CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
37,497 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee fuel system problems

fuel system problem

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2014 Jeep Cherokee Owner Comments (Page 8 of 9)

« Read the previous 20 complaints

problem #38

Dec 132017

Cherokee

  • 65,000 miles

A D V E R T I S E M E N T S

Since I purchased my used vehicle I have had a reoccurring issue where the vehicle hesitates to accelerate in the first gear. Recently it has gotten so severe that the vehicle completely shuts off. I've noticed that it occurs most frequently after I fill my tank and after prolonged periods of being stopped. It has occurred four times on the highway while sitting in traffic and most recently while waiting at a red light. When it occurs the vehicle still has power running through and a notices always pops up saying "car must be in park in order to shift." In all cases I have had to turn the vehicle off and wait several minutes before the car was able to turn back on. In all cases no indicator light appeared as to what the problem could be. After taking the vehicle to get serviced thew first time I was told it was the battery. The second time I took it to get serviced I was told the evaporated canister and purge solenoid had to replaced. The issue still exists and the dealership has asked me to continue driving the vehicle as is until a service light appears because they do not know what the problem can be. This vehicle is not safe to drive as is.

- Miami, FL, USA

problem #37

Sep 072017

Cherokee

  • 39,000 miles
Car stalls and completely shuts off. Told its gas and not to fill up gas tank. Not sure how this effects the transmission. Car jerks into gear or right before shutting off. Shakes, is loud. Does this with or without filling up the tank. Car had barely half a tank when I purchased it and it did it then. The very next day. I have an extended warranty. And I believe the power train warranty still applies but they won't fix the problem. Keeps saying its not pulling or storing codes. Engine light and service transmission light comes on and stays on. Not on the next next. Hard starts. Trans is slipping. It does this while I'm driving. Either at take off or while I'm slowing down to stop is when it shuts off. You can feel the trans slipping while driving. Car is noisy sometimes and slow to accelerate. Car acts like it going to stall while driving on city street or highway. Has shut off on both. I do mostly freeway driving. Was told there was a case involving make year and model of my car. I looked it up and there appears to be a class action lawsuit in regards to faulty transmission and Chrysler knew of this. I was not told about this when I purchased the vehicle and the vehicle has been doing this since I purchased it in September of this year. I have taken it in and called several times for the same thing. They updated the computer and replaced a part and now they are basically telling me they don't know what the problem is except that it may be from filling up my gas tank and it making the engine stall but no solution to fix the problem besides not filling my tank I am guessing. But no explanation on the trans. Just keeps saying its not storing or pulling codes. This is dangerous to be driving a car that can shut off at will with my kids in the car.

- Westland, MI, USA

problem #36

Dec 062017

Cherokee

  • 34,780 miles
I'm no car expert but there is something seriously wrong and it can be extremely dangerous. Every time I fill up my Jeep with gasoline it stalls out or stops working while I'm driving. It mostly just stalls out when I am in a low RPM but sometimes when I'm driving down the interstate or trying to pull out in an intersection it feels like there is a disconnect between the pedal and the engine. It will stop working in the middle of traffic, while I'm in an intersection, or while I'm driving at 60 mph. This is extremely scary and I know other people have had this issue because it is all over the internet. This presents a danger to the public, Jeep drivers, and it definitely constitutes a recall. Jeep needs to fix this.

- Boiling Springs, SC, USA

problem #35

Oct 012017

Cherokee

  • 15,050 miles

A D V E R T I S E M E N T S

The vehicle shut off without ability to steer or shift in the middle of driving. This has happened while driving on 3 separate occasions without resolution or explanation from mechanics or service managers as to why it's happened. There is also jerking or shuddering at vehicles without understanding or resolution on sporadic occasions.

- Charleston, SC, USA

problem #34

Sep 292017

Cherokee

  • 34,000 miles
Bought this car 12/1/16 and purchased best optioned warranty. Car is stalling and locking up steering. 5X in last 3 days. Mil light, etc light coming on. After turning engine off and on, car will drive fine other than transmission is jerky. Seems like there is a dead spot when trying to accelerate. I put premium gas in this car. There is something definitely wrong with the computer language between fuel intake and transmission shifting gears. Bringing it to naples Dodge tmrw for service and hopefully will be under warranty.

- Naples, FL, USA

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problem #33

Sep 122017

Cherokee

  • 43,000 miles
My wife's 2014 Jeep Cherokee has 40K miles on it and about a month ago she took it in for service because it started shuddering/vibrating and then shut-off/stalled on her and displayed 'service transmission'. we had it towed to a local dealer here in va and they said it was software recalls that addressed this issue. We took it back 2 more times to this same dealership and they second time they said conveniently that another software fix had come out to fix the issue but we had to pay for it regardless of having the extended warranty because as the service tech put it 'things break'. the third time they told my wife it was her fault for 'over filling the gas tank while pumping' since the issues seem to happen without fail every time she has filled the car up to a full tank since the first issue. Now we are taking it to another dealer for the same issue (4th time no fix).

- Woodbridge, VA, USA

problem #32

Jul 232017

Cherokee

  • 33,550 miles

A D V E R T I S E M E N T S

Several incidents where vehicle suddenly looses ability to move forward. Engine still runs, display says shift to park, then back to desired gear. Check transmission light, check parking brake light. Loss of power occurs suddenly - has occured while crossing intersection. Requires stopping car. Putting in park. Usually I also have to shut down ignition and restart, then shift back into drive. Problem resets the transmission, causing any learning data to be absent - first shifts into gear extremely rough. Vehicle has had transmission recall preformed - but this is not the issue. Chrysler has informed me that certain errors can occur that send a shut down code to the transmission. Obd2 code when this happened for me was P1ddd-00. They say that fuel valve issues in the fuel system cause the code, which in turn shuts down transmission. Note attached service bulletin that hints at issue. The crazy thing is a fault in the fuels system allows the engine to continue (great since engine continues - now my car engine could catch on fire and I have no motive power) - but resets the transmission, leaving one stranded for several moments where ever this occurs. Chrysler tells me other issues can can cause transmission shut down in lieu of going to limp mode. I have had several issues of this in the 3 years of ownership - many people think there is a transmission issue - maybe there are on some cars - but now I learn that other failures can cause random resets of the transmission. Chrysler says - see service bulletin - even overfilling gas tank can cause this issue. Vehicle is unsafe to drive and unfit to be on the streets.

- Chandler, AZ, USA

problem #31

Jul 182017

Cherokee

  • 92,323 miles
When the fuel tank is allowed to auto fuel to full, without forcing extra fuel in the tank, the vehicle will stumble and die when entering traffic while leaving the fueling station. If we purposely fuel the tank no more than 75%, the issue does not occur. Every time the tank is allowed to fuel to full, the event happens. As speaking with my dealership in Texas, they have acknowledged an increasing awareness of a rise in complaints regarding the patriot and Cherokee models. This is an extremely dangerous situation which disables the power steering and power brakes, regardless of the environment you have entered, when the vehicle fails. The fuel and vapor separator located on the top of the fuel tank assembly is apparently the culprit. When raw fuel is allowed to travel to the charcoal canister, the on board computer recognizes a dire situation and shuts down the engine. I am an ase master mechanic and work for a large school district managing the fleet. Imagine your elderly mother or grandmother faced with this situation an a busy highway.

- Celina, TX, USA

problem #30

Mar 252017

Cherokee

  • 65,000 miles
3-25-17 - toms river, NJ vt - fuel/propulsion system I purchased a Jeep Cherokee latitude from lester glenn in toms river I have had constant fuelling issues for apx 2 weeks now. It started suddenly the pump clicks off after less the a gallon has been pumped like it is full and continues to click off while trying to full the tank. It would also some times "burp up" before it would shut off spilling fuel on the side of the vehicle. Taking 15-20 minutes to fill the tank. This has happened at several difference gas stations. I went to the dealer to have this checked, they told me the fuel tank need replaced which cost $800 plus labor and taxes. This is not covered under warranty due to the miles on my car (56000). This seems to be safety issue, as the fuel spills causing both a fire and environmental problem. This also seems to be a manufactures defect as there has not any damage or modifications to the vehicle or fuel tank, the fuel tank is not a wearable parts and should be covered by Jeep even though I an over the miles.

- Toms Rver, NJ, USA

problem #29

Feb 282017

Cherokee

  • 29,719 miles
Brought at in for Jeep service 3 times as it shakes violently, dashboard engine & transmission idiot lights turn on, car stalls. The 1st and 2nd time Jeep claimed it was due to recalls now they blame us for overfilling tank. We are adamant that we did not overfill. When gas tank was filled the pump nozzle was removed when it clicked and stopped. Now we are told we need a fuel pump module, emission monitor, carbon canister & celluloids at our expense of $1200+. car is under warranty. This happened when slowing down at a light the 1st time on a city street, pulling into a parking space the 2nd time and pulling into driveway 3rd time. I contend that if the fuel pump module was not functioning properly perhaps this created a situation that would not allow the proper vacuum to build to let the gas station pump know the tank was full. No gas spilled out at the pump. We cannot have a vehicle that cannot be filled or that we can't trust is being read correctly by the gas pumps. Call backs from customer care are nearly non-existent. Car has been in the Jeep shop since February 28th 2017

- Flushing, NY, USA

problem #28

Aug 012016

Cherokee

  • miles

A D V E R T I S E M E N T S

While driving my 2014 Jeep Cherokee on a city street, the Jeep would randomly lose power and stop moving. I would be accelerating after being at a stop light and the Jeep would lose power and stop moving. Also, I would be turning the corner at a stop light or stop sign and the Jeep would lose power and stop moving. When this occurred, I would place the Jeep into park and turn it off. I would have to wait a minimum of 5 minutes before it would restart. Once it restarted, I was able to accelerate. I took the Jeep to the dealership 4 times before they were able to find a probable problem. However, this was only after I re-created the problem for them since they were unable to recreate it. They thought that the problem was possibly a failed fuel pump module and the charcoal canister saturated and contaminated with raw fuel as a result of faulty fuel pump module.

- Maricopa, AZ, USA

problem #27

Nov 012016

Cherokee

  • miles
Just under 20,000 miles went to fill up with gas and as soon as I started the pump the gas cuts off as if I had a full tank. I tried tilting the nozzle, pulling it out a bit, trying to slowly pour, etc and nothing worked at two separate stations. Can not go with the automatic shutoff I risk over fueling the vehicle if I try to fill it up all the way.

- North Bergen, NJ, USA

problem #26

Jan 162017

Cherokee

  • 48,000 miles
Fuel tank will only take small amounts of gas at a time. Gas backs up in fuel neck and causes the pump to shut off. Fuel gauge will indicate low and takes me over 10 minutes just to put in 10 gallons of gas. I have tried holding the nozzle at different angles, different speeds and tried multiple gas stations with no success. Gas continues to back up in the fuel neck and occasionally pukes up gas out of the fuel neck.

- Aurora, IL, USA

problem #25

Dec 102016

Cherokee 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2014 Jeep Cherokee. Upon refueling the vehicle, fuel spewed out of the fuel tank. The dealer diagnosed that the fuel tank assembly needed to be replaced. The contact waited over a month and was unable to determine when the manufacturer would supply the part to the dealer. The dealer did not state whether or not the part was on a backorder. The failure mileage was not available....updated 03/13/17

- Ballston Lake, NY, USA

problem #24

Dec 192016

Cherokee

  • 35,750 miles
Just under 36000 miles went to fill up with gas and as soon as I started the pump the gas cuts off as if I had a full tank. I tried tilting the nozzle, pulling it out a bit, trying to slowly pour, etc and nothing worked at two separate stations. Brought the Jeep into the dealership and it was diagnosed as either a bad check valve or board sensor which requires a new gas tank. Was told the gas tanks are back ordered from the supplier with no eta and sent home with my Jeep. Hoping the gas tank comes in quickly since it take a long time to fill up and because I cannot go by the automatic shutoff I risk over fueling the vehicle if I try to fill it up all the way.

- Hopewell Junction, NY, USA

problem #23

Mar 072016

Cherokee 4WD 6-cyl

  • 40,000 miles
When I pump gas into the Jeep, it cuts off after only a very small bit of gas has been pumped. The fuel gauge will show that I am low on fuel, I will stop to get fuel, when I pump the pump auto cuts me off as if the tank is full. There is also a backsplash of fuel inside the hose. I had the car serviced in March 2016 and the notes indicate that a filler tube was replaced. Now it is December 6, 2016 and I am having this same issue. When I read the Jeep owners boards, this appears to be an issue with many Jeep models and for many model years. It worries me that I will be stranded out on the roads and not able to fill my fuel tank to carry on with my trip. Also, I am concerned about the gas backsplash. While I have not yet seen the gas leave the tube, it does back up to the point I can see it and one thinks it will back out of the car altogether. I just don't see how this can be safe. Since it happens when I am pumping gas, the vehicle is always parked and turned off when I experience this issue. On some of the boards, it is recommended to back up the gas pump and try it different angles within the tube. No matter how much I back the pump up or angle the position of the pump, it cuts off after only a tiny amount of gas being expelled into the Jeep tank.

- Bowling Green, KY, USA

problem #22

Oct 072016

Cherokee

  • 25,700 miles
Vehical has lost power 4 times while driving. Almost causeing a collision with the vehical behind me. Vehical was diagnosed by private mechanic dealership does not have any available appointments and parts are not available at this time to correct the recall. This vehical is unsafe to drive and has been reported to Jeep but they cannot help till it is diagnosed with a certified Jeep mechanic

- N Cape May, NJ, USA

problem #21

May 012014

Cherokee

  • 150 miles
Main issue is with the nine speed transmission on our 2014 Cherokee. We have had issues with this transmission from the day w bought car. Initially there were the bumps, bangs, knocks and hard erratic shifting both up and down shifting. Now with 20,000+ miles, and many-many trips to dealer we are still having to deal with a situation in which the transmission has been "flashed" to remove second gear on downshift, thus hanging up in third, and causing vehicle to almost stall out when trying to accelerate from a slow, non-stopping speed. This has created some gut wrenching as well situations. The only way I have found to overcome this problem is to manually shift into second gear - - - and this is supposed to be an automatic transmission. My wife generally uses this car and does not really understand the "manual shifting part". hopefully, she won't get injured or worse in this thing!!! this needs to be fixed!!!!!

- Statesville, NC, USA

problem #20

Jul 082016

Cherokee

  • 69,000 miles
Vehicle doesn't idle at stop signs or light, often the engine shuts down if brake is applied abruptly. When selecting drive from reverse the vehicle engine dies and same with turning left or right if your feet is not on the accelerator pedal. Happens both on the highway or around local streets.

- Royal Palm Beach, FL, USA

problem #19

Jul 072016

Cherokee

  • 28,000 miles
I have a 2014 Jeep Cherokee. 3 recalls (shifting, wipers and lift gate) still waiting on the parts for the lift gate. Massive shifting issues. Low speeds transmission slams into the lower gear and hesitates to shift in a higher gear. Sitting in a line the car will jump forward even with foot on the brake. Driving approx. 60 mph on interstate rounded a curve, the transmission did a weird noise and the whole car shifted to the right, the car slammed into the lower gear, almost loosing control. If you do not come to a full stop before trying to accelerate, there is a 2 to 5 second hesitation before it will downshift and go forward. I have almost gotten into several accidents because of this. Driving down a street at approx. 25 miles per hour the car accelerated then downshifted almost immediately causing a whip lash effect. I have had it looked at the dealer every time I have taken for a oil change and they say Jeep knows it a problem but don't know how to fix it. They do updates on the system but nothing has helped. This last time made it worse. How long does Jeep have to "know" a problem exists before they fix it or buy them back" does someone have to die" it has been very close several times. There have been so many incidences its hard to pick just one. This has been a constant problem since the first "update" about 6 months after I bought the vehicle. I have a special needs child, I don't have the money to try to trade this car off as upside down as I am...I need some help.

- Plattsmouth, NE, USA

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