CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2015 Jeep Cherokee latitude 4 wheel drive. It is under warranty for transmission, etc. Using oil, ( evaporates?) and is a known issue with this make model and year. Called Jeep and was advised to get it into service immediately due to known issues, but they would not allow me to make a complaint. Jeep has been trying to stall out while driving, at stops, hard shifts, brake comes on automatically, completely stopped in the middle of the road while driving, and oil has somehow disappeared from it, but no leaks.
Service shifter warnings on & computer shutdown while driving, been happening off & on since I bought in January 2015 now wont stop and cant get service until October 10th.
The transmission in our vehicle acts like it unexpectedly goes into neutral. When the vehicle slows down at a red light or due to stopped traffic, but does not come to a complete stop, then we attempt to accelerate again it acts like neutral for approx. 3 seconds then suddenly slams abruptly into gear. If the vehicle comes to a complete stop it seems ok. The vehicle transmission seems to reset to 1st gear appropriately. I am concerned because it is a safety issue plus the slamming into gear cannot be good for the transmission. This problem happens repeatedly and consistently during the above described condition. I have contacted fca and so far I am not satisfied with their response. A vehicle should not have to have a cel on or a completely damaged transmission for them to act appropriately to repair an obvious problem.
While driving on the expressway, I received an error message saying service shifter and all the lights on the gear shift turned red. I pulled over, parked the car, and turned the car off. After a few minutes, I restarted the vehicle and the message and the lights had cleared and were off. However, after doing some research, I discovered that this is a common issue with this particular vehicle. Affecting Jeep years 2015 and beyond. Many other owners stated that we should all report this issue to see what can be done, since many stated that even after getting it fixed, it remains to be a problem. I've only had this car for about 4 mths and it had less than 50K, on it when I got it. I definitely don't want to have major car issues this early on.
"service shifter" message came on screen and all gears (prdn) light up red. Vehicle slowed down to a complete stop in middle of two way traffic. Then, another message appeared "to shift vehicle must be stopped" and engine cut off after can no longer accelerate. Have to turn off engine and turn it back on by removing key completely from ignition and starting it again. Very scary. This has happened multiple times. First time, it was inside of a parking lot driving in circles looking for a parking spot. Second time while turning left at a two way intersection...car stopped midway into oncoming traffic, third time was also turning left (coincidental) after crossing over into oncoming traffic and safely reached the street I was turning into, but vehicle slowed down completely in transit to said street and could not accelerate anymore...was going at a base speed of maybe 3-5 mph. Took it to dealership first time and they said it was a system update issue. It was not because issue occured again. Car is in shop again now and they said have to replace prndl switch. Not sure what that is. I saw a recall done for a very similar issue on the 2014-2015 Jeep Cherokee, recall code is Chrysler S55. But dealer said my car is not a part of that recall. Please research issue. I have come across 30+ forums online where 2015 Jeep Cherokee are experiencing this same "service shifter" issue. There has to be a recall done. I have a video of issue. Please reach out to me for more info.
- Carrollton, TX, USA
Search CarComplaints.com for these popular complaint phrases...
Service shifter light would appear, this would cause all the lights on my gear shift to light up red as if my Jeep did not know what gear it should be in. This mainly happened when going around a curve. I would have to pull over and cut the vehicle off to make this reset. After reviewing hundreds of complaints about this same issue online, I immediately had this addressed at the Jeep dealership. They were able to fix the problem for me which was not a cost friendly repair. The wiring-shifter jumper and bezel kit-shifter had to be replaced. Considering this is an issues with thousands of vehicles it would be great to see a recall so that people feel safe while driving.
'service shifter' repeatedly appears on dashboard, with all the lights on the shifter illuminated. Have had it 'fixed' numerous times. Goes away temporarily if the car is shut off, but always seems to come back while driving. Has appeared twice in the last month, and at least three other times in the two years I have had the vehicle.
Hello, im second owner who got this SUV 2 months ago, 50000 miles and yesterday while I driving start feel the transmission dont doing right, also when I stop on the corners the car made one more move like someone hit me from behind. Finally something on the lcd dash told me something like "check and restart the transmission and some light went off, and in the gear start blinking on D. I was on 101 goleta, caliornia.
As I am driving my car stahl's and everything shuts off. This typically happens as I am making a turn. This typically happens as I get closer to the date of my next oil change. The car shuts off completely and I must coast to a stop. After waiting about a minute I can restart the engine. This is a very dangerous situation as I am typically turning to cross traffic.
Service shifter warning comes on at least three times a week. All transmission modules light up in red while vehicle is moving R, N, D, etc. Many times if you stop and turn vehicle off, take the key out & restart, it will go off just to come back on a few minutes later. This has happened while driving on the highway at 70mph. Primarily comes on while vehicle is in motion. If it ever decides to put itself in park or neutral while on the highway this will cause a major accident. Dealership has done two resets and system/computer updates.
Transmission problems-rough shifts, sticks in gear, warning lights "service transmission" 4WD not available, service parking brake all come on. Dealer has updated software and it still is not fixed
I was parked and tried to start my car, it would not crank up. Turned it off and it hesitated to start again. Then I tried to shift it into reverse, it was blinking and it jerked like when someone hits you from behind really hard. As I tried to reverse the steering locked and it hardly wanted to brake. The service brake light and engine light came on. It has happened twice now and each time it gets worse. It's not a safe vehicle to drive.
Car has been stutter starting. Once it finally starts I get an error code that says service park breaks service transmission. Then when putting Jeep into gear the transmission will shift hard and you can feel the car jerk and hear a clunking sound. Once you stop and turn the car off and back on a couple of times the error messages will go away and Jeep will drive normally. Two days ago Jeep had been driving normal. I stopped to get gas. After filling my tank I returned to the car to start it and the car would not start after inserting and turning the key I would not get a click or nothing. I also had no lights, not on the dash or out side of the car. After trying to jump start the car unsuccessfully I ended up having the car towed home. Once home the battery was removed and taken to be tested. I was told the battery was bad so I replaced the battery and Jeep started up fine however after starting I received the error message service park break and Jeep again would shift really hard. Error message went away Jeep started ro drive fine. Drove to the doctor and when I pulled into parking space Jeep got stuck in neutral. Finally got the Jeep to go into gear and went to drive back home and Jeep would not shift right and again jumped into neutral where it got stuck. Finally got home and parked Jeep waiting to get it into the dealer now. Jeep has 95000 miles on it.
The contact owns a 2015 Jeep Cherokee. While driving, the vehicle had difficulty shifting into the next gear and the rpms suddenly increased. The contact stated that the vehicle tended to overheat and the coolant burned off although there were no visible leaks. In addition, the transmission warning indicator illuminated and the overheating indicator notified the driver to turn off the vehicle. The vehicle was taken to bob moore Chrysler Ram Dodge Jeep (4627 S memorial dr, tulsa, ok 74145, 918-663-6343), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 87,000.
Power train/engine recall. I brought my vehicle to the dealership to let them know my vehicle accelerated when I applied my brakes and it does this all the time. They said it was some module that needed to be adjusted or updated and the problem was not fixed. The problem is not fixed and it just the other night while driving down the road I applied my brakes because a car pulled out in front of me and the Jeep lunged forward then slowed down. This is an ongoing issue amongst others with Jeep Cherokee because I have asked my neighbor and others ive met with Jeep Cherokee's and they have all mentioned this happens to them as well. It is in the Jeep forums, why is this issue not fixed, to be honest I don't feel safe driving my vehicle. I'm in the military and have to drive over 60 miles per day to and from work and this is unacceptable. It happens pretty much every time I drive the vehicle.
"shifter need service" warning message. This problem has been widely noted on google as a problem with this vehicle. Warning light comes on, all position lights on shifter comes on. Sometimes vehicle will stall. Usually when vehicle is turned off and restarted, there is no more problem. It will recur at irregular intervals. My dealer doesn't seem to know what the problem is, but some apparently replace shifters and/or its wiring and wiring harnesses, and problem still persists. It has led to my vehicle just turning off or shutting down at dangerous times such in heavy traffic with difficult restart. This usually occurs when driving the vehicle, sometimes while or after making a turn. Van be on residential streets ot worse the highway with no warning other than the message.
The vehicle lunges forward when coming to a stop on a downhill situation. It becomes difficult not to hit stopped vehicles at the bottom of a hill at red lights. The cruise control does not always disengage when I hit the brakes, I have had to take evasive action several times. Contacted dealer, mad appointment for a scan.
The contact owns a 2015 Jeep Cherokee. While driving 45 mph, the vehicle lost power, decelerated, and the contact lost control of the vehicle. The vehicle decelerated and accelerated multiple times. After a while, the transmission remained stuck in drive and the check engine and traction control warning indicators illuminated. Also, "service transmission", "service ABS", and "service shifter" were displayed. The contact drove the vehicle to gulf coast Chrysler Jeep (3781 S mckenzie St, foley, al 36535, (251) 943-5075) where a diagnostic appointment was scheduled. The vehicle was in the process of being diagnosed and repaired. The manufacturer was not made aware of the failure. The failure mileage was 24,000. The VIN was unknown.
My car has been "jumpy". as I am idling at a stoplight or street sign, the car will lunge forward to where it almost feels like I am being hit from behind. The check engine light has not been on so I did not think much of it. I was driving yesterday, all of a sudden 'service transmission' flashed on my screen as I was merging onto a highway. I was going about 50 mph and it would not accelerate as I was pressing the gas pedal. I immediately exited. As I was exiting, I was slowing down and there was a car in front of me but my car still lunged forward. I pulled over. I put the car in park and turned the car off. Waited a few minutes and turned the car on, as I shifted into drive, the car jumped forward as I was still holding the breaks.seriously lucky to not have hit the car in front of me.. I knew something was wrong, I drove home and parked it and immediately took it to be serviced this morning at a dealership. They called and said that their diagnostic computer was unable to communicate with the transmission to detect the problem but the tech asserted that it is a transmission issue and that they will be having to run more diagnostic and likely replace the transmission.
I had an issue with the service shifter light coming on at around 15,000 miles and it was replaced under warranty. Fast forward now I am at 33,000 miles and the problem showed up again. Service shifter light comes on and and the gear light light up red. You either have to drive like that of turn off the vehicle and restart. It pops up randomly with no rhyme or reason. I contacted the dealer and they said they don't have any recalls on the shifter(yes the shifter has to be replaced) and that I will have to pay for the replacement because the last one was only good for a year. I feel after reading how many vehicles this has happened to there might be a flaw in the shifter.
A D V E R T I S E M E N T S
- Pekin, IN, USA