The contact owns a 2015 Jeep Cherokee. While driving various speeds, the vehicle jerked, lunged forward, and stalled without warning temporarily on one occasion. Russell westbrook Chrysler Dodge Jeep Ram in van nuys, California was notified, but could not duplicate the failure. The dealer stated that there were no failures with the vehicle. The manufacturer was made aware of the failure and provided case number: 340-46249. The failure mileage was 100.

- Santa Monica, CA, USA

'service shifter' occurred repeatedly while driving all lights on shifter light up and the instrument cluster lights come on check engine blinks then stays on. Has had shifter replaced once, now in 4 months time it did the same thing. Begins to shift hard and jerks some while driving making steering wheel move rapidly for a split second all while going down road doing 25-30 mph

- Houlka, MS, USA

The contact owns a 2015 Jeep Cherokee. While driving 45-50 mph, the contact noticed that the vehicle was switching gears very hard and the traction control and check engine indicators illuminated. The vehicle was taken to the dealer (northwest Chrysler Jeep Dodge Ram, 19616 northwest fwy, houston, tx 77065) where it was diagnosed that a software update was needed. The failure recurred a total of four times, and each time the dealer gave the same reply. The contact found NHTSA campaign number: 16V529000 (power train) and stated that the symptoms were identical, but the VIN was not included in the recall. The manufacturer confirmed that the VIN was not included in the recall and they could not assist with the repair. The vehicle was not repaired. The failure mileage was 60,000.

- Spring, TX, USA

The transmission shifts hard and sometimes skips gears. It will shift very late and do a jolt and it feels likes I was hit by another car, gives a slight whiplash feeling to the passengers. Sometimes when I go from reverse to drive the back wheels lock up and the back half of the car lowers to the ground while the front of the vehicle rises. The vehicle also sometimes accelerates on its' own when I don't have my foot on the gas. I can be driving at any point around 20-30mph and my rpms will jump to 3000+ and the engine makes loud noises like it is being overworked to go 20 mph and it will stay like that for a good 4-8 seconds. All of these problems have drastically decreased the mpg my car gets. All of these problems are when the car is in motion. The "start/stop" feature also has many problems. If I forget to turn it off I can be at a red light and once it turns green I let go of the brake and go to hit the gas and the car is still in the process of starting back up, takes anywhere between 1-3 seconds to startup. This has almost caused me to get into several accidents. I don't feel safe in this car anymore. It was fine up until about 30,000 miles, but it has gone down hill since then. I am at about 45,000 miles right now.

- Phoenixville, PA, USA

"service shifter" error message appears and all shifter lights turn red. This happens when the vehicle is in motion. This is the third time it has happened. The second time, the vehicle went into limp mode and a "service transmission" message appeared. A valve that was stuck was replaced 3 months ago, now the "service shifter" message is back.

- Irmo, SC, USA

Transmission shifts hard and often violently. Will shift hard enough to cause a 2/3 empty bottle of drink to have liquid fly out of the bottle in the cupholders to hold the bottle stationary. Shifting can occur at variable speeds between 20-50 possibly higher sometimes. We have took it back to the dealer twice where they say a 2015 trailhawk vehicle has the need of an "update" to control shifting, but refuse to listen to the vehicle is just shifting to hard. It has shifted so hard that it has thrown us for while driving, and it sounds like something is hitting under the car. This is not the need of an update, even if the dealer and "Jeep" say this is a thing, and that we are not the first to have this issue, but they don't know when they will release this update to "fix" the transmission issues. The transmission shifts hard at variable temperatures too, but somehow the dealer can never feel the hard shift when they take it out. The hard shifts happen on both highways and neighborhood roads, multiple people have felt this shift not just one person.

- Graham, TX, USA

With or with the "auto-start" feature turned on, when turning from a stop or yield (such as turning across traffic), pressing on the throttle pedal causes a pause like the transmission is not engaging then takes off like you slammed on the gas. This has happened multiple times over the last year or so and taking it in to the service department brings nothing but more frustration. This is done on hot or cold engines, no matter the ambient temperature. Serious safety issue.

- Billings, MT, USA

The contact owns a 2015 Jeep Cherokee. While driving between 18 and 40 mph, the contact heard a chiming sound and the battery warning indicator illuminated. Within three seconds, the "shift to park designated gear" warning indicator also illuminated and the vehicle stalled. The vehicle was towed to the dealer (Chrysler, Dodge, and Ford Fiat of bay ridge, 8635 18th avenue, brooklyn, NY 11209). The dealer stated that they would perform diagnostic testing and notify the contact of the results. The manufacturer instructed the contact to notify them after the dealer completed the diagnostic test. The vehicle was not repaired. The VIN was unknown. The failure mileage was 20,005.

- Brooklyn, NY, USA

Thermostat needed replaced at 55,000 miles. Thermostat problem has been continually reported but yet no recall. Some dealerships have a 2 month wait to replace because of such a high demand. Transmission warning came on while driving on the interstate. Pulled over and turned car off and back on. Car seemed fine until I took it over 55mph and it did the same thing. Had to pull over again and turn it off and on. Car almost stalls in the middle of the interstate. Took it the dealership who updated the software. Car already not shifting correctly on the ride home.

- North Huntingdon, PA, USA

Delayed shifting on acceleration dangerous!!! when will you people do something about this. Does someone have to die before you do your F'N jobs? https://www.carcomplaints.com/Jeep/Cherokee/2015/transmission/delayed_shifting_during_acceleration.shtml

- Portland, OR, USA

My car has exactly 50,000 miles and has been maintained impeccably to start. On March 30th after it had rained the previous day, while driving on the bonnet carre spillway going approximately 60mph my lift gate seemed to unlatch and end result my backpack containing my laptop hundreds of dollars worth of textbooks and my apple ipad flew out. When I pulled over the lift gate refused to hatch as well as the button in the car and on the fob to close the trunk would not work. Not only have I lost at least $850 worth of my electronics and textbooks I am left with the risk that anyone can get in my car via the lift gate that will not close and potentially steal my car. On April 2nd 2018 after leaving work from the hospital I was driving on regular traffic roads between 35-55 miles per hour and my Jeep was shifting into neautral slowing down and the RPM gauge was accelerating to 4-5 for only 35 miles per hour. I then called the dealership to find out there is a recall in which I was never notified by anyone and my VIN was ineligible but if it was I would have to leave my car and pay for the expense of a rental car. I am a widowed mother and a loyal customer to Jeep as this is my third Jeep and I am stuck with this vehicle that is riddled with constant recalls that is unsafe for my 4 year old and 15 month child and I am on a single income and unable to pay for repair expenses or a rental car and I do not have the option to miss work or school. Can you inform me why my VIN is not associated with the recall and I am having all the issues that are currently recalled and why would I not be reimbursed or provided with the necessary funds to cover the repair and or a rental vehicle?

- Violet, LA, USA

I have been having issues with what I assume is the transmission. When stopped on an incline, when I go to accelerate the whole front of the vehicle bucks and makes lots of noise. It sounds like gears are grinding and it is fighting to get traction. Also, when back up my driveway it feels like the rear wheels are slipping and fight to get traction as well. It started to happen when driving down the highway on a flat surface at like 30 mph as well. I have already taken it to a dealership where they performed a software update on the transmission. It has not fixed the problem, but has made it less frequent. I have already taken it back to the dealership again. The vehicle is still under the powertrain warranty. I have taken videos of the problem occuring.

- Stafford, VA, USA

The vehicles transmission skips gears and jerks when driving in city streets and the freeway. When this occurs the vehicle will either accelerate when it is supposed to be slowing down or slow down when trying to accelerate. On a few occasions in city streets it has increased in speed while close to stopping at about 2 to 3 miles per hour and I almost hit another vehicle in front of me. I am glad I was quick enough and had more than the required safe distance from the vehicle in front of me. I also had other instances when I am accelerating from a stop, at a slow speed and it has slipped gears and accelerated very quickly. I can't feel the jerk and then the quick jump in speed. I am afraid that I will get in an accident if it keeps jumping gears when it is not supposed to.

- Riverside, CA, USA

When I drive my car cluster showed me "service shifter" and all lights are turn on in transmition prnd. I went service center they didn't know why that signal comes on. I'm very concern abiut that because that cause sudden unintended acceleration or stop engine during driving. It happened few more times before.

- Monterrey, TX, USA

The contact owns a 2015 Jeep Cherokee. While driving approximately 10 mph, the vehicle failed to accelerate while depressing the accelerator pedal. After a few moments, the vehicle accelerated independently. The failure recurred numerous times. The vehicle was taken to northwest Dodge Jeep Chrysler (10600 sw canyon rd, beaverton, or 97005) to be diagnosed, but no failure codes were found. The contact took the vehicle to lithia Chrysler Dodge Jeep Ram of portland (633 ne 12th ave, portland, or 97232) where a software update was performed, but no failure was detected. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 17,000.

- Portland, OR, USA

I bought my Jeep with 12,000 miles. I have taken it to the dealer 3X so far for the same exact issues. Transmission clunking, lurching, wont down shift at low speeds. When in traffic below 20mph some times it revs for a few seconds and doesn't move and then the vehicle lurches forward. Sometimes it just has no acceleration like its stuck a few gears too high. The shift going into 5th gear sometimes feels like I got rearened it shifts so hard. When this happens the vehicle jerks back and fourth and has a metallic bang going into 5th. The 5th gear hard shift is intermittent. The bogging, lurching and refusal to down shift at slower speeds is constant. Dealer has yet to be able to do anything but computer updates. They say its "normal". it is very dangerous in traffic because you never know what its going to do when you try and accelerate. I can't count the number of times I have tried to cross in between traffic and the truck refuses to go or just moves at a turtle speed.once I press the accelerator hard enough it will down shift hard enough to break the tires loose and peel out when it lurches ahead. It is very troubling and I don't want to let anyone besides myself drive it because I dont want them to get in an accident. I can also assume that all of these hard shifts are causing a lot of premature wear on my drive train. Its like putting the car in neutral, revving it up and then slamming it into gear. It is a daily occurence.

- Gainesville, FL, USA

When stopped at a red light and I move my foot from the break to gas the car completely shuts off - the screens go black and the engine stalls. 2 weeks later the same thing happened when pulling in to a parking garage moving my foot from the break to the gas. The lights flashed and then the a message comes on the dash saying to shift the car in to park. I have to shift it in to park and turn the car off completely and then back turn it back on.

- San Jose, CA, USA

Takata recall. I have had my car for less than a year and within the first couple of months I noticed that it just randomly switched to neutral but I just thought maybe I bumped it into neutral until I started reading about it then learned it was a reoccurring issue. Also when I'm decelerating it shifts gear rough and jerks, but that is the same with accelerating, its slow to shift gear and when it finally does it is rough. It had made me panic thinking I wasn't going to make it across traffic before the cars came then it kicked into gear. 2015 Jeep Cherokee

- Blythewood, SC, USA

Transmission slamming hard in RD3 and 4th gear in motion, engine stalling at stop, refusing to start. All trim falling off inside and out. Took to dealer they said nothing wrong. Took back again 2 months later they said software update would fix it. Fixed for about a week then all started again. They didn't even address the trim and liner issue. Gps also completely off and it wont update either. I purchased this in 2016 Dec. The entire thing is just falling apart plastic pieces are falling out from under the dash! cant get help and paid 2500 extra for warranty they wont fix a non fixable issue.

- Pekin, IN, USA

While parked, the lights on the shifter all turn red and a message appears on the dash screen saying, "service shifter". also, this happens while driving at normal speeds. At times, the transmission may slip while shifting gears. Another issue is when coming to a stop or accelerating from a complete stop, the vehicle may jerk as if the transmission is slipping a gear or improperly timed.

- Bloomington, IN, USA