This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When in city driving, vehicle jerks between 1st, 2nd and third gear. When in a quick stop vehicle fails to accelerate right away. Both intermittently concerns. Spoke to my local dealer and they state is a know issue with this model vehicle and that is just the way they are. Unacceptable
Transmission stutters and bucks on initial acceleration from a standing position with high variable revolutions and latent unintended acceleration resulting. Occasions of erratic forward motion occur at any speed when pedal is pressed but not always at same location of pedal stroke. A recent occurrence of loss of acceleration while turning left and merging into traffic lanes left the vehicle and occupant stationary and vulnerable for several seconds. There appears a progression of increasing frequency and severity to these events that I have reported to the dealership on several occasions, the latest being on 10/8/18. They stated they had been receiving or hearing of similar issues.
While driving the Hyundai Tucson at times the automatic transmission does not engage to the next gear. We were driving on the freeway and went to make a lane change as a result of the transmission not engaging properly we were almost hit by a big rig. We have taken it to the Hyundai dealer we bought it from but they keep trying to tell us it is the way my son drives. But the problem is that it also happens when my daughter-in-law is driving. My sons drives with two feet and my daugher-in-law drives normally. To give you an example last Friday my daughter-in-law drove me to the doctors. We traveled about 20.5 miles round trip and in the time the transmission did it nine times. I feel this is a safety hazard. I have complained to the hyundia Corp but all they have done so far is to open a case number for my complaint(#11611806)
The 2017 Tucson sport has the 1.6 turbo with the dual clutch transmission. When pulling out into traffic, one never knows if the car will respond to the gas pedal and accelerate or just stumble along. This is a known problem, and there is a recall or similar for the 2016 with NHTSA. The dealership (kearny mesa Hyundai, san diego) tells us that "they all do that" when we took it in for safety concerns and repair. Any subsequent requests for repair were met with "it will cost you 150 dollars to check it out if it's the same situation as before with no solution". this car is a danger to us and others on the road. It also tends to go into some sort of leaf blower mode sometimes when you hit the brakes, where the revs soar but it doesn't act like it downshifted. This is not a mixup in brake/gas pedal usage, like the unintended acceleration problems weve all read about with other brands. The dct has a mind of it's own and is a hazard on the road. The problems are when the vehicle is in motion, and it can happen anywhere, at random, highway, freeway, pulling out of a driveway... anywhere. Please help get these dangerous cars off the road. Not sure what documentation you want, but the car is under warranty, and was bought in Aug 2017. Cars with this engine/trans are still for sale in the showrooms nationwide, a known danger to all concerned. The dealership service mgr has told us how there are a lot of unhappy customers out there with 1.6 turbo/dct drivetrains, and yet they are selling more by the day. Yet there is no support other than the one time attempt and "they all do that". help.
Tucson with dct accelerates very slowly after coming to a stop, basically unresponsive for a couple seconds. This happens all the time in city driving no matter what direction I go after the stop. I noticed this vehicle stays in 2nd gear unless it comes to a complete stop for a full second. Anything less than that and the car stays in 2nd gear and then lags and stutters when the accelerator is pressed. I don't know for sure but a vehicle that doesn't downshift to 1st gear when basically stopped might be an issue.
- Lombard, IL, USA
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The contact owns a 2017 Hyundai Tucson. The contact called on behalf of the driver. While driving at an unknown speed, the transmission went into neutral, the check engine indicator inadvertently illuminated, and the vehicle decelerated. The vehicle was taken to bay Hyundai (located at 641 w 15th St, panama city, fl 32401, (877) 461-4473) for diagnostic testing, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000.
I purchased a 2017 Hyundai Tucson a month ago and it has dangerous and defective transmission behavior. There have been multiple times when I have pressed the accelerator and the car moves very slowly for a few seconds then suddenly lurches forwards. I have also pressed the accelerator while driving and the car has actually slowed down! there was a scary incident when I was turning into traffic, and instead of behaving normally, my car slowed down, putting my wife and I at risk of being hit in the side by the approaching traffic! this cars behavior is dangerous and somebody will die because of it (if nobody has died already). I have taken the car to my local Hyundai service center and they said nothing was wrong with it, and that I will "get used" to driving it, because it is a dct (dual clutch manual transmission). This car was marketed as an automatic. I know how to drive both automatic and manual transmissions, and I have never seen a "properly functioning car" behave like this. I have reached out to Hyundai corporation and they have not gotten back to me about a resolution, but in the mean time this car is very unsafe and needs to be recalled!
Extreme hesitation when pressing gas pedal from a stopped position with the ac on in high ambient temperatures (in a non-dct SE plus model) creating a dangerous situation. Auto trans adaptive values were reset by technician with some improvement, but hesitation returns shortly thereafter. Difficult to reproduce and/or diagnose since hesitation seems to only occur when the outside temperature is 85F-90F or higher and car is at operating temperature with the ac on.
Upon suppressing the accelerator pedal vehicle fails to accelerate from standstill creating a 2-3 "pause" that is highly dangerous especially when entering traffic, freeways, etc. This is clearly a problem that is documented however no recall has been granted for this model. It doesn't matter what road: City street or a highway. The vehicle hesitates and does not move when you need to! when the powertrain does finally take hold, the engine revs high and pulses forward causing yet another disturbing and potentially dangerous condition for driver and others on the road. This is clearly a mechanical and/or software glitch that will eventually result in accidents and bodily harm. Note this condition is sometimes intermittent therefore creating a false sense of driver control since you never know when you will face lack of proper acceleration. At first I suspected it was just the 4-cyl engine being small, but after reading about other people having exactly same experience.
Car hesitates when stepping on gas.has caused several possible T-bones when taking a left in an intersection. Similar issues to the problem with the 2016 Hyundai tuscon. It is a chronic issue, not just a one time occurence.
I recently purchased a new 2017 Hyundai tuscon. I found that the vehicle doesn't shift smoothly, sometimes has a rough idle, feels like it's going to stall out, and doesn't always accelerate. I brought the car in for inspection for the rough shifting. The technician he asked me the following: Does it always shift rough, feel like it's going to stall especially in stop and go traffic, sometimes slow to accelerate? when I answered yes to all of them I was told that these are known problems with this car. He hears the same complaints over and over again. I was told there was nothing that can be done to fix it. Google "Hyundai tuscon dual clutch problems" and you will find hundreds of the exact same complaints. That day I drove to las vegas I was was almost in 2 horrific accidents because the car failed to accelerate and almost rear ended because it failed to accelerate. Not one week after the first inspection I took it back. He again told me that these are know problems with the tuscon. The lemon law states that I am entitled to a safe/ properly performing vehicle or a full refund of the purchase price. This car is most certainly not safe and not performing properly. I have been speaking with Hyundai who performed a so called investigation and decided that there is no evidence to prove my car is unsafe. After nearly 3 weeks they decided to have a field tech inspect this tuscon. That the rough shifting, rough idle, nearly stalling, and falling to accelerate are "normal" for this vehicle per their own mechanics. I have attached all email conversations between Hyundai and myself. They feel my complaint and safety concerns after nearly 3 accidents is unwarranted. I don't feel that I am being unreasonable by asking for another vehicle that performs properly or refund of my money and cancellation of my contract.
SUV ratchets forward from a stop, also has issues in traffic with being hesitant to propel itself forward. This has resulted in unsafe traffic situations as the powertrains ability to act as expected, has not been met causing delays in crossing roads or acceleration from stoplights/signs.
This car stalls intermittently when accelerating from a stopping position to a moving position. I've stopped at a stop sign and when I push the pedal to accelerate the car pauses or hesitates. After a few seconds, the car thrusts forward, that that hesitation is scary and not safe. This also has happened whilst in traffic. As traffic builds it causes the car to make multiple stops. As I've gone to accelerate again I've had the car hesitate causing cars behind me to honk and creating an unsafe driving pattern. We purchased the car brand new, so this is really disappointing.
My 2017 Hyundai tuscon has a duel clutch transmission. I have had problems with it ever since we purchased it. I have had it back to the dealer several times. When you are sitting in traffic and try to go the transmission hesitates, when you come to a stop and go to take off the transmission is in the wrong gear and you get a bang. The dealer tells me this is like driving a car with a clutch I can drive a car with a manual transmission and I have never experienced anything like this. The car is great if you never have to stop and take off. Some days it's better than others. You can't drive this car like a regular transmission car you can't pull out for fear the car will not go or will be in the wrong gear. This car is not safe. The dealership never told us that this vehicle had this problem. I would have never purchased this vehicle if I would have known. This is a on going problem. Below it says when did this happen, it happens all the time.
The contact owns a 2017 Hyundai Tucson. On several occasions, while the accelerator pedal was depressed, the vehicle hesitated. Approximately 3-5 seconds later, the vehicle independently accelerated. The vehicle was taken to Hyundai village of danvers (24 commonwealth ave, danvers, MA 01923, (978) 646-8890) where it was diagnosed that the transmission was faulty and needed replacement. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
2017 Hyundai Tucson with dual clutch transmission hesitated to accelerate after stopping at a stop sign and turning right. When it finally did accelerate it was slow and unresponsive for a few seconds, causing cross traffic to brake behind me. The same hesitation and unresponsiveness can occur when going straight or turning left/right after coming to a stop. I believe this behavior is due to the dual clutch transmission.
I have been experiencing a lack of acceleration numerous times as I'm trying to merge into traffic on the highway and also as I try to accelerate from a stationary position waiting for a light and changing lanes also. Three months ago I took the car to the dealer and I told them of this problem and they said they will check it. When I picked up the car I was told that a reset was done to the computer to correct this issue. It is still happening. I have been in close calls numerous times and I don't feel safe for myself or others on the road because of this condition. I will be taking the SUV to dealer again this weekend to have them check it again. I hope that a recall happens before someone has a fatal accident because of this issue. SUV has 19500 miles.
The contact owns a 2017 Hyundai Tucson. The contact stated that the accelerator pedal was depressed, but the vehicle hesitated without warning. The vehicle was taken to advantage Hyundai (440 plainview rd, hicksville, NY), but the failure could not be duplicated. The manufacturer was notified and did not assist, stating that the vehicle had a dual clutch and the failure was inherent to the vehicle. The failure mileage was approximately 7,000.
Periodically at stop sign/light the vehicle hesitates when accelarator pressed. Takes a few seconds to engage. Very dangerous when enterting traffic. Yesterday, lost power on interstate. Began to decelearte when I accelerated. The engine also began reving up and down without any change in elevation or accelartion. Before parking the car it barely had enough power to make small incline and engine malfunction light came on. Diagnostic testing shows no problems. Dangerous situation.
My 2017 Hyundai tuscon limited has a dual-cluth, 7-speed transmission that is unsafe and unpredictable. On countess occasions the vehicle has: 1)stalled completely for up to 5-6 seconds after accelerating from a stop leaving me exposed in the middle of an intersection and/or road with oncoming traffic almost causing several serious accidents, 2) randomly dropped out of gear at slow, rolling speeds with the accelerator is pressed, causing the engine to rev and then suddenly jump into gear almost causing several collisions, 3) dropped out of gear going up an incline, 4) stalling when pressing on the accelerator at rolling speeds almost causing multiple collisions. All of these issues happen very randomly, with out any warning, and in slower, stop and go traffic and/or when entering intersections. This is our only vehicle we use between my wife and I, and we no longer feel safe. We have taken it to the dealer several times and they have been unable to fix it. The service representative even stated that they do not know of any definite fix for this defect and safety issue. Hyundai now wants to replace the entire transmission with another dual-clutch, 7-speed transmission, which is not an acceptable resolution, as this transmission is flawed and unsafe. They refuse to buy the car back. Additionally, arapahoe Hyundai in Colorado failed to disclose this known transmission issue prior to me purchasing the vehicle. Had I know this, I would have never purchased this vehicle. It is also noteworthy that Hyundai is no longer installing the 7-speed, dual clutch transmission in the new Hyundai tuscon's, a clear testament that they know it is flawed and dangerous. They are being sued: Wylie V. Hyundai, case no. 8:16-cv-02102 the NHTSA should force Hyundai to buy all these cars back. It is a totally unsafe vehicle. Why hasn't Hyundai recalled this for all years!!??
A D V E R T I S E M E N T S
- Margate, FL, USA