The vehicle has repeatedly come up with a "service shifter" message since I purchased it in Dec of 2015 new. The dealership replaced the shifter assembly, but the problem kept happening. They kept flashing the software and telling me it was fine. At the end of July 2018, I took my vehicle in for an oil change and to have the headlight researched because it had begun to flicker along with one of the two license plate lights. The dealership told me that the headlight and the lisence plate lights went out at the same time by coincidence. I tried to contact Jeep/Chrysler directly and explain there was a bigger problem but they wouldnt listen. Days later, I stopped for gas, shut off the car and filled the tank. When I got back in the car wouldnt start. I kept trying to turn it on but it wouldnt make a sound. Finally, after about 25 minutes the car turned on. Once on, error messages light up my dash: Service shifter, service parking break, service engine, service transmission, and others. I tried to shift into gear but it shifted hard and sounded like the transmission was going to drop. The car wouldnt move. Towed the car to dewey Dodge. They flashed it, told me it was fine, and made me come get it and wouldnt look further. 24 hours later, I was stranded again, car wouldnt start. Towed it again. They told me it was the battery, even though they had previously told me they did a 27pt inspection and it was fine a day prior... they had my car for 2 months. Once I got it back, I had it for only a few days and I was stuck again. After about 30 minutes the car turned on, and I was able to try to drive home. While on highway, service shifter appeared again. Dewey replaces the wiring harness and the shifter again. Chrysler refuses to acknowledge a widespread issue even though multiple online forums have a collection of people detailing the same problems!

- Des Moines, IA, USA

My fiancee purchased a 2015 Jeep Cherokee SUV 4X4 (certified pre-owned w/ additional, extended warranty) one (1) month ago almost to the day of this incident report. While she was driving the vehicle very early in the morning (approximately 5-5:30am), the car became non-functional and the instrument cluster flickered with warning lights appearing. The car was in motion when this occurred with no outside forces or factors to cause this to happen. The engine completely shut off and the car stalled immediately, while still moving. The electrical was on and display worked, however; the car would not go at all. The car behind her had to slam on their brakes and luckily no accident occurred. Had it been any later in the day or on a busy, major highway; I fear it would have been much worse. We have now brought it to a dealership for diagnosis and they cannot get to the car for at least two (2) weeks with no loaner cars available. We were advised to call Jeep directly and go over the situation and they offered no help at all but to *potentially* reimburse rental costs while the car would be repaired (much later after the rental needs to be paid). This is our second Jeep and I am absolutely dissatisfied with this as this could have cost my fiancee her life and the life of others. We now do not know the best path forward and are trying to figure out a solution to either repair or replace the vehicle. Maybe legal action is required. For being "certified pre-owned" the level of trust has definitely been reduced if not lost completely. I hope this gets resolved soon and that Jeep really understands the severity of the issue. If a recall is necessary to prevent injury or death, please fix this and make it right. People buy these cars to be your customers - don't do wrong by them and risk their lives to prevent spending towards the resolution of a common problem.

- Holmdel, NJ, USA

Since I bought my Jeep in August 2016 and since I've gotten it the message 'service shifter' pops up on my screen. I've taken it back to the dealership numerous times and they can't find anything wrong with it. It's gotten to the point now the message pops up every other day. I have a son and I do not want something malfunctioning while I'm driving down the road putting my family's life in danger! this needs to be fixed.

- Caruthersville, MO, USA

Service shifter, vehicle tries to shift into park while driving.

- Hanover, WV, USA

My vehicle has begun stalling, with no warning. While sitting at a stop sign or traffic light or in slow traffic. It has stalled once on a busy freeway during rush hour. The first occurence was Friday 7/13 at a stop sign just shortly after starting to drive; the next Saturday 7/14 at a stop sign after having driven approximately 17miles on a freeway. This time it was difficult to start and the gear shift would not move. Then Wednesday 7/18 I don't recall the conditions. Then on Friday July 20 it stopped while I was driving in heavy traffic on the freeway during rush hour. The issue continues. There seems to be no pattern - has happened when first starting the vehicle, after having driven for several miles - so is not a "cold" or "hot" engine problem. There are no engine warning lights and no physical warning signs - it just stops. I have taken it to the dealer twice. They have had it for a total of 3 days and say there is nothing wrong with it. This is dangerous if it continues to stall on the freeway in heavy traffic.

- La Crescenta, CA, USA

Car was in my driveway parked for about 3 hours when my neighbor heard a loud explosion looked out and seen that my car was on fire she then called 911 and came an woke us up to get us out of the home. We all made it out safely as the car kept exploding 3 more times car was a loss and home was damaged the car at the time of the fire as we was trying to put it out with water hoses the windshield whippers was going headlights was flashing horn was honking doors was locking and unlocking the car was setting in my driveway with no keys in it and windowls up and locked only had this car 5 months. Bought it 02/24/18

- Lily, KY, USA

While in motion, the vehicle shuts off without warning. A message on the dash says put the car in park to start. The car consumes large amounts of synthetic oil, which should last up to 6 months but only lasts between 700-1000 miles per quart. The oil light does not come on indicating that the oil is low. It flashes across the screen too fast for the driver to see the warning. When the oil is low, the car begins to shut itself off while in motion. This has happened while driving at both high and low rates of speed on city streets and a highway during rush our traffic, nearly causing a collision with vehicles behind me.

- Houston, TX, USA

When Jeep is running it makes a loud sound, you can hear it inside the car, at 10 mph is sounds like raaa raaa raaa raaaa, at 20 mph it sounds like ra ra ra ra ra, at 60 mph it sounds like rarararararararararararararararararararararararararara. Sounds like it's coming from under the car, a rotating sound that just gets louder as you drive faster. We could never use this car for a trip, we would be deaf by the time we got back. We thought it might go away if we got new tires, had Firestone at & we bought Michelin defender ltx due to low noise of tire. No luck, noise is still there. We go to dealer for all service & are told its a Jeep thing, really? this should not be allowed, please look into it as we are slowly losing our hearing. It started making this noise in 2015, bought in January 2015 and continues to this very day, July 16, 2028. I hate this car & for $40,000 it should be a heck of a lot better. And this was our 2nd Jeep, we had a 2001 without one problem for 12 years.

- Saint Charles, MO, USA

Our Jeep feels as though it is bucking/transmission will slip. We have taken it to the dealership only to be told that they can't duplicate the issue or they have did a software upgrade that should fix the problem. It is only a bandaid and decreases the amount it does the bucking but will go back to normal after a few hundred miles. Recenlty our screen as well will not turn on for up to 5th minutes of driving and occasionally get a message that says the phone is out of service and to contact dealer. Again we contact the dealer only to be told they can not duplicate the issue and nothing can be done. The shifting happens generally when going in between the speeds of 5-35 mph. It's becoming scary to drive as we jerk while in motion.

- Marion, IA, USA

When I drive out of nowhere the car begins to stall and a notification pops up saying that my battery is dying so the car stops moving and the steering wheel locks up. Once stopped then a few words pop up on my car display saying that I have to move the shift from P even though the shift is on D. when I try to shift nothing happens the car still stays the same doesnt move or even rev when I push on the gas pedal. Then I turn the car off and when I try to turn it back on it takes a couple seconds for it to finally turn back on as it struggles and then everything is normal again even the battery level is back up to normal even though it was just completely dead prior to starting the car again. Whatever is happening to the shifter is draining my battery.

- Buffalo, NY, USA

Faulty transmission gear shifting

- Clayton, OH, USA

Jeep being towed per recreational 4 down instructions front wheels turn inward creating severe vibration of motor home tow vehicle. Jeep steering assist modified by dealer. Months later upon investigation for cause of tow bar hookup & release discovered broken Jeep frame plus other damages. Had damages repaired @ authorized Jeep dealer body shop. Manufacturer declined to reimburse for repair. Dealer advised not to drive or tow 4 down damaged Jeep.

- Clover, SC, USA

Since vehicle was first purchased in Dec 2014, the autostart feature occasionally completely stalls vehicle when stopped at sign, at a traffic light or stopped in heavy transit and will not turn back on to continue trip. I have to turn off key remove key and exit vehicle to reset. I have almost been run over, impacted by other oncoming vehicles on the highway or by vehicles trying to get around me at a light or stop sign. I have reported it several times to dealer whitten bros in richmond va and ashland va but have been ignored and they have refused to document occurrences. And dismissed my allegations. I have had over 12 incidents in the last 3 years in 2014, 2015, 2016, 2017 and 2018, in the city, suburbs and highways. My most recent occurrence date is posted below updated 9/21/18

- Midlothian, VA, USA

2015 Jeep Cherokee latitude 4X4 - when pressing the accelerator at a stop light/sign, it acts as if it is in neutral for a few seconds prior to taking off. It will often jerk hard when it does move as if it is dropping into gear. Often times the jerk is hard enough that it will throw me back in the seat and makes a horrid noise. The jerk can happen after stopping or randomly auto shifting while driving down the road. I've kept a diary of logistics (hill, flat surface, winter, summer, rain, dry, slow driving, fast driving, etc...) and there is absolutely no rhyme or reason to when it's going to "act up". someone mentioned an O2 sensor? I've had it into the dealer a few times and have been told there's nothing wrong with it, it's normal for this to happen (both the feeling of being in neutral when taking off and the hard jerking when shifting). I worry my transmission is going to fall out of my car when this happens!

- Mediapolis, IA, USA

My car keeps disengaging when I'm driving. It feels like it goes into neutral. Car read but doesn't feel like there is any connection to make it go. It also jumps or pops when going from reverse to drive. Jeep hooked up to the computer and said there aren't any error codes so they can't do anything. It's scary when the car leaves drive. This has happened on city streets when in motion and the reverse to drive when is starting up and when I've been driving it and need to turn around. This has been going on since March 2018. I've brought it to scap Jeep twice for the problem

- Fairfield, CT, USA

Jeep Cherokee trailhawk, 2015. This has been an ongoing problem, since shortly after purchase 8/10/15. This happens when driving. Sometimes highway sometimes county road. When Jeep shifts there is a significant "jerk" that can be felt. Similar to whiplash. No specific time or place that it happens. Just at random times. Have had this in to dealership 3 times. One time they did software update. Did not solve problem. The next two visits the technician said they did not experience any problems during test drive. It seems to be a transmission problem. That is main problem--but there is also a problem with the radio. When on am, it sounds as if there is someone inside the radio hammering with a hammer. Again, dealer did not experience this problem while driving.

- Salem, IN, USA

We purchased this vehicle new from auto nation Chrysler Jeep & Dodge in roseville, California on April 19, 2015, to tow four wheels down behind our motorhome. The dealer stated that this vehicle was ready to tow with a touch of a button. On two occasions we have experienced a severe front wheel wobble while towing the vehicle, luckily at slow speeds down the road. We took it to the dealer to find out what is wrong. We are being told that we now have to have a special wiring harness installed on our vehicle to eliminate the problem. The dealer stated that this is not covered under the warranty and it is at our cost. The cost of this wiring harness and installation is over $700. We have complained to the dealer that we should not have to pay for this. The dealer has stated that they have tried to contact Chrysler/Jeep for an answer. I have contacted the dealer on several occasions for six weeks now, with still no answer. We are now coming up on our traveling time and can not tow our car and go on any trips due to the liability of this situation. We certainly would not have purchased this vehicle having known about this problem. I have also read on the internet that this is a known problem now with this vehicle.please help us get this resolved

- Sacramento, CA, USA

The transmission shifts hard and sometimes skips gears. It will shift very late and do a jolt and it feels likes I was hit by another car, gives a slight whiplash feeling to the passengers. Sometimes when I go from reverse to drive the back wheels lock up and the back half of the car lowers to the ground while the front of the vehicle rises. The vehicle also sometimes accelerates on its' own when I don't have my foot on the gas. I can be driving at any point around 20-30mph and my rpms will jump to 3000+ and the engine makes loud noises like it is being overworked to go 20 mph and it will stay like that for a good 4-8 seconds. All of these problems have drastically decreased the mpg my car gets. All of these problems are when the car is in motion. The "start/stop" feature also has many problems. If I forget to turn it off I can be at a red light and once it turns green I let go of the brake and go to hit the gas and the car is still in the process of starting back up, takes anywhere between 1-3 seconds to startup. This has almost caused me to get into several accidents. I don't feel safe in this car anymore. It was fine up until about 30,000 miles, but it has gone down hill since then. I am at about 45,000 miles right now.

- Phoenixville, PA, USA

Automatic, shift moving to standard or neutral

- Rialto, Ca, CA, USA

Thermostat needed replaced at 55,000 miles. Thermostat problem has been continually reported but yet no recall. Some dealerships have a 2 month wait to replace because of such a high demand. Transmission warning came on while driving on the interstate. Pulled over and turned car off and back on. Car seemed fine until I took it over 55mph and it did the same thing. Had to pull over again and turn it off and on. Car almost stalls in the middle of the interstate. Took it the dealership who updated the software. Car already not shifting correctly on the ride home.

- North Huntingdon, PA, USA