CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
7 / 0
Average Mileage:
38,703 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle shuts off while in drive and results in hard start with rough idle. The vehicle says that it is in park and needs to shift into gear in order for it to move. This vehicle was in motion and happened multiple times on city streets, highways, turning, and braking. This could result in a fatal crash for others on the road. ECU tcu ECM are believed to be at fault for this per Jeep. The Jeep is in shop and awaiting invoices to see if this fixes the problem. I believe it is the same recall as the V6 version.
I took my vehicle into the dealership where I bought it to have a oil leak checked out. Was shown the problem and was quoted a repair price of $850. I later began investigating the problem when the technician stated it was a known issue with the model of my vehicle. Upon further investigation I have discovered that the NHTSA has a service bulletin for the issue; sb-10058301-5939. This is a potential fire risk, why has this not been addressed.
As I approached an intersection and pushed on the breaks the car stalled out. Warning lights came on. After restarting the car it stalled out again when I tried to break a second time. This has happened at least 4 times. The last time it happened, the car stalled out in the middle of a main roadway as I approached a red light; I was almost rear-ended. I tried to restart the car. Once I got it restarted I tried to put it in gear and the car bucket and stalled out again. I tried a number of times to restart the car and eventually got it started. I eventually got it into gear and started to drive off the roadway. The car drove very jittery and with little to no power. Most warning lights on the dash came on - 4WD inoperable; put car into gear and restart, service transmission, traction control problem, battery problem. I have had it to two dealerships. Once said it was the battery; I replaced it. The other first said it was oil consumption with the engine but when that turned out not to be the case the dealership and Chrysler/Jeep are telling me that this is a problem due to overfilling the gas and that the only fix is not to top off the gas tank. Really" this only started at @ 42,000 miles. Also, I don't think the gas was topped off each time this happened. I also live in a state where you cannot pump your own gas so if the gas station puts too much gas in the car stalls and creates a safety hazard? how much is too much gas" there is nothing in the car manual. There is no warning in and around the gas tank. This is a very serious problem and causes a very dangerous car to operate. There either needs to be a real fix for this problem or the cars need to be taken off the road.
My car starts and will drive then randomly turn off while I'm slowing down or waiting to turn. It shuts off the engine and battery light come on. I wait a few seconds and it starts right back up. It does it at least once a day but when I take it to the auto shop they can't identify any codes or anything that's wrong.
My car developed an oil leak, slow but steady, and after taking it in to be checked we learned that there was a large crack in the oil filter housing assembly. This along with upper and lower gaskets, will need to be completely replaced to the tune of $500-900. This piece is plastic, so is easy to crack if the filter is over tightened. I think this should be recalled and replaced with something sturdier.
- Prior Lake, MN, USA
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My car starts to stall, slow down then jerks and doesn't move afterwards. Then a message comes up saying 'shift to P, then desired gear' and I have to shut the car off about 4 times before being able to drive it again. This is while I was driving heading to work, while at a green light.
Every few weeks, I will get a warning that flashing on my display while driving saying "shift into P before shifting to desired gear", and the engine dies a couple seconds later. This has happened on cold days, warm days, flat roads, hills, and turns. Rural roads with low speeds as well as the interstate at 60+ mph. Takes about 2 minutes before the car will restart and has left me in the middle of traffic on several occasions, causing a danger to myself and other drivers. Most commonly happens when my oil life is below 30%, but has occurred at other times as well.
While driving the engine stalls out. It has been well maintained at the dealership. The dealership claims they have no knowledge of this type of problem but a google search shows that it is a common issue leaving people stranded in dangerous places.
The contact owns a 2014 Jeep Cherokee. While the fuel tank was full, the vehicle jerked and shuddered. All the warning indicators were illuminated on the instrument panel. After driving approximately 700 feet, the vehicle resumed normal operation. The contact took the vehicle to freedom Chrysler Dodge Jeep Ram by ed morse (815 E camp wisdom rd, duncanville, tx 75116) where it was diagnosed, but the failure could not be duplicated. The battery was replaced, but the failure recurred and the vehicle lost power. The vehicle was towed by aaa to the dealer for a second diagnostic test, but the cause of the failure still could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,700.
Vehicle started losing power while stopped at light in traffic, less than a mile down the road while coming to a stop the vehicle started to lunge forward as if I was accelerating then vehicle lost power and engine stopped. Vehicle message stated to 'shift to park and than select desired gear.' Once vehicle was shifted to park and then to drive the vehicle started to lose power again. While driving the vehicle automatically went into 'limp mode' nearly causing an accident. I made the 5 mile journey back home with the vehicle losing power while slowing or lunging while stopping. I am scared to drive the vehicle on the highway as this is almost grantees that there will be an accident. Prior to this day no signs of failing components.
2014 Jeep Cherokee~50K miles: Bought brand new from dealership and exclusively dealer maintained...a year ago 2 things spontaneously started happening to my Jeep. 1-as I would slow down and come to a stop my car would shut off, stall out. 2-as I was driving my electronic throttle control light, check engine light, and electronic stability control light would start flashing and the Jeep would not run right. I would pull over, turn the car off, reset the engine light and then I would be able to drive until it happened again. Sometimes it would happen after 5 miles of driving, other times I would go over 100 miles without incident. I had approximately 25% remaining on my oil life cycle-last oil change less than 6months/5000 miles. I tested the battery and a few things before I brought it to the dealership. Dealer said my oil level was dangerously low and I need a fuel system cleaning. They did an oil change and fuel cleaning, asked me to come back after driving 1000 miles for an oil consumption test. They said the result of the test was within normal limits. A year later, again around 20% oil life remaining-less than 6 months and less than 5000 miles since last oil change I am getting the same symptoms-all three lights coming on, car stalled on separate occasion. Will be bringing back to dealer this week, however this car has received all oil changes by dealer within the proper time and I take good care of the car- this seems a bit dangerous and should not be happening. It affects my commute to work, child care, time, etc.
The contact owns a 2014 Jeep Cherokee. While driving various speeds, the vehicle suddenly decelerated and the "four wheel drive unavailable" message appeared. Also, the check engine warning indicator illuminated. The vehicle was taken to reedman toll Chrysler (300 baltimore pike, springfield, pa) and the transmission was replaced. Later, while driving, the vehicle suddenly shut off. The vehicle was taken to the same dealer where it was diagnosed that the fuel pump was faulty. The fuel pump was replaced, but the failures continued. Later, the water pump was replaced and the transmission would not switch into the park position. The cause of the failures was not determined. The manufacturer was not notified of the failures. The failure mileage was 25,000.
On some occasions when I get gas my vehicle will completely stop and turn off right before I drive out of the gas station. Once restart it takes a few times and then I am able to drive. Once on the road it chugs for miles. Once the gas sets it's back to normal again. The fuel pressure gage was already replaced a few years ago. No one knows what is wrong and it would cost a lot to find out the source so I just deal with it until I can sell this vehicle. This has happened since 2017 when the vehicle was not even three years old.
The vehicle has a consistent issue of shutting off while driving after refueling. Issue usually occurs within a mile of the gas station. The car will begin stuttering and lunging and will shut off stopped or even at highway speeds. The panel shows a transmission light and engine light and will not function again until after putting it in park, turning off the accessories and restarting the vehicle. The vehicle runs fine after restarting, and will not have the issue again until refueling. The vehicle shutting off on the highway is a very dangerous and nerve-racking experience.
Engine seems to budge the car along with a popping noise when the gear shifts. Icons appear on my dash, gear blinks on dashboard and gear shifter, stiff steering wheel, hard time starting up and after the car is turned on the engine sometimes cuts off.
Bought the car about 6 months ago started having issues with transmission shifting and took it in and they told me all it needed was a software update and still to this day I have even more issues car don't start at time and then when it does check engine light turns on and when I try to put it on drive I big a big club I noise and you can really feel the car shake from the shift and and says service transmission and then all of a sudden all the service light come of by far the worse car I have ever bought!! and tell this day I still have those issues
Gear becomes stuck in the transmission while driving at low speed causing vehicle to rock as if it was hit from the back, took it in multiple times and was told the transmission software need calibrated but I suspect it is due to unexpected shifting of the transmission to neutral, resulting in a loss of drive which may increase the risk of a crash.
The contact owns a 2014 Jeep Cherokee. While driving, the check engine warning indicator illuminated. The contact coasted the vehicle to the side of the road and called an independent mechanic to come to the scene. The mechanic located failure code number: P1D73 (active grill shutter). The independent mechanic lifted the hood and noticed that two plastic pieces of grill shutter were detached. The vehicle was not taken to a dealer and was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 512,000.
Engine stalls while driving. Two cases in which this occurs: 1) after fueling the vehicle, if "topped off", the engine will stall when driving resumes. 2) random times, driving the car...when stopped, then turning left, the engine will stall in traffic (engine light comes on). Able to restart, but engine makes terrible noise (whining) on first restart attempt. The engine stall issue appears common to this vehicle (per internet search). Stalling in traffic or during turns creates safety hazard to driver and other drivers in the area.
My Jeep is popping out of gear, tells me to shut off the vehicle and restart it. I went to Dodge to ind out if it could be fixed and they said since its not apart of the recall that we will have to pay out of pocket. There is a recall on this Jeep for the 6 cylinder 2014, its for the same thing my Jeep is doing. This is now happening almost everyday, im afraid my vehicle won't turn on one day and im gonna get hit by another car or worse.
A D V E R T I S E M E N T S
- Elgin, SC, USA