The dealership attempted two software updates and told me they couldn't fix it when I went back the third time for the transmission not shifting properly. I also had a clunking noise in the front end that was fixed with the noise returning shortly after the warranty expiring. The vehicle continues to miss downshifts and does not shift properly when trying to accelerate.

- Salem, OH, USA

Transmission has failed 3 times in the last 2 months. Once it finally enabled me to put it in drive it would not shift gears right. The highest it would go is 3rd out of 9. it jerks forward on all gear changes. The service transmission warning keeps flashing. Prior to this the auto start /stop feature failed to function. The local Jeep dealer has tried to repair this 3 times for us. We are the 2nd owner. The first owner had the same issues. The original owner had the transmission replaced. We were never told of the lemon "buy back" when we bought the car.

- Port Orange, FL, USA

Transmission skips and lurches forward differently than expected. Shifts very hard at times with a audible cluck under the car.

- Holland Patent, NY, USA

The contact owns a 2015 Jeep Cherokee. While driving 7 mph, the vehicle surged forward independently. In addition, the vehicle hesitated to accelerate on more than one occasion. The contact stated that the vehicle downshifted hard from second to third gear and the rpms increased rapidly. Charlie's Dodge Chrysler Jeep Ram in maumee, Ohio was made aware of the failure and provided the following series of repairs: The water pump was replaced, both front axles were replaced, the transmission software was upgraded, the valve body was replaced, and the front passenger side cv joint was replaced, but the failure recurred. The manufacturer was made aware of the issue and provided the contact with case number: 32656386. The failure mileage was approximately 50,000.

- Swanton, OH, USA

Extremely rough shifting for the first 3 or 4 gears. Shuttering between gears if I slow down and speed back up in traffic. If I come to a complete stop and begin to accelerate the first gear is a very hard jerk. Its getting seemingly worse the longer I drive it and its becoming very dangerous to drive in traffic. I purchased the vehicle in February 2017 and had it looked at in March of 2017. Overland park Jeep dealership did a "software update" and sent me on my way. This was no help. I've called multiple times and they say there's no issues or updates available. Took it in again in September 2017 and another "software update" was done. Still no change. Its there now and they are telling me that they've been driving it for 3 days and its "not acting up". so I asked what I should do when I pick it up and its still happening. They said "I guess bring it back". its so unsafe and it seems like they think I have nothing better to do than bring the car in and rent a car.

- Kansas City, MO, USA

My Jeep Cherokee has the 9 speed transmission. I went to start the car it took several times to start when it did the car dropped hard into gear and all of the service trans lights came on and it was very difficult to get home as the car was having a very hard time getting into gear and stayed in 2 wheel drive mode. I had the car towed to the dealership and they told me my drive tran warranty covered the cost and I just needed a software update. Four days later I was driving with my husband and 8 month old baby and while stopped at a stop sign the car died and again took several times to restart, all trans lights came on and could not get into gear, we had to drive slowly home with our hazards on and nearly got into an accident when trying to merge into traffic when it kept slipping out of gear.

- Severna Park, MD, USA

Re-occuring problems with the transmission. Slow start in first, hangs up in second, rough shift into third. Have actually heard a 'clunk' noice while downshifting. Have gone to the dealer 6 times for diagnostics and updates, but problems persist.

- Southgate, MI, USA

Randomly the vehicle feels as if someone is hitting the car from the front end when put into reverse due to a very hard shift into reverse. Randomly the electrical system will shut off when parked and turning the car on. The auto on/off will randomly shut off while driving and sometimes the vehicle will not start for some unknown reason. I hesitated reporting this thinking that it was probably just bad luck but because of a conversation with a co-worker who is having the exact same problems I thought that it may be a symptom of a larger problem and something I should report. If this were to happen when driving at higher speeds it could be a disaster.

- Raleigh, NC, USA

At 47,351 miles the cylinder head on cylinder # 4 failed causing the engine to stall and run rough. Jeep dealer is replacing it under a factory warranty

- Wheat Ridge, CO, USA

My Jeep's transmission in gears 1 and 2 will sporadically have issues with hesitations, stalling, jerking the car forward, and loud clunk sounds during shifting. I will be at a stop sign stopped, push the gas to go and it will hesitate for 1 second, then jolt forward when it decides to move. One instance I was driving on a city street and wanted to go faster, I pressed on the gas and it all of sudden seemed to have stalled out. Gas was not doing anything for a good 5 seconds. I was in the process of trying to get out of traffic as my speed was declining and then it kicked in and went. As of recent, it has started to make a loud clunk sound and slight jerk when moving from low gears while in motion. Again this is all sporadic. It does not happen all the time. I brought it into two different dealerships about the issue. They flashed the electronic component both times. Flashing seemed to help for a few weeks, then it slowly went back to the sporadic behavior. Note: This has been over 3 years, not once specific instance.

- Sussex, WI, USA

My 2015 Jeep Cherokee trailhawk transmission shudders, clunks and hesitates. Some of the hesitations have lasted 4 seconds which is dangerous when you're in traffic and push the gas and get no response. The hesitation happens when you're slowing down for a turn and then push the gas. This appears to be in the third to second gears. The computer has been flashed several times. The dealer also did something to the torque converter. Then the Chrysler rep had the dealer reset the computer back to factory settings and said it was working according to design. It isn't fixed. It still clunks, shudders and hesitates but only for 2 seconds now. The problems started in the first 10,000 miles. I'll include 4 of the service records. I think there were 10 or more visits.

- Flat Rock, NC, USA

Transmission is inconsistent in gears 1-3. sometimes hesitates to move in first gear. All recalls have done nothing to address issues. Jeep dealership has no idea how to fix the problem and advises it's all software issues that they can't fix.

- Ashland, OH, USA

I parked the Jeep and turned it off and when inside for 10 minutes and started the car to leave and a bunch of lights came on like service engine and drive train. I put it in reverse and a huge clunk from the transmission happened I backed up and put it in forward and a huge clunk happened again. It shocked the whole car. I went forward and it barley would go. It took along time to get up to speed. It kind of shook and was really scarey. I brought it to the Jeep dealer and barely made it. The guy said the techs where all gone for the day. I couldn't leave it there so I started it back up and it worked fine. The check engine light was still on though. The next day I started it up and the light was off. It worked fine for 3 days until it all happened again the same stuff. So I turned it off and started it 10 minutes later and it was fine. It is a leased Jeep and I am going to bring it in this Friday. I want this fixed. I have read lots of the same problems with 100S of other people and it sounds like they are just giving people the run around. This is very unsafe and I want a new Jeep or a new transmission. I do not have any time to be going back to the dealership all the time or do I want to die in a car accident. The next thing that happens a that people are saying is that it will shift out of gear on the freeway and lots of people have almost crashed because of this. Thank you please let me know what you will do about this.

- Scottsdale, AZ, USA

While rolling at low speeds, it can take several seconds for the Jeep to downshift when power is applied. This is a well documented issue with the 9-speed transmissions in the fca vehicles, and we have had the Jeep to the dealership four different times complaining about how unsafe this is. When the power is needed, one of these days, it may delay too long, and we could get in a wreck. A person should not be afraid to drive their vehicle because they don't feel that it is reliable enough to actually accelerate when the pedal is pressed. Fca has recently announced that it will be replacing the dog clutch in the transmissions with a standard clutch to fix this issue going forward, but they still need to be responsible for making the cars they have already sold work reliably. This happened regularly, so there is no single event date that I can easily state.

- Coeur D Alene, ID, USA

While driving on the freeway at 65mph, the car gave me a "transmission service" alarm and then the car lost power and eventually stopped. No response to acceleration and eventually to steering control. I turned off the engine and waited approximately 3 minutes, turned the key and then the car started and was able to drive it with no issues. It was a dangerous situation that could have ended with catastrophic consequences. The car was bought from overseas military sales in sicily, italy and the incident occurred in sicily.

- Midwestcity, OK, USA

My 2015 Jeep Cherokee trailhawk has been back and forth to the dealer for problems I've had with acceleration and braking. I've been trying to get on the highway and step on the gas with no acceleration. There are times I'm trying to stop and it bucks almost like it doesn't want to stop. It's been back and forth with computer updates, electrical components being updated etc. This issue is still occurring. This issue happens when going up hills, down hills, on straight aways etc. It can happen when starting from a complete stop or just when accelerating while the vehicle is already in motion. I do have receipts as to what they have replaced if needed. This issue is still occurring.

- Moscow, PA, USA

Takata recall- I had a recall done on my vehicle. It no longer accelerates properly. When at a stop, when the accelerator is pushed the vehicle takes seconds to move and then jerks forward.

- Wallace, MI, USA

Sometimes, when the transmission shifts into 3rd gear (around 32 mph), it does a very hard shift and there is a noticeable clunking noise throughout the car.

- Scottsdale, AZ, USA

For the fourth time, my 2015 Jeep Cherokee locked up the park brake, and the electical components all begin to operate sporatically without being turned on. The instrument gauges all start flashing, the wipers start swiping, the display screen begins flashing on and off, the prndl starts flashing and becomes unresponsive, and the instrument panel begins displaying multiple error messages, as if they car has become possessed. The scariest part is when the park brakes locks up, no matter what speed you are travelling at. The car was in motion twice when the car malfunctioned and locked up, and just yesterday was sitting in a mcdonald's drive through when the same thing happened. My wife is now terrified to drive this car anymore after four times of the same issue. Our fear is this is going to happen on a crowded freeway, and a semi behind us will not be able to avoid hitting us because our park brake has locked up. There are other complaints of this same issue with other Jeep owners on the internet. I cannot afford to just trade this in for another vehicle...I need some help getting this resolved so my family isn't in jeopardy just keep driving this vehicle the dealer cannot seem to permanently fix.

- Cassopolis, MI, USA

The contact owns a 2015 Jeep Cherokee. While driving various speeds, the vehicle jerked forward while shifting gears. The contact stated that the rpms increased rapidly while attempting to switch gears. Jim burke Dodge Chrysler Jeep Ram of burmingham, Alabama was made aware of the failure and could not duplicate the failure. The dealer performed a software update. The manufacturer was not made aware of the transmission failure. On another occasion, while driving approximately 65 mph, the "power steering off" warning indicator illuminated without warning. On another occasion, while driving 45 mph, the power steering failed and the steering wheel became very difficult to steer. The contact pulled over to the left side of the road and restarted the vehicle to correct the failure. The vehicle was taken to the same dealer where the source of the failure was not determined. The manufacturer was made aware of the power steering issue and stated that the vehicle was no longer under warranty. The failure mileage was approximately 5,000.

- Birmingham, AL, USA