CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
25,751 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service shifter light keeps coming on. You can turn the vehicle off and on and it will go off. Next time it is started it comes back on again. I am unsure if this is dangerous or not but needs addressed according to forums I have read about this problem.
Service shifter light continues to come on it hapoens while the vehicle is stationary and motion at different times at first it would come on then when I turn the vehicle off and restart it would not be on however for the pass week it comes on more frequently it occurs whether im driving on city streets or highway
At 28,000 miles my Jeep Cherokee had the service shifter light come on periodically and it would just disappear when the car was restarted. No one was able to research the error because it would not remain on and there was no documentation in the manual on how to resolve. At 40,000 miles the error became more frequent and at 42000 miles it became constant. I took it to the dealer today and they said it was a shifter component and they were ordering a bezel to install at a very expensive cost. Every Jeep forum shows that many people are having the same exact issue and I think it should be investigated.
Car went into ' limp' mode. Traction control went off, message, 4-wheel drive is not available. My car lost power and I haft to use manual mode to shift. Dealer stated, that even though I gave them the trouble codes, they could not duplicate problem. Service shifter, light came on but when I restart it goes away
My gas cap light has been on for 2 years. I apparently am the only one with this issue and have been told there is nothing that can be done as they need a flash to reset the motherboard. In the meantime to rule things out I had to have the vapor test done and replace the gas cap which of course solvee nothing.
- Cary, NC, USA
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Car transmission seems to be faulty. When accelerating it would stop rising in RPM and speed and afterwards would kick back and make a noise like something hitting.
Car shifts really hard and then, today when driving in the middle of the road with my toddler in the car my car shut off and said shift to park. Finally turned back on.
Car seems to down shift, shift into nuetral, shift or jump out of gear. Service shifter light keeps coming on.has happened while vehicle was in motion on a city street.
I was driving on the interstate between 60 and 80 pmh and out of nowhere the service shifter popped up on the dashboard screen and then all the lights on the shifter lit up red ( like a christmas tree) and I lose complete function of the shifter all together. This has happened 8 times in the 15 months I have owned this vehicle.
On route 80 vehicle dwnshifted, power steering and brakes affected. Mileage 9604 July 2, 2019. Vehicle towed. August 30, 3019 it happened again but was less than 1 mile away, drove it there picked up vehicle on 9-11-2019. Mileage 9817. Drove it 30 miles and came home. 7 hours later., same issue and was only 2 blocks from my house. Vehicle towed again stating service anti lock brakes service transmission, change oil, service parking brake, 4WD unavailable, check engine light, anti skid light on would not shut off. Steering, transmission and brakes affected. This vehicle is not safe. Same issue in all 3 instances, so they are obviously not correcting the problem. There should at least have recalls on these vehicles. Service records are attached.
Vehicle has a mind of it's own when in gear. When trying back out of places it jerks uncontrollably. Its also does this when waiting idle at a stop sign or light. It will jerk forward as soon as you let off the brake and other times it won't go at all when accelerating. 3 times now it has just completely shut itself off when I'm gear for no apparent reasons at all. I try now not to drive it all because it's not safe. I've kept it up to date on all the computer updates through a certified Jeep dealership including all the oil changes and required maintenance. The dealership says it has to do with the transmission but can offer no true fix through Jeep.
2015 Jeep Cherokee latitude 4 wheel drive. It is under warranty for transmission, etc. Using oil, ( evaporates?) and is a known issue with this make model and year. Called Jeep and was advised to get it into service immediately due to known issues, but they would not allow me to make a complaint. Jeep has been trying to stall out while driving, at stops, hard shifts, brake comes on automatically, completely stopped in the middle of the road while driving, and oil has somehow disappeared from it, but no leaks.
My 2015 Jeep latitude is going on it's 3rd a C blower motor and this will be within 2 years and 3 months. I have done my due diligence as a consumer and there is no record that this part should be faulty this quickly nor this frequently. I was instructed to replace it with out referral to the potential of related parts going bad (ex. Resistor which would help regulate the blower motor. If in fact the part in question actually does need to be replaced I am requesting a review of this part on the year, make and model. This is normally a lifecycle part and should not be faulty this soon.
Power train/engine recall. I brought my vehicle to the dealership to let them know my vehicle accelerated when I applied my brakes and it does this all the time. They said it was some module that needed to be adjusted or updated and the problem was not fixed. The problem is not fixed and it just the other night while driving down the road I applied my brakes because a car pulled out in front of me and the Jeep lunged forward then slowed down. This is an ongoing issue amongst others with Jeep Cherokee because I have asked my neighbor and others ive met with Jeep Cherokee's and they have all mentioned this happens to them as well. It is in the Jeep forums, why is this issue not fixed, to be honest I don't feel safe driving my vehicle. I'm in the military and have to drive over 60 miles per day to and from work and this is unacceptable. It happens pretty much every time I drive the vehicle.
My automatic rear hatch stopped working after a small amount of water from a cooler leaked in my "trunk". I checked the fuse for the hatch and it blew, I swapped it out and smoke began to pour from the rear of my Jeep (the trunk) then a fire erupted, severely damaging my Cherokee. The Jeep was in my driveway and due to the fire being near the gas tank I had to drive it to the street out of fear it would hurt my family. There is a recall re: The hatch motor module getting wet and causing a fire which I had performed in 2016. This part is faulty and almost harmed me/family and now I am out my deductible and car rental costs. No one from Chrysler or Jeep will call me back.
On the gear shift all lights are on and a warning comes up on panel saying gear shift needs servicing. Took to dealer and they didn't no what it was or how to fix. It went off when I cut car off and back on but now it's coming on all the time. It scares me and I can't keep taking to a dealer to charge me and it's not fixed.please get Jeep to do a recall and fix this. This happens when it's driving
Wheel hubs all.defective will not come.off, no spare tire was included with purchase dealer promised for 2 hrs to get a spare tire for trunk of Jeep, and never did just excuses, during routine service under warranty I was noticed 2 months ago all when hubs are defective dealer tuttle click jerp irvine ca refused to repair without cost demanded $300 to.replace other tittle dealer in san juan said is June 2019, dealers job to repair because all keeps hubs defective 2015.
"service shifter" notification comes on the dashboard. A search of the web finds this is a common problem and that Jeep doesn't know what the issue is. Seems like enough is happening to warrant a recall.
Engine was completely replaced, also the ac compressor broke right after the engine was replaced. There has been recalls on 75K other Jeep Cherokee, same year.
A D V E R T I S E M E N T S
- Toledo, OH, USA