CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmission slips or skips gears. From a stop it hesitates to go. It revs high when down shifting. Shifts hard a lot. We have had it to the dealer 2 times. Programming updates were done. No improvement to its operation. It feels like it's going to fail soon.
Transmission malfunction at high rate of speed on interstate, lost power and ability to accelerate while traveling on interstate. To repair a software upgrade was run on the vehicle. I have verified that no recall existed for my vehicle despite the fact that transmission software problem was known by Chrysler. Some vehicles had been recalled but my vehicle has not been included despite the fact that it contains the same 9 speed transmission that has failed. This incident occurred at high rate of speed on interstate with heavy traffic and caused a significant risk of crash.
The contact owns a 2015 Jeep Cherokee. While attempting to accelerate from a traffic light, the accelerator pedal was depressed; however, there was hesitation between the time the accelerator pedal was depressed and when the transmission engaged. Also, on several occasions when the accelerator pedal was depressed, there was a hesitation and then the vehicle lunged forward. The vehicle was taken to the dealer on several occasions to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The failure mileage was 5,000.
Vehicle not shifting properly. Will not down shift into second gear(stays in third gear) when starting up steep hills or when slowing for traffic signal that has changed to green before coming to a complete stop. Stays in gear too long when entering highway on ramps, mostly when they are on an up hill incline. Loud clunking sound when shifting from reverse to drive when not moving. I do not know the exact date that this started, but it was within the first year of ownership.
- Alexandria, KY, USA
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Bad transmission; the car lurches forward when slowing down to coming to a complete stop; it also hesitates when trying to accelerate from a complete stop; I've almost been hit twice! has been doing this since I leased the car from 3/15/15 to the present! have taken it back to the dealer at least 5 times for the same problem!
NHTSA issue 1096880. 18 Apr 2017: Drove out of side street onto two lane highway and the vehicle stopped moving in the middle of the road making off sounds and "check engine" light came on. Fooled with gear shifter. Began to move only slowly in 1st gear. Headed back to my street and half way stopped moving again. Pushed over to side of road and called roadside assistance. It was a very scary and unsafe position to be in cross ways of a two lane highway and can't move. Decided to try and see if I could get the rest of the way to my house. Couldn't go over 5-10 mph. One time rpms raised high and went back down. Could not climb driveway to garage. Had to leave side of the road.
One morning I started the car, I heard water moving from the engine area. While, driving the car I heard a noise's like a pressure cooker sounds. Once I arrived at work I walked around to the passage side to retrieve my staff. I could smelled antifreeze. I contacted Jeep right away and they contact a tow company. It was drop off. The dealership worked on it for a couple days. They did pressure test for external leak, didn't locate a leak. They didn't do a internal examine. It's 2 year old vehicles already leaking antifreeze. I have my vehicle into the dealership twice but still smell antifreeze. Two pressure test later nothing. I just pickup my vehicle for the second time. Why is Jeep vehicles having so many problem. My psi, transmission and radio making sounds when its off. Jeep is a bad vehicle and it just a matter of time, humans might be in damage due to the uncaring manufacturing company that makes lot's of money of the back of working americans.
Car has all sorts of transmission problems from shifting clunking slamming into gears car won't recognize that it's in park and won't turn off liftgate opens and closes by itself recently opened and smashed my garage door in the liftgate radio won't work gps says I'm in Wyoming
Transmission had to be replaced shy of 5,000 miles. After replacement, I have continued to have the following issues. 1. car never downshifts from 3rd to 2nd. It will downshift to 3rd and then will go into 1st when the car stops. 2. on downshift from 5th to 4th at 26mph, RPM's spike and car surges forward for a second or two until gear is engaged. Has almost caused wrecks in the rain and snow. 3. when coming to a rolling stop, the cause pauses and will not accelerate when getting back into the gas because the car is in 3rd gear and not in 2nd as it should be. I have almost been rear ended numerous times. Chrysler refuses to acknowledge these as a safety hazard and instead sticks to their story of that is a normal characteristic. I asked if the transmission was working as intended, why have they released so many software updates to fix the many bugs associated with their transmission. They declined to answer. I sincerely wish someone would hold them accountable.
The contact owns a 2015 Jeep Cherokee. While driving 45 mph, the transmission stalled and the check engine warning indicator illuminated. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 29,000.
The transmission shifts rough in the lower 3 gears. The dealerships shop manager told us there is not a fix for it. There are software upgrades but they do not fix the problem. I have had one upgrade but it did nothing. The shop manager told me the newest upgrade make the transmission shift from 1st to 3rd, skipping 2nd. He also told me a replacement transmission would make it worse. 1st gear: The drivetrain engagement from a stop is interesting. Some owners say it feels like it can take a full second from the moment they step on the gas to when the car actually starts moving. And once it does start moving, its a coin flip if youre going to steadily get up to speed or squeal some tires. 2nd gear: One of the most common complaints is how the 9-speed hangs out in 2nd gear far too long. 3rd gear: When the transmission finally shifts into 3rd gear it can be an aggressive, lurching transition. Going from 2nd to 3rd gear is a great way to feel what whiplash feels like, without the inconvenience of having to get into an accident.
I was driving into work and all of a sudden the words, "service transmission" came across my dashboard. I was coming up on a red light, so I stopped for the light. When the light turned green, I went to accerlate and my car would barely move. When I was able to get it going, it would only go 10 mph. I immediately pulled into a parking lot and called aaa. While waiting on aaa to arrive I started doing some research regarding the issue and saw that there is or may be a recall for this exact issue. However, I was not notified. I also see that there are multiple complaints regarding this issue from other Jeep Cherokee owners who have all experienced the same issue/concern. I could have been in a very serious car accident. This needs to be looked into.
Does not shift properly it is the trailhawk. Does not downshift and sluggish. Have had it to dealer 3/4 times and only 1 man said yes has issue then will not back his word. Took him to hill and had to put it to floor to get it to go up and same entering highway!
2015 Jeep Grand Cherokee. Consumer writes in regards to transmission jerks when slowing down or when vehicle comes to a stop. The vehicle was causing the consumer to experience motion sickness. Upon slowing down the consumer was able to feel the gears downspout causing the vehicle to jerk. The consumer was informed the vehicle was operating as designed. The consumer traded in the vehicle. Updated 04/04/2017
The contact owns a 2015 Jeep Cherokee. While driving approximately 60 mph, the service transmission warning indicator illuminated and the vehicle failed to accelerate over 60 mph. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 11,235.
Since owning for 2 mos. Continuously has problems shifting in the lower gears up to 3rd. Has all the transmission updates. Thurs after turning to a street with slight inclind, shifting into 3rd a loud, scare "bang" occured. Kept driving no problem. Frid same happed with miffled "bang" sound.
A D V E R T I S E M E N T S
- Portland, MI, USA