CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
36,673 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased used November of 2017. Has a little over 55,000 miles on it. Have noticed that the transmission seems to take longer than it should to shift and sometimes doesn't shift up at all or will shift down or even to neutral sometimes while driving at higher speeds. Also will lose power and then sometimes use a lot of power when not needed, causing the car to jerk or accelerate out of nowhere. Happens very often and has been continually getting worse since I've purchased it. But severely noticed it on my last road trip about 6 weeks ago.
We have a 2014 Jeep Cherokee. The vehicle has been stalling after each gas fill up. The car has been doing this for 8-12 months, but last Friday after a fill up it not only stalled but jolted and the transmission service light came on as well as the D and R signs began to flash on the dash and gear shift. I have heard from a dealership that the only way to correct the problem is to not fill the tank up all the way (who wants to do that!! ) or replace the entire fuel tank. From my research, the problem is the vapor/liquid separator valve. This vehicle only has 42,000 miles and of course the warranty has expired. Jeep needs to recall this problem. It is dangerous and could easily stall in the middle of an intersection. Someone is going to get killed!!! VIN unavailable.
This car continues to turn off while I am driving! today it turned off on me on an intersection! the car jerked, started to shake & then many lights came on. The check engine light, the battery light, the brake light, many more (please see picture attached) I bought the car at carmax. Had the exact same issue in November of 2018, got the car serviced under my extended warranty. Now, 4 months later the same issue happened. In November, they informed me the issue was the car fuel injector & a bad sensor in the transmission. Today's issues is still unknown, as the car has to be sent off for evaluation. But today was a very scary situation for me! I would hate this to happen to anyone with children in the car!
While filling the fuel tank the pump at the station kept shutting off. I changed pumps and the problem persisted. I was not able to place more than 3 gallons of fuel in the car over 10 minutes. I changed gas stations and have continued to have the issue. The car cannot be filled. It has been to 3 dealers and is still not repaired. The fuel in the filler tube is backing up and not allowing gas to get smoothly into the tank. Currently they cannot fix the issue although it is a registered known issue and does not affect all cars of this make, model and year there are plenty of complaints and Jeep is not fixing the cars without considerable expense to most owners.
Jeep Cherokee takes in fuel and over-flows into the over-flow charcoal tank and causes the transmission to shutdown due to an overabundance of fuel. I do not "top off" the fuel tank at all. I wait for the fuel pump to stop on it's own and after I refuel the vehicle starts to sputter and jerk. The vehicle has trouble shifting into gear and shuts down the vehicle and forces to place the in park and shift into a different gear. This happens to the vehicle everytime I refuel. Invalid VIN
- Orlando, FL, USA
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After each time of re-fueling the vehicle stalls while trying to drive, doesn't want to run; vehicle asks to be shifted into park and we try and pull over off on a busy 6 lane roadway. Screen says service transmission after stalling. Then the vehicle got stuck in 3rd gear. Weren't sure if we would make it home. Called Jeep customer service and they would not help in any way.
When I'm filling up my tank, the pump keeps shutting off like the tank is full. The only way I can fill up is to wait there and fill it little by little and it keeps shutting off. I don't get it, it's not my first time pumping gas. It is at every gas station I go to, in and out of the state. I've tried to slow the intake down, turn it upside down, take the filler half way out, all the way in, nothing works. Never had this problem before with any cars I've owned. I've read people with the same year car have experienced this. Strange thing is, it didn't do it the first couple of fill ups. Bought the car in Feb 2018 and didn't happen the first few months. Out of the blue started happening and then stopped for a few months. Has since been doing it. (approx. 4-5 very long, annoying months)
1. Jan 23, 2019lgoing around 35 mph, the car lost all power. Dashboard lit up. Brakes would not work, steering would not work. Car stopped on its own. Vehicle diagnosed by Jeep as needing transmission control module replaced. Did that within one week, transmission banging when going from first to second, second to third. 2. Feb 07, 2019: Driving around 55mph, vehicle lost all power. No lights came on but vehicle shut down. After five minutes, was able to restart it. 3. Feb 7, 2019: Turning right, vehicle lurched and skidded. 4. Feb 08, 2019: Filled gas tank, pulled away from pumps. Vehicle lost power, shut down
While stop at a light the Jeep stalled out with check engine light, parking gear light, and road hazard light came on. Then when I put it in park and back in gear it jerked badly as if the engine came out and bunny hop as it took off like some one learning to drive a standard. Some times while driving it roughly shifts into 2nd. And it stalled once on a major highway which is dangerous.
After filling Jeep up with gas car stalls when driving lose of all control out of know where I see many forms online about the same problem someone is going to get heart and nobody knows if it's the gas tank or fuel pump a very dangerous situation specially it stops doing it after going for a little it happens every time. No VIN available.
Refueling system - during refueling, something in that process continues to cut off, acting as though the tank is full. We know this is not the case as we drive 200 miles per week round trip to work. This happens no matter which gas station we fill up at. This has also happened to our brother-in-laws vehicle. Still pending to be fixed as hopefully, it is under our warranty.
While driving vehicle on rural 2 lane road at 40-60 mph seems to shift into neutral, and traction control light comes on. After letting off throttle and RPM's come down it goes back in to gear and can then drive on. It sometimes happens several times within a couple minutes then seems fine.
After filling the gas tank, allowing nozzle to click off only once, the car runs for a minute or so then stalls, miss fires, and is hard to restart. It has died on the interstate on a few occasions, making it very unsafe. This also happens on city streets, stalling in traffic. This has occurred at least 12-15 times in the last 3 years.
While driving on the highway at 60 mph our 2014 Jeep unexpectedly shifted into neutral and lost power. The dash indicated the loss of power by stating RPM's are falling and the lights on the dash flashed on / off. Fortunately our daughter was able to make it to an exit ramp and pull off safely. I understand there is a recall in place for this problem.
Multiple times after fueling up my vehicle my car will start to shake and sputter and just stall. Has happened while on the highway with my family and almost caused a bad wreck. Most recently it happened again on local streets. Dealer keeps saying they can't figure it out but I videotaped the issue. Also when fueling up the vehicle it gives a problem and takes forever to fuel up and spits gas out and back on to me. I don't feel safe driving this car anymore with my family and fca doesn't want to acknowledge there is an issue and says just fill the tank up only 3/4.. something needs to be done !!
I am experiencing a progressive mild jerk when accelerating. I feels like something is skipping and or missing...... timing is off... I will take my car for a service next week.
While driving 45 mph on a main road, my vehicle engine lost power in the middle on an intersection and I was almost T boned, 6 days after I financed it. My vechile shifts really hard and I do not feel safe when driving it. I have read that this has to do with the 9 speed transmission and I am afraid the transmission will completely go out if I continue to drive it like described. I also just had to replace the fuel pump and evap system which caused the vechiles engine to shut off and lose power steering and locked the brakes. It would be very helpful if this issue got fixed. I don't even want to drive this vechile anymore, it's unsafe for me, for children, and for other drivers on the road around me.
I filled my gas tank up, drove it about a mile down the road, pulled into my parking spot, and the brakes and steering wheel locked. On the screen is said 'press brake and put into gear'. the breaks were locked and it was already in drive to I put it in park and turned the vehicle off and back on. I was able to finish pulling into my parking spot and it seemed to be fine. My husband got into the car and everything seemed to be okay with it and he decided to drive it right down the road and see what was going on with it. About 3 miles down the road, he was going the speed limit, 45 mph, and the entire vehicle comes to a stop in the middle of an intersection, the brakes lock, the steering wheel locks and the engine cut off and the screen said service transmission and the check engine light came on. We had it towed to the Jeep dealership and they said the code was for a fuel pump. We were told this was currently under investigation and was a big issue with these models. They said it needs a new fuel pump and evac system.
After fueling up and placing the vehicle in park; during idle, the Jeep then begins to shake. The RPM needle drops suddenly then jumps right back up. No warning light turns on.
A D V E R T I S E M E N T S
- Blanchard, OK, USA