This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on a trip at about 60 mph, the infotainment system stopped working, nothing was functional, including the back-up camera which I heavily rely on. This is a safety issue. In addition, once the vehicle was shut off, the infotainment system wouldn't turn off and started draining the battery. I ended up having to pull the fuse to get it to shut off, which is ver difficult to access. I have had this vehicle to the dealer, they say there is no fix currently available. I am not comfortable using the infotainment system at all in the vehicle, which was one of the main reasons for purchasing.
Frequent loud crackling noises come from the speakers, followed by a network connection lost error message on the screen, and then the screen will go black and eventually the system will reboot. This will happen repeatedly while driving and does not depend on the state or use of the infotainment system (it can be off and still happen). There seems to be a correlation with going over a bump, suggesting a loose connection somewhere. When restarting or off, the radio, climate controls and the backup camera are all unavailable. This is a safety hazard as it distracts the driver and also prevents usage of the backup camera. Began happening intermittently at around 1500 miles and now at ~1700 miles it happens essentially all the time.
We were on a vacation 5 months after purchase and 40 minutes into our trip the entertainment system, to include audio and visual all turned off. We had to restart the entire care. Repairs were supposedly made the incident continued to happen off and on for a few months. Van was taken in on a Thursday for repairs, advised it was fixed. The same error occurred again two days later.
Hello I have 2019 Honda Odyssey elite. There is an issue with the infotainment system, that freezes up, music not playing, screen being unresponsive, cabin watch feature freezes, skips picture or doesn't display it at all or with message that picture cannot be displayed. Rain sensing wipers do not work as intended. When is barely raining they go fast, when is raining a lot wipers are working slow. Dealership is unable to fix issues or they cannot replicate them. I try to take videos/photos of every time something is happening but the dealership doesn't take that as a proof that something is wrong. They drive car for two miles vs mine 27K miles in 10 months, and always say there is nothing wrong with vehicle. I called Honda multiple times to have issues resolved, always same story from both Honda customer service or dealership, please wait for an update. I am waiting over 6 months and nothing. I have more videos/pictures available. We have two same vehicles in our household, my wife's car have same issues.
I purchased a new 2019 Honda Odyssey elite on 9/17/2019. I drove to work as usual, made sure all electricals (e.g., dome lights, headlights, etc.) were off, parked and alarmed my vehicle. Car remained parked while I worked. After my shift, I tried to use the remote engine start, but noticed the car didn't start. I pressed the unlock button on key fob, but no response; the car remained locked. I tried to unlock via hondalink app, which displayed that car was unlocked. I attempted to open any car door, but they remained locked. I was left stranded in 94 heat and no nearby shade. Luckily my family weren't there or they would've also been left baking in the heat. I used the manual key to unlock the driver side door and got in. Then tried to start the car but no response at all (I.e, no lights on the hud, lcd monitors, etc.). also tried unlocking other doors from inside; nothing worked. Called Honda roadside assistance & they sent someone to help. Guy tried jump starting car, still nothing. Said he even sent "direct current" to car, but absolutely no response; no lights of any kind, no access to unlock other doors or open windows. Called Honda roadside assistance again. They sent a tow truck to tow car to nearest dealership. Tow driver arrived, but couldn't tow my car as there were cars parked in front & in back of my car. There was also no way for him to put the car into neutral due to the electronic shift feature. We looked in car manual for solution. About 2 hrs later, the driver discovered he was able to start car by using key fob to press the start/stop button. I drove to dealership & told them exactly what happened. Said they would perform thorough inspection. It's been 1.5 days & they still don't know the problem. Said they couldn't replicate problem. I'm scheduled to pick up my car today but am hesitant & afraid of being stranded with my family when travelling.
- Pacoima, CA, USA
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The infotainment system which controls everything in the vehicle constantly frozen and crashed. All, safety features including the backup camera disabled and couldn't be adjusted because of the system deem the vehicle was in motion even it wasn't. worst, there is no way to reset or turn off the vehicle without visiting a dealer. Many drivers that I knew of are constantly forced to fix the system while driving. This creates serious safety issues for the public safety.
The contact owns a 2019 Honda Odyssey. While driving various speeds, the contact noticed a strong fuel odor inside the cabin of the vehicle through the vents. When the failure occurred, the odor was detected for 72 hours. The contact also mentioned that the phone charger port in the rear of the vehicle overheated and caused the cell phone to also overheat. The vehicle was taken to Honda West (7615 w sahara ave, las vegas, nv 89117, (800) 249-9504) where the contact was informed that the failure was a known issue, but the cause of the failure was unknown. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 13,658.
The infotainment system is defective. Without warning the entire unit blackouts or locks up rendering it useless. This impacts navigation, all audio, the backup camera and bluetooth connectivity. The vehicle was purchased new in late may and has been returned 2 times for the same problem without resolve. It is going back a third time in the morning. We've provided screenshots and video to the dealer. This malfunction occurs while driving and is a major distraction for my wife and I particularly when you consider highway traffic conditions in houston metro. We've driven the vehicle without cellphones in the cabin vicinity and the malfunction still occurs.
Infotainment system freezes causing battery to drain to zero when parked. Radio stops, navigation stops, phone stops working, backup camera stops working. Evidently a common problem because class action suit filed in March in California. Took to dealer, they changed battery, told me it was fixed. Froze again the next day. Vehicle was in motion when system failed. The next morning car would not start because battery drained.this was on a federal highway. Happened again after the battery was changed.
While traveling at highway speed on the highway, the dashboard (including not but limited to speedometer, tachometer, fuel level, current gear, etc) went complete off momentarily and then restarted itself. After the dashboard came back, the dashboard flashed an error like "accident avoidance system problem" for a few seconds and then the system functions normally until it happened again. This has happened 3 times in the last 4 days. I couldn't get a picture of the issue due to the fact that it happened randomly with no clear indication that it was about to happen.
On July 2nd our vehicle wouldn't start. Prior to this date the vehicle worked fine. We call Honda roadside assistance and they came and jumped it. My wife let it idle for nearly 1 hour and turned it off. She returned an hour later only to find it was dead again. I decided to come home and jumped it and drove it down the hwy. While driving down the highway there was some vehicles swearving around some debris on the road and when I applied my brakes the vehicle lost power and I wasn't able to stear the vehicle fast enough and hit some of the debris. I let of the brake and the power came back on. I drove home turned the vehicle off and then tried to restart it again only to discover it was dead. I got out of my vehicle and inspected the front end which had minor scratches and cuts in the lower front driver's side bumper
Three hours away from home and the infotainment system went completely out. All of the safety features attached were off and we were unsure of the impact to other features. It would not turn off even after the car was off. It continued to drain the battery without anyway to turn it off. Called Honda support and roadside assistance and no one could help me or reassure my family that we were safe to drive the vehicle. Three days later they had to connect two wires at the dealership to reset the system. Appreciate this is a reoccurring issue but no one has given us details of what cause the issue or the overall impact on safety features.
Since I purchased this vehicle the headlights dim way down and sometimes change intensity greatly every single time the A/C compressor clutch engages and draws current. All lighting across every system in the vehicle dims way down as well. That is, interior illumination, instrument console and panel, exterior marker lights. All lighting dims when the compressor clutch engages. The local dealership has tried a few things as instructed by the manufacturer but the situation has not been corrected. While out on freeways at night following behind other vehicles, the driver will become annoyed in front thinking that I am purposefully flickering or flashing the headlights to encourage them to speed up or move out of the way. This can cause a dangerous situation. This situation has been present since the vehicle was purchased in November 2018 and remains.
I returned home from picking up my children from school, and the passenger door on the driver's side would not close. Contacted dealership, they had no answer but to tow the vehicle to them. Brand new, 6 days old Honda Odyssey elite 2019, power sliding door does not close electrically or manually. The vehicle was stationary. Vehicle had to be towed back to the dealership.
Vehicles in motion on freeway and city roads. Dash warning lights go haywire when driving. Loss of of lane keep assist and adaptive cruise control while driving is a serious safety issues. All warning lights turn on. Dealership reset the computer but issue not resolved. Issue has been happening since October 2018. Honda roseville automall dealership made repairs yesterday 12/27/18 by resetting computer. Still did not fix problem.
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- Fort Mitchell, KY, USA