This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2017 Hyundai Santa Fe Sport's engine oil light comes on within just a month or two of an oil change. Hyundai service shop told me that my car was possibly burning oil. I learned that this is a common issue with some Hyundai's and Kia's when the vehicles reach around 90,000 miles. Mine began burning oil at around 88,000 miles. I went through what they call the Oil Consumption Test for three months. That resulted in them replacing my engine under warranty, thank goodness. I didn't feel safe for three months knowing that my car was burning oil. It seems this is a common issue that may warrant an investigation and/or possible recall.
Vehicle is burning oil at an alarmingly higher amount than it should. Have filled the oil twice in the last month due to it being low. Have been tracking the oil levels for the past month and it is quickly losing oil (no stains in the driveway, white smoke out of the tailpipe, no oil splatter inside the engine compartment). Have been taking pictures of the dipstick while checking it regularly.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact was able to coast off the roadway. The contact unaware of any warning lights being illuminated. The contact was able to restart the vehicle after numerous attempts. The contact drove the vehicle to a dealer however, the vehicle failed to accelerate above 20 MPH. The dealer diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The contact stated that the vehicle had been experiencing hesitation while depressing the accelerator pedal weeks prior to the engine failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The failure mileage was approximately 90,500.
I went to take my car in for an oil change and every time i go in, my car is 3 quarts low on oil. I was told to take my car to the dealership in Hilton Head because the Savannah office couldn't get me in for an appointment for months. Hilton Head service center had me take my car there every 1,000 miles for an low oil consumption test. I was told not to put oil in the car even if the oil light came on which it did like maybe 200 miles before i was due to go back because it would throw off the test at the time. After doing this for 3 to 4 months of back and forth over there, then i was told that i needed to get my engine flushed, and it wasn't covered, so i had to get it financed. After flushing the engine, it did not solve the problem. Then i had to bring in all my receipts from my oil changes to make sure they were done on time. This all had been escalated to the Hyundai corporate office and they then denied replacing my engine because it was out of warranty. I think this is totally unfair that i have to continue putting oil in my car every 7 days as a result of them not replacing my engine. If for some reason i forget to put oil in my engine this could cause a fire or blow up while iam driving.
- Savannah, GA, USA
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The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle stalled and jerked. The contact stated that the failure was intermittent. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000. The VIN was unavailable.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 45 MPH, the vehicle struggled while accelerating before there was an abnormal bang coming from the engine compartment. The contact was able to coast to the side of the roadway and received Roadside Assistance; however, the vehicle failed to restart. After a visual inspection of the engine compartment, Roadside Assistance observed oil leaking from the engine and stopped the attempts to restart the vehicle. The vehicle was towed to an independent mechanic, who determined that a piston had fractured, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 104,000.
I have need to get 3 oil changes within the past month and a half. Twice I was told I was driving with no oil in my car and the engine was getting ready to go. I notice when I start my car in the morning it is making a rattling noise, this also happens when I try to accelerate and the car will get stuck in gear and hesitate before speeding up. It's been dangerous trying to drive on this highway. I also notice a thick white smoke coming from my muffler. I'm constantly paying for unnecessary oil changes and diagnostic from independent service centers and was told my motor is bad and causing all this oil consumption. I was told to contact Hyundai but no luck.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated upon taking the vehicle for an oil change, the mechanic informed her that there was no oil in the vehicle and that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where a diagnostic test was performed, but no issues were found. The vehicle was then taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced; however, oil was added to the vehicle. The vehicle was not repaired. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that the vehicle hesitated to respond while driving and depressed the accelerator pedal. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 74,874.
High oil consumption. Dealership done 3 test and told me that my vehicle needs a new engine block, but Fidelity Warranty Service don't want to cover the warranty.
My car is burning to much oil which has caused my car to have a check engine light. I was not due for an oil change until end of July 2023 and the car was barely with no oil. I took it in to get an oil change at Valvoline and they confirmed no oil was hardly in the chamber and that my car needed an oil consumption test by dealer. Hyundai models have been having multiple issues with engine failure. This is a safety Hazard as on the road is when I noticed my car shutting off on me. I am working on getting this taken care of with corporate Hyundai and dealer.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 60 MPH, the vehicle lost motive power and the check engine warning light illuminated. The contact was able to pull over into a gas station where the vehicle started shaking and lost motive power and stalled. After several attempts the contact was able to restart the vehicle. The vehicle was taken to an independent mechanic and stated that the #3 spark plug was misfiring and needed to be replaced. The vehicle was repaired but the failure recurred several times. The vehicle was taken to another independent mechanic and stated that the engine needed to be replaced. The dealer was contacted but no assistance was provided. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 104,000.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while having a routine oil change performed, she was informed by the local dealer that the vehicle was 2-quarts low on engine oil. The dealer added engine oil. While driving, the oil warning light illuminated. The vehicle was taken back to the dealer where an oil consumption test was performed. The vehicle was taken back to the dealer where the valve cover gasket was removed, and the dealer informed the contact that the vehicle was not drivable. The vehicle was repaired but the failure recurred. The contact noticed oil on the driveway. The vehicle was towed to the coal dealer and the contact was informed that the vehicle was working as designed. The vehicle was not repaired. The manufacturer was contacted and declined to provide assistance. The failure mileage was approximately 46,000.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that on several occasions while driving at an undisclosed speed, or while the vehicle was idling, he heard an abnormal sound coming from under the hood of the vehicle. Additionally, the contact stated that he noticed that the engine was consuming an excessive amount of engine oil. The contact stated that a quart of engine oil was added every 1,000 miles driven. No warning lights were illuminated. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to the dealer where it was diagnosed and determined that the engine would eventually need to be replaced. The engine was cleaned; however, the vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that half the cost would be covered for the repair. The contact was provided a case number. The failure mileage was approximately 82,000.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing an abnormal oil consumption. The contact stated that the vehicle had consumed three quarts of oil after driving 3,000 miles. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The mechanic informed the contact that a class-action lawsuit had been filed regarding to the failure and referred the contact to the NHTSA Hotline for assistance. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,400.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the vehicle started jerking and lost motive power. The contact stated that the check engine warning light was illuminated. The vehicle was towed to the dealer and was diagnosed with engine failure; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 150,000.
I had to replace my engine at approximately 111,000 miles. Prior to replacing the engine, the car required frequent oil changes prior to the 3,000 mile time frame. I took it to the Hyundai dealership but they said because it wasn't this specific issue, it wasn't covered under the special extended warranty. The car received regular oil changes and maintenance. I had to take the car to another maintenance shop to have the car repaired.
The car burns oil excessively. I have never had to change my oil, because there is never any oil left. I can fill the engine with oil and check it a week later and it will be low. I have checked underneath the car when it has been sitting and there is no evident leak. This car goes through oil very quickly. There is a recall on this vehicle for an older year for the same exact issue I am having, but not a recall on this year of this vehicle.
My vehicle had problems with oil consumption. I took it to Hyundai of Metairie and tried to tell them about the problem. They told me that they could not find an oil consumption issue, topped off my oil and then let me leave when I brought it back to them after an oil change that lost all of my oil in less than a month with no residue on my driveway and no obvious leak now they are telling me they will not fix my vehicle because I-??m not the original owner of the vehicle, but I bought the Hyundai from Hyundai a Metairie and they did not disclose the information of oil consumption to me once I purchased a vehicle, so that technically is considered vehicle fraud. The lack of knowledge about the oil consumption at purchase was where they went wrong and now that there is a serious issue that will not stop and it is just outside of warranty even though I brought it to them several times before the warranty now they will not honor it. This recall on this issue has cost me thousands of dollars on a vehicle that will eventually give me engine failure.
A D V E R T I S E M E N T S
- Raleigh, NC, USA