CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
13,292 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2016 Hyundai tuscon ltd. 1.6 turbo, with a dual clutch transmission (dct). I love this vehicle's design, features, and specs. This car would be fantastic if it were not for the hazardous, defective, and dysfunctional dual clutch transmission. October of 2016 NHTSA had Hyundai to issue a recall and in 2017 a computer software update. Neither has fixed the (dct) issue. From a complete stop or a slow rolling stop, the vehicles' transmissions lag, shudder, buck, hesitate, and lurches forward shifting between the first couple of gears. At its worst it seems to stall then propel forward uncontrollably. After the 2nd gear the transmission transitions smoothly. This safety hazard comes into play when drivers are attempting to merge onto the highway or traffic. Espically when attempting to time and shoot a gap in the flow of traffic. The vehicle may or may not accelerate effectively or at all. This unpredictable performance is extremly dangerous and liable to cause or continue to cause accidents. The only way to avoid this issue is to drive the vehicle in "sport mode!" the dct issue seems to only affect "eco" and "regular" driving modes. There are hundreds of complaints and testimonies revolving around the dct problem. It is a known problem with consumers, dealerships' service departments, and Hyundai Consumer Affairs. After the intial recall and software updates on the dct problems, the vehicles still demonstrate the same poor and defective dct performance. Now the service departments and Hyundai Consumer Affairs are no longer acknowledging the dct defect. They simply reply that the issue was recalled and fixed in 2016 and 2017 and that "the car is performing the way it was designed to, " despite the clear and apparent design flaw! Hyundai is making it clear to the consumers that they will not revisit nor take accountabilty of the faulty dual clutch transmission.
NHTSA campaign number: 16V628000 manufacturer Hyundai motor America components power train, electrical system we had this recall 'repair' in 2017, but the issue remains. Not able to accelerate, especially when vital, such as crossing an intersection, merging into traffic and even as basic as pulling away from a stoplight/sign. It is a danger to us and other drivers. We have had this issue since we bought the car brand new in 2015, and it only gets worse the more miles we put on the car. The recall fix did not correct the problem, and we only just learned today from Hyundai customer service that we can still request service, which we are doing this week. But, this issue needs to be re-evaluated. As to when did this happen (below), I will put today's date, but this happens every day, all day long. We are aware that it's there, so we compensate for it all the time, and it shouldn't be that way.
When changing the car from reverse to drive it bucks/shudders (not every time, but frequently enough to be concerning). When first put into drive after sitting all day it'll boost forward and shudder and continue to do that if you roll along at slow speeds. Sometime if you are turning and press the gas it will either not move quickly enough or suddenly boost forward. Dealer has reset boost sensor, replaced boost sensor, and replaced terminal boost sensor plugs into. I'm still experiencing this issue.
The 2016 model with the dual clutch transmission is a hazard~! the powertrain lags when at lights, stops, shifting gears. This happens from side streets to highway crusing/changing lanes and etc... I can see how this could cost lives and I am glad my lease is up soon! I feel the need to add a report and hope this doesn't end up costing any lives! please do a recall on the overall powertrain function! no one should be inured from this, thankfully other drivers are aware!
This is the 3rd and worst time that this has happened. I approached the stop sign came to a complete stop my right blinker on I went to pull out onto the road and and stepped on the accelerator and the car would not go anywhere for approximately 2 and a 1/2 to 3 seconds. A vehicle traveling from the South to the North had to swerve around me I was almost hit had there a been somebody coming the other way down the road I would have been hit and probably killed.
- Vero Beach, FL, USA
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The contact owns a 2016 Hyundai Tucson. While driving at unknown speeds, the accelerator pedal was applied and the vehicle hesitated, shuttered, and failed to move. There were no warning indicators illuminated. The vehicle was taken to the local dealer (gerald Hyundai, 209 hansen blvd, North Aurora, il 60542, 630-907-8500) and was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 33,540 consumer stated when accelerating from a stop ( 0-5mph), "operating nominally", "corrected by trans assy-auto add gds operation", as explained to us, car learns owner's driving habits and they reset to original factory values - which did nothing!! updated 10/29/18
The contact owns a 2016 Hyundai Tucson. While operating the vehicle with the headlights illuminated, the rear brake lights would not illuminate or function. However, the rear brake lights operated normally when the headlights were turned off. Also, when making a left turn, the driver side turn signal light would suddenly shut off when turning the steering wheel. In addition, when switching the transmission shifter from park into drive, the vehicle jerked forward. The vehicle was not diagnosed or repaired. The local dealer (bob stallings Hyundai, 39444 lbj freeway S., dallas, tx) was notified of the failures, but the manufacturer was not notified. The failure mileage was 49,000.
A few months after purchasing the vehicle in April 2017 I took it in for service and complained about a hesitation in acceleration. I informed the dealer that the problem occurred in normal driving mode and was worse in eco mode. The dealer checked for the latest tcm update, said it had the recall update installed and said that all was ok and don't drive in eco mode. On a number of occasions since then, the vehicle continued to exhibit hesitation sporadically in regular mode, but also had a more serious fault. A number of times at busy intersections, the vehicle refused to move for a few seconds. This became a panic situation as the vehicle was momentarily "stalled" in oncoming traffic when making left turns. I reported this to the dealer service and they again checked and said the vehicle has the latest tcm update. Subsequently I have noticed that the car has occasional hesitation but have not had the more serious "refused to move" situation. Since it is a sporadic problem I have grave concern that it could happen again.the dealer advised me to call Hyundai customer service. After speaking to a customer service specialist today I received two offers; trade your car in for whatever the dealer offers with no Hyundai co.assistance, and information about how the dual clutch transmission works. So I am supposed to accept that I made a mistake in buying my 4th Hyundai and Hyundai made no mistake, or I am an ignorant fool who needs to educate myself. I was offered a gift card to placate myself. Really? I put myself and my family at risk for a gift card... this is unacceptable as Hyundai is not acknowledging their engineering and manufacturing problem and the danger that this flaw entails. If a serious accident happens as a result of this problem they will be on the hook for much more than a gift card.
Coming to a stop /slow roll and accelerate there is a bad hesitation. Can be unsafe to pull out into traffic. Had Hyundai 149 recall performed and problem is better but not fixed. Talked to Hyundai service, they said they can't fix unless Hyundai comes out with new recall program.
The contact owns a 2016 Hyundai Tucson. The contact stated that the electrical system warning indicator illuminated. The vehicle was serviced at sheppard Hyundai (2300 w 7th ave, eugene, or 97402, (541) 343-8811) per NHTSA campaign number: 16V628000 (power train, electrical system); however, the remedy failed to repair the vehicle. The contact mentioned that the electrical system warning indicator remained illuminated after the recall repair. The manufacturer was notified of the failure. The failure mileage was 61,800.
When accelerating after a stop the car will not accelerate. It basically seems to be stuck and the car does not move. This has happened on multiple occasions and I have almost been rear ended twice because the person behind me doesn't know that my car won't accelerate. This is a safety issue not only for me but for everyone else on the road. I was making a left hand turn at an intersection and the car started to accelerate but then just stopped and the light turned and the oncoming traffic almost hit me. I am not sure if this is the power train or what it is. We have expressed this concern to a Hyundai dealership in the past after seeing a recall for this but they said it wasn't my make and model for that recall. This has happened too many times for me not to believe that there is something wrong.
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle failed to accelerate while making a right turn when the accelerator pedal was depressed. The contact stated that there was a delay and a sudden increase in speed moments after the accelerator pedal was depressed. The failure occurred more than twice. The dealer (nashua Hyundai, 140 daniel webster hwy, nashua, nh 03060, 603-891-3511) diagnosed that a software update was necessary. The update was performed, but failed to provide a permanent remedy as the failure continued. The vehicle was then taken to autofair Hyundai (1477 S willow St, manchester, nh 03103, 603-634-0500) who also provided a software update, which failed to prevent the failure. The dealers indicated that the transmission may be the cause of the failures, but did not specifically diagnose the part that needed to be replaced. The manufacturer issued a recall for NHTSA campaign number: 16V628000 (power train, electrical system). The manufacturer was notified of the failure and instructed the contact to take the vehicle to the dealer for further diagnostic testing and repairs. The VIN and failure mileage were unknown.
Hello: Glad you are there. Given a 2016 national service recall, (16V628000) perhaps you are aware of the 'hesitation' and related dangerous flaws in the regular operation of Hyundai Tucson vehicles with a 'dual clutch' transmission. We purchased our vehicle new on 09/05/2015 from a Hyundai dealer. We returned it to the dealer for the hesitation problem on 10/19/2015 and again on 11/4/2015, eventually a dozen times to various Hyundai dealers in hope of having a lasting repair done. To no avail. We were told repeatedly of a software update or adjustment to solve the problem. We were trusting each time, accepting the vehicle back. (service records often stated that a mechanic 'could not replicate' the problem as if that were answer to a problem that was known to arise sporadically. Conversely, several times a service employee said off to the side that they were well aware of the problem and in two cases they had the same ongoing problem with their Hyundai vehicles!) this hesitation has, for self-protection, often forced us to drive out of our way to avoid busy uncontrolled intersections as a mid-cross hesitation could result in the highly dangerous, infamous 't-bone' accident. It has caused near rear-end collisions as drivers behind us do not expect a sudden pause in movement. Concerns of accidents prodded us at times to instead drive a much older car with 200,000 miles. What seems to be a clutch problem has recently grown: Hesitation can occur at highway speeds, which obviously is quite unsafe. Also new is sporadically, when attempting to move from a stop, the result at times is a loud whirring noise lasting seconds. As in all 'hesitation' cases, it does not matter who is driving although Hyundai service departments have repeatedly suggested just that. They recently offered to have us drive a similar vehicle as a test. We agreed. They withdrew the offer.
Several times the vehicle has had on going issues, when pushing on the gas pedal to move its either no movement or jerks back and forth like its out of gas but wont go. This has been on going since I leased it new but the dealership keeps telling me its fine. They have had it many times. It has almost gotten me hit several times as it doesn't always go. I have had to put my hazards on and move out of traffic on the highway. This vehicle has done this from a stop to go and while in traffic while I am going and turning. I have had all the updates and have been told it is fixed but it still continues to do this in all situations at random times.this is not a safe vehicle for my family. I am very disappointed.
Vehicle does not move when accelerator pedal is pressed. Or it moves and then stops while the accelerator is pressed. Stutters during acceleration as well. Very dangerous issue which can result in a crash or death. I've reported this 2X to Hyundai and they state it is happening but not recalled under my VIN. I've had it serviced 3X regarding this issue and they haven't fixed the issue. This is happening to my vehicle! dates below on when it happened is not exact because it's still happening.
While attempting to pull out of a private drive again 4 days ago, with plenty of time before on coming traffic was close, my car would not accelerate with the gas pedal all the way to the floor. It finally did accelerate when traffic was dangerously close. This has happened previously and is unacceptable. I am pregnant and this is too dangerous. Does there have to be an accident before it gets fixed? it needs fixed now! it was 6:56pm, not the prime heat of the day as many use that as an excuse. I will never buy a Tucson again and will not recommend them. The morning of this incident (8A-10A) my car felt as if the transmission was 'slipping' and 'jerking' several times as I drove through the city. Again not during the heat of the day. Please contact me with any and all safety recalls. Once again I am unable to check the 'yes' box to request this information at the bottom of this form.
At slow start stop speed the car will at times not respond to accelerator, car will not move for a few seconds. Contrary to many complaints of this problem the engine does not rev, it is as if there is no connection to the foot pedal.usually happens when edging forward to exit a driveway.I have been nearly T-boned many times.only forsight has kept me out of trouble so far but I'm afraid some day my luck will run out.
When stepping on the gas pedal, from a complete stop, the car does not immediately go. It slowly moves, and then takes off after about 2-3 seconds. If stepping lightly on the gas pedal, moving slowly ("creeping"), as if through a parking lot, the vehicle shutters and jerks.
In November 2017 I purchased a 2016 Hyundai tuscon. Apparently, the vehicle has a "dual clutch transmission" dct. Recently while backing out of my driveway and then putting the car in drive and pushing the accelerator the vehicle lunged jerking myself and my daughter. This is not the first time this has occurred. In addition while in traffic the vehicle will begin to shudder until near stall. This is both scary and alarming. The shuddering occurs when either rolling forward, accelerating the gas, or sitting idle. This has become a serious concern as my car just does not respond to the acceleration at all at times. This is becoming increasing scary and unstable in my opinion. I have been to the dealership twice now and get no real answers except that the car checks out fine and they cannot duplicate the issue. I have searched for recalls on this issue and found on "car complaints" there is a recall on this year, make and model yet Hyundai has no information on this. I will be calling the manufacturer to complain. I am sick to my stomach about this. Purchased this car for stability and security on the road and now I am stuck with it. Sellers should have to disclose the dual clutch transmission to buyers. Period!
Sitting in traffic because of a accident my Tucson would not move when I pressed the accelator for about 2 seconds the rpms would go up, then the transmission would engage and the vehicle would lung forward. This continued for about 2 hours. I believe the dual clutch transmission is at fault.
A D V E R T I S E M E N T S
- Bowie, MD, USA