When I was looking at vehicles, the primary items I wanted in the new vehicle was a six cylinder engine so that we would have the pick-up needed for extensive highway driving. The issues existed since it was new but I have actually become concerned for my safety in this vehicle; we only drive it when we absolutely have to (ie. Both of us in the household have to go to work). The engine is the 6 cylinder with the 9 speed transmission. This engine has intermittent issues where the vehicle hesitates, lurches, and jumps. Sometimes when accelerating from a full stop, it hesitates several seconds, and then when it does respond the tires squeal and the vehicle lurches forward from the transmission not engaging as it should. Sometimes it is a milder response where it is just a hesitation due to delayed shifting. More recently, now the engine is not downshifting and the engine revs and doesn't want to downshift. I no longer feel safe driving this because it is so erratic and I constantly wonder what it is going to do next. Every time we take it to the Jeep dealer, they update the computer and send us on our way. The software updates do not help. We have asked them to drive it and they have told me they don't experience anything wrong. It wasn't until we went to write this letter that we realized that the service orders don't record the fact that we have asked the Jeep dealer to look at this issue every time it has been in the shop with them. Which indicates to us that Jeep is trying to hide from this issue. The amazing thing is that if you go online and start researching issues with the Jeep engine that has the 9 speed transmission, thousands of people are having the same problems as we are having. The sad thing is Jeep continues to make the engine with the 9 speed transmission and the issues don't seem to be fixed. To me that is blatant disregard for the consumer.

- Rochester, NY, USA

The contact owns a 2015 Jeep Cherokee. While driving 65 mph, the check transmission and service engine warning indicators illuminated and the vehicle decelerated to 45 mph. The vehicle was taken to a local dealer (metro Jeep located at 650C memorial dr chicopee, MA 01020 877-220-8331) where it was diagnosed that an update was needed. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and opened case number: 32118538. No further assistance was provided. The failure mileage was 25,240.

- Westfield, MA, USA

At 17,000 miles, I started having issues with my Cherokee. The first time the engine of the vehicle stalled on me, I was on my way to work. I powered off the engine and it successfully restarted after one attempt. I brought it to my dealership later that day to find out I was "out of oil", this was roughly 2500 miles into my most recent oil change (which is projected for 5000 miles). I was disappointed, due to the vehicle being a year old. The dealership added some oil and I was on my way. Shortly after, I started noticing the engine would rev to high RPM's when the vehicle was stationary, the RPM's would increase drastically when breaking, the vehicle would jump between gears 1-3, making increasing your speed extremely difficult as you never knew when the vehicle would actually take off. My dealership was "unable to duplicate " this issue, and I was sent on my way. Fast forward 9 months, and my vehicle dies on me as I am leaving work. However, this time, it took multiple attempts to restart the vehicle. I was finally able to start it by putting my foot on the gas, and any time I took my foot off of the gas, the engine would stall. I drove with two feet to the dealership that day, and found out once again I was "out of oil". the dealership recommended an "oil consumption test", which means bringing your vehicle to the dealership at various mile markers (500,1000, 2000, 2000). At this time, they would check the oil levels and refill any lost oil. Through this, I found out my vehicle was "burning through" 1 quart of oil every $666.67 miles. Chrysler guidelines say a vehicle of my specifications should use 1 quart in 2000 miles. This vehicle is a beautiful death trap on wheels, and such a disappointment to Jeep lovers everywhere. Stay away.

- South Elgin, IL, USA

All of my problems started August 30, 2016 in national city California. I went out and started my car for a trip back to yuma, as I put it in to drive I got three loud noises like the car had been hit with a sledgehammer, I also had a loss of power. I had it towed into "???" Chrysler with transmission problems. Three days later they told me I had a bad one-year old battery. By the time I got out of there it cost me over $500. The battery did not solve the problem. I did not have the noise anymore but I had shifting problems. (36294 miles) my first time in the shop at "????" was October 11, 2016. Followed by five more times. As of now it has been in the shop 19 days for transmission problems. Not making any progress. Last time in I took the drive with the transmission tech. I felt a little insulted. I brought him up to date of what has been happening in the past. I told him the problem we are having now is loss of power and hard shifting taking off from stop lights and stop signs. I told him I did not have any problems at highway speeds. The test drive consisted of a high-speed run down 32nd St. I pointed out to him a couple of hard shift his reply was this is normal for a nine-speed transmission. I have talked to a lot of people that have nine speeds and I totally got to disagree that that is normal.

- Yuma, AZ, USA

Whie driving I noticed shifting was pronounced. Took Jeep for servicing. Transmission light came on at service station, they ordered me a rental car and had my car for 5 days. Said they put transmission module on, one week later I was in a parking lot I put my car in reverse and heard loud clunk, service transmission light came on and stayed on. I took it back to service providers and it is still there.I have a rental car again

- Conway, AR, USA

While driving from a cold start, the car would suddenly stall and a message would pop-up indicating "shift to P and select desired gear" along with the battery light indicator. The car would then need to be shifted into park and attempt to restart, which would take at least 2 restarts before the car would start. This occurred while driving, first on a Suburban street and then on the highway.

- Easton, PA, USA

Vehicle will not start. Says to service transmission and park brake.

- Florence, AL, USA

The contact owns a 2015 Jeep Cherokee. When the accelerator pedal was depressed, the vehicle failed to respond and rolled back in reverse. The check engine and service transmission indicators illuminated. The vehicle was taken to a local dealer (perkins motors located at 1205 motor city dr Colorado springs, co 80905) where it was diagnosed that the system needed to be updated. The vehicle was repaired, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 28,000.

- Woodlandpark, CO, USA

Transmission jerks and does not shift properly and shifts to neutral randomly. Have had the software updated multiple times.

- Cypress, CA, USA

This vehicle shifts extremely roughly into first gear, both from a standstill and when shifting into first from reverse. It has been to the dealership on 5 different occasions and in spite of software updates, the problem persists. Since some vehicles with this same transmission have been reported to suddenly shift into neutral while driving down the freeway, I am very concerned. Jeep is aware of the problems with this 9 speed transmission yet seems incapable of coming up with a solution to fix it.

- Ojai, CA, USA

Driving my vehicle over the weekend while in motion on a city street my vehicle turned off and then turned back on, the vehicle turned completely off no power could not do anything the vehicle turned on and was able to continue driving. Where my family and I were extremely nervous the remainder of the time while driving home. Thank god I was not driving on a busy highway where this problem could have caused an accident where my family and myself could have gotten seriously hurt or worse could have killed someone in my vehicle or any other vehicle due to an accident. When the vehicle turned on again the check engine light came on and the start and stop system light came on advising to have the system checked, the rest of the time the vehicle was being driven home it constantly sounded like it was going to loose power and turn off.

- Miami Gardens, FL, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle accelerated approximately to 2,000 rpms when attempting to decelerate. As a result, the vehicle surged forward. The contact had to depress the brake pedal to avoid the acceleration and make the vehicle decelerate instead. The contact took the vehicle to the dealer (levanon Jeep Chrysler Dodge Ram) where it was diagnosed that the transmission failed and needed to be reprogrammed. The transmission was reprogrammed, but the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 51,968....updated 11/15/17 the consumer stated the dealer advised the consumer would get used to the vehicle's defect.

- Loveland, OH, USA

The service transmission message came across the screen and the vehicle lost ability to accelerate. This occurred on an interstate at 72 mph in the fast lane.

- Indian Land, SC, USA

Near accident. My Cherokee got stuck in fourth gear or higher. When I stopped and tried to go again, it creeped very slowly until it reached 40mph. This was during rush hour traffic. If stopped on a hill, it would roll backwards. Very dangerous. The RPM's frequently went high before shifting. I just bought this a month ago. Noticed hundreds of complaints on the internet about the same issue. Transmission problems. Many people getting new transmission after long battles with the dealer and put in dangerous driving conditions. Some with children in the car. Jeep in shop already. Help!

- Woodland Park, CO, USA

The contact owns a 2015 Jeep Cherokee. While driving various speeds, the vehicle jerked and decelerated. The failure recurred several other times. The vehicle was taken to the local dealer (whitten brothers of ashland located at 11409 Washington hwy, ashland, va 23005; (888) 459-1066), but no failures were found with the vehicle. The vehicle was not repaired. The manufacturer was contacted at 800-247-9753 and advised the contact to take the vehicle to the dealer. Case number: 31826079 was provided. The failure mileage was 30,700. The VIN was not available.

- Chester, VA, USA

The contact owns a 2015 Jeep Cherokee. While driving various speeds above 30 mph, the vehicle failed to shift correctly and moved sluggishly. The service shifter message displayed and the gear shifter indicator illuminated. The contact stated that the failure occurred several times. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was recently serviced per NHTSA campaign number: 16V529000 (power train) at auto plaza Chrysler Dodge Jeep Ram de soto (located at 128/30 mo-21, de soto, mo 63020, (636) 337-7777). The manufacturer was not made aware of the failure. The failure mileage was 39,500.

- Dittmer, MO, USA

Transmission went out in the middle of an intersection, was not able to move the vehicle on my own

- Prescott, AZ, USA

The transmission bangs intermittently in varying degrees if intensity from noticeable to extreme. When the bang is extreme it feels like the vehicle was rear ended by another vehicle. It seems to occur in the lower gears when the vehicle is hot and cold. I drive harder than my wife and the banging occurs regardless of the driver. Unable to identify any common factors other than occurring in the lower gears while up shifting and down shifting. I have brought is in for service 3 times. Each of the first two times they were unable to dubolicate the issue. The last visit on May 24, 2017 the head service technician acknowledged the bang during a test drive. He said he would order a new transmission but first had to notify Chrysler. Today we were notified they had to first replace the valve body and were not replacing the transmission.

- Bonita Springs, FL, USA

The 9 speed transmission on this vehicle does not shift properly, especially through the first 3 gears. I have brought my 2015 Jeep Cherokee in for transmission issues countless times and have been told this is how this transmission is suppose to operate. I am supposed to accept that the shifting from 1st to 2nd can be delayed and then a hard shift that sounds like someone hit my car when it finally decides to shift into third or the same is true from 3rd to second. The dealership finally was able to correct these hard shifts with a software update until I realized what the software actually did. The car will now not shift into 2nd when slowing down, and when it does finally shift down, after slowing down to 3 mph, it shifts to 1st gear completely by passing 2nd gear. This causes the car to accelerate very slowly if you get caught between 1st and 3rd gear and if you press to hard on the accelerator it tends to downshift too hard causing the car to lurch forward and cause a potential accident with any cars in front of you. This had been going on since June 2015 until the software update removed 2nd gear from the downshift. Since the car does not down shifts to 2nd my car takes longer to slow down as there is no help from the transmission and this can also cause an accident as your stopping time is increased, as well as additional wear and tear on your breaks.

- Jensen Beach, FL, USA

My transmission goes into neutral while in drive on the highway. There is a recall for the same make, model and year as my car, but my VIN does not qualify. I hope Jeep will remedy this problem which they know exists in this vehicle. Updated 9/28/18

- Frederick, MD, USA