CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
10 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
24,112 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My electronic parking brake malfunctioned. The vehicle was parked in a driveway and turned off without activating the parking brake. When I returned to the vehicle and restarted it the parking brake was engaged and would not turn off. In addition, the red 'brake' light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing; and, 'service four-wheel drive' appeared on the dashboard message window. After several attempts flipping the parking brake switch from the on and off positions, then holding the switch in the "off" position for several seconds, the parking brake did disengage. All of the lights remained on. Each time the car was placed back into "park" the parking brake would re-engage, and I needed to go back through the same process to disengage the parking brake. I brought the car in for service due to the issue on 9/13/19 at a certified Jeep dealer/technician. The technician advised that the cause of the problem was corrosion of the electronic parking brake module located in the rear of the vehicle, due to water somehow accessing this area. Importantly, the technician could not identify how water got into the area. The technician replaced the corroded module and wiring harness. The technician advised that they could not guarantee that the issue would not re-occur as they did not know how water accessed the parking brake module, but that they had resealed the entire area and were hopeful this would be a permanent fix. I have not had any issues in approx. 60 days/2000 miles since having the module replaced. The cost of the parts and labor to replace the module was $963. I believe this to be a latent defect which adversely impacts the safety of the vehicle.
Was driving home last Saturday night. 10-26-19, all of the sudden antilock light warning appeared, parking brake warning, 4X4 system. Traction control, and service transmission warning. I pulled over, shut vehicle off, once restarted it was all off, then I drove about 10 miles up.the road. It came on again all lights and warnings, when your driving between 40-55 mph, it seems to accelerate and then decelerate. As if someone was giving it gas and then letting off of the pedal, is how I can describe it. I started it on today 10-28-19, it's still driving the same way with all warning lights on. Code reader doesn't show anything wrong with it. Vehicle has 61,640 miles on it. 2.4L, 9 speed transmission.
The electric parking brake set itself and would not disengage, requiring tow. The dealership told mei need to pay for a software update to fix the problem, however I discovered on my own a service bulletin describing the exact problem #08-060-16 the vehicle was parked, but could not be operated. My opinion, either the dealership is incompetent, or purposefully deceitful. Pay for a software update. I asked, he couldn't answer... how did I break the software"?" it is not software, the bulletin says it all.
Emergency parking brake (epb) will not release. Enough complaints that Jeep issued a tsb on it. Although it happened to us when vehicle was parked, it could have been applied when vehicle was moving. Noticed after we went to move vehicle after parked. Display shows "service emergency brake". lots of other complaints on same issue in your database and in Jeep user groups.. please do the right thing and get a recall issued, car towed on a flat bed to daytona Jeep. Left skid marks left in parking lot at embry riddle university. - rear wheels locked and would not budge one inch. Bad tsb mentions water infiltration around epb module near rear tire in rear hatch area. Complaint also filed with Jeep. Case 64649523. Not safe and expensive to repair if no recall. Serious issue.
- Alexandria, VA, USA
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Emergency parking brake (epb) locks up. Can not release. Jeep tsb mentions water infiltration around epb module by spare tire causes this issue. This could have happened when driving (it did not). Cant release brake. Cant move car. Brake is electric and releases upon gear shift movement tsb reported that connector and module gets corroded from water that enters from a bad seal. The shorted out module / connector could have cause brake lockup at high mph
Leaving my driveway the E-brake activated and I could not deactivate the unit. Called aaa to have the Jeep towed to contemporary automotive. The tow truck driver had a difficult time putting the Jeep on the ramp truck. I am fortunate I was not going 50mph. The service adviser said the problem with the E-brake was that a sunroof drain hose was kinked and water cause the E-brake fail.
Decelerating on I-75 off ramp to city street, turned off cruse control, Jeep stuttered to a stop when lightly pressing brake pedal. Accelerating cautiously, struggled to accelerate, rmp needle revving high, sluggish acceleration, jolted/stuttered to accelerate to 35-mph then accelerated normal. 4 miles down city street went to decelerate slowly for stop light, "service electronic brake system." Message came on screen, brake pedal became extremely stiff. Brake pedal would not press down as normal. Had to struggle just to get Jeep to stop at busy intersection almost rear ended vehicle in-front of me... placed Jeep in park, turned off & restarted Jeep, as past electrical issues in 2017 have happened with deceleration/acceleration (in 2017 turning off/on Jeep helped(past in 2017 bad battery cell dealership missed had to take somewhere else for correct diagnose/replaced battery)). Light turned green tried to accelerate through intersection to park in parking lot, Jeep barely accelerated to 10-15 mph "service electronic brake system" message came back on after 10 mph was reached. Had to jam down foot to barely move brake pedal 2 cm to come to a stop in the parking lot (almost hit building). Went to put driver side window down before turning off Jeep & driver side window wouldn't go down. Now safety issue might not be covered under warranty /dealership 70,774 mileage. These safety issues should always be covered for full life of warranty not just to 60,000 miles!!!!!
The contact owns a 2014 Jeep Cherokee. While at a stop sign, the vehicle shut down, the brakes lost power, and the anti-skid and check engine warning indicators illuminated. The manufacturer was made aware of the failures and informed the contact to take the vehicle back to the dealer from where it was purchased. The contact took the vehicle back to regal Nissan (770-998-8686, located at 1090 holcomb bridge rd, roswell, ga 30076) and was informed to call a Jeep dealer. The contact called robert loehr Chrysler Dodge Jeep Ram srt and Fiat at 770-382-5885 (located at 567 E main St, cartersville, ga 30121) and was informed to take the vehicle back to the Nissan dealer from where it was purchased. The vehicle was not diagnosed or repaired. The failure mileage was approximately 43,600.
I parked my car on main street in town to pick up my mail. When I got ready to leave my emergency parking break was on. ( I never put E brake on, bit did it by itself) I tried to disengage but it would not. I had to have car towed and it cost me $611.28 in repairs. We were told water and corrosion was found in electric parking brake module and connector. I have been researching this and have found there are several complaints. We called Jeep who told us there was an issue with the E brake but my VIN number didn't match. Obviously it should. Very frustrated with Jeep at this point. Water should not be getting into the module. That is a manufacturer deffect and should be covered as such and recalled.
My Jeep Cherokee electronic parking brake has come on by itself and it cannot be turned off. This first happened at the end of last year and I brought it to the dealer and I had to pay for the electronic parking brake switch to be replaced. Last week it happened again and I brought it back to the dealer and they told me that now the electronic parking brake connector and electronic parking brake module both need to be replaced at a cost of $1500 plus. Doing a search on the internet reveals that this is a common problem with Jeep Cherokee. I am afraid to drive the vehicle as this can happen anytime and it is unsafe. To drive. Looking on the Jeep website they have issued a service bulletin that covers the exact issue - electronic parking brake module connector water intrusion. The problem that they claim is due to water damage and it is in a spot where I find it hard to believe any water can get in.
Car dashboard displays "service park brake" and "4WD system temporarily unavailable". car is stationed. When putting car on drive, it does not move when accelerating. Emergency parking button was looked into and it did not resolve the issue.
The transmission slips and when your oil is low the car dies on you the car has died on me and on highways back roads pulling out of my driveway transmission is slipping all the time
While driving on a 4 lane highway at 65 mph the vehicle partially lost power and would not accelerate, up shift, or ownshift, the brake lights started flashing, along with many other lights on the dash including check engine. I pulled over to the side of the highway and shut off the Jeep. I waited a minute then started it back up. The service parking brake message was on the message center, the odometer is blinking, and 4WD is temporarily unavailable. I had it looked at by a mechanic and they showed me the park brake module had water intrusion and was very much corroded.
The contact owns a 2014 Jeep Cherokee. While driving down a hill, the contact depressed the brake pedal and felt an abnormal vibration. The failure occurred during inclement weather. The brakes had been inspected several times, but the dealer (elm grove Dodge Chrysler Jeep Inc., 2538 national rd, wheeling, wv, 304-243-1999) was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 28,815. The VIN was unknown.
My wife was driving the car on the highway and suddenly lost power and began slowing down. Fortunately no accident happened. The dashboard showed that it had transmision problems. When we bought the car we mentioned the sales person that we felt that the transmission wasn't working good but he answered was that this was something normal. The dealer fixed the break booster about a year ago but the car still shows a low break. This happened when my wife was driving the car and the car suddenly stoped in the middle of the street.
The contact owns a 2014 Jeep Cherokee. While driving 65 mph in the rain, the windshield wiper motor failed and the exterior and interior lighting shut off. The contact coasted the vehicle to the side of the road. Once the vehicle was restarted, the lights turned back on and the vehicle operated normally. The vehicle was taken to bemidji Chrysler center (located at 755 paul bunyan dr nw, bemidji, mn 56601, (218) 751-8006) where it was diagnosed, but a failure could not be found. In addition, while driving 35 mph, the steering wheel seized and the brake pedal failed to stop the vehicle when it was depressed. As a result, the contact crashed into a fence. There were no injuries. A police report was not filed. The dealer was not notified. The manufacturer was notified of the failure and did not assist. The vehicle was able to be driven from the scene and was not diagnosed for the brake and steering failures. The approximate failure mileage was 37,000.
Twice, I was driving at 35 mph or less and the brakes engaged automatically all on their own, slamming on the brakes flashing "brake" message in the instrument panel and stopping the car while in motion.the city road was dry both times.first time June 12, 2018, traveling 27 mph, there were large construction barrels along the road on the right side, cars on left, the car in front was 1-1.5 car lengths away, my car was in the right lane, no items on the road surface, my car stopped in the middle of an intersection.dealer couldn't find a stored message or any problems.second time, August 18, 2018, driving in the left lane, grass median with trees, no cars close (all were at least 2-3 car lengths away), nothing on road surface, about 30 mph, on a city street. Dealer again couldn't find anything.this is very scary. How do I know if it won't happen again while driving at a higher speed and the car stops abruptly and I get rear-ended and die?
A D V E R T I S E M E N T S
- Lancaster, MA, USA