened too. Jeep needs to take responsibility for this, as they claim they are the most awarded american SUV. This has happened to me twice now.
Key fobs don't work as they should. Remote start only works occasionally, indicates "key fob not detected" when I am trying to start the car although I am holding the fob in my hand, won't open the door when I touch the door handle or push "unlock", won't open the tail gate etc. Sometimes the fob will work but not often. New batteries have been installed.
Periodicallly, car will not start at first. When it does, it says service transmission. Transmission jumps and will not shift into second. When it is so shift, the transmission dies. I have to stop, put it in park and start over.
The vehicle has repeatedly come up with a "service shifter" message since I purchased it in Dec of 2015 new. The dealership replaced the shifter assembly, but the problem kept happening. They kept flashing the software and telling me it was fine. At the end of July 2018, I took my vehicle in for an oil change and to have the headlight researched because it had begun to flicker along with one of the two license plate lights. The dealership told me that the headlight and the lisence plate lights went out at the same time by coincidence. I tried to contact Jeep/Chrysler directly and explain there was a bigger problem but they wouldnt listen. Days later, I stopped for gas, shut off the car and filled the tank. When I got back in the car wouldnt start. I kept trying to turn it on but it wouldnt make a sound. Finally, after about 25 minutes the car turned on. Once on, error messages light up my dash: Service shifter, service parking break, service engine, service transmission, and others. I tried to shift into gear but it shifted hard and sounded like the transmission was going to drop. The car wouldnt move. Towed the car to dewey Dodge. They flashed it, told me it was fine, and made me come get it and wouldnt look further. 24 hours later, I was stranded again, car wouldnt start. Towed it again. They told me it was the battery, even though they had previously told me they did a 27pt inspection and it was fine a day prior... they had my car for 2 months. Once I got it back, I had it for only a few days and I was stuck again. After about 30 minutes the car turned on, and I was able to try to drive home. While on highway, service shifter appeared again. Dewey replaces the wiring harness and the shifter again. Chrysler refuses to acknowledge a widespread issue even though multiple online forums have a collection of people detailing the same problems!
My fiancee purchased a 2015 Jeep Cherokee SUV 4X4 (certified pre-owned w/ additional, extended warranty) one (1) month ago almost to the day of this incident report. While she was driving the vehicle very early in the morning (approximately 5-5:30am), the car became non-functional and the instrument cluster flickered with warning lights appearing. The car was in motion when this occurred with no outside forces or factors to cause this to happen. The engine completely shut off and the car stalled immediately, while still moving. The electrical was on and display worked, however; the car would not go at all. The car behind her had to slam on their brakes and luckily no accident occurred. Had it been any later in the day or on a busy, major highway; I fear it would have been much worse. We have now brought it to a dealership for diagnosis and they cannot get to the car for at least two (2) weeks with no loaner cars available. We were advised to call Jeep directly and go over the situation and they offered no help at all but to *potentially* reimburse rental costs while the car would be repaired (much later after the rental needs to be paid). This is our second Jeep and I am absolutely dissatisfied with this as this could have cost my fiancee her life and the life of others. We now do not know the best path forward and are trying to figure out a solution to either repair or replace the vehicle. Maybe legal action is required. For being "certified pre-owned" the level of trust has definitely been reduced if not lost completely. I hope this gets resolved soon and that Jeep really understands the severity of the issue. If a recall is necessary to prevent injury or death, please fix this and make it right. People buy these cars to be your customers - don't do wrong by them and risk their lives to prevent spending towards the resolution of a common problem.
Since I bought my Jeep in August 2016 and since I've gotten it the message 'service shifter' pops up on my screen. I've taken it back to the dealership numerous times and they can't find anything wrong with it. It's gotten to the point now the message pops up every other day. I have a son and I do not want something malfunctioning while I'm driving down the road putting my family's life in danger! this needs to be fixed.
My vehicle has begun stalling, with no warning. While sitting at a stop sign or traffic light or in slow traffic. It has stalled once on a busy freeway during rush hour. The first occurence was Friday 7/13 at a stop sign just shortly after starting to drive; the next Saturday 7/14 at a stop sign after having driven approximately 17miles on a freeway. This time it was difficult to start and the gear shift would not move. Then Wednesday 7/18 I don't recall the conditions. Then on Friday July 20 it stopped while I was driving in heavy traffic on the freeway during rush hour. The issue continues. There seems to be no pattern - has happened when first starting the vehicle, after having driven for several miles - so is not a "cold" or "hot" engine problem. There are no engine warning lights and no physical warning signs - it just stops. I have taken it to the dealer twice. They have had it for a total of 3 days and say there is nothing wrong with it. This is dangerous if it continues to stall on the freeway in heavy traffic.
Car was in my driveway parked for about 3 hours when my neighbor heard a loud explosion looked out and seen that my car was on fire she then called 911 and came an woke us up to get us out of the home. We all made it out safely as the car kept exploding 3 more times car was a loss and home was damaged the car at the time of the fire as we was trying to put it out with water hoses the windshield whippers was going headlights was flashing horn was honking doors was locking and unlocking the car was setting in my driveway with no keys in it and windowls up and locked only had this car 5 months. Bought it 02/24/18
While in motion, the vehicle shuts off without warning. A message on the dash says put the car in park to start. The car consumes large amounts of synthetic oil, which should last up to 6 months but only lasts between 700-1000 miles per quart. The oil light does not come on indicating that the oil is low. It flashes across the screen too fast for the driver to see the warning. When the oil is low, the car begins to shut itself off while in motion. This has happened while driving at both high and low rates of speed on city streets and a highway during rush our traffic, nearly causing a collision with vehicles behind me.
When Jeep is running it makes a loud sound, you can hear it inside the car, at 10 mph is sounds like raaa raaa raaa raaaa, at 20 mph it sounds like ra ra ra ra ra, at 60 mph it sounds like rarararararararararararararararararararararararararara. Sounds like it's coming from under the car, a rotating sound that just gets louder as you drive faster. We could never use this car for a trip, we would be deaf by the time we got back. We thought it might go away if we got new tires, had Firestone at & we bought Michelin defender ltx due to low noise of tire. No luck, noise is still there. We go to dealer for all service & are told its a Jeep thing, really? this should not be allowed, please look into it as we are slowly losing our hearing. It started making this noise in 2015, bought in January 2015 and continues to this very day, July 16, 2028. I hate this car & for $40,000 it should be a heck of a lot better. And this was our 2nd Jeep, we had a 2001 without one problem for 12 years.
Our Jeep feels as though it is bucking/transmission will slip. We have taken it to the dealership only to be told that they can't duplicate the issue or they have did a software upgrade that should fix the problem. It is only a bandaid and decreases the amount it does the bucking but will go back to normal after a few hundred miles. Recenlty our screen as well will not turn on for up to 5th minutes of driving and occasionally get a message that says the phone is out of service and to contact dealer. Again we contact the dealer only to be told they can not duplicate the issue and nothing can be done. The shifting happens generally when going in between the speeds of 5-35 mph. It's becoming scary to drive as we jerk while in motion.
When I drive out of nowhere the car begins to stall and a notification pops up saying that my battery is dying so the car stops moving and the steering wheel locks up. Once stopped then a few words pop up on my car display saying that I have to move the shift from P even though the shift is on D. when I try to shift nothing happens the car still stays the same doesnt move or even rev when I push on the gas pedal. Then I turn the car off and when I try to turn it back on it takes a couple seconds for it to finally turn back on as it struggles and then everything is normal again even the battery level is back up to normal even though it was just completely dead prior to starting the car again. Whatever is happening to the shifter is draining my battery.
A D V E R T I S E M E N T S
- Wilmington, OH, USA