This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmission has slipped now twice while driving. Once on the highway and again yesterday after turning right onto a busy narrow road. The navigation system and screen display has blacked out and become non-functional while driving at least 6-7 times (no radio, navigation, or anything functions when this occurs). The car has had to be turned off in order reset the screen and function again. It is not possible to turn off the car when driving on a highway or narrow country road. Lastly, the car has breaked unnecessarily on several occasions despite adjusting the settings to not be overly sensitive. Once it came to a complete stop unnecessarily, thankfully no one was behind me. It has started breaking unnecessarily while driving on a highway and on a country road when no vehicles or anything were around. These situations have been scary and unsettling.
While driving the car in motion, the infotainment system periodically and randomly will 'lose connection' and blackout. When this happens the entire dashboard blacks out and there is no information regarding emergency warnings or speedometer for at least 10 seconds, sometimes more. I have no idea of how fast I am going or if there are any emergency warnings. I have taken to hennessy Honda in woodstock, ga four times and they have not fixed the problem. There is also random static on the entire system.
Our "network" components were not working. At high speeds, the adaptive cruise control would not brake properly and could have caused an accident. The "brake" sensor is not working properly. Upon taking to dealer for service, service technician said that this "network" issue has occurred on other cars. Strongly recommend an immediate inquiry to this issue as it affects the safety features touted by the car manufacturer, Honda. The solution is to reconnect the network components, this has still not resolved our issue.
Honda infotainment issue: Purchased a new 2019 Pilot (touring) with 22 miles on it on 22 July 2019. On 26 July 2019 while driving on I-10 from phoenix the audio quit and the screen went blank. Once we stopped and used reverse discovered there was no back up camera and the screen would not turn off when the car was turned off.took to dealer, they "fixed" it. On 5 Aug 2019 same problem reoccurred. Took to the dealer and they fixed it again. From 5 Aug to today (11 Aug) the system has operated like it should. I did have the ability to see what speed I was going and other gauges worked. I have read numerous reports that even those features went blank for others.driving from tucson AZ to san diego, ca tomorrow and I am very concerned about this defect happening while in the middle of nowhere on I-8! there is no excuse for an auto manufacturer to not let people know what the status of a fix is and when to expect a resolution to the problem. I have read numerous articles and experienced it myself, the dealers act like they have not heard of this issue. How could people involved on the car business not know of major problem that 1000S of people are having, it is like the Honda Corp passed the word to play dumb. I truly like the Honda Pilot, traded in a 2016 exl for this new car. Would really like for the car to preform as advertised for my (family) comfort and safety. Safety being the main concern here.
The radio in this vehicle freezes, produces static feedback and electrical feedback while operating the touchscreen. Sound from the speakers becomes distorted and lacking power. Electrical surging can be heard. This occurred within the first 1000 miles since purchased new. Rear hatch alignment was also not installed properly from the factory and required a body shop to attach it correctly. Seat fabric material was also defective and coming apart.
- High Point, NC, USA
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Drivers side mirror shakes while driving. Center control stopped working completely. Loud sound will come over on the radio and then all systems stop working. Back up camera does not work, radio does not work. Vehicle is turned off but the center control screen is frozen on and will not turn off. When on the bluetooth, recipient caller cannot hear person initiating the call.
Center display and dashboard display go blank while driving. It restarts after some time. The center display sometimes flickers, sometimes it makes a popping noise. You get a message network connection lost before the whole sequence of events start. It is a brand new vehicle and no one is taking ownership. The scary thing is you are driving on the road and this happens all of a sudden. You are forced to move over to the right lane and I have taken it to the dealer multiple times. Am hoping Honda can take ownership and fix the issue. In all instances, I was driving on the highway at around 60mph.
Apple car play doesn't work with the vehicle. When on the phone, you can hear the other person, they can't hear you. Sometimes there is a screeching noise that the other person hears. Steering controls won't change the radio station at times.
While driving my 2019 Honda Pilot at 25mph or 60mph, without warning in the speedometer area emergency messages began flashing: Power steering, transmission, lane mitigation, brakes, cruise control, engine, etc. With a message that says stop the vehicle and call the dealer. Their instruction is to hold the stop/start button down, until the car stops and then start the vehicle, if you can, and head for the dealership. The problem is the message continues while you continue driving. The transmission does not shift properly, and the steering feels less responsive. By the way you cannot use the rear hatch to get in or out of the vehicle. I will be taking it in to the dealership for the second time in two weeks for the same problem. No effective repair. I live in North Dakota and my dealership is 130 miles one way. My wife is now afraid to drive the car. Can you help me. I bought the car new.
The contact owns a 2019 Honda Pilot. While the vehicle was parked, the contact approached it and found that the windows and sun roof were down without being activated. The dealer and manufacturer were not contacted. The contact also stated that, in the past, the hatch did not go all the way up. The vehicle was taken to billy craft Honda (434-385-6045, located at 3914 old forest rd, lynchburg, va 24501), but the technician was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 1,500.
I bought my 2019 Honda Pilot ex-L without nav and res today (24may2019). I drove it 40 miles home with no issues. My wife just took it for a drive around the block approximately 1 mile and the infotainment system stopped working and the screen just had the Honda logo on it while she was driving it. The car is brand new with 82 miles on it and the infotainment system just stopped working. I turned off the car, locked, unlocked and restarted with as suggested by other owners with the same issue and it is still not working. This is a major safety issue as it causes the driver to become distracted while driving.
The contact owns a 2019 Honda Pilot. While driving various speeds, the front driver side brake sensor activated and sounded a warning beeping. Erroneously, which signaled the contact to brake. In addition, the brake senor warning indicator illuminated. The failure occurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer has not notififed. The failure mileage was 110,000. This has occurred since I purchased the car. Dealer has been notified. The sales rep told me that other people are reporting this issue too and that there will probably be an update to the car's software at some paint in the future.
"takata recall' cracking noise throughout vehicle started a month into owning the car. Slowly the system started to fail phone would work radio wouldn't work screens would go off and on and finally the screen went black and never recovered. They put new driver interface instrumental panel and it still didn't work so Honda changed the wiring harnesses inflowtainment system. It now back in the service bc still not working. Vehicle in motion. Doesn't matter if it moving going fast or slow.
At about 300 miles entire display does not work on cold start and throughout the day. Screen flashes blue and then activates, however does not remain on. No rear view camera, navigation, or other apps available to the driver. Screen flashes while driving which is a safety issue and distraction. Rear view camera non-operation is also a safety issue since unable to view children as they cross behind the vehicle.
8 days after purchase and less than 200 miles, the rear entertainment screen stopped working. The dealer kept the vehicle for 7 days and replaced the res screen. When the vehicle was returned to us, the res screen immediately failed to turn on. This is a known issue related to the infotainment system and there is an open class action lawsuit. Honda is aware of the issue and has no fix, yet they are still selling defective vehicles.
When driving the car, the instrument panel (including the speedometer) will shut off for approximately 2 minutes, and the reboot. This result in the inability to tell exactly how fast the vehicle is moving. This will occur under multiple conditions while the car is in drive, and is not dependent on the type of road being driven on. Additionally, the center console infotainment screen, which also serves as the screen for the back up camera will shut off, for varying amounts of time, rendering the ability to see/use the back up camera useless. I have encountered, on numerous occasions, both systems shutting off at the same time, while the car is in drive or reverse, leaving me with the unable to safely gauge how I am operating the vehicle.
Recurrent problem. Started when vehicle was 2 months old. Taken car to dealer service department. No solution. When in motion (highways, city roads) speakers make a sparkling sound followed by the entertainment screen ( navigation, handheld phone, rear vision...) and the odometer screen (speed display, all the signals) became dead. It could last few seconds and reboot back or up to 30 minutes. In a 15 mile journey, could happen around 15 times. So the dangerous situation is that I am driving with no idea how much speed I am going, I am not able to use my handheld phone (also very important to me as a busy doctor trying to answer emergency calls), no navigation system available, the rear vision camera becomes useless with a blank screen... I learnt from the internet that this is an ongoing problem and no solution have been found. Problem happens in motion and also or when car is parked. My car is 4 months old and has spent several days at the dealer service department and at the last visit I was given a report in which states that Honda is studying a new software update. I don't want risk my family or others life's so waiting is not an option. This is not just one incident, it keeps recurring we bought the car brand new from the Honda dealer in November 2018. I have videos to provide proof (can not attach them)
While driving, both highway and around town, loud crackling would occur through the speakers. Then both the navigation screen and/or the speedometer screen would go completely black. The message "network connection lost" would sometimes appear. All bluetooth connectivity and speaker usage was lost. This occurs almost every day while commuting. Car has been brought to Honda service twice for repairs.
A D V E R T I S E M E N T S
- Mooresville, NC, USA