This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2019 Honda Pilot elite center console, dash, infotainment, navigation system randomly stops working and goes blank under all conditions driving, at light, parked on highway and city streets. Display says connecting and no signal even for fm radio. This is dangerous distraction and leaves us unable to administer navigation, safety items or any other on board information. Parking sensors, auto braking and lane departure does not work.
The driver display and the infotainment system of the Honda Pilot continuously goes blank and not sure what other effects it has on the vehicle as the drive is unable to see the speed they are driving or if anything else is working in the vehicle. This is a safety hazard especially when using speed control or other devices. This happens in motion, on highways, city streets, and stationary. First the infotainment system does blank and the driver settings,
The dashboard has a popping/cracking noise all the time like electric short when listening to music or radio it sounds like a scatch cd all the time or if the stereo its off still does it I have take it to the dealer four times they said they know about the problem but are waiting on Honda for the next step but there are a lot of cars affected with the same problem I hope they do a recalled to fix this
The following occur on a daily basis: Radio crackles and pops. The radio display goes blank and will not work for several minutes to hours. The following occur sporadically: The instrument panel (including speedometer) goes blank while driving. The radio and rear view camera switch back and forth repeatedly (I have video). Multiple messages pop up when the radio isn't working. The fan speed button can trigger the radio settings. The front heater display goes blank. This occurred once: I was driving up a very small incline on a dry road at 25 mph when the vehicle acted like it could go. The vsa indicator light began flashing. I had to stop, put the car in park, stop the engine and then restart the engine. I'm not sure if that is electrical or an engine problem. I've tried to narrow the conditions (rainy, cold, stationary, or mobile) down but there is no pattern.
Our 2019 Honda Pilot has electrical issues which started around 11K miles, the dash lights will go out, crackling noises come from the speakers, the backup camera's go out, radio quits working, phone system will not work, inability to turn on or off safety features. At times on curves the vehicle will think a car coming towards us is heading into our car and will apply the brakes strongly. We are afraid the lights or braking system will next be affected based on other complaints we have read about by other owners. Honda admits they have no fix for this problem and say the engineers are working on it. Yet they continue to sell new cars to consumers knowing full well the Pilot have electrical issues which could lead to un-safe driving conditions or accidents. Asked them to buy back the car which they refused to do as they said "the car is still drive able". I am afraid to have my wife drive the car. I am pursuing other means of taking action against Honda.
- Garden Prairie, IL, USA
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Randomly the center counsel display will go blank as well as the driver's side display which contains the speedometer. Also failing at the same time is the dvd player. We also experience a 'popping' noise through the speakers, even with audio system turned off. This usually is what happens first, then error messages (for example: 'radio unavailable', 'no audio connection for fm', 'network communication lost', 'check tuner'), then screen goes blank. When this happens while the driver is driving, they are unable to activate or deactivate specific safety controls including lane keep assist, cruise control, automatic braking etc. The automatic braking warning is also lost when the display goes out, as well as the speedometer. When this happens, both display screens turn off and go black, which are huge safety concerns. From the center display, we lose the back up camera, radio, navigation, dvd player and ability to make hands free phone calls among other things. This can occur daily, every time the car is driven, or sporatic and not happen for a few days at a time. Car was purchased brand new in April 2019. Problem began in the beginning of August 2019, exact date unknown. Problems occur while the car is in motion or stationary, city streets, highway and at any speed and any time.
The contact owns a 2019 Honda Pilot. While driving at any speed, the entertainment system failed and the screen turned off and on. The contact also stated that the vehicle shook violently without warning when it struck a bump in the road. The vehicle was taken to john Eagle Honda (855-562-7994, located at 5311 lemmon ave, dallas, tx 75209) where it was diagnosed that the computer system module needed to be repaired. The contact was not informed when the repairs could be completed. The contact notified the manufacturer of the failure and informed them that she wanted a different vehicle. The contact was referred to the dealer. The vehicle was not repaired. The failure mileage was approximately 300.
Purchased a 2019 Pilot elite in February and in may issues started with a cracking noise that seemed to come from the speakers. It then became issues with the infotainment, speedometer and dvd player blacking out while driving. Dealership replaced a wiring harness, this fixed the issue for a month then it all returned. Next they repaired some connectors, this fix lasted a couple months with intermittent occasions of blackout. Now the blacking out is happening almost daily again. The dealer is now being told to replace the speedometer cluster which is back ordered from Honda. All told this vehicle has spent > 30 days in the repair shop trying to fix the issues. Issues happen at city or highway speeds and last anywhere from 10 seconds to several minutes as it attempts to restart itself.
Purchased Pilot on April 2019. Started having problems with the infotainment system on June 2019 (moving and stopped- city and highway). System keeps shutting down, disconnecting phone calls, plays music as if looses connection (fm, am and sat). The latest issue is that it shuts down completely and turns black displaying "no network connection". this issues are distracting and make this vehicle unsafe until fixed. As we approach the forth appointment to fix the problem Honda advised me that the earliest the replacement parts will be in is December 11. Meanwhile I have an expensive driveway ornament because I refuse to let my family travel in that car.
The digital speedometer and infotainment system shut off and restart at random. In addition, the speakers crackle, the radio stops working, the backup camera does not always engage when going in reverse. The digital speedometer screen has turned off twice and the only (temporary) solution was for the dealer to reset the system.
This happens while driving the infotainment system will frequently freeze or crash, disabling features including the navigation system, radio and rear view camera. The problem will continue to cycle over and over until you shut off the car and restart it.
"network connection lost" when using infotainment system. Dash/speed cluster goes black and reboots in mid drive. "fm unavailable" displayed when listening to radio. Collision warning "brake" message displays randomly. Sandy/popping noises randomly in speakers. All of these I can not reproduce on the spot, it is random that I can tell at this point.
While driving on the throughway I heard popping noise when I hit a bump, then gets worse and lost my radio sounds and controls on my infotainment. I lost my speedometer and my infotainment system completely off then restarts several times saying lost network connection until it completely turned off. I cannot turn it on by pushing the power button. I went to my dealership and complaint about the popping noise but they could not replicate it until it got worse. My speedometer was blank while driving. I started having this issue after two weeks on picking up the car brand new.I think this is a safety concern that Honda does not want to fix or have a fix!
Purchased 2019 Honda Pilot elite in February 2019. Noticed a popping sound while driving it home that sounded like sand or rocks slightly amplified hitting the windshield intermittently. This has continued and over the next few months it became apparent the sound was not actually from the windshield but associated with the speakers/electrical system. In August a loud crackling sound interrupting the satellite radio started happening intermittently following periods of the original popping sounds. By October, that loud pop has been followed by a complete blackout of the system screen (both) including the speed, etc. Followed after 30 seconds - a minute by the system restarted. Prior to that there were several cases of apple car play shutting down during phone calls that may have been also associated with this problem without a complete shutdown. I have 27,000+ miles as of 10/15/19, drive a lot and no dealer close by and also depend daily on having the vehicle. Contacted the dealer car was purchased from this week and they admitted having a Pilot in the shop now with similar symptoms that they had not been able to diagnose or fix yet. Suggested I make an appointment and leave it without them know how long it might be. Agreed I would call back and see what they were able to do on the Pilot they already had in their shop. Have since them found numerous similar reports with 2019 Pilot on this site and others with all reporting Honda not admitting to a systemic problem and also no permanent repairs. Problems have always occurred while driving on interstate highways at full speed. Others have reported backup cameras going out but I have not had the problem except when driving at full speed but expect that backup camera would have also been out had I been stopped at the time of the problem. I think Honda sensing safety features not affected.
The issue is related to the Honda infotainment system. After only 2000 miles the system began having issues. While the driver is driving, the center display and the display on the control panel will frequently go blank. When this happens the driver is unable to activate or deactivate specific safety controls including lane keep assist, adaptive cruise control and automatic braking. The automatic braking warning is also lost when the display goes out. The driver also loses the speedometer. From the center display, the driver is unable to use the backup camera, the radio, navigation and the ability to make hands free phone calls.
1st problem...video display worked only intermittently. 1st visit, wolfchase Honda updated software, problem continued. 2nd visit they replaced video unit. 2nd problem...speakers started making crackling noise. Went on their site to make appt and received a notice that ot a recall notice about electrical issue (or a fleet campaign not sure which). They updated software on that 3rd visit. Speaker problem worsened after that visit and speedometer display and video (stereo system, navigation etc) would blank out while driving. System would generally reset but only after 30 seconds of non visibility to my speed, cruise control status etc.. took it back for 4th visit. They stated they found an issue with tailgate sensor. Picked it up on Friday Oct 4th and it started making the crackling noise in the speakers again yesterday, Oct 5th. Last time, it eventually got worse until speedometer stopped working. Plan to make another appt (my 5th) this week. Craclking noise occurs when stopped, when driving, when vehicle is turned off (after being on). Video and speedometer display stop working when driving.
I purchased the vehicle on August 10, 2019. Within 2 weeks the radio began making a popping and cracking sound that sounded like rocks hitting the windshield. This sound happens daily when I drive the vehicle. About one week after this happened, the dvd player would stop working and the sound from the radio would begin to completely go out. It would come back on eventually, sometimes as much as 30 - 45 minutes later. After about two weeks, these problems continued and the screen for navigation, along with the speedometer screen would completely go black while the vehicle was in motion. It restarts after about 10 - 20 seconds. In two instances the rear backup camera has shut off while I was backing up as well. I have reported the issue to two dealerships including the one where I made the purchase. I am scheduled to take it in to have repairs done tomorrow.
There are several issues and they have happened many times - all related to electrical system, speedometer and infotainment defects. The infotainment and dash display including the speedometer shut off while driving. This includes the speedometer, all safety features, cruise control shutting off while driving. Also the audio will completely shut off while driving and I will have no audio for hours at a time. Also there are pops and crackles out of the speakers every time I drive the vehicle. I have detailed documentation for these issues including videos of the issues happening while driving. Dealership has attempted to repair several times and the issues get worse, not better.
I purchased my vehicle in March of 2019, by may my dash/radio went out. First it started when bluetooth was connected, it would sound like a cracking noise, like static. This is all while vehicle is on and in driving mode. It was a scary sound like that of an electrical fire was going to happen at any second. Ultimately, both dash and radio completely shut off and didn't come back on. I took it in to the dealership, they kept my car for almost a month and finally gave it back and stated that the wire harness was loose, or not properly installed and they had re done it properly. Almost 2 months later the cracking noises started again, and would spontaniously cut off the bluetooth. Then a few weeks later the dash would re start ( shut off and then back on) bluetooth would not connect and same noises all over again. Now my dash turns on sometimes and the radio does not connect and is a black screen. It does turn on sometimes, but this is a new car and it's very annoying. Honda was not able to fix the problem, and I have heard similar issues from other owners of my same vehicle.
A D V E R T I S E M E N T S
- Annapolis, MD, USA