CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmissions shifts very rough, hesitates to downshift and surges when on a slight hill. This is a dangerous situation when driving into our garage or accelerating from a stop sign.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Transmission problems and electrical problems had the car at dealership at least 3 to 4 time for over a week at the time called Jeep headquarters at least 20 times and they are very bad with costumer service. I am worried about the safety for my family driving the car, since transmission issues should not be handled like that. No support from Jeep capital.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving approximately 20 mph, the vehicle stalled and lost power. The battery warning indicator illuminated. The contact had to coast the vehicle to the side of the road and restart the vehicle. The approximate failure mileage was 24,000. The manufacturer was not made aware of the failure. VIN tool confirms parts not available.
- North Field, NJ, USA
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The shifter is faulty. If I'm at a stop sign I never know if my Jeep is going to stall or if it's going to thrust me into traffic. I was inches away from being hit by a semi because of this. I took it to the dealership I bought it at and they said they didn't see any problem at all and sent me on my way. Now randomly my Jeep will stall from park to drive for a solid 5 to 10 seconds and after in first gear I have to almost floor it to get it to accelerate. I literally went up to 5000 rpms before my Jeep would even start to accelerate, let alone switch from 1st gear to second.
My 2015 Jeep Cherokee trailhawk has has transmission problems since the day I bought it. It has suffered from very hard shifts which slam and jerk into gear. Mostly from 1st to 4th gears. The slamming is so hard it actually jerks the vehicle and is quite alarming. The next major problem with the transmission is that it randomly feels like as if "the clutch is slipping". I'll try to accelerate and it often takes a second or two before the transmission "catches" and the car will accelerate. It reminds me of a clutch slipping on an old stick shift. It'll slip and when it does finally catch it'll spin the tires, similar to "popping the clutch" in a stick shift. This is very dangerous specially when trying to pull out in busy traffic. You never know if it's gonna accelerate properly or if it's gonna slip and take a couple seconds to catch. I have had my Jeep in the dealership multiple times for these issues and so far all they've done is software updates, which hasn't solved either problem. I have detailed these problems very specifically and I've been told each time that these software updates would fix the problems. However, these problems are still occurring. I drive with my wife and two year old daughter in my car and I fear that someday my Jeep will fail to accelerate properly and will cause an accident.
I have to complain of the emergency brake coming on by itself, its when I'm backing up and in motion, this has happened at least 7 times in the 15 months I have owned this car, second complaint is when I accelerate, the car just sits there for several seconds, I'm trying to make a left or right turn, on a highway, I feel this is dangerous in both cases.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The transmission is not working when the vehicle is shifted into drive, reverse, no power sent to the wheels only revs up. The vehicle also makes a grinding noise when the vehicle is placed into park and check engine light is on. An indicator states on the dash states get transmission serviced. Stalled out on my way home from work had to push it about a block. Calling the dealer today.
Nine speed automatic transmission. This is a safety issue. The transmission in the lower range of gears searches for the proper speed gear and when it finds one, it jumps into gear causing the vehicle to lurch and at times causes the vehicle to over accelerate. At higher speeds, the transmission will drop into a gear with a heavy thump which shakes the whole vehicle. The really serious problem is with the transmission when using cruise control. Just last week, I had the cruise control set at 55 mph and when on a downhill portion of roadway, the transmission suddenly went into a higher gear and the vehicle began a rapid acceleration. Before I could hit the brake to disengage the cruise control, the vehicle was traveling at well over 60mph. I have had the vehicle in four times to the dealer and they only do computer updates and can find nothing wrong with the transmission. When I call Jeep to complain, they send me back to the same dealer and nothing gets done. I think that this is a great safety issue and I feel that this vehicle will get me killed. I am a retired police officer who has driven hundreds of thousands of miles in a wide variety of vehicles having automatic transmissions and this is by far and away the worst one I have even used. Final note, the computer updates installed by the dealer has not improved the transmission and has decreased my overall gas mileage by 2 mpg. Kind of throws off the epa estimates, doesn't it.
The contact owns a 2015 Jeep Cherokee. While driving 60 mph, the vehicle began to violently shake. The dealer diagnosed that the brakes and rotors failed and needed to be replaced. The vehicle was repaired. In addition, on another occasion, the vehicle failed to shift properly and shifted roughly without warning. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. After coming to a stop, the vehicle independently shut off. The contact mentioned that the push to start failed to restart the vehicle and the instrument panel illuminated. The vehicle was taken to the dealer where the contact was informed that the fuel saving feature was enabled and the push to start feature needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failures. The failure mileage was 400.
While driving the transmission shifts unexpectedly and hard when accelerating and decelerating. It shifted so hard the other day that I though someone had hit me! the shifting at slow speeds and stop and go traffic is also rough causing jolts and rough handling. I feel unsafe driving this SUV, but do not have any other mode of transportation. Additionally, while traveling at 55-60 mph with cruise control on or off, the transmission does not leave 6th gear. It's a 9 speed transmission and despite trying different speeds it does not use anything beyond 6th gear.
At times, the transmission would shift so hard that it felt like I had been hit from the rear. They had an alert about a computer problem. As I drove home, it did it again. I took it to a different dealer to see if they would have any luck. It seemed to fix the problem for a while. The hard shifting incidents were greatly reduced. Then while driving home from highland, I noticed some hesitation in the shifting. A few blocks from my house, the engine light turned on and an alert to service the transmission came on. Just before I pulled on to my street I felt and heard three loud bangs that again made the car jerk like it had been hit from the rear. As I took off from a stop, it felt like the transmission was slipping. It just wouldn't go. I pulled into the driveway and when I got out of the car, I noticed an odor like burnt oil. I called royal gate and was told to bring it in. Trip number 4 for the transmission. No problems on the way there. A week later, I got my car back. Again, I was told that it was a computer problem. I got home and when I was backing into the driveway, I heard and felt another bang. I called royal gate again. I was told that they are having problems with the nine speed transmission. Then while on my way back from an appointment, there was more slipping. On 10-01-16, I picked up my car for the sixth time. They couldn't find anything wrong with it. I asked to speak with the store manager. While waiting, one of the sales people asked me what I needed. I told him that I was picking up my Jeep Cherokee for the sixth time. He laughed and said, 'transmission?' the manager was too busy to talk to me. He was in the middle of a deal. The last time that I brought the car in, two of the service people witnessed all of the problems that I brought it in for. Now all of a sudden, no one can find the problem.
Five times, transmission had shifted into neutral at an intersection, emergency brake goes on, dashboard lights up and last time had to have it towed to dealership. Jeep finally recalled it in August, but have no parts available to fix it.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Transmission problems for almost a year now, truck violently jerks forward on acceleration mostly from a dead stop but sometimes in motion and on deceleration has almost caused many front and rear accidents. Recently on my way home from New Jersey the check engine light came on indicating service transmission the vehicle lost power while I was on the parkway almost caused an accident. I pulled over and turned off the vehicle then restarted the check engine light was still on, but I regained power to drive. That lasted a minute or two then the same thing happened. Truck lost power was in a fail safe mode barely drove above 30 or 40mph. What a long, unsafe trip home to say the least. I've had nothing but problems with this truck and have numerous complaints and repairs at the dealership. Now it's apart of this recall and no parts are available. The dealership says this problem is the recall, but they can't fix it yet. I've been without my truck for almost 2 weeks this is awful and I'm frustrated and fed-up with this vehicle. I want out of this lease asap. And ps they put me in a Dodge dart loaner care are you kidding me I drive a truck for a reason!
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train). However, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Kingsburg, CA, USA