This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The infotainment system makes static noise the seems to reboot. Network communication lost. Dash console goes blank for 1 min then shows up again. This happens ever time you drive the Pilot. No radio functionality anymore. Honda dealer says there is no fix.
On July 3, 2020, after reversing out of my garage onto my driveway, I put the car in drive and when I pressed the accelerator, the car shifted into park on its own. I tried again and it did it again. My husband and kids were in the car and my husband said "it did this to me the other day too." I got my phone out and took video of it occurring two more times. Each time I put the car in drive and pushed on the accelerator, it shifted into park on its own after moving forward.it did this with or without a seat belt on. The video is an MP4 file and there does not seem to be a way to attach it online, but I am happy to provide it upon request.
This issue has happened several times since buying the Pilot in 2019. While driving the car, the infotainment system freezes up and stops working. The use of the backup camera, radio, gps, and any of the features on the screen are not usable. We notice this happens a lot when we take family trips. The only thing different we do on trips is pack the car opening and closing the trunk and doors. To get the system to work again you have to take parts off to get to the cars main battery and disconnect the negative to restart the system. When the infotainment system freezes you hear a loud screeching noise over the speakers like the electronics are shorting out. Is this common with the 2019 Honda Pilot? stoping on trips to remove car parts to get to the battery is frustrating. I'm worried if this could lead to a car fire while my wifes driving with the kids.
Our 2019 Honda Pilot has been making static like popcorn popping sounds for some time. My wife went into labor and we were rushing to the hospital in the pouring rain driving on the highway, and the popping sound started again and all the electronics shut down. I was unable to see the speed, navigation etc. And it felt quite dangerous. We took the car in for service and we were told that a reset had been performed and all the electronics should function normally. Just this past Friday, I was driving my daughter in the car after the issue was supposedly fixed, and the popping started again, I asked her to take our her phone to video the sounds, and moments later she got a second video of all the electronics shutting down again. Very frightening.
The radio and entertainment system goes out often and loses all sound. The backup camera goes out. Now the radio won't shut off when the car turns off so Honda recommends disconnecting the positive terminal of the battery, which is a hazard.
- Phoenix, AZ, USA
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Malfunction backup camera, infotainment system, odometer display: Since around 1 month after purchasing the car, vehicles odometer display and infotainment system display blacks out and malfunctions during driving almost daily. Along with this the sound system crackles. It only resets once the vehicle is completely off. The malfunction is present whether the vehicle is stationary or in motion. Also, during this time we are unable to use the back up camera as no display is seen on the infotainment system. This has caused multiple near miss from accidents during driving in the highways (as driver can get distracted/scared from the crackling sounds) and backing up. Also when the odometer goes black, we are unable to see the speed of the car hence increases the likelihood of exceeding speed limit unknowingly.
Purchased vehicle in January 2019. Around March 2019 the speakers began to make crackling and popping noises at random times - but could reliably be reproduced when locking the doors. Soon thereafter, the main display would infrequently pop and go black, then come back on. We took the vehicle in to our dealer in June 2019, obtained a loaner, and after the first day, the dealer called and said they could not replicate and wanted to keep it longer. On the third day, I picked the car up and returned the loaner as we had to travel. The dealer said they still could not replicate and that the any noise happening when the doors locked was normal. Since June 2016, the crackling and popping continues, the black out continues and has progressively gotten worse. The noise happens when stationary, in motion, on all kinds of streets and speeds. It happens when the phone is connected via bluetooth and when it is not. It also seems to be more violent when at larger intersections (I.e. loud pops and black screen has been noted when at large traffic light intersections and on freeways with overhead signs that may contain a radio frequency transmitter). The black screen happens when using the navigational system and directions are lost, it also is very distracting to the driver as it can be quite loud and sudden.
Driving going 25-30 mph listening to the radio. Suddenly the radio goes out with no sound. 'radio unavailable' message displays on top of the infotainment screen and on soon after a 'network communication lost' appears in the center of the infotainment screen. A few seconds later the whole infotainment system along with the dash board display reboots itself. During the reboot no speedometer, gas gauge, etc is showing just a blank black screen (all this while still going 25-30 mph). After reboot speedometer is off for about 5 seconds before it comes on but the speed is not accurate. Sound to radio soon comes back on as well after reboot. After 20-30 seconds the speedometer becomes accurate again. Happened a second time during the same trip while stopped at a red light. I don't know what's going on but not seeing the speedometer is not safe!
The issue started with cracking/popping in the speakers. We then get a warning saying "check tuner" and then the infotainment system and the display behind the steering wheel shutdown. We lose all safety information provided by the infotainment system as well as the speedometer. This happens frequently during driving and means we have no way of telling how fast we are going. Usually the system starts back up. However, on three separate occasions the infotainment system has not restarted even when the car was shut down. On the most recent occasion both the infotainment system and the display behind the dash have not returned even when the car is restarted. I cannot get the car to the dealership right away and currently have no way to tell what speed I am going as the speedometer located in the dash display is out. This issue has occurred in all different situations. It has occurred with our car on the highway, city streets, and parked. It has even occurred while backing up. This is a serious safety issue. Not only is it distracting driving without speedometer is dangerous.
My car continuously is without a instrument panel (where my speedometer is and other important safety info) and is without a audio unit, cannot use any features. The power usb plugs do not work. If I do not start my car every day and let it run, it will not start the next day. I have had to purchase 2 new batteries for it. I am scared to drive it anywhere, especially on freeways or anywhere, I cannot see my speed at all, which scares me on school zones and freeway driving. My car is undependable, features I paid extra for don't work. I pay over $500 a month for a car I cannot drive often. I have a little over 4000 miles on it and scared to drive it out of local area and this is hurting my work and emergency preparedness for my choric ill son. I bought this car a autosource in woods cross in July 2009, minor wreck they said to front fender area made it a salvage car, this should have nothing to do with the electrical issues. It's been in shop total about 2 months and still same issues. Updates and everything fail to fix issues. 100K warranty I bought with it has not been honored, I has cost me $2800 so far to try and fix these issues.
While driving 65 mph on the highway, the panel and the entertainment system (gps) crashed. The screen restarted and then turned on in an unusable state (none of the buttons worked). To say the least, this experience was very distracting while driving on the highway. The malfunction of the panel could easily cause a loss of Focus on the road and lead to a crash. The culprit is Honda integration with apple's carplay. See thread link below which indicates that it is a widespread problem. The fix to the issue I had to do a hard reset the system by removing and reinserting the panel's fuse. Thread: Https://www.piloteers.org/threads/display-audio-constantly-on-in-2019-Pilot.159521/
For the first ten months after purchasing a brand new 2019 Honda Pilot touring I was treated as one of Honda's guinea pigs. I was putting my family's lives at increased risk, losing time at work and going through immense stress while Honda attempted to solve a major electrical issue with my vehicle. Through my extensive proactive efforts and numerous times leaving the vehicle with the dealer a solution was eventually found. After the final repair was completed it became apparent the extent of the impact the faulty wiring had on the vehicle's safety and function. After the electrical issue was corrected the overall operation of the vehicle was significantly different than the day the vehicle was purchased. No more near accident causing false automatic emergency braking occurrences. No more cruise control and lane assist malfunctions, random loss of the speedometer and backup camera or other frequently experienced safety issues. No more unusable infotainment system. It was extremely apparent the impacts of the faulty wiring were wide spread in the vehicle as sold. The first ten months that my wife, two children and I used the vehicle as our main source of transportation, while Honda attempted to solve the issue, it was not functioning as designed and advertised or up to the National Highway Traffic Safety Administration standards.
The Honda Pilot's dashboard and lcd touch screen would restart randomly, for no reasons. The electrical systems would reset (or restart) several times a day without logical reasons. The american Honda automotive was not helpful when I informed them of the issue. This happens everyday, several times a day.
The infotainment fails almost on a daily basis which means that interior, electrical features fail. Examples include a black or gray screen which blocks the ability to see speed being driven, bluetooth, radio, phone, navigation all fail which causes driver to take eyes off road to attempt to fix or disconnect phone when driving. Repeated attempts to fix the car but Honda continues to say (after 9 months) that this is a "software update" problem. This, only after my 2nd repair visit and they had my Pilot 8 days and replaced a defective part with another used defective part from another person's car. Honda is knowingly putting unsafe, defective cars on the road. Problems occur when driving. Some photos are attached. I have many more pics ranging from March 2019 through today. Problem first reported to dealership April 2019. Ongoing with dealership and american Honda. I have a file over 100 pages thick of communication attempts with zero fix. Honda should be required to stop selling these cars until they have a fix for this unsafe vehicle.
Digital instrument panel that contains all gauges (speedometer, tachometer, gas gauge, etc.) intermittently turns off while the car is in operation. The screen goes entirely black as if the car is not on, meaning we do not have a functioning speedometer while the car is in operation when this occurs. We've had the car at the dealership twice for this issue and it still isn't resolved.
The vehicle has frequently had an issue with the infotainment system glitching which leads to the lkas (lane keep assist), aac (adaptive cruise control), and lane departure system to fail while the vehicle is in motion. When turning the car off after these issues occur, the infotainment system will stay on, draining the battery. The vehicle has been taken to a Honda dealership. The dealership stated that an update would fix this issue. Once we informed them and they confirmed that the system was already updated, they told is there was nothing we could do. The only way we can stop the infotainment system from staying on is by removing the fuse for the infotainment system. We have contacted Honda and they have refused to do anything about this.
The contact owns a 2019 Honda Pilot. The contact stated that the information system on the vehicle, which controls all electrical systems within the vehicle, was emitting a popping/ cracking noise and shutting down. The contact stated that when the failure would occur, the instrument panel turns blank and all electrical systems such as the speedometer, seat heaters, etc. The contact took the vehicle to the dealer (vann york Honda located at 422 eastchester dr, high point, nc 27262 phone number 866-207-1275) who informed the contact that it was a known failure, however, there was no known fix for the matter as of yet. The manufacturer was made aware of the failure, however, they were unable to offer any assistance. The approximate failure mileage was 3,700. The VIN was not available.
Vehicle computer system crashes frequently. All voice controls and hands free applications stop working. Computer screen does not shut off even when vehicle is turned off, locked and left over night. No audio from any source. Unable to make or receive phone calls. Front and rear proximity safety sensors don't function appropriately. Rear view safety camera stops working. Many functions within computer menu become inaccessible. This has happened approximately 14 times within an 11 month period. Happens when driving in normal conditions and can happen at any time of day.
Loud crackling in speakers while listening to music or talking on car phone. Bluetooth and auxilary connectivity compromised by above complaint. Microphone on car phone randomly stops working causing major safety issues. Traction control goes out in the slightest weather conditions I.e. light snow/sleet
A D V E R T I S E M E N T S
- Palatine, IL, USA