CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
36,673 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Jeep bucks and then stalls out every time I fill it up with gas. Whether I am driving 10 mph or 75 mph. I almost died today because my car bucked and then instantly turned off on the highway on the way to work. It was absolutely terrifying. I then find out that this I actually a common issue amongst Jeep and has yet to be recalled. I am livid and terrified of driving my car now. I need this handled and paid for immediately. How can a car company willingly have people in unsafe situations like this and not fix it ! I am so angry and so shaken up.
At around 50,000 miles, the check valve on the fuel tank filler tube malfunctioned. This malfunction caused fuel fill nozzles at the gas station to automatically stop and it was very difficult to fill the tank. The Jeep dealership diagnosed this issue as a check valve and the only solution to the issue was replacing the entire fuel tank. I had to pay out of pocket expenses to replace the entire fuel tank.
The vehicle's gas tank has stopped working properly. When I try to fill it up, it almost immediately stops the pump and usually shoot gas back out all over me hand and clothes. I am able to get very small amounts of gas in the tank, but not without getting gas spilled everywhere. This appears to be a major safety/fire hazard. My local Jeep dealer first said they could not diagnose the problem and later said that I needed a new fuel tank and that it would cost about $1200 plus. I then called Chrysler to report the problem to see if they would voluntarily fix it. Too say that it was an unpleasant experience dealing with their customer service representatives would be an understatement. Chrysler said that since my vehicle was a 2014 Jeep Cherokee, that it was my problem and they would not replace my gas tank. They did not appear to care that gas getting all over my hands and clothes was dangerous.
After refilling fuel, the car turned off while driving almost causing an accident. This particular car requires the system to be placed in park to restart. Dealer looked into their system and discovered tsb to replace canister and fuel pump.
The technician stated that the gas tank "went bad". unable to fuel vehicle. Said this has happened to several Jeep Cherokee models. Recurring problem. Large cost to replace. Safety hazard when filling and possible major safety hazard when driving. Pressure issues inside tank.
- Alexandria, VA, USA
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9-speed auto transmission which mine has rough, delayed or sudden shifting or failure to shift conditions with grinding or other loud noise during shifting ' harsh engagement of gears; sudden or harsh acceleration/deceleration; sudden loss of power; premature transmission wear or failure.
When refueling the vehicle would shut off prematurely as if it was full after on 1-2 tenths of a gallon. To fill up the tank took about 10 minutes because of this malfunctioning. Soon after this the transmission started to default and shift to neutral which is a bad thing when crossing multiple lanes of oncoming traffic. What I thought was safe I soon learned was a serious risk to others as well as myself. This started happening more frequently and a solution was never found. The vehicle would work fine for a few weeks and then the vicious cycle of the ongoing issue of defaulting to neutral while in traffic would occur. Just the other day the diagnosis "post warranty" identified that the vapor canister and fuel pump was the issue. Earlier I was told that replacing the battery solved the transmission problem, which wasn't to be. Replacing the vapor canister, and fuel pump cost $1292.45 and I've only driven my vehicle from the dealership to the garage.
When accelerating from a stoplight the service transmission light came on the car seemed to lose the ability to accelerate properly. It reset itself once we came to a complete stop. Then within the next few miles, it did it again, the same scenario. Then it did it an again the third time and it would not accelerate so we had to pull off to the side of the road and put it in park. It was dangerous because we were in a very busy intersection the third time. It has done it several other occasions and the only way we can get keep it from doing that again is to drive in manual mode.
Vehicle stalls and dies after gas tank is filled. Have narrowly avoided collisions and wrecks when this occurs. Very dangerous situation. Vehicle electronics cause you to have to shift into park and re-start. Very dangerous situation.
My vehicle doesn't start when I press the start button. I have to take my foot off the brakes and try starting it again. It seems to be a fuel intake issue.
After owning the car for approximately 1 year, I suddenly smelled gasoline while driving and noticed the car was hard to start. Turns out the fuel pump unit has a crack in the top which is causing the problem. I am presently awaiting the $650 part and the car will be repaired next week ($190 labor). The thing is, I was initially told by my reputable car repair shop owner that he has seen this problem several times over and is pretty sure there is a recall against it, thus no initial charge. For whatever the reason, I have not been able to find another reported incident of this specific nature. Nonetheless, this is a potential safety issue and is why I am reporting it (in addition to having to spend $840 to repair the problem).
I can't fill up gas, if I did, the car would stall. The engine stops running while driving, it's very dangerous. I took my card to the dealership, they only tell me not to fill up the gas. Otherwise I have to pay $1500 dollars to get the car fixed. And I only had the car for 2 years, only drove 20,000 miles since purchased
I could only put very small amounts of gas in tank at one time or it would overflow even though it had less than a quarter of a tank. I tried different stations and it didn't make a difference. It would take about 10 minutes to fill the tank. The dealership had to replace the gas tank
Car engine stalled in turning after a few minutes of driving. Had trouble restarting car. After a few attempts car powered back on and brought to local mechanic which diagnostic code came up for a leak in a hose that fuels the engine. Brought car to dealship and explained that oil level was low and needed to be changed. This was 2000 mile away from the recommended 5000 mile oil change. Car oil changed and diagnostic code cleared and the same issue happened again 2000 miles away from the 5000 mile reccomend oil change. Issue is repetitive for about 5 times in 3 years.
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was unable to be refueled beyond three gallons. The dealer (lia Chrysler Jeep Dodge Ram in schenectady, New York) was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 19,389.
After filling up vehicle with gas (2 separate occurrences), the vehicle will cut-off while driving for 1-2 blocks. A prompt on the dashboard would state "place gear into park" and a restart of vehicle would be necessary. First occurrence happen in 2/19/2018 and 3/28/2018. When first occurrence happened, the vehicle was dropped off at dealership and was instructed by service department the vehicle needed to be "flashed or reprogrammed" to resolve issue. Since then, the second occurrence happened recently 3/28/2018 and it needed to be towed to dealership for another inspection/diagnostic. It was then mentioned by service department, the reason for cut-off issue. The vehicle was low on oil (1 quart less). Major concern with vehicle not being trusted worthy while driving and possible accident may happen because of issue. Also being told 2 different reasons why issue happened.
The contact owns a 2014 Jeep Cherokee. The contact stated that fuel failed to enter the fuel tank, which spewed out several times. The vehicle was taken to a dealer (sheboygan Chrysler center Inc, 2701 Washington ave, sheboygan, wi 53081, (920) 459-6020) where it was diagnosed that the valve in the fuel tank was sticking. The dealer replaced the fuel tank. The manufacturer had not issued any recalls, but issued three tsbs on the fuel system. The manufacturer provided no solution other than having the vehicle diagnosed and repaired by a dealer. The failure mileage was not available.
When attempting to fill the tank, less than 0.25 gallons will go into the tank before the pump cuts off. At first we thought the problem may have to do with the pumps at the station. So we took it to other stations to have the problem continue. There has been no change to the situation since it began. When we took the car in for service and were told a valve in the tank had failed and the entire tank would have to be replaced. Others who have reported this problem on line have said that replacing the tank is not a guarantee of eliminating the problem. After replacing the tank, the problem reoccurred.
This started about a year ago when my vehicle 2015 Jeep Cherokee had apx 60000 miles, when I fill my gas tank I need to trickle the fuel in. If try to fill it too fast it will shut off the pump, making it apx 10-15 minutes to pump 10 or more gallons, when it is finely is full, it will over flow and "burp" out the fuel all over the side of the vehicle and the person filling the tank. I went to the dealer and they said I needed to replace the fuel tank and it was not under warranty. The fuel tank was on back order and would be 2 to 4 weeks. In the mean time the problem went away before the back ordered tank came in. Note the dealer never did call when the part came in if it did. I did not have the tank replace this lasted apx 6 months until the problem started again. This sounds like a manufacturers defect, that is dangerous (spilled fuel), environmentally bad and wasteful. I have spoken to other Jeep owners with the same problem and have hear about the same problem from several employees at the gas stations I have used. I would understand if there was a wearable part involved, but what can wear out on a fuel tank in 60000 miles and 2.5 years. I believe this should be a Jeep recall and should be covered by Jeep.
My 2014 Jeep Cherokee when I put gas in it.I put the gas cap then got in it put my foot on the brake and push the start button it start ed then I put it in drive and we couldn't go any where. It jerk some then just shut down. When we finely got going it quit again and again finely when it started I ran all stop sign until I could get to some to help.then they said if it didn't show a code they couldn't do anything about it.
A D V E R T I S E M E N T S
- Spring, TX, USA