CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
10 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
24,112 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Within the past year my electronic parking brake seized. I had to have my vehicle towed and parking brake replaced. Mechanic stated brake was damaged due to water getting to the part. This past week while away on business 3.5 hours from home the parking brake engaged when car was parked and would not disengage. I had to have the car towed from the motel to a garage. It was not a Jeep dealership. The mechanic found a service memo #08-060-16 regarding this issue on my Jeep. He knew I needed to get home that day so my electronic brake was unhooked so I could drive. He stated that water again was the issue. That there is a leak in the back window that causes water to pool in the parking brake which this time shorted the computer that runs the switch for the brake. He also stated that this could have caused a fire if I had managed to disengage the brake and continue to drive. After research I see this is a continuing issue in this vehicle year and model. I feel a recall is warranted
Vehicle started to have brake pulsation took vehicle to ase certify tech checked brakes stated pads caliber ok but the rotors were warp front and rear brakes this show rotors are defective from manufacturer stated Jeep are having this problem called Jeep corporate office and rep. Mariela stated to refer to vehicle warranties dont know what this has to do with defective unsafe parts installed in vehicles vehicle was in motion and vehicle brakes were working in correctly causing concern for my safety I have the defective part offered to turn it to dealership so it can be sent to corporate for inspection they refused to accept part stated they are the only ones who can consider it defective
Emergency brake light is on in dashboard. Emergency break will not power off and the light will remain. Emergency break does not click on or off anymore.
While either slowing to a stop or accelerating from a stop, the vehicle "jerks", or "lunges". though I apply the pedals smoothly (gradually), the car moves as if I were pumping the brake at ~1 second intervals. Because the car is in drive and my foot is not on the brake, this causes drivers behind me to get awfully close (as my brake lights do not signal that I am stopping). This happens chronically (>1X /week).
I have a 2014 Jeep Cherokee trailhawk I started my car today and I have a "park brake service" message my parking brake is stuck and I can release it. After inspection I found my trunk full of water and found my brake control module full of water and corrode it. I call the dealer and they said they never heard about any issues like this and there is not recall for this issue, after checking online looks like is a common problem for this car models and I cant believe is not a recall for water getting into your Jeep Cherokee trunk. This is a major safety hazard for drivers because this can happen even when you driving your car in the middle of the highway. I hope NHTSA look into this safety issue and have it resolve with Jeep.
The warning light came on multiple times (first day 10/4/2019 driving locally), regarding servicing the transmission, brake and airbag after starting and in a non-moving mode. On the second day of ownership 10/5/2019, I took it to the closest Jeep dealership to have them check on the warning light. The tech advisor gave me a print out of all the error codes showing (quite a few). On the sixth day 10-10-2019, I only had driven it locally when the transmission slipped out of the drive gear when I was at a stop sign. The drive transmission wasn't engaging when I pressed the gas pedal. I put it in 'park' and then back into 'drive', and it then went forward. I drove home, and I parked the Jeep in my yard. I didn't drive it again with a real concern that the Jeep wasn't safe to drive and not wanting to get stranded along a road somewhere. In 11/2019, I next drove the Jeep in my attempt to get it to the dealership service department to have the diagnostics done to find out the exact issues. The transmission did the same thing and slipped out of 'drive' in busy stop and go traffic in route on a 5 lane highway at a traffic light after stopping and giving gas to move forward. This time it took four attempts (placing in park and then drive) before the Jeep would drive forward. I made it to the dealership on a prayer five minutes further down the road. The final diagnosis (12/18-2019) was that the Jeep needs a transmission/engine wiring harness. 'there is a brake in the transmission control module circuit for communication and depending on how the engine flex's, the communication line drops out and causes the tcm to go offline'. on 4/12/2020, I took photos of the code flashing (see attached images). It wouldn't start. One week later, it started and I drove it in my yard to park it farther out of my main driveway. There it has sat for a few months.
I was driving in the highway and the Jeep stop completely with the parking automatically and in the board was blinking transmission service, literally the truck went crazy I couldn't move the truck in the highways thanks god their were not to much people in the road. I got to do a research and many people have the same complain and the same problem on their Jeep Cherokee.
Again the check engine light came on. This is our 2nd engine and the dealer says it is this new engine that needs to be replaced. The Jeep will idle rough, shift on it's own, all the same transmission issues. And now the parking brake locked up and I had to have it towed home. I assume it is the transimission because it still will throw it in neutral while driving.
While driving at a slow rate, the ebrake engaged by itself, bringing the car to a stop and rendering it undriveable. The ebrake would not release when pushing the button down or when shutting the vehicle off and restarting it. Vehicle needed to be towed away.
Water has leaked in to my vehicle and caused issues with the electronic parking brake to short out and need to be serviced. The epb now automatically engages itself when putting the vehicle in park, causing us to be stranded. Upon investigation, it appears as though numerous individuals with my vehicle that have a sunroof experience the same issue, possibly due to drainage tubes installed by Jeep that they did not make owners aware of.
The contact owns a 2014 Jeep Cherokee. The contact stated that while reversing out of the garage, the parking brake activated independently. The contact was unable to release the parking brake. The vehicle was towed to an independent mechanic to be diagnosed however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
I was getting gas and when I went to put the vehicle in drive the emergency brake enabled, with the light blinking. After several attempts to turn it off, finally it dislodged. While I was attempting to dislodge the emergency brake, I happened to be at the gas station where my mechanic is, who I use for oil changes and minor maintenance. He opened my trunk and noticed cracks in the frame, and the entire spare tire wheel well was filled with water. He advised me to take the car directly to Jeep and that they needed to fix this, it was his opinion this was a safety manufacturing defect. I took the car to Jeep, who informed me my car was out of warranty and they would be charging me for this. I contacted corporate Jeep, who unfortunately relies on their dealerships to advise them. Corporate finally told me that after three weeks of the Jeep dealership having my car, they would not be covering the issue due to a front end accident from 2015. I took the car to the body shop who fixed the car from that accident and received his expert opinion that this was all original, never fixed and there was no way the accident could have caused this. He reiterated that the dealership should rectify this issue since it is a safety issue and a manufacturing defect. There is nothing wrong with the gasket and there is no other way, in his opinion, for water to enter the spare wheel well and affect the emergency brake. The car is currently at the dealership, the emergency brake will not dislodge. Jeep needs to be held accountable for this.
Vehicle does not go while on incline at a stop, revs to 3K RPM then will spin out tires. Delayed start at stop lights and speed ups. Had recall done software upgrade twice, drives fine for a couple weeks then back to it. Had numerous close calls while pulling out into traffic have to let off gas and accel again and pray it goes...
The contact owns a 2014 Jeep Cherokee. While driving approximately 10 mph, the contact depressed the brake pedal and the electronic brake system engaged; however, it failed to disengage. As a result, the vehicle could not be driven. The vehicle was towed to harr Chrysler Jeep Dodge (110 gold star blvd, worcester, MA 01606) where it was diagnosed that there was water damage to the module. The manufacturer was not notified. The failure mileage was 98,000. The VIN was invalid.
Electronic parking brake automatically engaged and wouldn't release when the car was located at an intersection on a major city street. The epb module is corroded with water damage. This is located in the back of the vehicle near the power lift gate. There was a recall on the power lift gate: Safety recall R27 / NHTSA 15V-393 power liftgate module but the recall only addresses the lift gate module, not the epb module.
I have a 2014 Jeep Cherokee latitude it has over 100,000 miles over it I just recently had the transmission service which was no more than fluid change. Recently while driving to a restaurant to pick up some dinner the parking brake service light came on yellow indication came on I was just driving normal weather no snow no rain sitting in line at the drive-thru. I pulled into a parking spot to place it in park and to see if I could release the parking brake as the parking brake indicator light was on. Once I place the vehicle in park the emergency parking brake engaged the brake light came on and it will not release. Had the vehicle towed to my house which is less than a mile away call the dealership and they just kept asking for codes there was no codes to be given. I have tried many solutions including of disconnecting the battery pulling the fuses I have pulled the brake module from the back now that there was a little moisture in there. I tried it out and ride it let it sit a day or two. The brake will not release. Local dealership wants me to bring it in for an expensive diagnosis. After jacking up the vehicle myself I was able to determine that it was only the driver side that will not release.I was also told by the dealer that if I just rocked it between reverse and drive that it would release. It did release once but I literally had to drive with the parking brake on until it did let's not do that again. I replace the module with one I found online from another Jeep Cherokee and it did not correct the problem. Local dealerships have no idea have never heard of it was no help whatsoever
A D V E R T I S E M E N T S
- Winston Salem, NC, USA