CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,256 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2015 Jeep Cherokee trailhawk 18281 miles - V6. 1:45pm 12/13/16 I was stopped in an intersection making a left hand turn. Came time to go, hit the gas and heard a loud "crack" from the front/passenger side of the Jeep then a "rattle", then nothing. The engine revved up but no power to the wheels. Rolled through the intersection, pulled over, put the car in park and turned off the motor. Got out, looked around, nothing broken, no fluid on the ground. Popped the hood, again, nothing noticeable. Re-started the vehicle and the engine light was on. Put the vehicle in drive, but would only go about 10 mph... the motor would rev up, but again no power to the wheels. Limped along the highway with the flashers on and pulled onto a safe side street and called triple-a. as I was sitting, engine off, I began to roll... the vehicle was in park but was still rolling forward! cranked the wheels into the curb and set the E-parking brake. Got a tow to the local dealership and explained the situation to the service tech. Thought I'd post as well so others could see. So far, the dealership has been really helpful. I'll be following up and updating as we go.
The contact owns a 2015 Jeep Cherokee. While driving approximately 45 mph, the vehicle stalled. The manufacturer referred the contact to a dealer where it was diagnosed that the oil needed to be changed and the throttle body replaced. The transmission was previously replaced at 26,000 miles. The dealer was informed by the manufacturer to complete the recall repair per NHTSA campaign number: 16V529000 (power train). The manufacturer was aware of the failures. The failure mileage was not available.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Purchased vehicle used 9/17/2016. On Monday 9/19/16 I pulled out of a parking spot at work, put the car into drive and found that it wouldn't move. All of the shift panel lights went on, the dash flashed a series of errors, and the car was in what appeared to be neutral. This would happen 10 more times between 9/17 and 11/19 to both me and the service advisor at the Dodge dealership. At one point it went into this immobile state as I backed out of my driveway at 6:30 a.M., leaving me in the street with a car coming from behind. This problem remains un-resolved as of 12/7/16. Dealer can't find cause. Problem occurs most when cold and shifting from reverse to drive.
- Gurnee, IL, USA
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After driving the car for almost a year kept noticing transmission would not shift smoothly. It would jerk and lurch making me think I was not applying the accelerator correctly. After several (3) complaints and taking it to the dealer to have it looked at I decided to look for another vehicle. It was then I found out from a Honda dealer employee that there is a class action law suit against Jeep. The Jeep in question was released without all the problems with the nine speed transmission worked out. It is very frustrating to be driving a new vehicle that doesn't run like one.
My malfunction indicator light came on and I noticed that the car was not shifting properly and that when it shifted it was doing so at about 4 to 5K rpms. I took the car to Jeep to have it repaired. Jeep stated that all has been fixed to date but the car is still not shifting properly. In addition my car gets every service at Jeep and my car only has about 22K on it so to have issues already is very concerning.
For a few months my vehicle has been changing gears abruptly while driving often jumping from stops and jumping during acceleration. Now at 37000 miles owning it less than 2 years the engine light has come on and service transmission soon with no acceleration. I have taken my foot off the brake to start from a stop and during one of the jumps I almost rear-ended the car in front of me.
On two occasions the following sequence of events have happened. 1. "check engine" light appears. Message reads "service transmission". 2. immediately transmission no longer responds. 3. turn off vehicle. Upon restarting "check engine" light remains on but vehicle returns to functioning normally. 4. take vehicle in to check the trouble code. Upon restarting vehicle the "check engine" light no longer appears. The issue first occurred at around 31,500 miles while traveling surface roads at about 40 mph. I took it in to the dealership for an unrelated recall notice and informed them of the other issue. They said they would inspect the transmission for any and all issues. The vehicle was returned to me and I was assured there was no issue. At around 34,000 miles the issue happened again; this time it happened driving on a busy highway at 70mph. Upon taking it in to an autozone the trouble code read "P0887 tcm power relay control circuit high". the dealership told me they aren't aware of that code and it is currently in their possession to investigate.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The transmission slips, stalls, hesitates at acceleration at any speed. Particularly worrisome when traveling on highways when it jeopardizes our safety! happens continually despite the Jeep dealerships attempts to repair. Still telling us it is a software issue and a day after service problem continues. No fix.
The vehicle constantly shifts hard, or does not shift when supposed to. Constant jerking of vehicle when speeding up. Sometimes will not downshift when going down hill. This is a constant problem every time I drive the vehicle. I have had it back to the dealer several times, and they will do "computer updates", but it does not help.
I purchased the Cherokee a few months ago and have been plagued with transmission problems. It jerks and will surge while in park. It won't change gears as it should. The check engine light came on and took it to the local dealer. They have to replace the thermostat housing. They did "flashes" and "relearns" for transmission problems. As soon as I drove off the lot, the transmission was performing exactly as before with no improvement.
Takata recall the vehicle is experiencing issues while shifting in lower gears 1-3. the car will rev high and give a jerk before shifting. This happens when at a stop and you begin to accelerate. This also occurs in slow moving traffic. Also, it experiences issues when merging into a highway or lane traveling at speeds of 35ish. When making a turn at a stop sign the car will also hesitate and give a little jerk. I have also noticed that when traveling at 30-35 the car is in 5th gear which in return when you need to accelerate it has to down shift to take off which there is a delay before acceleration occurs. This has been on going for about 2 months.
The 9-speed transmission in this car is erratic. Sometimes it delays upon acceleration, sometimes it jerks on deceleration, and sometimes it shifts unevenly.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 16V529000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 12/23/16 the consumer stated the issue was finally resolved. Updated 01/05/17.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Oklahoma City, OK, USA