CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 8
Injuries / Deaths:
6 / 0
Average Mileage:
34,761 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car goes into neutral while driving and loses power. Has happened more than 10 times. This has resulted in twice on the freeway and almost caused an accident. I have taken it in to be repaired and they stated it was a software issue.
Myself - along with THOUSANDS are having the dreaded P0520 Code come on!!! There is a TSB (HAS BEEN ONE FOR 7 YEARS) for this problem! Yet, since it seems to fail right out of warranty - THOUSANDS are being affected. Previously-The 2014 Jeep Compass SUV is among the 522 vehicles recalled by Chrysler alongside the 2014 Jeep Patriot SUV, 2013 Dodge Avenger, and Chrysler 200, all of which are equipped with 2.4-liter engines that are touted to have engine oil pressure loss issues that may lead to sudden engine stall or failure BECAUSE OF THIS SAME OIL PRESSURE SWITCH ISSUE "! Yet No RECALL on 2014 models when the issue is so widely well known!? Problems --Large oil leak, could have gone on fire or seized the engine. Turns out the oil filter housing assemble was cracked which seems quite common in this make, mode and year. The oil filter housing is cracked and it is a known issue with my vehicle. One morning there was a large amount of oil under my vehicle. At this time there are so many open issues with this defected part that I am unable to get this part cause there are 5800 people in line before me waiting for this part. I am unsure where to start to have this recalled but I would like to move in the direction of having that done. Please help! I read online that there was a possible petition started for this very issue. IT ALL BEGINS WITH THE OIL PRESSURE SENSOR CIRCUIT (www.sequentialtaillights.com/dodge/SB_PDF/TSB_LC_0803414a.pdf) Please recall this issue! Make JEEP REPLACE THESE IMMEDIATELY AT THEIR COST! Next -- TAKE A LOOK AT HOW MANY JEEPS OF THIS YEAR, MAKE AND MODEL have loud ticking coming on! My Jeep has developed the 3. 6l penastar tick. I noticed fca extended the warranties for vehicles equipped with the 3. 6l penastar v6 but for my model they stopped in 2013. How can I get my year added to that warranty since it developed the same problems as the previous years"?" ALSO - Front wheel issues constantly! Replacements!
Vehicle starts to hesitate and shake during acceleration and then the service gear shifter light come on and all the red lights on the gear shifter turns red.
Approximately May 15th 2021 the Start/Stop button started to malfunction causing the vehicle to not go into park. I called the Jeep dealer to set an appointment and brought the vehicle in for repairs on 6/1/2021. The Service manager mentioned that there was a recall on Jeep Cherokee Models but I still had to pay to have it repaired. As I see it as a Safety concern by the NHSTA, I believe it should have been covered at no expense to me.
- North Fort Myers , FL, USA
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The contact's daughter owns a 2014 Jeep Cherokee. The contact stated while driving various speeds, the accelerator pedal was depressed however, the vehicle stalled without warning. Additionally, shifting into reverse, the accelerator pedal was depressed and the vehicle stalled. The accelerator pedal was depressed several times and the vehicle lunged backwards and the rear bumper was scratched. The contact stated that several warning lights and false safety reading intermittently flashed on the instrument panel. The contact stated that his daughter had taken the vehicle to North star Dodge Chrysler Jeep Ram Fiat (7242 san pedro ave, san antonio, tx 78216) where the vehicle had been serviced under NHTSA campaign number: 19V447000 (power train) however, the failure persisted after the recall repair. The manufacturer was notified of the failure and informed him that there were no further recalls on the vehicle. There was no further assistance provided. The vehicle was not repaired. The failure mileage was approximately 160,000.
The contact owns a 2014 Jeep Cherokee. The contact stated the doors locked unintendedly with the key still in the ignition. The contact stated that the doors should not lock independently while the key was in the ignition. The failure was experienced on several occasions. The vehicle was taken to classic Chrysler Dodge Jeep (6300 N. ridge rd, madison, oh 44057, (440-428-1141) where the dealer replaced the key fob battery however, the repair did not correct the failure. The vehicle was not yet repaired. The manufacturer was not contacted. The approximate failure mileage was 100,000.
While driving my car suddenly seems to lose power and stop and on my dash it says must placed for on break to shift into park. As I am driving down the highway or through an intersection I am not trying to put it in park and it has caused me to almost getting rex a few times. I have taken it in to be repaired several times and no one can find anything wrong with it. This has been going on for several months and normally happens to to three times a month. I will only put the most recent date below
The first complaint is when the car was overheating and it needed a new transmission which was covered under the power train warranty. The second was when the car would have difficulty accelerating, and the main incident was when I was on the freeway (westbound 80 in hercules, ca) and the car would not accelerate beyond 60 mph so I needed to exit and when I was able to safely park the car, it died on me and I had to have it towed to the dealership, costing me over $2500 in repair regardless of the fix a couple years ago. This most recent incident occurred when at a stop light (antioch, ca)the car started shaking about to the die and the screen read 'must place car in park.' After placing the car in park the car started up again, but at every stop the car would shake. Most recently (concord, ca) an alert came on the screen 'service shifter.' After doing my research I was informed that my car may have been a part of a recall affecting the engagement of the gears. Bringing it to the dealership I was told it was not part of the recall, but am still concerned about the vehicle shifting gears, or lack thereof. I have documentation of the repairs and complaints, but do not have access to them right now. If needed I can provide them.
Car while running or driving just stalls for no reason. All electrical goes out as well. Also might just not start - essentially dead. Open front door and close it and the car starts again. It happens intermittently over the last 3 months. Mechanics are all over the place on the cause.
The parking brake engaged by itselt and would not release. After towing the vehicle to a local mechanic (Jeep is an hour away), the mechanic said the module has a plastic covering that is not water proof and condensation caused the module to fail. We had to replace the plastic covering with a rubber covering that would keep water out of the module. The costs of this are going to be upward of $1000. I hope Jeep covers defective parts. Apparently there is a service bulletin on this issue but no recall
Vehicle shuts off with all lights flashing if I don't change oil before 2000 miles. This happened to me the first year I had the car and I was almost killed on the parkway. Burke auto said it was a software update. Then it happened four days later I was able to get it to the dealership right down the road that I live but couldn't go over 15 mph and it shut off twice in two miles. Then when I got the car there it happened to one of the technicians and scared the crap out of him and he said he wouldn't drive this car. But no one did nothing.. now today I almost was in a accident at the food store because the transmission wouldn't stop and then the whole car stopped. It was brought to burke auto group on stone harbor blvd. Cape may courthouse NJ as they told me today they can't get to it and it's going to cost $$$$ then they let me walk home in the rain. I have had Jeep before and they are great cars but this one is going to kill me. Please help with this matter sense I can't get no help here. The car is at burke motor group in cape may courthouse. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
There is a warning saying service shifter that stays lit up on my display at all times. I have had all of my recalls done but this warning light stays on and is a neusance. You can not see the digital speedometer nor anything digital for that matter. First noticed it a few weeks after I bought the car. As soon as you turn the car on the light just stays on. The recalls should have fixed this but it did not. Very beautiful car but having several issues with it that a lot of people are having same issues when researching the internet. Need this fixed asap. Cost too much money to have this many issues. Very disappointed and will issue a class action suite if no response. Also lift gate won't lock. But that's on another claim that I issued to you.
The lift gate latch will not lock. It is a safety concern because I'm having to drive it while the rear gate is not secured. My battery died because the warning light for the lift gate would not go off. When this first happened the car was running but in park. The lift gate was opened and never locked since.
Upon fueling the vehicle, the vehicle operates as it is intended to for a brief moment, until idling on the roads. The vehicle will suddenly drop in rpms, and if it gets far enough, the vehicle stalls, directs me to shift to park, and press the start button. In some cases, the vehicle will start right back up, but with some trouble, or not at all. Vehicle becomes a metallic vegetable and starts emitting a rich smell of petrol. This issue does not occur when constantly driving at higher speeds or after the vehicle has driven 50 miles after fueling.
1) the shifter lights came on driving in from town to my house, appx. 10 miles, took a picture of all the lights on on the shifter. 1-5-2021. Wife turn off and on at home and lights didn't light up after they reset. Have not taken in to dealer as OF1-6-2021. 2) the dome lights stop working, all of them, took it in to dealer, they said the driver visor has a short so as long as I leave the fuse to the driver side visor off the rest of the light would work, new visor cost over $500 so I opted to wait till I could afford it, I have the bumper to bumper extended warranty, paid extra $4500 as long as I owe the darn thing I thought it would fix thing like this, no it does not. There is a recall on the visor wiring issue but mine was not covered. 2 month later dome lights ho out again"? call dealer and tell about it, say replace the left side visor fuse, tried it blows out, call again, they tell don't replace fuse any more?" left with no dome lightfor now. 3) transmission shifting issue in mountains, going uphill, had to pull over to slowly restart the shifting process, mine you this was a replacement transmission covered by warranty, this incident issued only once and starting shifting ok, didn't take to dealer, almost like what for, they won't do nothing but reset. In conclusion if I could return and get some return on it I would, even at a loss mostly likely trading in for a Honda.too dangerous for my wife to drive. Never again no Chrysler products.Jeep was a very big disappointment.
Constant transmission issues/ jerks and hard thrusts. Been in Jeep dealership many times with complaint. Same issues now out of warranty. Now as of Dec 25 2020, vehicle went completely dead, came back on and now throws all service lights on dash and vehicle will not move out of gear. Have to disconnect battery to put into park/neutral to move out of way. Undriveable. This 2014 lattitude has been a nightmare and an unsafe vehicle from the beginning. Unfortunately I was upside down on finance or it would have been gone. Now with it almost being paid off I am in financial ruin over this once again. Unsafe vehicle.
2014 Jeep Cherokee latitude 4 cylinder, battery went completely dead then came back in a hour, then shift (zf 9 speed transmission) got stuck in neutral. The only way to turn off the engine was to disconnect the battery seeing it was the weekend. Today 12/3/20, told that Jeep dealership software fixed the software issue, but I was told that I must have broken the shift while trying to get it into gear (not true) and must pay $300 for the diagnostic besides the entire HVAC system had to be replaced (which meant "no heat" in the car or venting which was already broken before incident but we had not needed any heat. When the car gear stuck, the vehicle was not in motion and I could not shut the engine off so the battery had to be disconnected. So cost of diagnostic, new shift entirely, and new HVAC system and the car does not have 100,000 miles yet. Consumer stated dealership is currently waiting for new shift to replace the broken one.
Driving the car the engine light and traction light would come on and the steering wheel would lock in position, moving straight or turning. Happened several times between servicing. Several codes came up and were addressed but did not fix the problem. Codes were U0131, U0418, U0131-87, U0415 and U0428. No issue until car was serviced for the latest recall. Car with dealer. Say it's a complete electrical system repair. Not once have I had an issue with my car in 4yrs until dealer serviced it for steering wheel recall.
I have a 2014 Jeep Cherokee trailhawk I started my car today and I have a "park brake service" message my parking brake is stuck and I can release it. After inspection I found my trunk full of water and found my brake control module full of water and corrode it. I call the dealer and they said they never heard about any issues like this and there is not recall for this issue, after checking online looks like is a common problem for this car models and I cant believe is not a recall for water getting into your Jeep Cherokee trunk. This is a major safety hazard for drivers because this can happen even when you driving your car in the middle of the highway. I hope NHTSA look into this safety issue and have it resolve with Jeep.
A D V E R T I S E M E N T S
- Winston Salem, NC, USA