This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the vehicle is parked, the head unit malfunctions and stays on, especially after being used for apple car play. It has left us stranded and had to be towed once, two other times, jumped as a brand new vehicle. More importantly, the transmission has issues. Between 20-30 mph, the vehicle disengages with the transmission, loses power, then 'clunks' back into gear. It makes the driver and passengers unsteady, and causes unanticipated slow downs and speed ups. Adult passengers in my vehicle have yelled out in confusion over the loss of power and speed. When the vehicle is stopped, it sometimes hesitated to go into first gear, and then 'clunks' into first, experienced as a 'neutral drop' as if one is driving a manual transmission. Overall, the transmission is clunky, and leads to unexpected vehicle movements, unsteady feedback, and extreme discomfort and worry.
While in motion on the highway the speedometer and center infotainment system crashed, went black, and began to restart shortly after. While rebooting the car shifted into neutral and there was no warning of the gear changing. The car was able to get off the highway, and had to be towed per the dealers recommendation for safety.
The vehicle infotainment system crashed even after the safety recall. This made the speedometer go out for a short time, and completely disable the radio, rear camera, res, and most user controls. The system additionally stayed on after the car was powered off, and would only turn off by pulling the fuse!
When backing out of the garage, the picture from the backup camera froze and went blank. This has caused a light accident with bumper damage. Based on the active recalls, this accident may have happened to to a known defect.
Brakes: Significant vibration at 20K miles. Entire vehicle shakes violently when braking from highway speeds on a steep decline. Electrical: Infotainment unit shows no audio available at random times. Ticking or "sleet hitting the window" sound from dash speakers. This is very intermittent and can happen at any time. Seems to come and go.
- Hixson, TN, USA
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The infotainment system started going bad after owning the vehicle within 2 weeks. When the vehicle is in motion the radio went out with a static sound and complete system blacked out with "network communication error" and restarted while car is in motion and this started repeating on the drive.I took it to the dealer and they said they fixed the problem by rerouting the electrical harness. It worked good for another two days it started getting the same error messages and the whole info screen went out for minutes at a time.I hear static sounds and get messages saying radio out and network problems.Honda mentioned it had fixed the error as part of the recalls released recently and had the recalls done and the issue become more frequent and worse, the system gets restarted every few mins. After 3 attempts to the dealer I do not have any success. A clear sign that Honda has no clue how to properly and permanently repair the system.
My new 2019 Honda Odyssey has a very distinctive electrical static/crackling/hissing noise coming from dashboard when driving or idling that doesn't sound normal but very concerning. Will take to dealer but don't expect much since I've read and researched this issue on the internet and others have the same issue without any actions from dealerships. Does NHTSA have any advice or knowledge of this issue?
The contact owns a 2019 Honda Odyssey. The contact stated that while her husband was driving 70 mph, the vehicle independently shifted into neutral. The contact stated several unknown warning lights were illuminated. The driver cruised to the side of the road safely and had the brake pedal depressed. The vehicle was not drivable. The vehicle was towed to local dealer heritage Honda bel air located at 1800 belair rd suite a, fallston, md 21047, (410) 343-5644, where it was diagnosed with needing the battery to be replaced. The contact stated that the battery was replaced however, she continued to experience the failure 45 minutes after leaving the dealer. The manufacturer had not been informed of failure. The failure mileage was 9,566.
On the gauge cluster the vehicle normally tells me what gear I am in such as D for drive. Sometimes it does not show it and other times it works fine. The Odyssey has a push button transmission and it is easy to get confused sometimes when it is not working. I have gotten out of the van and forgot it was still in drive once.
Hi there- I am currently live in nc. I have issue with my Honda oddysey. I seen that you had filed case with american Honda with issues I am having currently. I have case with american Honda and everything reported with them ( all issues I am having) additional issue with my 2019 Odyssey started shutting down digital odometer while driving on high way. Its totally unsafe and I have 3 little kids putting all this stress on all of them. Can you please respond to me maybe little heads up what can I do at this point" local Honda dealer tried fixing 6 times- with no solution, told me to go to american Honda- american Honda came back said we wont do nothing about it for you. Can you please help me and my family"
The radio and computer system crackles make loud noise that sounds like wiring rubbing together, computer screen shuts off and resets and you lose functionality of your system that is connected to radio, phones and maps. This happens intermittently and the vehicle can be motion or stationary.
The contact owns a 2019 Honda Odyssey. The contact stated that there was an abnormal popping sound coming from the dashboard and the electronics in the vehicle. The vehicle was taken to hare Honda - service department (8693 us-36, avon, in 46123, (317) 854-4791) where an unknown wiring harness and instrument panel were replaced however, the failure recurred. The contact stated that the vehicle was then included in NHTSA campaign number: 20V066000 (electrical system). The vehicle was repaired under the recall however, the failure recurred and worsened. A representative at the dealer contacted the manufacturer on behalf of the contact and requested that a technician be sent to inspect and repair the vehicle. The technician repaired the vehicle however, the failure persisted. The manufacturer was notified by the dealer of the additional failure. The vehicle was not repaired. The approximate failure mileage was 1,498.
The center mounted infotainment system which houses the monitor for the backup camera freezes up and goes blank creating a safety issue. This is a requirement of the cameron gulbrasen kids transportation Safety Act of 2007 and became a mandate in May 2018. This vehicle is at risk and noncompliant with this act. I have notified both american Honda and the dealership where the vehicle was purchased an they are aware of the issue and are making no effort to replace or correct the issue. It is very disturbing that Honda does not value the lives of their customers and that they are being allowed to continue to build vehicles with this same condition, unknown what the fix is. This is a serious safety issue and need to be corrected asap. The infotainment systems also freezes and prevents controls of the HVAC and dvd player. I have multiple videos of these issues because it happens so frequently.
A brand new 2019 Honda Odyssey ex with 80 miles on it, started having trouble with vehicle's central display. Message network communication lost, even on slight moves while the car is on smooth freeways. Radio clicking static noise. Display unit turns off and on sporadically while the vehicle in motion or even sometimes when the vehicle is started from parking lot. Vehicle display goes blank completely. Cuts off back up camera, no radio, no bluetooth, no apps. As most of functions are controlled with touch screen feel like the vehicle is unsafe to operate. Dealer tried to fix it 2 times but now they blame Honda does not a solution yet. Raised a case (10281802) with Honda corporate but Honda refused to accept the problem and refused to give a loaner car and said its up to to dealer to give a loaner as a courtesy. I feel like I was sold a lemon. Both Honda corporate and Honda dealer is not to help me. Dealer says they cannot do anything. I feel the vehicle is not safe to drive with the central display unit which so critical to the vehicle's function. Worst part is radio clicking static noise cannot be controlled as the display is blank. All the above makes me frustrated that it happens on a new car and no one is helping me.
Van has shut off while being driven, transmission jumps constantly at 24 mph, radio goes in and out constantly- have no audio 90% of the time, navigation rarely works, car play rarely works, bluetooth drops phone connection consistently, have had rear camera freeze multiple times
The navigation screen stays black. No backup camera, can't change the radio, use the phone or change air flow or get directions from the screen. Some days it doesn't come on at all, others it comes on while driving. You never know, very frustrating. I feel lucky if it comes on when I first start the car. This is unacceptable in a brand new vehicle.
2/5/2020 I was traveling at highway speeds with moderate traffic, when the main display screen in my minivan started flashing error messages. The radio display screen was acting wacky also. The van started making a loud rapid 'click.click.click." Type noise. I was trying to figure out what was happening, when I noticed that the display said "P" for park. I could not accelerate to merge out of traffic. It happened so fast and was so startling. I was able to coast and move over to the shoulder and stop the van. I turned off the ignition and started it back up and it drove normally. My husband took it to the dealership and they moved the toll tag sticker on the windshield and said it was interfering with the sensors. 2/6/2020 I was too scared to drive it, so my husband drove it. He was on the freeway and the same thing happened to him. It is currently at the dealership. The dealership now says it is loose connections at the battery. The noise it made was horrible and I'm concerned that there is physical damage to the vehicle. The van has just over 5,000 miles on it and was purchased in September 2019
Our 2019 Odyssey started having problems shortly after we got it. I tried trouble shooting myself for awhile. Finally started taking it to the dealership after 6 months of owning it and it's been there more times than I can count. It has electrical problems, bluetooth doesn't work, the infotainment system doesn't work properly. Nobody can hear me when I talk to them through the blue tooth or apple car play. The popping in the dash board is awful and it sounds like the van is going to catch fire at any moment. They have done a dash harness and full body harness on our van with no success. These problems happen when driving and the popping is when the infotainment/radio/music is playing or not playing. It's a serious hazard.
Initially the vehicle would randomly turn off while driving, it was not the idle stop since it is deactivated before driving. The dealer eventually said it was the battery. Then the infotainment system stopped working, the radio was replaced after a week of being at the dealer. Now 3 weeks after repair, the infotainment system does not work. Has a noise that comes out of the speakers like sparks, has a chemical smell, no res usage, no cabin watch or cabin talk. Everything that made the elite trim desired does not work.
Supper loud static noise. Board controls shut down, cannot control heat, navigation shuts down. Supper loud static noise. Took to local Honda.. they aware of this issue but no solution to fix at this time... 3 times already. Also vehicle while operating.. when this noises occur feels like its loosing power
A D V E R T I S E M E N T S
- Lemont, IL, USA