CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,256 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle lags on takeoff, shifts roughly between gears, lags between gears, and lurches. The automatic transmission does not function smoothly and, at times, has caused safety concerns related to inadequate acceleration and lurching forward unexpectedly. These problems occur in motion on city streets and on the highway. The vehicle has been in and out of the dealership for service related to the transmission control module (tcm). We have been told that it is not covered under the power train warranty, even though it is part of the transmission system. The date provided below is the latest service. However, the vehicle has been serviced two other times for the same problem.
Our Jeep feels as though it is bucking/transmission will slip. We have taken it to the dealership only to be told that they can't duplicate the issue or they have did a software upgrade that should fix the problem. It is only a bandaid and decreases the amount it does the bucking but will go back to normal after a few hundred miles. Recenlty our screen as well will not turn on for up to 5th minutes of driving and occasionally get a message that says the phone is out of service and to contact dealer. Again we contact the dealer only to be told they can not duplicate the issue and nothing can be done. The shifting happens generally when going in between the speeds of 5-35 mph. It's becoming scary to drive as we jerk while in motion.
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle failed to accelerate upon starting and would inadvertently accelerate while driving. There were no warning indicators illuminated. The vehicle was taken to cochran Chrysler Dodge Jeep Ram (110 rte 908, natrona heights, pa 15065, 724-901-1014), but the failures could not be duplicated. The failures recurred and the vehicle was taken back to the same dealer. The computer was updated, but the failure recurred and "service the shifter" illuminated. The vehicle was taken back to the same dealer where the shifter module was greased, but the failure recurred. The manufacturer was made aware of the failure and advised the contact to take the vehicle to another dealer. The vehicle was not taken to another dealer and the failure was not repaired. The failure mileage was approximately 45,000.
After the transmission is totally warmed up, taking off from a stop may cause the transmission to slip and then jump into gear with a jerk. This is more prevalent when starting uphill or downhill. Dealer says everything is fine but my wife almost ran into the back of a car because of it.
- Montgomery, TX, USA
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2015 Jeep Cherokee latitude. Consumer writes in regards to problems with the transmission. The consumer stated the vehicle shakes and the transmission causes the vehicle to thrust forward while driving. The vehicle was taken to the dealer who advised it was operating as designed.
Service shifter error comes up at least 3 times a week while driving in town. I have had 3 transmission fixes and the shifter worked on and now this keeps happening!
2015 Jeep Cherokee latitude 4X4 - when pressing the accelerator at a stop light/sign, it acts as if it is in neutral for a few seconds prior to taking off. It will often jerk hard when it does move as if it is dropping into gear. Often times the jerk is hard enough that it will throw me back in the seat and makes a horrid noise. The jerk can happen after stopping or randomly auto shifting while driving down the road. I've kept a diary of logistics (hill, flat surface, winter, summer, rain, dry, slow driving, fast driving, etc...) and there is absolutely no rhyme or reason to when it's going to "act up". someone mentioned an O2 sensor? I've had it into the dealer a few times and have been told there's nothing wrong with it, it's normal for this to happen (both the feeling of being in neutral when taking off and the hard jerking when shifting). I worry my transmission is going to fall out of my car when this happens!
The contact owns a 2015 Jeep Cherokee. While driving various speeds, the vehicle jerked, lunged forward, and stalled without warning temporarily on one occasion. Russell westbrook Chrysler Dodge Jeep Ram in van nuys, California was notified, but could not duplicate the failure. The dealer stated that there were no failures with the vehicle. The manufacturer was made aware of the failure and provided case number: 340-46249. The failure mileage was 100.
'service shifter' occurred repeatedly while driving all lights on shifter light up and the instrument cluster lights come on check engine blinks then stays on. Has had shifter replaced once, now in 4 months time it did the same thing. Begins to shift hard and jerks some while driving making steering wheel move rapidly for a split second all while going down road doing 25-30 mph
The contact owns a 2015 Jeep Cherokee. While driving 45-50 mph, the contact noticed that the vehicle was switching gears very hard and the traction control and check engine indicators illuminated. The vehicle was taken to the dealer (northwest Chrysler Jeep Dodge Ram, 19616 northwest fwy, houston, tx 77065) where it was diagnosed that a software update was needed. The failure recurred a total of four times, and each time the dealer gave the same reply. The contact found NHTSA campaign number: 16V529000 (power train) and stated that the symptoms were identical, but the VIN was not included in the recall. The manufacturer confirmed that the VIN was not included in the recall and they could not assist with the repair. The vehicle was not repaired. The failure mileage was 60,000.
The transmission shifts hard and sometimes skips gears. It will shift very late and do a jolt and it feels likes I was hit by another car, gives a slight whiplash feeling to the passengers. Sometimes when I go from reverse to drive the back wheels lock up and the back half of the car lowers to the ground while the front of the vehicle rises. The vehicle also sometimes accelerates on its' own when I don't have my foot on the gas. I can be driving at any point around 20-30mph and my rpms will jump to 3000+ and the engine makes loud noises like it is being overworked to go 20 mph and it will stay like that for a good 4-8 seconds. All of these problems have drastically decreased the mpg my car gets. All of these problems are when the car is in motion. The "start/stop" feature also has many problems. If I forget to turn it off I can be at a red light and once it turns green I let go of the brake and go to hit the gas and the car is still in the process of starting back up, takes anywhere between 1-3 seconds to startup. This has almost caused me to get into several accidents. I don't feel safe in this car anymore. It was fine up until about 30,000 miles, but it has gone down hill since then. I am at about 45,000 miles right now.
"service shifter" error message appears and all shifter lights turn red. This happens when the vehicle is in motion. This is the third time it has happened. The second time, the vehicle went into limp mode and a "service transmission" message appeared. A valve that was stuck was replaced 3 months ago, now the "service shifter" message is back.
Transmission shifts hard and often violently. Will shift hard enough to cause a 2/3 empty bottle of drink to have liquid fly out of the bottle in the cupholders to hold the bottle stationary. Shifting can occur at variable speeds between 20-50 possibly higher sometimes. We have took it back to the dealer twice where they say a 2015 trailhawk vehicle has the need of an "update" to control shifting, but refuse to listen to the vehicle is just shifting to hard. It has shifted so hard that it has thrown us for while driving, and it sounds like something is hitting under the car. This is not the need of an update, even if the dealer and "Jeep" say this is a thing, and that we are not the first to have this issue, but they don't know when they will release this update to "fix" the transmission issues. The transmission shifts hard at variable temperatures too, but somehow the dealer can never feel the hard shift when they take it out. The hard shifts happen on both highways and neighborhood roads, multiple people have felt this shift not just one person.
With or with the "auto-start" feature turned on, when turning from a stop or yield (such as turning across traffic), pressing on the throttle pedal causes a pause like the transmission is not engaging then takes off like you slammed on the gas. This has happened multiple times over the last year or so and taking it in to the service department brings nothing but more frustration. This is done on hot or cold engines, no matter the ambient temperature. Serious safety issue.
The contact owns a 2015 Jeep Cherokee. While driving between 18 and 40 mph, the contact heard a chiming sound and the battery warning indicator illuminated. Within three seconds, the "shift to park designated gear" warning indicator also illuminated and the vehicle stalled. The vehicle was towed to the dealer (Chrysler, Dodge, and Ford Fiat of bay ridge, 8635 18th avenue, brooklyn, NY 11209). The dealer stated that they would perform diagnostic testing and notify the contact of the results. The manufacturer instructed the contact to notify them after the dealer completed the diagnostic test. The vehicle was not repaired. The VIN was unknown. The failure mileage was 20,005.
Thermostat needed replaced at 55,000 miles. Thermostat problem has been continually reported but yet no recall. Some dealerships have a 2 month wait to replace because of such a high demand. Transmission warning came on while driving on the interstate. Pulled over and turned car off and back on. Car seemed fine until I took it over 55mph and it did the same thing. Had to pull over again and turn it off and on. Car almost stalls in the middle of the interstate. Took it the dealership who updated the software. Car already not shifting correctly on the ride home.
My car has exactly 50,000 miles and has been maintained impeccably to start. On March 30th after it had rained the previous day, while driving on the bonnet carre spillway going approximately 60mph my lift gate seemed to unlatch and end result my backpack containing my laptop hundreds of dollars worth of textbooks and my apple ipad flew out. When I pulled over the lift gate refused to hatch as well as the button in the car and on the fob to close the trunk would not work. Not only have I lost at least $850 worth of my electronics and textbooks I am left with the risk that anyone can get in my car via the lift gate that will not close and potentially steal my car. On April 2nd 2018 after leaving work from the hospital I was driving on regular traffic roads between 35-55 miles per hour and my Jeep was shifting into neautral slowing down and the RPM gauge was accelerating to 4-5 for only 35 miles per hour. I then called the dealership to find out there is a recall in which I was never notified by anyone and my VIN was ineligible but if it was I would have to leave my car and pay for the expense of a rental car. I am a widowed mother and a loyal customer to Jeep as this is my third Jeep and I am stuck with this vehicle that is riddled with constant recalls that is unsafe for my 4 year old and 15 month child and I am on a single income and unable to pay for repair expenses or a rental car and I do not have the option to miss work or school. Can you inform me why my VIN is not associated with the recall and I am having all the issues that are currently recalled and why would I not be reimbursed or provided with the necessary funds to cover the repair and or a rental vehicle?
I have been having issues with what I assume is the transmission. When stopped on an incline, when I go to accelerate the whole front of the vehicle bucks and makes lots of noise. It sounds like gears are grinding and it is fighting to get traction. Also, when back up my driveway it feels like the rear wheels are slipping and fight to get traction as well. It started to happen when driving down the highway on a flat surface at like 30 mph as well. I have already taken it to a dealership where they performed a software update on the transmission. It has not fixed the problem, but has made it less frequent. I have already taken it back to the dealership again. The vehicle is still under the powertrain warranty. I have taken videos of the problem occuring.
A D V E R T I S E M E N T S
- Beaumont, CA, USA