CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmission was stuck in neutral and required a tow to a dealership to have it repaired. Even though it is under warranty, Jeep denied the warranty claim, and couldn't tell me why it happened.
"service shifter"warning intermittently staying on. Resets sometimes by restarting car.. was serviced for this twice by dealer under warranty. Not sure what might happen if it completely fails while driving. Happens moving or stationary.
My Jeep shifter service light has come on at approx 46650 miles. I took it to my local mechanic (active military overseas) and he said I'm one of several Jeep he has seen this week who have come in with the same concern. Right now my car still operates normal with the exception. Of the service shifter message not going away but it's odd that so many vehicles in this area would have a similar problem at the same time.
Was parked at the store got in and started it. It hiccuped on starting. Shifted to reverse and a huge clunk happened. I revered and shifted to drive again a huge clunk. Once driving it had no power and service transmission and parking brake came on.
- Magalia, CA, USA
Search CarComplaints.com for these popular complaint phrases...
The 9-speed automatic transmission has been experiencing problems for almost a year. The transmission lurches, hesitates on acceleration, shifts into neutral, and makes clucking sounds when shifted into drive. My dealer (sheridan motors) tried to repair the problem with a software update in January, 2019 (see attached invoice), but the problem persists. Recently, while driving on I-25 North of denver, co, the transmission hesitated for several seconds on acceleration and dropped speed from 75 mph to 61 mph. This almost caused us to be rear-ended by following traffic. I no longer consider it safe to drive my 2015 Jeep Cherokee. I have read many stories of Jeep owners having the same continuous issues with these 9-speed automatic transmissions, and I think all vehicles with these transmissions need to be immediately recalled.
The 2015 Jeep Cherokee latitude 44..shut down in moving traffic.dash stated to put car in park to shift gear.vehicle was already in gear.vehicle started back up and I made it to a gas station where it shut down at the pump.vehicle had to be towed to the dealer. This is the third time since I purchased the vehicle it had to be towed for shutting down in motion. I bought the car brand new in may of 2015. Has 51K miles on it now. Also it shifts iraticly. The cruise control accelerates on it's own. Something must be did one or people will get hurt.
I was making a right hand turn off of clove rd. All of a sudden there was a thunk and I couldn't accelerate beyond 2mph, check transmission and check engine light came on. Put it in park and it kept rolling. A helper had the computer and it read power control module.
Entire drive terrain locked up and had to have it towed. Service transmission, service park brake, service shifter came on. Exactly same problem happened again locking up with same exact problem.... service brake, service transmission, service shifter!
The transmission in the vehicle has been an issue since I bought the vehicle new. It hesitates and eventually jerks forward when attempting to climb a hill, and the transmission doesn't gear down properly when going downhill. I've returned it to the dealer for software updates in the past but haven't seen a difference. Now I have an alert for "service shifter" appearing, with the shifter lights all illuminated. I've called the dealer multiple times, and finally was able to get a service appointment, but the appointment is a month away because they're so backed up. I asked the service rep whether this could be a hazard and was told the vehicle may not go into gear so the vehicle could leave me stranded. A month for a service appointment, really?? this is a serious hazard and now I'm trying to figure out what do to about an upcoming vacation planned, which happens before the service appointment. I'm also worried about the appointment itself, and what will happen to the car afterwards, since I've read online comments about worsening conditions after cars have been serviced. The "service shifter" message had been appearing periodically but now (starting 5/12/19) it's coming on during almost every drive.
The Jeep turned off while my wife was driving multiple times. The engine would shut off, she would have to turn the Jeep off and shift to park. She would then have to start the Jeep and put it into gear to drive. All these steps had to be done while in traffic. One time she was turning left at a busy intersection. We took it to the dealer to fix, the mechanic was able to replicate the issue. The said the oil needed to be changed (charged us over $100). They changed the oil and gave us the Jeep back. Two months later the Jeep did the same thing. This time in our driveway (not as scary). I took it back to the dealer the next day. They had the Jeep 1 week and could not replicate the issue again. They told me to come get the Jeep. I was not happy with this answer (my wife and two boys drive this Jeep). I emailed the CEO of Chrysler fca us llc my concerns. I was called back by regina knox. She had the dealer keep the auto for another week. They still did not find any issues. I was told to get the car and that they would not do anything for me. I told her I felt the Jeep was unsafe. I told her I didn't want to drive it. She said "I cannot buy it from you", she did offer me employee pricing if I wanted another new auto from Chrysler. The error message reads "shift to P then desired gear"
I get a " service shifter" pop upon the dash and the gear changers turns red. Contacted two dealerships and both stated that they did not know what that means. The service shifter does not pop up all the times. It is not consistent sometimes it pops up but not all the time.
When slowing down between 25-35mph, the transmission 'clunks' violently and the entire car shakes and it is very loud. I have had it to the dealer twice; first time they said it needed a software update which they supposedly did, but nothing changed. I had it in again and they said there was nothing wrong with the transmission, that it is 'normal', and to just drive it so the computer can 'learn my driving habits'. what"?" this is my fourth Jeep and I've never had problems like this. I bought it used and have only had it a month and feel I'm stuck with a lemon.
The contact owns a 2015 Jeep Cherokee. While driving approximately 17 mph, the vehicle stalled and the check engine warning indicator illuminated. Also, "service transmission" populated on the message center. The vehicle was pushed onto the side of the road. The contact stated that the failure occurred at least eight times and worsened over time. The vehicle was taken to fullerton Chrysler/Jeep (1050 us-22, somerville, NJ 08876) at least eight times, but they were not able to determine the cause of the failure. The manufacturer was notified of the failure. The vehicle was not repaired, but the vehicle was scheduled for diagnostic testing on May 4, 2019. The approximate failure mileage was 65,000. The VIN was unavailable.
The contact owns a 2015 Jeep Cherokee. Two years ago, the contact purchased the vehicle "as is" and with a short thirty day warranty. While attempting to accelerate, the contact heard a hard knock in the engine, which was possibly caused by the transmission. In addition, the vehicle shifted out of different gears. The vehicle was taken to the dayton andrews Dodge Chrysler Jeep Ram (3613, 2301 34th St N, St. Petersburg, fl 33713, (727) 321-0500) to be diagnosed. The manufacturer was contacted. The failure mileage and VIN were unknown.
While engaged, automatic transmission experiences delayed, or sudden shifting, causing a grinding noise or thud sound during shifting. Alternatively, there appears to be a harsh engagement of gears or reduced power when the vehicle shifts into gear.
Vehicle shifts jerky. Usually occurs around 30 mph sometimes on an incline, sometimes on flat ground. No warning lights have ever lit up and the trans temp is normal. It has been happening for about a month off and on. No consistency to the issue.
I have a Jeep Cherokee sport 2015, 14K miles; on 3 different occasions the transmission has disengage while driving on highway losing all acceleration and response. Check engine light 'on' and "service transmission" alert displayed. After turning the car off and restarting, check engine light stayed on but no "service transmission" alert. I was able to drive the car for 10 minutes before the same events happened again. All events occurred while highway driving and after a oil change (second). I had driven (under 40 mph) the car in town for 2 weeks after oil change with no issues. No previous issues before oil change. This is very dangerous issue; many complaints can be found on line of this very issue, suggesting a software or sensor issue. Will someone have to pay the ultimate price with their life before a total recall is issued? complaint filed with Washington state ag office and us congressional representatives
A D V E R T I S E M E N T S
- Waxahachie, TX, USA