CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 8
Injuries / Deaths:
6 / 0
Average Mileage:
34,761 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmission jerks when at a light it jerks forward. This is unsafe as I feel it could hit the car in front. I reported it to the dealer which I purchased and they say the transmission is gone. There is only 36898 miles on it. The dashboard lights shuts off while driving not allowing you to see the speed of the vechile or any other instruments.
The contact owns a 2014 Jeep Cherokee. The contact stated that upon placing her vehicle into park(P), the parking brake independently engaged while attempting to shift to drive(D). The contact was able to disengage the parking brake by holding down the parking brake button. While the contact attempted to make a left turn at 30 MPH, the contact released the parking brake button and the parking brake immediately engaged as the "service parking brake" message displayed. The contact was unable to move the vehicle and the vehicle was towed to a dealer. The mechanic discovered that 6-inches of water had been retained in the spare tire compartment. The mechanic believed that water had entered the vehicle through the rear corner seams of vehicle. The mechanic believed that the water build up had led to an electrical short which caused the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 55,000. The contact states that this report is no longer valid and the information is inaccurate. Please refer to VOQ 11487870.
Car lost power and warning message on dash said to shift to park at o miles per hour.check engine light was on. When I bought this Jeep it lost power the first or second week of ownership. I took it back to dealer and they said they couldn-??t find anything. The car would loose power and the above message would come up. Could happen when driving ar after take off. Problem has not been reproduced. Dealer said wire shorted out and burnt. Check engine light came on it also read message on dash stating to restart at park at zero speed.service transmissions, service park brake also would not dtart. This is about the deventh time this has happened in less then a year
I was driving on the highway and all of a sudden my car wanted me to shift into P to park while i was still in drive. My vehicle was hit passenger side as well in a hit and run incident. I pulled over and waited awhile and called the police then brought my vehicle home because it was not totaled. I tried to get coverage from my GEICO insurance but they were unable to help. Then February i was in a rear end collision from another gentleman on the way home from work. My vehicle was being repaired for a month and some change until i got it back. At first I thought it was the battery or alternator going bad, but a diagnostic test showed normal for both. I-??ve tried different gas thinking it could be bad gasoline. When the vehicle shuts down it-??s difficult to get it to restart. Now it is saying service 4WD which i believe is something with the transfer case because its not the axels or differentials which I had replaced from Jeff D Ambrosia. Looking for assistance to get my vehicle driving safe and possible reimbursement or help, I have all my receipts from what has been done to my vehicle since I first bought it in 06/20/20 For my birthday present. There is a lot of more information that i want an advisor or assistance to know as far as what i have already paid out of my own pocket with dates and receipts (battery, axels, rear diffs, alternator, etc) and try to diagnose it from there. I know about the mechanisms myself and my buddy who is an authorized mechanic. I am sure that after hearing all the difficulties and safety issues i have had i may be able to get some serious help and even possibly with my right side of my vehicle ! Thanks
On any drives at freeway miles that last for longer then about 45 minutes the vehicle sends a false service transmission light which puts the card in limp mode forcing the driver to come to a stop on the freeway. Within the first week of me buying the car, I was traveling cross country from CA to FL. I discovered in CA within an hour of the start of the trip this because the vehicle forced me to stop in the middle of the desert because of this I was forced to sit in the desert for 30 minutes waiting on a tow truck. When I turned the car back on the check engine light was on but the car was out of limp mode so I drove it to CarMax in Vegas (after having to do this three more times and stopping to get food to let the car rest. Vegas told me the car was 100% fine and called the dodge close to them who said it's just a "dummy light" and to just pull over and it'll be okay and I wouldn't be causing any damage to the transmission or engine. After traveling all the way across the country over 7 days in all climates the vehicle continued to do this at night in cool temperatures, with no total drives longer then 2-4 hours. Once we arrived in Tampa FL it seemed to go away and is fine in city driving however I was out ubering one night in the city at night and it popped up as well forcing me to stop in the middle of the road. It did this on a recent trip to Jacksonville as well from Tampa which forced us to pull over four times on a 70 degree day. I have beent told by Jeep if I want it reprogrammed I must pay as well as that now that the codes are off I will have to drive it until those sensors come back on. The issue is they turn off after the car has sat.
Engine stalls without warning. One occurrence stalled while in reverse, steering wheel jerked 3 times. After every stall has had the warning "Four wheel drive temporarily unavailable". Also had one that flashed "ECU Off" this has occurred mostly at low speeds. Happened twice today making it the sixth and seventh occasion.
After filling my jeep with gas this will cause the jeep to stalls then shuts off and all kinds of warnings and code appear. It will radom shut off and is extremely dangerous. Dealership could not diagnose. This is happening regularly. Goggle says many others have experienced this problem as well
Heavy water leaks in the back trunk area, unable to relase parking brake, ACC/FCW unavailable, powerd lift gate doest work some times. Sucked out at least 2 galons of water form the spare tire area, find serious corrosion in the electircal connector of the Electronic Parking Break Module located in the back truck area.
our mileage/odometer is flashing and states TSB. The TCM has been reprogrammed 3-4 times and still malfunctioning. Electrical issues through out cause stereo to not turn on sometimes and the all the sudden turn on its own. We have made complaints to the jeep and they said the recall have already been done they wont help us and then close our case with out any solutions. We have already spent 2000 or more fixing issues that don't help the problem. We completely replaced the shifter and the whole assembly that goes with it. We have had a quick learn done to the transmission. We still had codes popping for the TCM prior to the shifter going out. We have had codes come up for the drive train and where told that recall was already done and we still have issues. We are at a loss here and dont know what else to do. We have only got this car a little over a year ago and have reported problems since day one.
This vehicle has a known issue that has been ongoing for years. If the gas tank is filled (but not topped off) the car will stall when you begin driving when it sits idle at a traffic light or stop sign during the first 30 minutes of use until some gas burns off. When this car was purchased used in Dec 2017 it happened immediately after the first full tank. When idling or right as you step on the gas the car starts -??puttering-?? and stalls. A message states something like -??put car in park and restart-??. The only way to restart the car is to put it in park, turn it off completely, and restart it. The when you try to go again, it might stall or it might not. This can happen over and over again. When we determined what was the cause we got in the habit of not filling the tank completely, but sometimes you forget. Then as you start driving, it stalls-??multiple times. This is an extremely dangerous situation to be in when the car stalls in the middle of an intersection and will likely end up causing a fatal accident. During a recent recall appointment at Jeep service department, the car stalled as I was pulling into the service department parking lot, so they first hand experienced the issue-??in fact the service advisor had trouble starting the car. Jeep service called me later and told me there was an existing -??Star Case-?? with Jeep corporate. Case number S1814000002. This symptom in the document are exactly what I am experiencing. The suggested repair to is replace the fuel pump, fuel pump -??O-?? ring, and the Evaporative Charcoal canister totaling about $1400. If you google -??jeep S1814000002-?? you will find dozens and dozens of other complaints about the same issue, and not just for the Cherokee, it is other Jeeps as well. While this is a known issue, Jeep refuses to fix or issue a recall on this extremely dangerous safety issue.
I experience a loss of power while driving and a message pops on the screen telling me to put the Jeep in Park then back into gear but I can only get it to go back into gear and drive after parking and restarting it. The park function seems to go out as well and I have to use the parking break to stop from rolling away uncontrollably and while I'm pushing the break to the floor there are awful griding noises coming from underneath the Jeep. I've experienced these issues with and without a check engine light and once before the low battery voltage light came on and a day later turned back off. The check engine light also came on and the jeep lost power while driving the day after an oil change but does it randomly other times too. No car shops can figure out what it wrong and the dealership I bought it from wants to charge me just to look at it. Please help I'm a single mom and need safe transportation!
The dealership said the recalls wouldnt affect my vehicle BUT they had to replace the TCM. The TCM needed to be reprogrammed but I ending pay for a whole TCM. I don't think this is fair and I want to know how I can get Mopar to pay for it.
On 1 occasion vehicle went forward while in reverse. On several other occasions vehicle has shut off while driving, and displayed engine overheating on dashboard
Transmission shifted from D to N by its self as I was driving. Luckily hadn-??t gotten on the highway yet. A minute later I would have been in the highway when it did it. It said -??shift to p-?? the. It said to service transmission and a number of other things then would not shift after I FINALLY got it to engage. This is the second or third time this has happened! When going around a bend on a highway doing highway speed if I hit a bump I get a very bad vibration in the steering wheel and it makes the car swerve to the point of possibly wrecking. Have taken it to dealership (Jeff Wyler Batavia OH) for the same issue numerous times and they say they can-??t find anything every time but there is clearly something wrong with it! I used to stand behind Jeep. I no longer can. Within a year of me owning it I-??ve replaced Oil cooler gasket, timing gasket, rear diff gasket, and rear axle seal. It had only 80k miles when I had to replace all of this! Now to see what the hell is going on with it now! DO NOT BUY A MOPAR VEHICLE! I HIGHLY SUGGEST HONDA, HYUNDAI, or TOYOTA!
Error codes U1120, U1110, and U0121 all appeared at the same time. Car became undriveable while driving on the highway. Had to pull over with lost power and stop on the side of the highway. Tried to get the car started again and upon reignition the car cycled between air bag and transmission warnings. The car could not drive without reaching 7000+ RPMS at 5 mph. Ended up deserting the vehicle and had it towed to the nearest Jeep dealer. This is the 4th time the vehicle has broken down on the highway.
The vehicle, a 2014 Jeep Cherokee Trailhawk presently has 80,000 miles. The vehicle has every option available including keyless entry and start. The problem is intermittent and has been for over 5 years. Occasionally I get a -??Key FOB not detected-?? message on the center screen, while one or sometime two key FOBs are in the vehicle. Sometimes it happens when I first enter the vehicle and try to start the engine. When this happens I must press the start button with the key FOB. Some time it happens while the engine is running and the key FOB is still in the vehicle, when either the driver-??s side door or the front passenger door is opened and closed. If I am stopped and someone opens and closes the front passenger side door, the message appears and regardless of the situation around the vehicle, I must shift the vehicle into park, turn off the engine and restart the engine by pressing the start button with the FOB. Sometimes I must unbuckle my seat belt so that I can retrieve the key FOB from a pocket. Years back while the vehicle was still under warranty the dealer insisted that the issue was key FOB battery related even though I had the same issue with both key FOBs with new batteries. I strongly believe the issue is software related. The vehicle has all the latest software updates installed. I have been thinking of trading-in or selling the vehicle but I am concern that this safety issue will have a negative effect on the value of my Jeep.
My entire car stalled on me WITHOUT WARNING in the middle of the road while driving and showed a -??put in park and then shift to desired gear-?? message. After multiple attempts it finally turned back on helping to get me into my driveway. If somebody would have been driving towards me I would have been hit. After this, I went on a test drive with no warning dash lights illuminated, my car wanted to stall and was sputtering awfully after about a mile. Dash lights illuminated with a check engine light, service transmission, my traction control turned on and my selected gear (drive) was blinking a (D) on my dash. It was driving very slow. The dealer i bought it from had it towed and they -??found-?? it was a -??loose battery connection-??. I do not believe this. After checking multiple forums and reviews for this EXACT problem I am now DEVASTATED and BEYOND SCARED to drive my Jeep. I have read multiple reviews of this happening with these exact vehicles on INTERSTATES. My safety and others was put at risk by my car stalling in the middle of the road. If i continue to drive this Jeep lives could potentially be put at risk if I am on busy roads and it stalls. No warning signs or lights appeared before this incident.
A D V E R T I S E M E N T S
- Chelmsford, MA, USA