CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 15 mph, the transmission warning light and malfunction indicator lights were both illuminated. The contact pulled over and restarted the vehicle. The vehicle was taken to don K Chrysler Dodge Jeep Ram (6219 hwy 93 S, whitefish, mt 59937, (406) 862-2571) however, the mechanic was unable to identify the cause failure. The failure recurred and the vehicle was towed back to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
When driving my vehicle jerks me extremely hard and engine makes loud thump noise. I've almost hit multiple vehicles in front of me from it julting me forward. I'm pregnant and it's extremely concerning.
When starting in motion the car hesitated then jerks into motion. It will jerk between shifting gears in the automatic transmission. Sometimes it jerks so hard like you were rear ended. We have reported several times to the Jeep dealership and they keep telling us nothing is wrong with it. It will hesitate and jerk in reverse and forward. At times it feels unsafe to drive. This has been occurring ever since we purchased this vehicle.
At around 40,000 miles, touch screen/radio would randomly shut off and on, and service shifter comes on intermittently. Sometimes stays on constantly, sometimes comes on and off. Very frustrating as numerous people have reported these issues all over the internet, but Jeep has done absolutely nothing about it. Some reports even mention injuries involved in the issue. No vehicle should have these issues this commonly at a very acceptable low mileage.
- Chickamauga, GA, USA
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Service shifter and service 4WD lights come up on dash and the shifter prnd lights come on at shifter on start up and while driving and have to cut switch on and off in order to drive it at times
The contact owns a 2015 Jeep Cherokee. The contact stated that while operating the vehicle, the service shifter message was displayed on the instrument panel with several shift option warning lights illuminated. After restarting the vehicle, the failure was occasionally self corrected. The cause of the failure was not determined. The manufacturer and local dealer were notified however, no assistance was offered. The failure mileage was 28,000. Invalid VIN.
Transmission shifting is erratic. From a stop the vehicle may pause before the transmission engages. At highway speed shifting is also erratic. The transmission does not downshift properly, thus revving the engine and acceleration is difficult. Manufacturer tries to solve the issue with software updates.
I am getting repetitive "service shifter" notices on my dash. This can be a safety issue in more ways than just the issue with the vehicle. #1 - I cannot see how fast I'm going when that is being displayed on my instrument panel. #2, when I comes on, I have to turn the car off to get it to go off, sometimes in 75 + mph traffic. This is a danger and safety hazard. #3 - I have spoken to and taken to dealerships, which tell me they cannot do anything unless it is on, which I find ludicrious and hard to believe. I have been looking online and this is a common problem with Jeep vehicles. Why hasn't there been a recall on this? clearly, something is very wrong for there to be this many complaints. The issue happens with the vehicle is in motion, or stationary. There is no rhyme or reason to when it happens. I have not been able to drive to the dealership when it comes on, because I am either on the road where there are no dealerships, or early in the morning going to work when the dealership is not open, or otherwise not availble. This needs a recall on it immediately! I have read it can be faulty wiring, which has the possibility of causing a fire. I paid for an extended warranty through mopar and I need to get this fixed. My 2015 Jeep Cherokee sport has approx. 59,000 miles on it, but this has been happening over a period of time. The last time was 9/6 (Sunday) but it's been happening almost every week here recently. Turning the car off clears it, but that doesn't mean it's not dangerous or it's not causing damage to my vehicle.
I hereby inform you that my Jeep Cherokee has a care plus protection, this vehicle (given on trade-in by the original owner) was purchased from a Lexus dealer in ponce, pr. They cannot give me the information from the original owner [xxx], for privacy reasons, it has been unsuccessful to locate the original owner to be able to make the transfer, I need it to be done, since the Jeep still has its guarantee and therefore the owner original paid for this plan (info above), I have also been guided by lawyers regarding a "class settlement" based on the defective transmission of the manufacturer from the years 2014 to 2017, really this gonna be my last last option, finally I found the original owner and he sent me the transfer form already signed and I sent thru mail, if the care plus guarantee was paid, why they do not transfer it to me having the transfer form. My vehicle is currently at the dealer for transmission issues, and I have no car at this time. The transfer form was sent to troy Michigan and was received on August 5-2020. I called today, and they said that this plan that cover until November 2021 was cancelled without any notice from the owner or me, they claim that I have to do the transfer 60 days after purchased from the dealer. I'm the purchaser, how can I know this vehicle has the protection plan already paid, even the dealer Lexus didn't know that, because this was a trade-in. Now this 2015 transmissions is going to cost me about $5,000 dollars, with only 37,000 miles odometers. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Transmission does not downshift smoothly during moving turns at intersections. When approaching a turn and gas is off/brake is on, and still rolling at low speed (~5 mph) and then clear to proceed, brake is off/gas is back on, first shift is very violent, feels like I'm getting re-ended. Also at high speeds when in hill climb and situation where gas off to coast for a bit is required, violent upshift occurs. Feels like I'm being re-ended in both of these scenarios. I fear the transmission will fail on me during one of these slow speed situations in an intersection causing an accident or on the highway leaving me stranded. I have taken it too Jeep dealer here in scottsdale and they say nothing is wrong and that this zf 9 speed transmission is acting normally. I don't agree with that compared to many other cars I have driven over my lifetime. This transmission is not normal. This happens everyday. The only way to make it not do this is to stop for 1 second to allow the transmission to settle and then proceed which is not normal driving. I've owned vehicle for 1 year and behavior happens daily.
My 2015 Jeep Cherokee will go into neutral whilst driving and then traction control light comes on, check engine light, service shifter, then will not drive says to shift to park then put into gear. I do the following and still won't try. Have tried shutting it off turning it back on and nothing works.
The contact owns a 2015 Jeep Cherokee. The contact stated that the power transfer unit (ptu) service light was illuminated. The contact took the vehicle to oxendale Chrysler Dodge Jeep Ram (920 AZ-89A, cottonwood, AZ 86326, (928) 634-3656) and the contact was informed that the vehicle was included in NHTSA campaign number: 20V343000 (power train) which was a software update. The contact stated the service light remained illuminated and was taken back to the same dealer to be diagnosed. The contact was informed that the ptu needed to be replaced. The contact was informed that the replacement of the ptu was not included in the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The manufacturer opened cases on the failures. The failure mileage was 95,442. The consumer stated that the claims were declined by Jeep.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the power transfer unit warning light illuminated. The contact also stated that the failure occurred when the vehicle was shifted into drive. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the power transfer needed to be replaced. No dealer was contacted. The vehicle was not repaired. The contact referenced NHTSA campaign number: 20V343000 (power train) as a possible solution however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 46,700.
Upon slowing down around 20 mph the vehicle starts to accelerate requiring a harder press on the brake. If I let off the gas around 40 mph the vehicle maintains speed before it starts to accelerate. Eventually the vehicle will jolt and the service transmission light comes on putting it in a limp mode with little forward momentum when pressing the gas. The dealer said its the ABS control module but the factory wouldn't replace it because the dealer couldn't prove it was bad. At that point the 2015 kl trailhawk had around 33000 34000 miles on it and still under warranty.
Car shifts itself into neutral intermittently while driving in traffic on multiple occasions driving at various speeds, unable to drive over 20mph after finally getting it in gear
While driving 30-55mph on multiple occasions the car lost all powersteering and the engine shut off for no apparent reason! terrifying experience, wouldn't restart for about 15 minutes on the side of the highway with no check engine light set before or after no other driveability problems present during this time
Auto shut down while in left turn lane, waiting for light to turn green. Auto seems to stall out after idling (ie: After leaving drive thru, traffic light). Will not restart, all dash indicators come on. Air, radio, windows still functioning. Had help pushing car out of traffic. 55 minutes later in 117 degrees auto started. Next morning auto would not start, all dash indicators come on again. Had use the key fob trick to start. This has happened in 2019 as well first time, May 1, 2019, towed to dealership, left there for 2 days, nothing found.
A D V E R T I S E M E N T S
- Bigfork, MT, USA