This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while the vehicle was parked in the garage, the contact became aware of oil stains underneath the vehicle. The vehicle was taken to the dealer for an oil change however, oil was added instead. The vehicle was not diagnosed, and the contact was not provided a cause for the oil leak. The vehicle was drivable however, a week later while the vehicle was parked, the oil light illuminated, and the vehicle was making an abnormal sound. The vehicle was towed to a local dealer who diagnosed the vehicle and informed the contact that an oil change was needed. Additionally, the contact was informed that the spark plugs needed to be replaced due to an excessive amount of oil on the spark plugs. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 62,521.
I am the second owner of the car bought Oct of 2023. Car was burning through oil thought I needed an oil change and did this ( should not have needed it since it was done just before buying) and days later check engine light came on Hyundai said it was a knock sensor. They replaced it and exactly a month later check engine light came on again. Now they are saying engine is shot and will cost $20,000 to fix. Car had great maintenance records. These cars are not safe as the engine can blow or the car will come to a stop at any minute while driving down the road putting not only the vehicle occupants in danger but also anyone driving near them. First started December of 2023 and sencond problems was January of 2024. I will be uploading all the files I have related to all the times it has been looked over.
Engine oil consumption test at 1,000 miles after oil change. All oil gone. Happened for two oil changes. Engine light came on. I paid 5k in repairs for catalytic converter/manifold. Dealer contacted Hyundai to do combustion cleaning they said no. Dealer told me keep checking oil as my engine will seize on me. I'm terrified and this is dangerous to me and others. Hyundai knows of this oil engine problem still no recall.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 45 MPH, the vehicle lost motive power and failed to accelerate as intended. The contact stated that the check engine warning light illuminated and started blinking. The vehicle was taken to an independent mechanic where a diagnostic test retrieved DTC Code: P1326 (KSDS failure). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing excessive oil consumption. Additionally, the contact stated while driving 60 MPH, the vehicle shuddered and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.
- Fairburn, GA, USA
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This vehicle was purchased used in 2020. In August 2022, during a daily commute, the engine began to sputter, lose power, and ultimately shut off at a traffic light. Fortunately, this happened on surface roads where speeds are low and traffic lights are frequent. The car was safely restarted and brought to a nearby service center. The car was subsequently towed to a Hyundai dealership 1.5 hours away because the local dealership was overwhelmed with vehicles and had a five-month wait for appointments. Despite having less than 67,000 miles, the engine had been experiencing excessive oil consumption for over a year. According to the Hyundai service center, the engine needs replacement. The Hyundai service center in Killeen Texas indicated that three of the four cylinders are below their piston compression requirements. Public sentiment on the excessive oil consumption problem can be found in the numerous comments on this website: [Top Class Actions - Hyundai Class Action Alleges Excessive Oil Consumption] [XXX] ]. I reached out to the Chief Customer Officer at Hyundai Motor America to determine whether they would stand behind their product and provide compensation for this obvious defect. However, Hyundai refused to offer any compensation, stating the car was outside its 5-year, 60,000-mile warranty. The excessive oil consumption leading to engine failure is a potentially dangerous issue for these vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
After oil change, i noticed oil spots on driveway. Took it back to place that did oil change. They told me I had a crack in my oil pan and that it was caused by some sort of engine defect that causes engine oil pressure fluctuations that eventually cause the pan to crack. I believe NHTSA has opened an investigation into this issue.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing an abnormal oil consumption. The contact was adding synthetic oil every 3,000 miles driven and the oil would be depleted soon after. The check engine warning light was illuminated. The contact stated that the engine was rattling after attempting to start the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft phaser and knock sensor needed to be replaced. The contact stated that the vehicle was later taken to a local dealer where it was diagnosed that the oil pan was cracked. The contact stated that the oil pan was not cracked. The camshaft phaser had been replaced but the vehicle was not repaired. The check oil warning light was illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,840.
am writing you today in frustration with my treatment at both your dealership Hyundai Streetsboro and Hyundai of Bedford. When I first purchased my vehicle I expressed concern regarding the hesitation while accelerating and the emense amount of oil this vehicle burns. When I scheduled all my services I expressed the same concern only to be told that it's normal rate or oil consumption. I am extremely nervous when merging into traffic because I never know when the car may decide to not accelerate. I have tired on numerous occasions to get this issue checked by two separate dealership but both dismissed my concerns. I have emails and expressed concerns when using the dealership online service request forms. In summary the vehicle hesitates when trying to accelerate, especially merging into traffic. The vehicle also burns oil at an unreasonable rate as a result of a faulty engine.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while at a stop sign, the oil pressure warning light illuminated and was flashing on and off. The contact stated that while stopped at the next stop sign, the failure recurred. The vehicle was taken to an independent mechanic where the contact was notified that there was half a quart of oil in the engine. The oil level was topped off. The vehicle was taken to the dealer approximately 3 days later where it was diagnosed with a fractured ball joint, no transmission oil, and 1 quart of engine oil was depleted. The vehicle was repaired. The contact stated that while driving the vehicle at undisclosed speeds, blue smoke came from the exhaust pipes. The vehicle was taken to a different dealer where a fuel consumption test was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,432.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. Additionally, there were exhaust fumes entering the cabin of the vehicle with white smoke coming from the exhaust pipe. The vehicle was taken to the local dealer, but no failure was found. The contact retrieved the vehicle, but the failure persisted. The vehicle was taken back to the dealer who later diagnosed that the engine had failed and needed to be replaced. No further information was available. The vehicle was not yet repaired. Also, after turning the vehicle off, the radio remained activated causing the battery to drain and the vehicle could not be restarted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 139,000.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the contact heard a loud abnormal popping sound. The accelerator pedal was depressed; however, the vehicle failed to accelerate. In addition, the vehicle lost motive power. The contact drove the vehicle to a safe location. The vehicle was towed to an independent mechanic where it was diagnosed with engine knock and that the engine needed to be replaced; however, the vehicle was taken to a second independent mechanic where it was diagnosed with engine failure and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
Driving down a 4 lane highway my car refused to accelerate and started shaking vigorously. My vehicles check engine light began to flask on and off. Had to pull off the high way and take the back roads the rest of the way home in fear that it would stop in the middle of the street. As we drove home, every time we would slow down or had to come to a stop the car would continue to shake and rattle with the check engine going and and off the rest of the way home. Took this to the dealership and they stated that I have a burnt exhaust valve on cylinder #2 along with needing a new catalytic converter and told me I should just replace the entire engine. I have 67k miles on a 2017 hyundai Santa Fe.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that an oil change was performed on the vehicle; however, after driving less than 1,200 miles, the low oil pressure warning light illuminated. The vehicle was taken to Firestone, and the contact was informed that the engine was experiencing abnormal oil consumption. The mechanic added oil to the vehicle. The contact stated that while the vehicle was parked two weeks later, she noticed that oil had leaked underneath the vehicle onto the ground. Additionally, the contact stated that while the vehicle was turned on and parked, she smelled an abnormal burning oil odor. The vehicle was taken to the dealer for an oil consumption test; however, the dealer performed a complete inspection of the vehicle and informed the contact that they could not perform the oil consumption test unless she paid a repair fee for the sparks plugs, the air filter, and two tires replacements. The contact declined to pay for the repairs. The vehicle was not repaired. The failure mileage was approximately 89,000.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving 80 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was coasted to the side of the road. The vehicle was towed to the dealer, where it was diagnosed with engine failure, and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 146,000.
Upon checking my oil, I realized it was consuming at a high rate. The car dealership said there was no problem with the car. A couple months later I took it to a Hyundai dealership and they said the same thing. Now I am 6 months into owning this vehicle. Same issue. I am putting 4 qt of oil in my vehicle a month. Google said there was recalls on my year for a bad crankshaft that was causing this issue. I called the Hyundai dealership again. They said there is no recall for my vin number. I am having the same problem described. Oil consumption at a high rate. Which is wearing down the bearings in the crankshaft, causing the over consumption. I was told because my SUV wasn't on the recall list, there was nothing they could do until it is put on the list.
My 2017 Santa Fe Sport is consuming about 1.5 quarts of oil every 2 days, and because of this, it's clogging up my fuel injectors, spark plugs, and exhaust manifold which I've all had to replace.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power with the check engine warning light illuminated. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. The contact stated that the vehicle lost motive power and stalled. The contact had the vehicle towed to the residence and was later able to drive the vehicle to the local dealer. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000.
A D V E R T I S E M E N T S
- Poughkeepsie, NY, USA