CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
13,292 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmission shudders and shifts in appropriately. When trying to accelerate the car will not, and leads to very dangerous situations in an intersection. It is as if the car either jumps/shudders or stalls when you hit the gas. Therefore, oncoming traffic can hit you. Most of the issues occur when beginning acceleration from a stop.
While driving in stop and go traffic such as a left turn or on the freeway at rush hour, my vehicle will completely cease to accelerate. You can audibly hear the clutches grinding instead of ticking as they used to as well. The dct seems to put the car in a neutral state upon stop and go, and, not move. This includes when I have been on the freeway in rush hour as well as I have been stranded in the middle of the intersection on a left hand turn and not been able to accelerate for at least 5 seconds. Hyundai motor Corp. Of America states this is normal functioning for the vehicle and that people need to learn to use the dct. I am supposed to apparently get out of my car on the freeway and ask other drivers to please hold off from slamming into my back end as the dct takes 3-5 seconds extra to figure out how to accelerate in stop and go situations. I have had it into Hyundai of avondale 1X, rodeo Hyundai of surprise 2X, and, Hyundai of peoria 1X for these issues. I am very afraid of this car and Hyundai now that they have seen the car for repairs will no longer honor the warranty work. The service GM of Hyundai peoria stated while on speaker with Hyundai amusa that they are in fact seeing this issue weekly but, Hyundai does not have a fix for it and they don't want to be involved with any possible arbitration at their dealership! I also had the vehicle inspected at a second opinion away from Hyundai and have been told that this vehicle is unsafe to drive. Hyundai of avondale tech experienced what I said was wrong with this death trap vehicle and it scared him. They actually apologized for having to give back my car and stop and paying for the rental. The dealerships are well aware that this is an issue and Hyundai amcusa doesn't want to own up to it. Will it take someone dying like myself before this is resolved?
While stopped with my foot on the break, I then put my foot on the accelerator, the Tucson won't move and the engine revs high without forward progress. This is a slam-dunk safety issue, and I expect a recall will be the result. It took several attempts plus moving the car into park and back to drive before it moved. ( about 30 seconds) once the car moved, I could smell the clutches burning.
My Tucson will randomly not accelerate when the gas pedal is pushed. I am constantly in fear to pull out in traffic because it frequently will not move and then will lurch forward into traffic. I have had a recall performed twice and the issue is still ongoing. The dealer stated they didn't know what was wrong. I am concerned for the safety of my family. In addition, this week the vehicle made a loud popping noise in the front end and now their is vibration in the steering and what feels like a wobble under the front pedals.
The contact owns a 2016 Hyundai Tucson. While attempting to accelerate from a stop, the vehicle failed to accelerate for three seconds. The failure recurred on multiple occasions. The vehicle was taken to rodeo Hyundai in surprise, AZ where the dealer stated that the vehicle was functioning as designed. The vehicle was then taken to earnhardt Hyundai in avondale, AZ where the dealer also stated that the vehicle was functioning as designed. The vehicle was then taken to larry H. miller Hyundai peoria in peoria, AZ where the dealer also stated that the vehicle was functioning as designed. The manufacturer was made aware of the failure and stated that the vehicle was functioning as designed. The approximate failure mileage was 3,822.
- Surprise, AZ, USA
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Upon releasing the brakes after a stop, the vehicle starts to roll and immediately starts jerking violently while applying the throttle part way. On an incline, flat, or decline it doesn't matter. Once the vehicle is in motion and picking up speed it seems to be okay. It just seems to occur from a stop or very low speed.
The contact owns a 2016 Hyundai Tucson. While applying the accelerator pedal, the vehicle failed to accelerate from a stop. The vehicle would also automatically shift into neutral without warning. The contact would have to depress the brake pedal for at least five seconds and then depress the accelerator pedal to move the vehicle. The contact stated that the vehicle was first taken to earnhardt Hyundai (10401 papago fwy, avondale, AZ 85323 (623) 388-5800) where it was diagnosed with a software failure and the transmission software had to be re-written. The contact stated that the software was updated, but the failure recurred. The vehicle was then taken to rodeo Hyundai (12925 N autoshow ave, surprise, AZ 85388 (623) 214-4100) where it was diagnosed with the same software malfunction. The software was updated for the second time, but the failure persisted. The manufacturer was made aware of the failures, but did not offer any assistance. The contact mentioned that the manufacturer emailed the dealer a manual on how to correctly operate the vehicle. The failure mileage was approximately 2,500. Updated 09/27/17
When slowing to a crawl in traffic when accelerating car leach forward this can cause a serious accident when driver is not for this action by the automatic transmission, this also happens when traveling through a year sign Hyundai has no fix for this when call weather the dealer/ Hyundai were told to live with this. There should be a safety recall for this before someone get serious hurt
The contact owns a 2016 Hyundai Tucson. While at a stop sign, the vehicle failed to accelerate without warning. The failure occurred several other times on different occasions. The vehicle was taken to the dealer (keffer Hyundai located at 9010 E independence blvd, matthews, nc 28105; (704) 243-9815) on three different occasions. During the first and second visits, the dealer could not diagnose the cause of the failure. During the third visit, it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 800-633-5151 and stated that the vehicle needed to be taken to the dealer. The manufacturer provided case number: 9919336. The failure mileage was 4,078. Updated 11/01/17
We currently lease the 2016 Hyundai Tucson fuel cell. On multiple occasions there has been a sudden and sporadic loss of power during normal driving operation. Most recently, while traveling approximately 70 mph on a ca fwy the car lost about 90% of its power without warning bringing max speed to less than 15 mph! occupying the car pool lane at the time, we had to navigate 6 lanes of speeding traffic within moments in order to bring the vehicle to a safe position. Once safe we immediately called the Hyundai support line included in our lease with this "test" vehicle only to receive inconsistent information and the runaround. Now, it has been over two weeks and we know nothing more about what caused this sudden and abrupt loss of power that could have let to a violent accident (if not for our quick and controlled response). This vehicle has less than 24,000 miles yet Hyundai and their anaheim ca dealer not only cannot figure out the issue but cannot guarantee us that the issue will not reoccur without warning in the future. Making this vehicle unsafe for operation!
Still having the same exact issues as before. Car won't accelerate, is jumpy, refuses to move anymore when stopped or already in motion. Had an appointment this morning with woodhouse Hyundai and they didn't give me a car to borrow nor did they give me a ride to work - so I had to reschedule. The mechanical manager said "can't you wait 15 minutes"" I didn't realize it was an option to be late for work. Maybe it's just mechanics that are allowed to be late, but I sure am not allowed to be. Customer service is lacking here and so is this car. I'm drained from all of the time I've put into this car to be repaired and nothing is fixed, because there is no fix! the same battle over and over again is physically taking a toll on me and I'm tired of fighting to have my car fixed. I try to make appointments and can't always meet those appointment times because I have a job. I need my job to pay the loan. I need the loan for the car to get to my job. I need my car to be reliable. My car is not reliable so I can't get to my job and pay my loan because of my car. Do you see the problem here!?!?!"!! I've never hated a car as much as I hate this one. Edwards Hyundai sold me a car that they promised was reliable and safe - and it's not. It's absolutely the opposite. I will never purchase a Hyundai again. I'd be better off walking at this point or taking the bus. Take this thing back.
The car has had several issues since I got it brand new off the lot, however the biggest issues is with the transmission. I currently have 35K miles on the car and the issues are coming more frequent. The biggest issue is the hesitate and lurch problem. You can be on an incline or just trying to go across an intersection when it happens. You press the gas, the car hesitates as the gears change and you slowly roll out into the street, then the car lurches you forward. I came within a few inches of hitting the bumber of another car after I was lurched forward. There seems to be no reason or pattern behind this. It just happens randomly. The whole car shakes as this happens, so bad that even passengers can feel it.
Ongoing issues with the dual clutch transmission on my 2016 Tucson sport 1.6, since nearly the beginning there has been hesitation accelerating from stop, slipping causes jolt affect when the clutch does grab. Very frequent slipping of clutch mostly at slow speeds, clutch slipping also causes vibration/jolting at slow speeds ever since the last sw update. Becoming severe safety issue. Occurs even in reverse. Was told no defect however there has been three software updates done by dealership addressing this issue as a safety recall, 1st two helped some but the last one made problem worse than it ever has. Was told no way to reverse the sw updates. Dealership and Hyundai unable to help resolve issue stating this is "normal" condition where this is a severe safety issue that is being ignored.
Hyundai purchased this car back due to a faulty transmission. It had issues shifting between the first 3 gears and stalled in between each. It had issues from the beginning when I purchased it in Feb of 2016 but took until June of 2017 before the buy-back took place.
This vehicle has been serviced numerous times regarding the past two recalls. Updating this vehicle is not what it needs. This vehicle needs to be replaced completely. I cannot accelerate from a stop, when I'm in motion, or from a slow speed on any highways, interstates, city streets, etc. This vehicle does not want to move. Also, now given all of the issues I've been having with this brand new car, the air conditioning and brakes are fading in and out. So all of the issues I've had with this brand new car include but not limited: Lack of acceleration, stalling, dual clutch transmission, air-conditioning, braking, and radio/bluetooth/cd player will not always work. I submitted a lemon law complaint through the BBB and spoke with Hyundai Consumer Affairs. This is possibly my third or fourth complaint online with this heinous vehicle. It's unsafe for anyone looking to purchase!!!! it's jerky and will launch you once it finally decides to accelerate and then I'm at a standstill once more. This vehicle has a mind of its own and I can't believe that a dealership would sell a defunct car to someone. Maybe unknowingly, but now I have to jump through hoops and find other modes of transportation just to get to work and back. Unreliable, unsafe, unreasonable for the cost, and I'm not willing to do anything else with this vehicle. Hyundai needs to make this recurring and substantial issue right with this unhappy customer. Let's just hope the regional office will find a solution and pay off the rest of this car. I shouldn't be terrified every time I get into my car to drive with my baby because I know one of these times, we will get hit. Pretty sad to be sitting in the middle of an intersection and I can't move and other people won't move for you. The likelihood of getting hit... 99%. please make this right.
When accelerating from a stop I have had several problems with the vehicle not speeding up. It acts as if it is not getting gas. I can push the gas pedal all the way down to the floor and it just keeps going the same speed (about 2-5mph). I have almost been hit once when pulling into traffic and almost caused an accident once when a car had to swerve to miss me. I never know when or if this is going to happen again. I took it into the dealer to have it looked at and they said an update for the transmission was issued and that would fix the problem. Well, the same thing is still happening so I took it back again to be looked at. Now they tell me Hyundai is going to release another update soon. This is a very dangerous problem and I do not feel safe driving this vehicle.
This is my 2nd Hyundai Tucson 1.6L turbo limited w ultimate package. The first 2016 Hyundai Tucson limited was repurchased by Hyundai motor America with only 9K miles on it for the same issue everyone else is experiencing. My 2nd Tucson has 32K miles on it and it's been in the service department numerous occasions for the same reason everyone else has mentioned. The car hesitates when I press on the accelerator as if it is has gone into neutral, then all of a sudden it will lurch forward giving you whiplash. I am so tired of being 'stonewalled' by Hyundai - look at all these complaints for the same issue and where is Hyundai" where is their response? I'm tired of the service department telling me they can't duplicate my concern when I show them a video of exactly what it's doing. This reminds of the pinto disasters back in the 70's. how many people have to die before Hyundai accepts responsibility for a poorly designed engine transmission combination. How many people? I'm so tired of this that I want to hire an attorney - this is negligence on Hyundai's part, they are just waiting to see how many people die before they react. Look up 2017 Hyundai Tucson, the problem continues - so removing 'eco' mode in 2017, didn't resolve the issue. Anyone who would like to talk about their issue or would be interested in filing a lawsuit against Hyundai - please call me at [xxx] or email me at [xxx] it's about time we stand up and fight back - this can't continue. Why does someone always have to die before car manufacturers react to a situation" please call me [xxx] or [xxx] my name is [xxx] and I'm a 2X 2016 Hyundai Tucson owner, so I have every right to talk about my experiences when it comes to this vehicle. I've been through the process once before, so let's do it again. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Related to original recall campaign - 16V628000. I had the updated transmission control software/recall installed in November of 2016. The update worked for a time, but performance has steadily declined once again (this software has been either updated or reset by Hyundai multiple times since purchase). I have been stuck at intersections with no acceleration, the ability to accelerate when merging onto freeways is limited (almost impossible to convince the car to shift to a lower gear), and shifting out of 1st gear at low speeds/local traffic is highly sporadic (sometimes it feels like the 'clutch' is half engaged; other times it won't shift out of first, so you accelerate faster than you want and at much higher RPM than would be considered normal driving). Hyundai has just reset the software in my car so that it can 'learn' again, but the update provided with the recall did not fix the problem. I would very much like something to be done as new car owners should not have to update software multiple times per year in order to have their vehicle operate safely.
Vehicle will not accelerate from a stop at times until 3000 RPM and then squeals tires. It is a saftey issue. Hyunda dealer did a recall which has not fixed the problem completely. It is intermittant.
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle hesitated to accelerate. The failure occurred four times. The vehicle was taken to the dealer (hazleton Hyundai located at 703 airport rd, hazle township, pa 18202) where it was diagnosed; however, a failure could not be found. The technician informed the contact that the vehicle was operating as designed. The contact stated that the vehicle was previously serviced at the hazleton Hyundai dealer per NHTSA campaign number: 16V628000 (power train, electrical system). The failure was never corrected. The manufacturer informed the contact that the vehicle was operating as designed and advised him to call the BBB. The approximate failure mileage was 10,000. Updated 08/24/17
A D V E R T I S E M E N T S
- Fort Myers, FL, USA