When slowing down between 25-35mph, the transmission 'clunks' violently and the entire car shakes and it is very loud. I have had it to the dealer twice; first time they said it needed a software update which they supposedly did, but nothing changed. I had it in again and they said there was nothing wrong with the transmission, that it is 'normal', and to just drive it so the computer can 'learn my driving habits'. what"?" this is my fourth Jeep and I've never had problems like this. I bought it used and have only had it a month and feel I'm stuck with a lemon.

- Rochester, NY, USA

The contact owns a 2015 Jeep Cherokee. While driving approximately 17 mph, the vehicle stalled and the check engine warning indicator illuminated. Also, "service transmission" populated on the message center. The vehicle was pushed onto the side of the road. The contact stated that the failure occurred at least eight times and worsened over time. The vehicle was taken to fullerton Chrysler/Jeep (1050 us-22, somerville, NJ 08876) at least eight times, but they were not able to determine the cause of the failure. The manufacturer was notified of the failure. The vehicle was not repaired, but the vehicle was scheduled for diagnostic testing on May 4, 2019. The approximate failure mileage was 65,000. The VIN was unavailable.

- Edisson, NJ, USA

The contact owns a 2015 Jeep Cherokee. Two years ago, the contact purchased the vehicle "as is" and with a short thirty day warranty. While attempting to accelerate, the contact heard a hard knock in the engine, which was possibly caused by the transmission. In addition, the vehicle shifted out of different gears. The vehicle was taken to the dayton andrews Dodge Chrysler Jeep Ram (3613, 2301 34th St N, St. Petersburg, fl 33713, (727) 321-0500) to be diagnosed. The manufacturer was contacted. The failure mileage and VIN were unknown.

- St Petersburg, FL, USA

Jeep Cherokee 2015 39K miles. Trouble starting. Sometimes it turns on, other times it doesn't. also have a light on 'svc 4WD'

- Miami, FL, USA

While engaged, automatic transmission experiences delayed, or sudden shifting, causing a grinding noise or thud sound during shifting. Alternatively, there appears to be a harsh engagement of gears or reduced power when the vehicle shifts into gear.

- San Tan Valley, AZ, USA

It says service shifter. Driving. All shifter lights illuminate red.

- Tennessee Ridge, TN, USA

Vehicle shifts jerky. Usually occurs around 30 mph sometimes on an incline, sometimes on flat ground. No warning lights have ever lit up and the trans temp is normal. It has been happening for about a month off and on. No consistency to the issue.

- Bunker Hill, IL, USA

I have a Jeep Cherokee sport 2015, 14K miles; on 3 different occasions the transmission has disengage while driving on highway losing all acceleration and response. Check engine light 'on' and "service transmission" alert displayed. After turning the car off and restarting, check engine light stayed on but no "service transmission" alert. I was able to drive the car for 10 minutes before the same events happened again. All events occurred while highway driving and after a oil change (second). I had driven (under 40 mph) the car in town for 2 weeks after oil change with no issues. No previous issues before oil change. This is very dangerous issue; many complaints can be found on line of this very issue, suggesting a software or sensor issue. Will someone have to pay the ultimate price with their life before a total recall is issued? complaint filed with Washington state ag office and us congressional representatives

- Oak Harbor, WA, USA

Tranmission lurches shifts abnormal stops engine and check engine light comes on. This happens in the middle of a busy intersection very unsafe.

- Littlerock, CA, USA

While driving city streets around 30-40mph the car shifts extremely rough causing a jerking motion. While trying to accelerate from stopped position the car has trouble accelerating and will jerk forward once it seems to shift gears. I don't have any lights showing on dash or error codes so I cannot take to a dealership.

- Indianapolis, IN, USA

This happens randomly on highway roads most times when at a stop light or sign. When its time to go you push on the gas it dose not move for a second then lunges or jerks into gear, also in the lower gears it seams to not shift wright feels like the transmission is slipping. It is going back to the dealer for the third or forth time April 10 / 2019. Dealer tells me they cant find anything wrong.

- South Jordan, UT, USA

Vehicle cuts off in the middle of driving on city streets and highway, flashes multiple indicators on dashboard. Truck has cut off while waiting to turn while in middle of a four-lane highway. Check engine light goes off and on. Hesitation and acceleration issues. When pressing on accelerator truck doesn't go as if stuck in gear then finally lurches forward unexpectedly. Very jerky during gear changes similar to driving a stick shift. Taken to dealership where purchased and was told to buy new battery but the same problems continue to happen. Diagnostics at dealership gave no indication as to how these safety issues can be resolved.

- Racine, WI, USA

While driving on back roads and highway I would notice that around 30-40 mph the car would shift extremely rough and while trying to slow down the car would suddenly jerk forward and seem like it was trying to keep going forward making me hit the breaks harder. Will be contacting dealership.

- Lancaster, PA, USA

Driving along with vehicle in motion, the engine stalls out and continues to roll, but does not operate. Car must come to a complete stop, rest and then try to restart - very dangerous on the highway. A message comes on stating "vehicle must be in gear to shift" or something close to that - but there has been no shifting on my part at all. This stalling has put me in very dangerous conditions because cars coming from behind and around me have no warning of the stalled out engine either. It takes about 3 or 4 minutes to restart the engine. Dealership says this is an oil consumption issue and its something to do with the pistons. Another Jeep service manager said the engine needs to be replaced. Its still under warranty. I fear that we're going to get hit (my daughter and I) and meanwhile, we do not have other transportation and I'm going to be paying on this for 4 more years. There is a lot of information on other people having the same complaints on the internet. For now, the dealership is doing an oil consumption test which is related to the engine problems known on other vehicles. With this many people having the same problem, this should be a recalled engine.

- Clinton, CT, USA

We purchased this vehicle used in 2017. Within a few months we noticed that when taking off, the car often stalled or lurched forward. This often seemed to happen in the morning or after sitting overnight, so we assumed it might just be that the engine needed to 'warm up'. now we are having an issue with the service shifter error message coming on with all of the lights on the shifter lighting up. The first time this happened, we turned the car off and restarted. This week when this happened, we turned the car off and it would not restart. It was completely dead. We could not even turn on our hazard lights. We had the car towed to our mechanic. After extensive testing, he replaced the battery, which he said had completely died and as not able to communicate with the car in any way. He said the way in which it happened was very unusual and to watch to see if any other error messages occurred. Two days after picking up our car, the same service shifter message has come up while we were driving with all lights lighting up on the shifter. We did not stop this time and were able to drive home, and we will call our mechanic on Monday. While researching what this light could mean, I have come across countless other complaints about the same issue. This seems to be a major flaw in this vehicle, so I want to add our voice in asking for a recall that would allow this to be corrected so that we can drive our Jeep with confidence rather than fear.

- Donalds, SC, USA

The engine shut down while I was driving. I had just went around a corner and was heading up a small hill when I heard a beep and looked at the message which said "to shift... must be in park". I had no warning prior to this and was not able to pull to the side of the road. I was stalled in the road and was not able to restart the vehicle. I tried to restart my vehicle several times after ensuring it was in park, with no luck. I called for a tow, and while waiting, I tried to start the vehicle again and it finally started, so I cancelled the tow. When the engine shut down, I still had lights and radio and when trying to restart the vehicle the electronic portion worked (normal dash lights when starting), but the engine did not turn over. I was fortunate I was on a country road with not much traffic when this happened. I would hate to think what could have happened if I was on the highway or interstate. I have been a previous Jeep owner and have never experienced this with any other Jeep I owned. I will be taking my Jeep in to see if the dealership can find an issue. I currently have 80,500 miles on it. I have a long commute to work and I have now lost confidence in this vehicle.

- Ettrick, WI, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle did not start. Also, the check engine, service transmission, and four wheel drive not available indicators illuminated. When the vehicle was placed in drive, the vehicle jerked and did not move. When the vehicle was shut off and restarted, the service transmission warning indicator cleared; however, the failure recurred after a couple of days. The vehicle was taken to golling Chrysler Dodge Jeep Ram (248-334-3600, located at 2405 S telegraph rd, bloomfield hills, mi 48302), but the technician was unable to diagnose the failures. The manufacturer was made aware of the failures and advised the contact to take the vehicle to another dealer and to call NHTSA. The failure mileage was approximately 60,000.

- Clarkston, MI, USA

Transmission slow take off, jerks at random, and reverse takes a few seconds to move when I press the gas pedal which almost caused an accident. Happens all the time! dealer said there's nothing wrong with the car. What the heck...sounds more like a cover up.

- Downey, CA, USA

When accelerating in lower gears (1-3) it shifts hard and delayed. It can sometimes take 30 seconds after pushing on the accelerator to start moving and jolt forward.

- Elkton, SD, USA

After driving a very short distance, I stopped at a stop sign and the engine seemed to turn off while the car was in drive. The display indicated to shift the car into park, and then engage a gear. I shifted into park, and then into drive but the card did not start or move. I tried that sequence several times after turning on the hazard flashers to no avail. Finally I turned off and removed the key, waited a minuted, then inserted the key and restarted the engine. I shifted into drive and the car moved. Very scary. The exact same thing happened to my wife a day later, at exactly the same location, a stop sign 1/4 mile from our home. She freaked out, and then called me. I gave her the procedure I used and she was able to return home. In both cases this occurred on a 4 lane divided roadway. This is an extremely dangerous situation with the power train which the dealer/manufacturer must address before someone is killed.

- Carefree, AZ, USA