CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on a highway, a 'service transmission' message and check engine light came up on the dashboard. After exiting the highway and making a turn, the vehicle was losing power and began to stall. The vehicle was towed to a local dealership where a software update was performed that seemed to fix the issue. A couple of hours later, while on the highway the 'service transmission' message and check engine light came on again; the vehicle began losing power again. I took the vehicle back to a dealership where I was told the transmission valve body and shifter needed to be replaced. Vehicle continues to lack power.
On 7/19/19 - once car placed into gear, it barely moved 5 mph. Loud noise during shift of gear. Service transmission light came on. Placed car in park and had towed to dealer. Dealer said.. the batter was low. However, the battery was last replaced 7/13/18 (1 year ago). I haven't picked the car up yet as I'm concerned this isn't the real issue.
Today while driving on the highway "service transmission" showed up on screen. We stopped, turned vehicle off. It cleared when we restarted but reappeared again. Then it would hardly accelerate. Only 37,000 miles.
My 2015 Jeep Cherokee latitude has a problem shifting from gear to gear. The problem starts between 30-45 miles per hour and when the vehicle tries to shift gears it hesitates and then slams into the next gear. At first it was only happening upon accelerating but now it has even started to cause a problem when the vehicle downshifts.
While driving at any speed a 'service shifter' message appears in the message center and all the indicator lights for drive park reverse neutral light up. I have taken this problem to the dealer for repair and it was covered under my warranty but shortly after the repair the problem resurfaced again, you can turn off the car and when you re-started the error message goes away. But then it reappears at random with no rhyme or reason.
- Sturtevant, WI, USA
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My transmission shifts hard, doesn't shift and the engine roars and sometimes shifts up and down, trying to find the right gear. When I take it to a dealership for repair they tell me they did a software update but never fix the problem. This transmission should be recalled!
I was just driving on the freeway when all of the sudden, my check engine light turns on, and a message pops up on my dash that says, "service transmition." Then I couldn't accelerate at all, even if I pushed down all the way on the gas. My car is literally at 60,600 miles right now, so of course that Jeep warranty for power train would stop right at the 60,000 mile mark. This is also the 4th issue I have had with this Jeep in 2 years. Mostly been electrical problems. Also noticed that the person that reported an issue right before me is having the same problems, and we are both located in Colorado. Something seems really sketchy on Jeep end and I shouldn't keep having to pay for Jeep issues. Jeep needs to be accountable for this issue as it will lead to a lawsuit.
While driving the vehicle, the engine will default to limp mode due to the transmission. This usually happens when the transmission temperature reaches 181 degrees. While driving, I observed the transmission temperature each time the check engine light illuminated with the words "service transmission", the engine reduces speed and will not accelerate. This forces me to pull over and let the transmission cool down. Once cooled down, the Jeep will operate normally until the transmission temperature reaches 181 degrees again. The cycle repeats when the vehicle is driven for longer periods of time. (1 to 2 hours) it happens when driving on the highway more often than in town.
In drive, when I stop as it is stopped with brake depressed as it idles it shifts (I'm assuming down shifting) very hard. When it does that the message "service transmission" is shown on the control display and then turns the service engine light on. It stays on for an undetermined amount of time even when I shut the Jeep off and turn it back on. But randomly then after I turn the Jeep off, when I turn it back on the service engine light is off. That then since the service engine light does go off, can not get a diagnostic down. It has happened several times in the near past and then it did again today, July 12, 2019.
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle overheated and stalled in heavy traffic. Bettenhausen Chrysler Dodge Jeep Ram (8355 w 159th St, tinley park, il 60477, (708) 532-2665) stated that a loaner vehicle was not an option. South oak Jeep Dodge Chrysler Ram (4550 Lincoln hwy, matteson, il 60443, (708) 747-7950) indicated that the repair was covered by a power train warranty to service the engine. The manufacturer later stated that the failure was due to user error. The dealer indicated that the engine assembly needed to be replaced. The manufacturer was notified and did not state if the power train warranty would cover the repair. The vehicle was not repaired. The approximate failure mileage was 94,000.
When I start the vehicle it revs high and when I take off it jumps/hesitates. As I am driving, the warning bell will "ding" a warning and the engine just cuts off. Message on dash tells me I am unable to shift and must put car in park to shift. I am unable to accelerate or turn my steering wheel and at a complete stop. Also as I make a turn at a stop light, the warning "ding" will happen and no message is displayed on dash. These problems have occurred while the car is "in motion"! not stopped!
My 2015 Jeep Cherokee trailhawk when starting the vehicle or driving the red lights on the shifter will all turn on and the instrument cluster with display a service shifter screen. Sometimes when the vehicle is parked I can shut off the car and turn the car back on and reset other times will it reset.
When slowing to almost a stop but not fully stopping, vehicle does not select a gear immediately when the accelerator is pressed. The vehicle will not engage a gear for several seconds whic results in being unable to accelerate all. When the vehicle does engage a gear, there is a sudden jolt if the accelerator is still pressed. It is a safety concern because when the gear is not engaged you cannot accelerate the car at all until it finally engages.
The contact owns a 2015 Jeep Cherokee. When the contact parked the vehicle, it failed to restart. When the contact made another attempt, the vehicle restarted. The failure occurred several times. The contact also stated that when the vehicle was in any gear, it jerked and made a loud noise. Also, the transmission indicator blinked on and off. On another occasion, when the vehicle was started, the rpms increased very high without the accelerator pedal being pressed. Jim browne Chrysler Jeep Dodge Ram of dade city (12020 us-301, dade city, fl 33525, (352) 353-0704) advised that the vehicle be brought in for diagnostic testing. The manufacturer agreed with the dealer. The vehicle was not diagnosed or repaired. The failure mileage was 50,000.
When temperatures reach below freezing or above 80 degrees, my car will send an error message when I place the car in reverse. The error message reads, 'service shifter'. when the car is then placed in park and turned off and back on, the error message will leave the screen. Also, three months ago, my car would stall while driving. After looking into the issue I found that the oil had been completely drained after an oil change was issued in the previous month. There were no signs of leaks. After filling the car back up with oil the issue did not occur again. This may be related to the first issue.
Service shifter light continues to come on for the transmission. Can only be reset by turning the vehicle off and then back on. When this happens, four wheel drive does not work, the vehicle shifts improperly and lunges at lower speeds and the gauge cluster on the dash will only show 'service shifter' tendering it useless. The light comes on while driving or stopped and at various driving conditions. This has been a problem for months and is not covered under the extended power train warranty.
Once the vehicle is on the road, when calling for additional power, the transmission does not respond. Transmission stays in current gear and will not allow vehicle to accelerate. Service transmission light and engine light both come on each time this happens. It seems every time this condition occurs, it's approximately 20 minutes into the drive whether it be on the highway or city driving.
The contact owns a 2015 Jeep Cherokee. While the vehicle was at a stop sign with the brake pedal depressed, it accelerated without warning. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired and the failure recurred. The vehicle was taken to austin Chrysler Jeep Dodge Ram (2905 w oakland ave, austin, mn 55912, (507) 433-8877) for a second diagnosis, but no failure was found. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and provided case number: 58760311. The failure mileage was 62,457.
A D V E R T I S E M E N T S
- Wesley Chapel, FL, USA