CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
7 / 0
Average Mileage:
38,703 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission slips, causing excessive rpms, abrupt and jolting shifts, and sudden variations in rpms. This has been an issue with the vehicle for several years. Have tired multiple times going to dealer to have the issue solved, but have only been given new updates which have failed to solve the problem.
After fueling, the Jeep will start surging, the idling becomes erratic and then it will stall out with the parking brake light coming on, service transmission light comes on, the D on the ip flashes and when placing gear selector from D to P, the Jeep makes a loud clunk which can be felt thru the floor. Shifting into any other gear does the same. This has happened over 10 times since purchasing new. We never top off the fuel tank and take care to fill up if tank shows 1/4 full. It's been to the dealer, at least twice, to have the transmission "flashed" but the problem keeps recurring. Each time the dealer (greenville Chrysler, greenville, tx) tries to charge us a diagnostic fee which we adamantly reject after the first time because the problem is exactly the same. Just 4 days ago, my wife was turning left at a light from a stop, after fueling, and it stalled in the middle of the intersection. She was able to restart it and drive but she could hear the loud clunk when putting it in D. she immediately came home and parked it and I confirmed the cel, service transmission light, parking light, flashing D on the ip and I switched from P to D and R and it clunked each time. I unplugged the battery to see if it would clear any codes and "reset" and let it sit overnight and this morning it started up fine with no warning lights on the ip. We took it this afternoon to pick up our son from school and it did the same thing with all the warning lights, clunking when shifting gear and we limped it home. I've disconnected the battery and will reconnect in the morning and take it to the dealership. Consumer stated in short, after filling up with fuel, the Jeep stutters and/or shuts off. For me, this happened in parking lots or somewhere other than a public road. However, my wife has experienced this on the road on several occasions.the Jeep will run fine for about 2-3 months and then starts to act up again.
On 3 occasions since obtaining this car it has stalled, struggled with power, and would suddenly stop while moving in traffic. The dashboard would light up, the car would give several messages and would refuse to start. The most dangerous time was when traveling at 35mph there was a loud boom and the car suddenly stopped jerking me visciously and forcing several cars behind me to slam on brakes, nearly forcing an accident. When taken to the dealership I was told the software needed to be updated. This has happened twice with sudden stops and the first time it just wouldn't gain power and was shifting very hard. The car has been in the shop and I have driven loaners more than this vehicle I purchased in January. I fear for my life and will not take a road trip because of what may happen. Please help!!!
I started my car early in the morning to go to work and after a couple of feet of driving the vehicle, the engine turned off and battery light came on. Battery is sufficiently charged. Turned the car back on, drove a couple more blocks and it did it again, then again while trying to get on the freeway.
Car literally stops working while driving, locking steering and no power brakes to stop. Has happened twice, while turning both directions. Others online have had it happen while driving straight, and crashed as a result. Jeep dealer blames oil level, transmission, and software, but no fixes have helped. Currently installing new transmission due to horrible shifting. Dealer states oil level can be 1/4" low on the dipstick (within the safe zone) and it can make the car quit running while you are driving 70 mph down the highway! many others have experienced the same issues! this is a dangerous car that must be taken off the road immediately.
The contact owns a 2014 Jeep Cherokee. While driving 40 mph, the vehicle seized and the engine revved as the accelerator pedal was applied. When the brake pedal was applied, the rpms increased to high. The "service transmission" message was displayed. The vehicle was taken to larry H. miller Chrysler Dodge Jeep Ram (1800 w 104th ave, westminster, co 80234, (720) 907-0928), but the failure was unable to be duplicated. The dealer stated that a software update was needed and the oil was low. The repairs were made, but the failure recurred. The vehicle was taken to an independent mechanic where an oil change was completed. The manufacturer was contacted and referred the contact to a local dealer. The failure mileage was 88,000.
Vehicle stalls while driving. Taken to stetler Jeep in york pa 3 times and thornton Jeep in red lion, pa 2 times. They will do a "software update" or blame it on the oil being low or oil getting past the oil filter. They will say it's fixed, it will work for a few months and then the issue will reoccur. Car will stall/shut off while driving and a transmission service message comes up and the car will beep/ring. Car will some times work again if restarted and sometimes be inoperable for up to 25 minutes, leaving you stranded on roads and highways and unable to move it to side. Jeep dealerships are not able to fix and just keep saying it needs an oil change, which they are the ones doing. This is been happening for years and is dangerous. Jeep is dismissive of their vehicle just shutting off while driving.
The contact owns a 2014 Jeep Cherokee. While driving various speeds, a clunking noise was present coming from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the three engine mounts were fractured and needed to be replaced. The engine mounts were replaced and the failure was remedied. The contact recently discovered that one of the engine mounts fractured again. The vehicle was not repaired. The manufacturer and local dealer (brubaker Dodge, Chrysler, Jeep, 300 eastern blvd, montgomery, al) were notified of the failures, but no assistance was offered. The failure mileage was 62,000.
Ok I have a 2014 Jeep Cherokee limited with front wheel drive. Only has under 54000 miles on it I am experiencing transmission problems especially in reverse it's extremely loud and rumbles constant while in reverse. Also while in drive once moveing it bucks but eventually starts to go away after a lil while. But I also loose power I'll have to put the pedal to the floor the accelerator and I move extremely slowly then it will eventually kick in and have a very hard time going up large hills all hills really and it struggles to get up it like has a lot of lack of power I've put my Jeep in the shop numerous times and have had major work done to it. One of them that was costly was the car would not read that it was in park so I couldn't shut the car off I love the Jeep product but I hate this one it needs to be recalled. Thanks
Vehicle does not start'- initially seems battery related, but battery checks okay at two different parts retailers. Finally got a 'service shifter' message on the led readout on the dashboard. But problem is intermittent and dealership says they can't fix it unless it acts up in their possession. Some owners in an online forum report similar issues across a number of model years. Please help.
This is the second time it's happened. After I fill up a tank load of gas, the car wants to lunge forward after coming to a stop. It does a few jolts before it picks up speed. Today, when I cranked it, it stalled. I turned it off then cranked it again and it was fine. Then I pulled out the driveway and proceeded to drive down the street (35 mph). When I approached the stop sign, the car said 'shift to park to shift gears.' I shifted from drive to park, waited a minute, then back to drive. The car would not go. I turned it off and then back on, shifted to drive then proceeded to drive. I got up to 45 mph and approached a stop sign. The car said 'shift to park to shift gears.' At the stop sign, I shifted from drive to park, waited then shifted to drive. The car would not go. I turned it off then tried to turn it back on and it stalled. I turned it off then waited a few minutes before turning it back on.
Service engine light comes on while in motion on the highway when trips are over 45 minutes. While service engine is lit up, the car will not accelerate and I have to pull over to the shoulder. After turning engine off and back on, car will then accelerate. This has been taken to the dealership and code was P1da9. Dealer claims that there is nothing they can do to fix this code at the moment. Code was cleared and after another trip, the same code came up.
The contact owns a 2014 Jeep Cherokee. While driving approximately 50 mph, the vehicle shut down and the service transmission, check engine, and park brake indicators illuminated. The vehicle was turned of and restarted after a few minutes, but the failure recurred. The vehicle was taken to brown Ford (888-799-6294, located at 483 NY-112, patchogue, NY 11772) where the technician reprogrammed the software. The failure recurred and the vehicle was taken back to the same dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 14,786.
The contact owns a 2014 Jeep Cherokee. The contact took the vehicle to Chrysler world (2612 county road ee, abrams, wi 54101) where it was diagnosed that the oil cooler housing failed and needed replacement. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
The contact owns a 2014 Jeep Cherokee. While at a stop sign, the vehicle shut down, the brakes lost power, and the anti-skid and check engine warning indicators illuminated. The manufacturer was made aware of the failures and informed the contact to take the vehicle back to the dealer from where it was purchased. The contact took the vehicle back to regal Nissan (770-998-8686, located at 1090 holcomb bridge rd, roswell, ga 30076) and was informed to call a Jeep dealer. The contact called robert loehr Chrysler Dodge Jeep Ram srt and Fiat at 770-382-5885 (located at 567 E main St, cartersville, ga 30121) and was informed to take the vehicle back to the Nissan dealer from where it was purchased. The vehicle was not diagnosed or repaired. The failure mileage was approximately 43,600.
While accelerating on the highway, my vehicle engaged in to park. My vehicle wouldn't do anything but slow down to a roll. I was able to brake, but the vehicle became idle.
Around 4:30 pm, after just a few seconds of leaving my driveway, a message came on that stated I needed to put the vehicle in park before I could shift gears and then my battery light and engine light came on. I pulled over, put vehicle into park & then shut it off. Restarted it, but struggled to start.. attempted to restart a third time but was dead. Turned the key to run to see what lights stayed on the dashboard the battery was still on while the engine light disappeared. After waiting about a half hour, my father in law was able to give me a jump. Car started and was able to drive get the battery replaced. However I read last night similar complaints, with the battery not being the issue so my husband will be getting the previous battery we had, tested this weekend.
A D V E R T I S E M E N T S
- Elizabethtown, PA, USA