CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
10 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
22,950 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on the highway and the park brake warning light came up. This light was on for some time. When I stopped the vehicle and started it again, the parking brake was engaged. I was not able to drive the vehicle.
While driving the parking brake suddenly engaged and the parking brake warning light came on the dash. I pulled over and was not able to disengage the parking brake. I shut the car off and when it turned back on the parking brake was still engaged. When attempting to disengage the brake, the light on the switch would pulse but not disengage. The car would then not operate in drive or reverse and had to be towed to my house. The following day we had it towed to a dealership was were told that water had corroded the module and would need to be replaced. I-??m currently awaiting the replacement part and incurring the fees for a rental car at my own cost. The estimated cost from the dealership is around $1,200 and the part isn-??t scheduled to arrive until the end of next month.
I was going to leave for work at 4am as usual, went out to my vehicle and tried to put it in reverse but the emergency brake was on. I had a -??Service Parking Brake-?? prompt and light on the dash, and another -??Brake-?? light lit up, showing the emergency brake was on. I figured I had accidentally hit the button and went to disengage it, but it would not turn off. I had never used the emergency brake, and had no prior issues with it. I was forced to call into work due to not have transportation at that point. After toggling the switch for 15 mins, the light shut off and I immediately put it into gear to drive to the nearest automotive repair shop, where when I put the vehicle in park again the light came back on. I found out today that it was the module located in the spare tire compartment, both of which were soaked with water. Turns out there is a National shortage on this part with no ETA on when they will in stock, which forces me to have to buy a used part. The kicker on that is there are only 11 used ones available in Minnesota where I live, they need to be flashed, and the used part is twice as expensive as a new part. Regardless of which part I use, if water is seeping into that area constantly it-??s only a matter of time before it happens again. I have now read stories of the brakes engaging while people are driving, and luckily nobody has been hurt yet. My issue with that is my wife and I use this vehicle daily with our 2.5 year old daughter and 5 month old son, and we bought this vehicle because of its safety features. The fact that this is a known issue, my bill will be north of $1,000 for the repair WITH A USED PART, and no interim fix is baffling to me.
I was driving my 2014 Jeep Cherokee and suddenly the emergency break light came on I loss acceleration in traffic were I immediately panic and I to force truck out of traffic onto side of road about a month before I just put it in stop because I was having issues with this the bank won-??t do anything about it am force to pay for a truck that-??s unsafe to drive please help point me in the right direction on what can I do..
While driving the vehicle- the service emergency brake light came on. The emergency break then automatically engaged on its own and would not disengage. The car had to be towed because the e-brake would not disengage. It was raining the day this occurred. Dealership indicated that water got to the e-brake electronic components and corroded/fried the components and therefore need to be replaced. This also caused the calipers to seize and rotors/pads to need replacement. Jeep dealership and customer care are refusing to cover any costs of damage even though I've asked them to look into the active investigation being conducted on this issue as well as similar water intrusion issue with models that had power liftgate previously. https://www.cnet.com/roadshow/news/jeep-cherokee-parking-brake-investigation/ https://www.autoevolution.com/news/13-million-jeep-cherokee-vehicles-may-be-recalled-over-parking-brake-issue-194687.html
- Washington, DC, USA
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In the spring of 2021 my parking break and break light illuminated on my dash, my electronic emergency break would not disengage nor would my vehicle move in drive or reverse. After bringing my vehicle to a local mechanic, they diagnosed the issue that the EPB (electronic break module) which is located inside the rear end of the vehicle was corroded from water damage. (See attached images)
Electronic park brake engaged without prompting. Dash indicator lights for Park Brake & Transmission Service along with 'D' for Drive on dash flashing. Could not move car due to park brake engaged. Took several restarts to disengage it. Happened twice with no dash warnings between incidents. Park brake engaging while driving is dangerous and I don't feel safe in this vehicle as I have had a prior issue with losing acceleration on the freeway leading to a scary event.
The park brake will not disengage the park brake is located in the rear driver side compartment behind the rear tire which gets water corrosion every time it rains and once it is corroded the park brake will not disengage this happens to be an issue with every 2014 jeep care Cherokee sport I-??ve had to have the park brake module replaced several times and have read several service bulletins where this has been an issue
Upon backing into a parking spot this morning, my EPS dinged and the break light started flashing. The yellow brake indicator light also popped on. I know there is an open investigation into the EPS system right now so this is another case of malfunction. It has not done it while driving, but now I am terrified it might and I am constantly driving my car. Nothing has been inspected as of yet.
I placed my Jeep into park at a drive thru ATM, once I finished my transaction, the parking brake independently engaged while attempting to shift to drive. I was finally able to disengage the parking brake after many attempts by holding down the parking brake button and shifting to drive with my foot on the gas pedal at the same time. I managed to pull out of bank lot and made a left turn at 15 mph, once I got into the right lane safely, I released the parking brake button but then the parking brake immediately engaged as the service parking brake message displayed. I was unable to move the vehicle and my jeep was towed to Paul Bailey's (Chrysler-Jeep-Dodge-Ram) dealership in North Kingstown, RI. My jeep was evaluated that coming Monday, 6-6-22 when tech found codes in system for electronic parking brake. The tech then removed carpets and discovered standing 12 inches of water retained in the spare tire compartment as well as major corrosion in module. The tech tested vehicle and found leaking through the sheet metal seams at top of both sides of tailgate which he then cleaned and resealed. The tech stated that the water had led to an electrical shortage [of the EPB module], which caused the failure. He replaced park brake module, spliced in new 30-pin connector for park brake module and then reassembled vehicle. The tech cleaned sunroof drains of debris causing overflow onto headliner and removed headliner to confirm repairs and clean. The tech also removed rear fascia, resealed body seams behind lights and bumper. I notified the manufacturer of the failure but offered no assistance at all. The vehicle was repaired and remained in the possession of the dealer until July 18th for a total of over 6 weeks with no rental car discounts from Jeep dealership or help from the manufacturer. The failure mileage was approximately 53,631 miles. If my 2yr old and 4yr old were in my jeep on the highway at 65mph, this would be a tragedy and possibly a fire explosion!!!
The parking brake engaged while moving, I am happy that it didn-??t happen while I was moving fast. This is cause for serve concern if it was to happen at a high rate of speed. Currently I am sitting and trying to trouble shot the issue and may have to call a tow truck.
When I very first got the vehicle I went into settings and turned off the automatic parking break then for no apparent reason it came on all on its own after it turned on it took a good 20 minutes to get to kick off and when I took it to the service center they said it was deadly dangerous to be driving it the way it is i-??ve been without a vehicle for over a month I-??ve had no way to get to and from work except for bumming a ride from friends and relatives and it-??s going to cost me between 1200 to 2 grand to fix it and I know I am not the only one that is having this issue when I spoke to the manufacturer they gave me a couple local repair shops that couldn-??t see me for over a month and basically said f*ck off
The Parking Brake light in my vehicle came on. After having it checked I was told I'd need to go to a dealership to have the module replaced. The next day, the parking brake came on in the vehicle without any warning after I started the car. It took 2 hours and several restarts for the brake to turn off.
All-wheel drive light indicates PTU is not working on the vehicle. PTU was replaced by dealership and is still not working. There is a recall out for my vehicle but my VIN number does not fall under the recall notice so I was charged for a PTU unit and it still does not work. My car shakes violently at high speeds of 60 mph and randomly puts my car into the emergency brake
The parking brake comes or activates for no known reason. I tow this Jeep behind my RV and have had the parking brakes come on while on the highway and streets. It is very dangerous because it causes the jeep to sway left and right making it hard to control the RV. You literally have to stop where ever you are and exit the RV, go to the Jeep and manually unlock the parking brakes. VERY DANGEROUS!!! It has happened numerous times.
On July 27, 2022, I remote started my 2014 Jeep Cherokee Trailhawk, as I always do and drove off. As I was driving a peep sounded with a quick blinking flash with a P! on my instrument panel. It did that about 8 times and it went away. On July 28, 2022, I again remote started my car and the P! was displayed with Service Park Brake in stored messages. I was able to drive to work, when I parked the parking brake engaged and was unable to manually remove the parking brake. I went into the shifter box and was able to bypass the parking brake and stored messages cleared. As I was driving, all came back on, again slowing down my car. Now I'm unable to bypass e-brake or parking brake. Making my car unusable and unsafe. We went into the trunk and came across water in the side pockets and spare tire area. Looked at the e-brake module and it is corroded, my car has been parked for 4 days. I am afraid of driving my car and having it stop on the highway. The consumer is still experiencing water ingress and can not determine where the water is coming from. There is about 4 inches of water in the spare tire well and side pockets.
The parking brake is stuck on and cannot be disengaged Just happened today trying to go home, car sat for 7 hrs, I did not put the parking brake on No mechanic has seen it yet
Heavy water leaks in the back trunk area, unable to relase parking brake, ACC/FCW unavailable, powerd lift gate doest work some times. Sucked out at least 2 galons of water form the spare tire area, find serious corrosion in the electircal connector of the Electronic Parking Break Module located in the back truck area.
A D V E R T I S E M E N T S
- Lewisville, TX, USA