CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
13,292 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is an issue with the sport models that have the dual clutch transmission. The vehicles hesitate when accelerating from a stop and will then launch forward once the gear engages. The rpms will shoot to 3 and then drop to just above 0 multiple times before the vehicle reaching 20 mph. My vehicle is also making a rattling sound when idling and accelerating at slow speeds. Hyundai has done their recall update but it is not completely fixing this issue and just making it slightly less dramatic. I have asked Hyundai multiple times to address this and they are refusing to address ot saying it is just a characteristic of the dual clutch transmissions to avoid having to repair the vehicles. I had a tech at Hyundai tell me that Hyundai will say it's normal but it's not normal. Please please investigate. My vehicle failed to accelerate when I was merging from a stop to another lane with oncoming traffic at 40 mph on a city street, it took a few seconds before the transmission engaged and moved. It also hesitated while I was turning from a driveway and then jerked and kicked forward. This is not safe !
We bought the car brand new from the showroom floor with 0 miles on the speedometer. When we back out from the dealer parking lot and put the car in drive, it would not move forward at all. The salesman ended up backing the car to the service dept where they reprogrammed the transmission. It ran fine for a month or two then started stalling again. The dealer reprogrammed the transmission and once again it ran fine for a short period until resuming the stalling effect again. Now, the transmission stalls and/or shutters constantly when taking off, causing us to almost be hit by oncoming cars. The mileage is only 11,000 and the powertrain has a 10yr/100,000 mile unlimited warranty, but Hyundai says the transmission is acting exactly the way it is supposed to and will not do anything about it.
After purchasing the vehicle the mileage was not adding correctly, I bought the car with approximately 104 miles on it and after 2 weeks of driving approximately 200 miles the total miles on my car was 150. My car automatically starts on occasion when I use my key fob to lock my doors. My stereo/gps/back up camera view doesn't work at times. I have had several occurrences in which the transmission feels as though it 'slips' and others in which I have to press the accelerator (gas pedal) to the floor to get my car to move. Today I was completely stopped at a red traffic signal, upon green I stepped on the accelerator (gas pedal) and my car responded as if it were in neutral and I stepped on the accelerator. The engine revved and it moved a few feet. I have less than 33,000 miles on my car and I have had issues since I purchased it. I have taken it to the dealership multiple times and they say they 'can't duplicate' the issues I'm having. Transmission appointment is tomorrow. I would like notifications of any recalls, I am unable to check the box at the bottom of the page I am submitting.
My 2017 Tucson now has 1,771 miles. I have the same fears for my family, myself as well as others when I drive this vehicle. Problems occur after I have driving at least 15 to 20 minutes. If SUV then sits for a short while they may start up at that point. Several times merging onto the busy intersection I attempt to pull forward with the intention of making a left hand turn. I apply pressure to the gas pedal, my SUV slowly moves into oncoming traffic. The RPM's rev, but the vehicle barely moves. I have cars coming down a hill towards me the car behind me has slammed on their brakes. More pressure applied to the gas, eventually I have power. Sitting at a red light when it turns green, again pressure applied to the gas and the car revs and SUV edges forward. I feel like L have no power then all of a sudden the SUV starts to move. I am going to cause an accident and it will be at the hands of Hyundai. I have explained my concern to Hyundai and was told they never heard of this, but bring it in for an appointment. I scheduled an oil change while their I asked them to please check my concerns and I explained again. Went back a few hours later & they found nothing, no codes came up to explain any issues, I could leave it for three days at a future date so they could spend an extended period of time with it. They never ended up having a rental to take it as of yet. 2016 Tucson owners experiended the same issues. Hyundais 2nd year with the same issues, 2016's tackled with no success. When I approached the dealership with this issue I was told they never heard of this before. If Hyundai is unable to fix tjis problem they should replace the transmission. Go to the root of the problem before someone gets hurt or worse yet killed. I know that I do not feel safe driving this vehicle. How is it legal selling something knowing that it's not safe.
When accelerating I step on the gas and the car barely moves forward and then you can feel the transmission disengage while the rpms continue to rise but at this point you are stuck in the middle of an intersection with no power, im sure you can imagine the safety concerns with this. Then, sometimes 2 seconds, sometimes 5-10 seconds later the transmission engages and the car launches forward due to the high rpms. Im sure this isnt good for the transmission and it is easy to lose control of a car launching in this manner. We have had numerous close calls on the road. There are also times when I step on the gas and the rpms rise but the car does nothing at all. I will put it in park and then drive multiple times and the car still wont move. I have had to turn the car off in the middle of an intersection in order to get the transmission to work properly. When I brought these complaints to Hyundai they said they were aware and told me they had just issued a recall. So I brought my car in to have it fix. I was really excited to finally have what I paid for. Well, I was extremely disappointed when I picked up the car because the recall did absolutely nothing. We are actually experiencing these problems more frequently. Some technicians and Hyundai motors usa tell me that I dont know how to drive a dual clutch transmission and say that I shouldnt expect the car to accelerate when I step on the gas. Let me repeat, I shouldnt expect the car to accelerate when I step on the gas! they also sent me a youtube video to teach me how to drive a dual clutch transmission which I found insulting. I know how to drive a car! other technicians from arapahoe Hyundai admit that there is a major safety issue with this car and they would never put their family in one. The NHTSA needs to investigate this car and take it off the road.
- Parker, CO, USA
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This SUV stutters and hesitates on acceleration. At a stop entering traffic lanes very unsafe while idling will stumble and shake. Rpms will ramp up with no transmission engagement. This is our 3rd transmission I don't think Hyundai has a fix for this transmission problem. Car was $35000 what happens when warranty expires? unsafe. Unacceptable multiple similar complaints about this model and its transmission online Hyundai offers no long term solution
Double-clutch transmission hesitation when thinking about starting out or shifting of 1.5 to 2 seconds. This allows an oncoming vehicle to be 2.5 car lengths closer and when you are making a left hand turn against on-coming traffic this is life threatening. This does not happen all the time and you don't know when it will happen. It also happens when moving straight. The Hyundai dealer told us to keep the drive mode in sport - it happened once in that not nearly as severe. However in sport we get far less miles per gallon (5 miles on average) and the fuel economy was why we bought the vehicle. We also contacted corporate and they informed us the company that made the transmission said, 'it works as designed.' That means it was designed to put peoples' lives in danger.
My car has difficulty accelerating (7X), inability to reverse (2X), and a transmission error that limits my speed (2X). Trouble accelerating is present in all cases. I bought the car new in October 2015, and a recall on the dual clutch transmission (dct) was done in February 2016. The recall was to fix a known problem of the car's inability to accelerate after repeatedly pressing and releasing the accelerator. The problems started in May 2016 after the software update. I took my car to Hyundai and was told it was a normal operation of dct. In December 2016, the second part of the dct software update was done. Once the warmer weather came, my car had the same issues in April 2017, June 2017 (taken to dealer, update), September 2017, three times in October 2017 (taken to dealer, normal), and twice in May 2018. All occurrences were in warm weather (77 degrees to 82 degrees) after the car had been sitting outside all day. Prior to October, all incidences were trouble accelerating after stopping in traffic on the highway. However, one incident in October is also when my car wouldn't reverse, and the other had a transmission error that would not allow me past 51mph. For the second occurrence in may, the car was driven for about two miles, stopped at a store parking lot with the ac running for about five minutes, then had difficulty accelerating, the transmission error appeared again at 32mph limiting my speed, and I could not reverse. I called the dealership and drove the car to them. The mechanic believed my issue and did not want to drive it. My car has been into the dealer five times, and I was just told that my car is acting normally. They are ready to release the car to me; however, I have stressed the safety issue and refuse to take the car back. This car is not reliable and could cause an accident with injury or death. I filed a complaint with Hyundai corporate.
After stopping, when you press the gas, the vehicle does not move forward it hesitates severely for a few seconds. The engine rpms pick up but no forward movement. In fact, if you are on a slight uphill grade, the vehicle will begin to drift back.this occurs in regular driving mode - not eco or sport. It happens intermittently and is totally unpredictable. This has happened multiple times and the last time was about 3:30 pm on 05/13/2018 in the 1.5 to 2 second delay that vehicle should have moved 55 to 73 feet! and I am sure that is what any vehicle behind the tuscon would expect as well. This is a huge safety issue when in traffic and other vehicles are behind you. I spent 15 years in fire & rescue and have seen a number of rear-end accidents. This is an accident waiting to happen with a 55 to 73 feet delay zone.
When attempting to accelerate from a complete stop, the car hesitates and does not move forward. I then try it again and the car moves as expected. At this point, my wife and I very frightened that we can not predict the actions of the car which could lead to an accident and possible injury/death. It appears a lot of other Hyundai tuscon owners have complained about this problem and nothing is being done.
Various issues have come up with my Tucson related to misc items which were repaired. I also noticed an issue with acceleration from stop. The car would hesitate when you started to proceed from a stop. The dealership said the engine needs time to get broke in so after it will fix itself. Each time I took the car to the dealership for service, they stated they had checked everything out and performed service and found no issues. I was never told about any recalls or defects in manufacturing. Recently, the problem became dangerous. The car would hesitate at stop lights and almost caused two accidents. On one occasion, it was in heavy traffic and the car would not go after pressing the gas and then it surged forward almost hitting the car in front of me and the car behind me almost hit me also. I took the car back to the dealership, a rep from the service dept.drove the car and stated, 'you could drive cross country, and there is no problem'. within days of this incident, another was narrowly avoided and I had enough. The car would not accelerate at a stoplight and then at the next it hesitated and then surged forward almost causing an accident. I returned to the dealership and demanded they figure out the problem and fix it! the dealership took my Tucson to inspect. After a day, they called and told me I needed an entire new transmission. That the original transmission was not operating correctly and required a full replacement, they also said there was a problem with drive shaft which they also would need to fix and finally another problem with the A/C which would require full replacement as well. After two years and a full warranty, the dealership "checking everything" during each service and now only after my demand, and my pleading do they find problems'and all major problems. I got my car back, but now the heating and A/C is not operating right.
When I put my foot on the gas pedal from a stopped position the car hesitates and often will shudder. The company has admitted it is a flaw due to dual clutch transmission. They have since stop using this transmission. This occurs regardless of street, or highway.
During stop and go traffic with speeds from stop (0mph) to 15mph and stopping again (which I have to go through every day to and from work M-F), the SUV hesitates when trying to accelerate-sometimes vibrating like driving on bumpy dirt road before it finally jerks when the gear catches. Dealer service department said there's nothing they can do except reset the computer-which they did but SUV still presenting with same problem and seems to be worsening.
The car doesn't reliable accelerate after pressing the accelerator peddle. Intermittently it takes up to 5 seconds before the car starts to move from a stop. Trying to pull out into busy traffic has cause near accidents on many occasions. You may push the peddle down and it sit there and then all of a sudden shoot forward. It has been into the dealer over 6-7 times and they state "they all do that". it has been that was since we bought it in 2016 and have been working with a lawyer since but have stopped due to fees.
I was an owner of a 2016 Hyundai Tucson with turbo. Until January 23, 2018. I owned this vehicle for more than a year and although this was a great vehicle we had an issue with the transmission since a week after our purchase date.we have had it back to the service department at wright way Hyundai in staunton, va numerous times over the same issue. The transmission would allow the motor to send the rpms to exceed a high level before engaging. So bad at time that it would pull you to one side of the road or the other, also from a stop it would rev up so bad that it would take off spinning. I have contacted Hyundai over this matter including other dealerships. I have been told everything from 'that's the way it was designed' to 'you have to learn how to drive it'. it always would come down to that it was the way we were driving it. I'm sorry but a transmission should not respond in that matter. I also was told by a Hyundai rep. That they have had many complaints over the same issue.I was traveling down the road and was approaching a curve when I lifted my foot off the accelerator and when I went back to the accelerator the rpms shot up. It wouldn't go. I pushed again, and the rpms shot up and then suddenly it engaged and when it did I was pulled left across the oncoming lane and over a steep 30-foot embankment into about 5 feet of very cold water. I was taken to the hospital in an ambulance and I was checked out with minor injuries. And no I wasn't speeding.
When the vehicle is stationary (example: I come to a stop at a stop sign or stop light) then try to move again, the car won't move and there is a lull when I give it gas. This is a dangerous problem with the dual clutch transmission. The engine "revs" but the car wouldn't move after coming to a stop. I have had a few instances where I become stuck in the middle of the road for a minute.
The car's transmission fails to power the car sometimes. When pressing the accelerator the engine will rev up but the car will not move. There was a recall for this problem but the work they performed did not fix the problem. When driving the car the driver does not know what to expect. Hyundai claims this is normal operation. This problem has been ongoing for the past 6 months. It's a very dangerous problem and something should be done to make Hyundai really fix the problem.
Happened while accelerating after a stop and trying to accelerate after deceleration. When pressed the pedal, complete lack of power. Eventually lurched forward and then decelerate again about 3 times. Pressing the accelerator several times seemed to make it worse. Slowly accelerating helped but was jerky and unsteady. Higher rpms on the highway for no apparent reason. Occurred several times on the ride home that day. Once the car is turned off, the problem is intermittent and the dealership has not been able to recreate it. Brought it to the dealership 3X. It is very dangerous. I bought this car new and am now wondering how I will continue to drive a car that could kill me. Very upsetting. Also, it is a well documented problem and no one seems to be doing anything about it. I hope it won't take someone dying to get this fixed.
No acceleration from a stop, rolls back when at a stop of any incline, lunges forward after a stop since the transmission is not working properly. In every mode it does the same, they did a software update a few months ago, but it did not help at all. My daughter goes to college out of state and is always very nervous about driving her car. I am nervous as a parent so far away. This is very dangerous and they need to fix it. The car has been in 3 times to note it in the file, when she gets back this may we are hoping to have it bought back for something else. When in traffic, the stalling is even worse. She has almost hit cars in front of her since there is so much hesitation in the engine and transmission.
First name:[xxx] last name: [xxx] email: [xxx] phone: [xxx] VIN number: [xxx] subject: Product feedback message: My car is refusing to go into gear when it is at a speed other than stopped. I took it in for service and they had the vehicle for 3 days, but it never generated a code so they could not fix it. It is still a problem and I no longer feel it is safe to drive it. Please advise me on my options. Thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- San Diego, CA, USA