CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While towing my Jeep Cherokee behind my rv, I have encountered something known as the 'death wobble'. this can be very serious danger as the steering wheel of my rv was shaking so violently, it was uncontrollable. Thinking it was my rv, I spent $1200 to have my rv examined only to find out later that it was my towed vehicle, a 2015 Jeep Cherokee causing the massive vibration. This can be a very serious danger. Thinking it was my rv, I spent $1200 to have my rv examined only to find out later that it was my 2015 Jeep Cherokee causing the severe vibration. Do I have any recourse" what has been done to require Jeep to mitigate this known problem? what kind of requirement did Jeep have to notify me of this issue? my second problem as to do with the transmission. Again, this problem affects all Jeep Cherokee with the 9-speed transmission and is known to Jeep but they have failed to do anything about it. I have taken my vehicle in three different occasions and each time they have claimed it required a computer update. These updates never clear the problem. When slowing down to almost a stop, and pressing the accelerator, the vehicle has difficulty finding a gear then lurches forward. As you could imagine, this can lead to fatal accidents. What recourse do I have against Jeep"
Service brake system keeps coming on after multiple times taking it to the dealer and then fixing it. It won't let me drive the vehicle and has slammed the brakes on me while the car was moving. I've looked up and I am not the only one have this problem with the Jeep.
Vehicle was not shifting correctly from 1st to 2nd gear... there was a loud thud when putting vehicle in reverse....dealer is replacing the transmission. Vehicle has been down 3 weeks, no information. The passenger door lock button doesn't work. Center console is loose. The sunroof shade is wrinkling when it goes back, the sunroof makes a popping noise occasionally when it's opened. The ac stopped working all together, or will trickle out. The tires are very wobbly and noisy.
The vehicle has repeatedly come up with a "service shifter" message since I purchased it in Dec of 2015 new. The dealership replaced the shifter assembly, but the problem kept happening. They kept flashing the software and telling me it was fine. At the end of July 2018, I took my vehicle in for an oil change and to have the headlight researched because it had begun to flicker along with one of the two license plate lights. The dealership told me that the headlight and the lisence plate lights went out at the same time by coincidence. I tried to contact Jeep/Chrysler directly and explain there was a bigger problem but they wouldnt listen. Days later, I stopped for gas, shut off the car and filled the tank. When I got back in the car wouldnt start. I kept trying to turn it on but it wouldnt make a sound. Finally, after about 25 minutes the car turned on. Once on, error messages light up my dash: Service shifter, service parking break, service engine, service transmission, and others. I tried to shift into gear but it shifted hard and sounded like the transmission was going to drop. The car wouldnt move. Towed the car to dewey Dodge. They flashed it, told me it was fine, and made me come get it and wouldnt look further. 24 hours later, I was stranded again, car wouldnt start. Towed it again. They told me it was the battery, even though they had previously told me they did a 27pt inspection and it was fine a day prior... they had my car for 2 months. Once I got it back, I had it for only a few days and I was stuck again. After about 30 minutes the car turned on, and I was able to try to drive home. While on highway, service shifter appeared again. Dewey replaces the wiring harness and the shifter again. Chrysler refuses to acknowledge a widespread issue even though multiple online forums have a collection of people detailing the same problems!
The vehicle powertrain / 9 speed transmission shifts very aggressively and unexpectedly accelerates going forward. This results in a "peel out" and is very unsafe. When pulling out of intersection the vehicle does not want to go forward, almost as though it's in neutral, then shifts aggressive and lurches forward. This has happened multiple time! merging on to highways, turning on to busy roads, or simply pulling out from an intersection into traffic does not have proper response (or none at all) in acceleration. This could result in a deadly collision. As much as I love the vehicle, I do not feel safe driving this vehicle. This also happens when accelerating to pass. This has happened multiple times while driving. There are many complaints on this transmission being unsafe. When I took the newly purchased vehicle to the dealership for check up and oil change, I mentioned it to them but there was no fix. Something needs to be done to fix issue. Please tell me this serious problem with this year/make/model is being addressed! thank you in advance for your response and action.
- Saint Charles, MO, USA
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The car lurches forward when stopped and has started the car has physically started jumping forward while and seem to have a lot of trouble changing from one gear to the next. I had the car in when I first purchased it and they could find nothing wrong. It has done this off and on since I have owned the car.
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle failed to change gears properly. An independent mechanic inspected the vehicle and stated that there was a delay with the gears properly changing over. The VIN was not included in NHTSA campaign number: 16V529000 (power train). The vehicle was not repaired. The dealer was not notified. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 50,000.
When the oil is low, and you are on a slight incline or hill the vehicle will simply shut off while driving with absolutely no warning. No warning light, no warning message. Once the vehicle shuts off it doesn't restart, until its on a flat area. This has happened several times, the last time I was stopped on a hill waiting to make a left turn when I started to go the vehicle just shut off and I was stuck in the middle of the road across two lanes of traffic. This is very dangerous and could easily get people killed. The 3yr old engine is apparently burning oil, since there is no leak and regular oil changes are done.
Car lundges while going in reverse or forward at lower speeds (ie. Backing up or stuck in traffic). The acceleration from stop can be very very delayed so you never want to pull out into traffic without a very large opening or you are likely to get into an accident. It also can shift inappropriately at higher speeds and cause the car to lundge. It's also lundged pretty drastically at start up while in park.
When accelerating, transmission jerks, pulls, hesitates, sometimes doesn't know what gear it's supposed to be in. Does not do this while manually doing it, but would rather drive in automatic so that I do not have to manually do it. Sometimes feels like I'm being rear ended.
Transmission shifts hard and in all the wrong places. Accelerating from scratch, the trans will not always grab and accelerate. I've had 3 software updates applied, and in the last two weeks I've received I've had two incidents where I received the "service transmission", "service parking brake", and "4WD drive system unavailable" errors... once after coming to a stop and putting the car in park, and the second time while I was starting the car. The check engine light remained on overnight the first time before disappearing and is currently being displayed after the most recent incident. The car only has 44K miles on it. So very disappointing.
When I go to accelerate from a stopped position the vehicle hesitates and does not shift gears. It has made me not be able to pull out into ongoing traffic safely. While the vehicle is in motion it will shift gears at the wrong times and not when I need it too. It will sometimes cause me to slow down or speed up unexpectedly. I have almost gotten in several accidents because of this.
Transmission lags upon acceleration, hesitating for up to several seconds and then lurching forward as it engages into gear. This occurs most times and when moving ahead after a brief stop at a stop sign or light.
Constant transmission issues that apparently are a known problem. Car will not accelerate for several seconds. This has even happened in the middle of intersections.it has happened when the car is stopped entirely and when the car is at a low speed.
When in motion and slowing to a roll at low speed, transmission remains in higher gear(3) and doesn't shift down when throttle is re-applied. Is repeatable. Is extremely dangerous when rolling to a near stop on an incline because when you try to accelerate, it happens extremely slow because the vehicle is in to high of a gear. Car has to come to a complete stop to shift down from 3rd gear in these situations. Transmission is also very slow to shift in many scenarios, which could become dangerous if driver needs to accelerate to avoid a crash. Fca has come out with many transmission ECU updates and is aware of many complaints with this transmission, but has failed to resolve the problem with them. Purchased new and has been happening since around 2K miles, at least around the time I recognized it.
My fiancee purchased a 2015 Jeep Cherokee SUV 4X4 (certified pre-owned w/ additional, extended warranty) one (1) month ago almost to the day of this incident report. While she was driving the vehicle very early in the morning (approximately 5-5:30am), the car became non-functional and the instrument cluster flickered with warning lights appearing. The car was in motion when this occurred with no outside forces or factors to cause this to happen. The engine completely shut off and the car stalled immediately, while still moving. The electrical was on and display worked, however; the car would not go at all. The car behind her had to slam on their brakes and luckily no accident occurred. Had it been any later in the day or on a busy, major highway; I fear it would have been much worse. We have now brought it to a dealership for diagnosis and they cannot get to the car for at least two (2) weeks with no loaner cars available. We were advised to call Jeep directly and go over the situation and they offered no help at all but to *potentially* reimburse rental costs while the car would be repaired (much later after the rental needs to be paid). This is our second Jeep and I am absolutely dissatisfied with this as this could have cost my fiancee her life and the life of others. We now do not know the best path forward and are trying to figure out a solution to either repair or replace the vehicle. Maybe legal action is required. For being "certified pre-owned" the level of trust has definitely been reduced if not lost completely. I hope this gets resolved soon and that Jeep really understands the severity of the issue. If a recall is necessary to prevent injury or death, please fix this and make it right. People buy these cars to be your customers - don't do wrong by them and risk their lives to prevent spending towards the resolution of a common problem.
The contact owns a 2015 Jeep Cherokee. While driving at an unknown speed, the contact heard an abnormal noise and the gears felt as if they had slipped. The vehicle was taken to larry H. miller Chrysler Jeep Dodge Ram albuquerque (8528 lomas blvd ne, albuquerque, mn 87110, 505-404-0108) where it was diagnosed that the transmission was inoperable. The vehicle was repaired, but the symptoms recurred. The dealer diagnosed the vehicle again, but could not duplicate the failure. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 22,600. * manufacterer notified aug18- response was out at warranty we can't help you. Chrysler was notified - 1800-334-9200 said out of warranty time. Service writer howard B courtney told us the 9 speed has been discontinued no longer offered. (however a big selling point at purchase). We are afraid to go out of town in vehicle. No help from dealer or Chrysler. Est. Trans repairs $4,000-$5,500. I was in warranty when 1st reported. Out by 8 days at last visit. Updated 10/30/18
The contact owns a 2015 Jeep Cherokee. While driving 15 mph, the service shifter error warning indicator illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,853.
A D V E R T I S E M E N T S
- Reno, NV, USA