CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
37,497 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The technician stated that the gas tank "went bad". unable to fuel vehicle. Said this has happened to several Jeep Cherokee models. Recurring problem. Large cost to replace. Safety hazard when filling and possible major safety hazard when driving. Pressure issues inside tank.
9-speed auto transmission which mine has rough, delayed or sudden shifting or failure to shift conditions with grinding or other loud noise during shifting ' harsh engagement of gears; sudden or harsh acceleration/deceleration; sudden loss of power; premature transmission wear or failure.
When refueling the vehicle would shut off prematurely as if it was full after on 1-2 tenths of a gallon. To fill up the tank took about 10 minutes because of this malfunctioning. Soon after this the transmission started to default and shift to neutral which is a bad thing when crossing multiple lanes of oncoming traffic. What I thought was safe I soon learned was a serious risk to others as well as myself. This started happening more frequently and a solution was never found. The vehicle would work fine for a few weeks and then the vicious cycle of the ongoing issue of defaulting to neutral while in traffic would occur. Just the other day the diagnosis "post warranty" identified that the vapor canister and fuel pump was the issue. Earlier I was told that replacing the battery solved the transmission problem, which wasn't to be. Replacing the vapor canister, and fuel pump cost $1292.45 and I've only driven my vehicle from the dealership to the garage.
When accelerating from a stoplight the service transmission light came on the car seemed to lose the ability to accelerate properly. It reset itself once we came to a complete stop. Then within the next few miles, it did it again, the same scenario. Then it did it an again the third time and it would not accelerate so we had to pull off to the side of the road and put it in park. It was dangerous because we were in a very busy intersection the third time. It has done it several other occasions and the only way we can get keep it from doing that again is to drive in manual mode.
Vehicle stalls and dies after gas tank is filled. Have narrowly avoided collisions and wrecks when this occurs. Very dangerous situation. Vehicle electronics cause you to have to shift into park and re-start. Very dangerous situation.
- Huntsville, AL, USA
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My vehicle doesn't start when I press the start button. I have to take my foot off the brakes and try starting it again. It seems to be a fuel intake issue.
After owning the car for approximately 1 year, I suddenly smelled gasoline while driving and noticed the car was hard to start. Turns out the fuel pump unit has a crack in the top which is causing the problem. I am presently awaiting the $650 part and the car will be repaired next week ($190 labor). The thing is, I was initially told by my reputable car repair shop owner that he has seen this problem several times over and is pretty sure there is a recall against it, thus no initial charge. For whatever the reason, I have not been able to find another reported incident of this specific nature. Nonetheless, this is a potential safety issue and is why I am reporting it (in addition to having to spend $840 to repair the problem).
I can't fill up gas, if I did, the car would stall. The engine stops running while driving, it's very dangerous. I took my card to the dealership, they only tell me not to fill up the gas. Otherwise I have to pay $1500 dollars to get the car fixed. And I only had the car for 2 years, only drove 20,000 miles since purchased
I could only put very small amounts of gas in tank at one time or it would overflow even though it had less than a quarter of a tank. I tried different stations and it didn't make a difference. It would take about 10 minutes to fill the tank. The dealership had to replace the gas tank
Car engine stalled in turning after a few minutes of driving. Had trouble restarting car. After a few attempts car powered back on and brought to local mechanic which diagnostic code came up for a leak in a hose that fuels the engine. Brought car to dealship and explained that oil level was low and needed to be changed. This was 2000 mile away from the recommended 5000 mile oil change. Car oil changed and diagnostic code cleared and the same issue happened again 2000 miles away from the 5000 mile reccomend oil change. Issue is repetitive for about 5 times in 3 years.
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was unable to be refueled beyond three gallons. The dealer (lia Chrysler Jeep Dodge Ram in schenectady, New York) was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 19,389.
After filling up vehicle with gas (2 separate occurrences), the vehicle will cut-off while driving for 1-2 blocks. A prompt on the dashboard would state "place gear into park" and a restart of vehicle would be necessary. First occurrence happen in 2/19/2018 and 3/28/2018. When first occurrence happened, the vehicle was dropped off at dealership and was instructed by service department the vehicle needed to be "flashed or reprogrammed" to resolve issue. Since then, the second occurrence happened recently 3/28/2018 and it needed to be towed to dealership for another inspection/diagnostic. It was then mentioned by service department, the reason for cut-off issue. The vehicle was low on oil (1 quart less). Major concern with vehicle not being trusted worthy while driving and possible accident may happen because of issue. Also being told 2 different reasons why issue happened.
The contact owns a 2014 Jeep Cherokee. The contact stated that fuel failed to enter the fuel tank, which spewed out several times. The vehicle was taken to a dealer (sheboygan Chrysler center Inc, 2701 Washington ave, sheboygan, wi 53081, (920) 459-6020) where it was diagnosed that the valve in the fuel tank was sticking. The dealer replaced the fuel tank. The manufacturer had not issued any recalls, but issued three tsbs on the fuel system. The manufacturer provided no solution other than having the vehicle diagnosed and repaired by a dealer. The failure mileage was not available.
When attempting to fill the tank, less than 0.25 gallons will go into the tank before the pump cuts off. At first we thought the problem may have to do with the pumps at the station. So we took it to other stations to have the problem continue. There has been no change to the situation since it began. When we took the car in for service and were told a valve in the tank had failed and the entire tank would have to be replaced. Others who have reported this problem on line have said that replacing the tank is not a guarantee of eliminating the problem. After replacing the tank, the problem reoccurred.
This started about a year ago when my vehicle 2015 Jeep Cherokee had apx 60000 miles, when I fill my gas tank I need to trickle the fuel in. If try to fill it too fast it will shut off the pump, making it apx 10-15 minutes to pump 10 or more gallons, when it is finely is full, it will over flow and "burp" out the fuel all over the side of the vehicle and the person filling the tank. I went to the dealer and they said I needed to replace the fuel tank and it was not under warranty. The fuel tank was on back order and would be 2 to 4 weeks. In the mean time the problem went away before the back ordered tank came in. Note the dealer never did call when the part came in if it did. I did not have the tank replace this lasted apx 6 months until the problem started again. This sounds like a manufacturers defect, that is dangerous (spilled fuel), environmentally bad and wasteful. I have spoken to other Jeep owners with the same problem and have hear about the same problem from several employees at the gas stations I have used. I would understand if there was a wearable part involved, but what can wear out on a fuel tank in 60000 miles and 2.5 years. I believe this should be a Jeep recall and should be covered by Jeep.
My 2014 Jeep Cherokee when I put gas in it.I put the gas cap then got in it put my foot on the brake and push the start button it start ed then I put it in drive and we couldn't go any where. It jerk some then just shut down. When we finely got going it quit again and again finely when it started I ran all stop sign until I could get to some to help.then they said if it didn't show a code they couldn't do anything about it.
3.6L pentastar engine cracked oil filter housing. Oil filter housing cracked and began to leak large amounts of oil. Crack occurred during cold weather and was 9 months after oil change (not related to over tourqing of filter housing). 100S of complaints logged online for the same issue on this engine. Needs to be recalled. They refuse to cover via 100K powertrain warranty.
The 2014 Jeep Cherokee completely stalls while driving with a message that states "must be in P to shift gears". the vehicle also stalls while driving after filling the gas tank, with the same message. The dealer cannot identify the problem. I've seen several other complaints from owners for the exact same thing that don't seem to be getting addressed. Failure to address this issue is a risk to those owning the vehicles as well as others on the roads and poses a major liability to the company if nothing is done to resolve the issue. I'm listing the most recent date, however this is not the first time it's happened.
My car stopped allowing me to put gas in it. One day it was fine, the next time I tried to put gas in it, the pump kept shutting off, similarly to when it's full and/or the pump is low. After trying different stations, cards, etc. I identified it was the car. I watched the gas go into the tank, fill quickly then slowly disperse down into the tank. I took the car to the dealership and Jeep stated they believed that the roll over valve had malfunctioned causing it to stick and that the gas tank needed replacement. I specifically asked the cause of this type of issue and the service manager stated it "sometimes just happens" and confirmed multiple times it was "no form of missed maintenance" that it "just happens". upon further inspection and mechanical review, the tank doesn't contain the valve itself, the fuel pump contains the valve which somehow just got "stuck" in turn making the vehicle think it had rolled over, shutting off flow to prevent fires. I had the pump replaced and the car is functioning fine.
After filling my tank with gas I turned onto a nearby roadway and felt my car sputtering and jerking. As I came to a slow stop at a stop light my car abruptly slammed to a stop and made a loud bang/slamming noise and prompted me to shift to park and restart the car. I followed these commands and the car would not move. As soon as I would shift out of park the loud slamming would occur again and I began to smell fumes so I stopped trying to follow the prompts. I put my car in neutral and pushed my car out of the moving traffic lanes and got it towed. The dealership claimed nothing is wrong with my vehicle and gave it back. I have experienced the same issue 3 times since. They replaced an evaporation pressure switch the second time I took my car in and this still has not fixed the issue. The last time the issue occurred I was slowing down on a highway in dense traffic and as traffic started moving again my gas pedal stopped working. I could not accelerate when I pressed the gas I only heard loud revving noises as my car coasted.. when I went to press the brakes and pull off the road I immediately heard the loud slamming noise and my car broke down again in a very unsafe location on the highway. I waited one hour and my car was able to restart and I slowly got it off the highway with my E-lights on. I will be taking it to the shop after the new year.. again. Worst of all after looking into this issue online I see it is common among Jeep vehicles. Not just the Cherokee. Happens after I gas up. It is extremely unsafe as I have almost been rear ended at high speeds by other cars on the roadway. Has been listed in forums as somesort of rollover fuel valve. Please investigate before more serious injuries or even death occurs assuming that hasn't already happened. Also please note that since the work they did on 2nd visit to dealer I have had check gas cap and engine lights
A D V E R T I S E M E N T S
- Alexandria, VA, USA