CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
13,292 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car does not accelerate smoothly. When turning from a stop, car hesitates. When merging with traffic, car hesitates. Car accelerates too fast from a stop when temperature is over 85 F. transmission is too inconsistent. Makes driving this car a gamble with your life. After several repairs by dealer to fix problems, they now say this transmission is a hybrid. It works more like a manual transmission. It was sold as an automatic transmission. Dealer says there is nothing that can correct problem. The repairs they have made are; recall update dct control logic, replace temp. Sensor and ECU update dct; seal vacuum pump update tcu (reset).
I purchased my 2016 Tucson new in March 2016 it currently has approximately 58,500 miles on it. I have always taken my car to the dealer for all oil changes and regular maintenance requirements. I never had any problems until recently, in stop and go traffic the car bucks and feels like it will stall, more than it used to several months ago. That I could deal with however, it also became unreliable when I was taking off from a red light, stop sign etc. I would step on the gas and the car would not move forward I have lost count how many times it has done this since the end of March. The first time I took my car to key Hyundai they told me they needed to duplicate what I was telling them. After a few hours I got a call and was told they could not duplicate the issue, so they checked for any diagnostic issues found none so to "keep me happy" they did a dual clutch relearn. I took the car home and really noticed very little difference. Then within a couple of weeks it started repeating the hard bucking and again there were a few times that after I stopped to wait for traffic or a green light I would step on the gas and go nowhere no matter how far down I pressed the gas pedal until all of the sudden it would move forward. I brought the car back to Hyundai on May 6, 2019 and for the last 10 days they say they have not been able to duplicate the problem and there is nothing they can do. I am due to pick up my car from them tomorrow and they will have done nothing even though they know I am a loyal customer and have never had a complaint prior to this, and even though they told me there are known issues with this car and what I am describing and that is because when they called Hyundai they were told that they must duplicate the issue or no repair. That now leaves my safety in question when driving my car.
When I push the acceleration from a complete stop the vehicle will not accelerate. It also jerks when slowing down from gear 2 to 1.this happens a lot on the city street or when in traffic and has almost caused wrecks multiple times. I have taken it to a machanic and they replaced the spark plugs and coils but the vehicle is still doing this and I am unable to drive it in fear of a crash until find out if this is the same recall from other 2016 Hyundai Tucson transmission electrical system maybe. Appreciate your help.
My 2016 Tucson has 58500 miles on it. Never had a problem until recently, in stop and go traffic the car bucks and feels like it will stall, that I could deal with however, it also became unreliable when I was taking off from a red light, stop sigh etc. I would step on the gas and the car would not move forward I have lost count how many times it has done this since the end of March. I can tell you I narrowly avoided being hit at least 3 times over the last couple of months. I have brought it into my Hyundai dealer and the first time they told me they needed to duplicate what I was telling them. After a few hours I got a call and was told they could not duplicate the issue, so they checked for any diagnostic issues found none so to "keep me happy" they did a dual clutch relearn. I took the car home and really noticed very little difference then within a couple of weeks it started repeating the bucking and not moving forward from a complete stop no matter how far down I pressed the gas pedal. I brought the car back to Hyundai and for the last 2 days they say they have not been able to duplicate the problem. I am due to pick up my car from them tomorrow and they will have done nothing even though they know I am a loyal customer and have never had a complaint prior to this, and even though they told me there are known issues with this car and what I am describing. I no longer feel safe driving this car especially with my 8-year-old grandson with me (I drive him every day to specialists).
The car jumps when moving off from a stop. In some cases the car stops moving ahead and it feels like the car is not in gear. The car then transmission reengages and the car accelerates hopping some times. When you stop again this happens again but at the next stop it might not happen.
- Houston, TX, USA
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The contact owns a 2016 Hyundai Tucson. While driving approximately 65 mph, the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was taken to lithia Hyundai of fresno (located at 5590 N blackstone ave, fresno, ca 93710, (559) 899-3257) where it was diagnosed that the failure was due to the ecoshift dual clutch transmission. The vehicle was repaired per NHTSA campaign number: 16V628000 (power train, electrical system); however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
I purchased the 2016 Hyundai Tucson in October 2015. The following year I noticed that sometimes when I'm stopped and go to accelerate, my car will not go anywhere for a few seconds then it takes off. This is very dangerous when it comes to pulling out onto a busy street. It didn't happen often but has gotten worse over the years. Now lately, I have been getting 'check bsd system' warnings. This happened once one day and then increased significantly since. Now my car will give that warning, acts like it shuts off, and wont go anywhere and I'll have to restart my car. Or sometimes it will be in 2nd or 3rd gear and that warning will pop up and immediately shift to 0. after this happens there are 5-6 warning lights that light up on the dash board, including the check engine light. This has progressed over the last 3 days, ultimately making my car not drivable. I am taking it in tomorrow. Every time this happens I've been in 'drive' and either stopped at a light or evening in motion.
The contact owns a 2016 Hyundai Tucson. While making a left turn and depressing the accelerator pedal, the vehicle failed to accelerate. There was no warning indicator illuminated. The failure recurred numerous times. The vehicle was taken to lehman Hyundai (located at 21400 nw 2nd ave, miami, fl 33169, (866) 647-4751) where it was determined that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 46,000.
About four months after we purchased our vehicle, it began rattling when we would slow down to park or make turns. The best way I can explain is like when a manual transition is about to shut off because its not going in to the correct gear. We took the vehicle to the dealership and they told us that because of the dual transmission, this was expected. They said that putting in eco or sport mode the issue would be less noticeable. They even showed us a video about the dual transmission thinking that this would help fix our car. We have returned at least three more times we the same concern and have been told there is nothing wrong with the car since the computer determined nothing was wrong. The biggest concern I have is that the rattling has become worse and more consistent and that the car may stop all of a sudden when im making a turn or I can cause an accident.
Vehicle was in dealership for transmission multiple times then last week a fuel pump now at the dealership due to the fact vehicle caught fire as I was driving it and pulling up T =O my home
The contact owns a 2016 Hyundai Tucson. On several occasions, while accelerating from a stop, the vehicle hesitated. Additionally, while driving at low speeds, the vehicle shuddered uncontrollably. The vehicle was taken to keyes mission hills Hyundai (located at 10240 sepulveda blvd, mission hills, ca 91345, (818) 924-4654) where it was diagnosed that the fuel and/or dual clutch transmission caused the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 16V628000 (power train, electrical system). The manufacturer was contacted. The approximate failure mileage was 24,500.
When cold, car will not accelerate well enough to safely enter traffic. Response improves when car has been driven for 10 minutes. Very sluggish response by engine/ transmission.
My Hyundai Tucson transmission does not shift in a logical and predictable manner, occasionally not responding when I need acceleration such as pulling into traffic at a junction. My wife nearly had a collision when the transmission did not respond correctly when needed. Additionally the clutch judders and shakes the whole vehicle when moving slowly in traffic and when pulling away from a stop. If you have read any of the 300 or more complaints in this section you will know that there is a serious design problem with the transmission in this car and it is not fixed regardless of the recalls or bulletins to date. Most likely Hyundai are not reporting their complaint levels to you as they should which keeps the wolves from the door, but it doesn't take much time reading all these complaints to understand there is a serious problem that is unresolved. The transmission is electronically controlled and the software engineers just cannot possibly predict all given driver or driving conditions. Consequently on almost every trip in this car there is a late shift, early shift or hesitation that will occur, something that is not what I expect of it. I have a short uphill driveway to my garage, and every time I park on the driveway I'm not sure if I'm going to hit the garage door or not. I have just no confidence in its control-ability at all. The recall didn't fix anything no matter what Hyundai tells you and now 3 years into the model its still the same. You cannot turn a blind eye to this and hope it goes away. Hyundai in the meantime has abandoned this transmission for '19 on the Tucson and they want the problem to disappear, but this is their way of dealing with it. Problem was originally reported to Hyundai in April 2016 - about 6 months after purchase
Once per day, while driving on flat ground, the car displays the message "steep grade! press brake pedal" (page 5-20 in the owners manual). When this happens, the car completely dies and can not accelerate. I have to put my hazards on and coast to the side of the road! this is extremely dangerous! I have taken it to the dealership 3 times, however they claim they cannot reproduce it. The problem happens for me once per day! I opened a case with Hyundai corporate but the case is open and unresolved because the problem is intermittent and only happens once per day. An intermittent problem is still a safety hazard, especially when it causes the driver to lose the ability to control the vehicle! it is a safety issue that could directly cause an accident. The NHTSA needs to be aware of this and Hyundai and their dealerships need to take ownership and make corrective actions before someone gets seriously injured by this defect. I have a video of the issue occurring that I'm happy to share as well.
The contact owns a 2016 Hyundai Tucson. When the accelerator pedal was depressed, the vehicle would not accelerate. The contact stated that the same failure occurred numerous times. The vehicle was taken to first Hyundai (270 E Washington St, North attleborough, MA 02760) three times, but was never diagnosed or repaired. The manufacturer was made aware of the failure. The vehicle was not included in NHTSA campaign number: 16V628000 (power train). The failure mileage was 32,000. Consumer was advised by how to step on pedall to prevent dual clutch momentary freeze by the dealer employees.
The contact owns a 2016 Hyundai Tucson. While attempting to accelerate from a stop, the vehicle did not respond for at least five seconds. The vehicle was taken to horne Hyundai (1360 E auto center dr, apache junction, AZ 85219) to be diagnosed, but the failure could not be duplicated. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 37,000. Consumer no has the vehicle
Intermittent acceleration or stalling while stationary or in motion during normal driving conditions on roads or parking lots. The problem occurs when accelerating the vehicle over accelerates or attempts to stall. This has occurred often with startling results. Have been told by two Hyundai dealers service departments that this is caused by the "double shift transmission" and that although Hyundai is aware, there is no fix to the problem -- that I just have to get use to it! unanticipated acceleration and/or stalling is a safety concern that should not be tolerated. This has occurred many times since I have owned this vehicle from December 2015 with the most recent date indicated below.
Have 2016 with a terrible transmission shutter, in slow traffic the car jerks and has very little power, if you attempt to make a left turn across traffic you take your life in your hands and the car can stall during the turn and you are now stuck in on coming traffic. It is very dangerous.
A D V E R T I S E M E N T S
- Oakford, PA, USA