This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car is consuming oil faster than normal.my car was rattling and I took it to my mechanic, he said the GMC Terrains and Chevy equinox is consuming more oil than normal. My oil indicator said the oil was fine, but he said the oil was very low. He told me to check the oil every three to four weeks. He also gave me two extra quarts of oil. I have noticed that my car needs an oil change quite often. When I was driving my car, the car was rattling and was lurching foward at a stop light, I thought it was the transmission, but it is the oil being consumed at a higher rate than normal.
The contact owns a 2013 GMC Terrain. While driving, the engine power reduced indicator illuminated and the speed drastically reduced. Taylor Chevrolet (734-287-2600, located at 13801 S telegraph rd, taylor, mi 48180) inspected the vehicle and stated that further diagnostic testing was required. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was not available.
I purchased my 2013 GMC Terrain on Nov 2, 2018. I had the oil changed less than 2 weeks later. On Dec 9, 2018, after leaving church, my husband & I stopped at the store. When we got ready to leave, I started my car & it made a loud noise so I turned it off. I tried to crank it again & it would just spin. My husband got out to check the oil & found no oil on the dipstick. It was 2 qrts low. No warning or anything. After having it towed, twice, we are being told it has jumped time. Not only would we need to replacing the timing change, but possibly the valves as well. My husband contacted a local dealership & was told, due to complaints, the dealership can replace the motor & GMC will pay them back. However, my car is 1,000 miles over the motor warranty or whatever. They are recommending me get another engine to put it. So, with the engine, plus labor, I am looking at $40 I don't have to spend. My 2nd payment just came out of my account for a car I can't drive, nor have the money to fix. The oil level is most likely the cause of the timing chain breaking. Obviously GMC knows there's a problem & this needs to be addressed. My car was sold as is, no additional warranty. Love the car & would rather have it fixed, but may be letting to go back & go against my credit, because of this. Very disappointed GMC.
I bought the car used in May 6 months ago and it has excessive oil consumption more than one quart in 1000 miles. There is no warning light just started tapping in the engine. GMC knows about this it needs to be addressed. I can't afford to replace or rebuild the engine right after I bought the car. Because of a known issue.
Since the purchase of the 2013 GMC Terrain on 9/6/18 at 93,100 there have been 2 oil changes and two 2qt top offs with an average of 1qt added every 1,000 miles. The second top off showed a white substance indicating a possible issue related to piston ring wear. On 12/5/18 repairs were assessed by a licensed mechanic who found no oil leak. Before oil top offs no oil can light illumination was present and car showed over 50% oil life. Mechanic stated that repairs would need to be made in order to fix the massive oil consumption issue.
Potential oil consumption issues. In May 2018 noticed a knocking/rattling in engine while accelerating at slow speeds. Noise grew louder and more consistent over the next few weeks. On board computer stated remaining oil live was over 30%, however no oil registered on dipstick. Add oil and noise stopped. I scheduled an appointment (June) with the dealer to have the issue investigated. They told me if it occurs again, not to add oil, rather bring it in for a consumption test. They did not tell me how low my oil level was. November 2018 the noise returned. Immediately took vehicle to dealer for recommended oil consumption test. Inform by dealer that vehicle was no, longer covered by any warranty, they could not do the test. Oil changed (even though on board computer stated 48% oil life remaining). Reading other reports regarding this potential issue, wanted to add one more.
The contact owns a 2013 GMC Terrain. The contact stated that the vehicle made an abnormal noise. He checked the oil and realized it was three quarts low. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where they added oil to the vehicle and also replaced the timing belt. Shortly after, the contact discovered that the vehicle still consumed a large amount of oil. The dealer (arnie bauer Buick GMC Cadillac, 5525 miller cir dr, matteson, il 60443) stated that the contact could bring in the vehicle for an oil consumption test. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 114,000.
I bought the vechile in Feb. 2016 ran fine. In June of 2016. The vechile started acting like it had water in the gas hesitateing stalling and the radio and touch screen don't work took it to a dealer and he said had ater in fuel put I a new senors. But still doing the same thing stalling when coming to stop signs hesitates not going into to gear took it to GM dealer in new richmond and they hook up to a computer said nothing wrong when vechile dose it again bring it in don't turn it off thats hard to do because you have to start it up again to drive it their know today the radio is off and touchscreen don't come on I am just scared because we take our son to rochester three days a week for therpy help
My vehicle currently has approx. 54K miles and I began experiencing serious, dangerous defects with the vehicle on 9/12/2018 when I was backing out a parking stall my car just completely shut off with no warning. I was able to place it in park then restart it and drive about a mile before it shut off again as I was approaching a stop light. I had to coast the car onto a nearby street out of traffic for my and my son's safety. I waited a few moments and was able to restart the engine once more and drove about 2 blocks before it shut off again in the middle of an intersection. I pulled over and called the GM dealer where I purchased it to determine if there had been any recalls or a warranty. I was told I would have to cover towing and diagnostic fees and was not entitled to any type of warranty coverage. I had a test of the battery performed which came back that the battery was not good. I purchased a new battery and had it installed that night. Although, I had a new battery I had another episode of the car shutting off with no warning after trying to back out a parking stall. It will also periodically jerk and hesitate to accelerate at low speeds or when trying to accelerate after coming to a complete stop. On 10/22/18 as I was entering the on ramp to get on the highway in rush hour traffic, the car engine shut off with no warning nor light indicators. I put it in park and was able to restart it so that I can move it to a safe location. The car again would feel jerky at low idle speeds and when I tried to accelerate after coming to a complete stop as I was in bumper to bumper traffic. This has been a dangerous ordeal as a pregnant woman with kids in the car, while on a freeway or road I can easily be hit from behind. My car is only 6 years old with 54K miles on it and should not have such severe defects.
Uses a minimum of 3 quarts of oil every 3000 miles brought it in to see if there was a bulletin or warranty and was told by GM dealer they had no notice of this happening on this vehicle
My family and I were driving back home from montgomery al and our GMC Terrain sle 2013 suddenly just turned off. We had to have it towed home and after our mechanic looked over the car he came to the conclusion that it was the timing chain and do to the type of engine it would have damaged values and possibly the heads and that it would be better to replace the whole engine. After doing my own research I found out that this is a known issue with the GMC Terrain 2.4L 4cly engine timing chain breaking. My family could have been in a serious accident driving down 167 to enterprise al, we could have lost our lives being rear-ended by a semi. I can't believe GM would make a vehicle with this defect and not put out a recall for the timing chain, is completely unacceptable and disrespectful to the consumer. Not only did I buy this vehicle because it was a GM product 'being a true GM fan believing in a quality product' but now losing faith in GM for making such a poor quality SUV.
The contact owns a 2013 GMC Terrain. While the vehicle was at a fuel station, a rattling noise was heard from the engine compartment. The vehicle was driven to an independent mechanic who determined that there was a timing chain failure and recommended taking the vehicle to a dealer. The vehicle was taken to perrysburg auto mall (26875 N dixie highway, perrysburg, oh 43551) where it was diagnosed that the timing chain, piston rings, cams, and water pump failed and needed replacement. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
08/17 check engine light came on, took vehicle to a mechanic, he plugged in the computer to assess the code which was P420 after assessing my Terrain he decide that there was not an issue with the converter and reset the computer, told me if the check engine light came on again to bring it back. For the past year I have noticed that I had to add 1 to 2 quarts of oil in between oil changes. I made a right turn and went to excelerate up a small incline and my dash went completely black and my vehicle shut off and started rolling backwards. I applied the break, turned the key off and attempted to restart my Terrain and it would not start. I had to have the vehicle towed home. The next day our mechanic came by our home to look over my vehicle, when the computer was plugged in numerous codes were listed. At that time our mechanic informed us that the motor needed to be replaced. I started to do research and found that this issue is known by GM. I contact GM customer service and was told that my vehicle is outside of the parameters that GM is willing to cover. After additional research found that there is a class action lawsuit for this exact issue with equinoxes and Terrains. Called the dealership where we purchased our Terrain and was referred back to GM customer service, so I called GM customer service again, the representive was very rude and again informed me that I would have to pay out of pocket to repair my vehicle or I could file a complaint with the NHTSA. I have contacted GM customer service 2 additional times as well as the dealership with no luck of a resolution and GM acknowledging that my vehicle would have been included in the "special warranty" however I am outside the 120,000 miles, per the GM representative I have to pay out of pocket to repair or replace my vehicle as they are not responsible due to my current mileage.
The engine kept losing oil but the mechanics could never find the oil leak. I was driving on the expressway when the engine went out completely and my car locked up on the eway. My car only has 102K miles. GM has a bulletin out showing that 2013 GM car engine have an over oil consumption problem. They claim that my car VIN wasn't included however that is the only reason why my engine could of locked up without an oil leak. Https://GM.oemdtc.com/1893/excessive-oil-consumption-2010-2013-Buick-Chevrolet-GMC
Extremely disappointed with my 2013 GMC Terrain. It has a 2.4 cylinder engine that consumes too much oil between oil changes. A technical service bulletin was issued by GM for the problem but they have not done a full recall yet. Vehicle was stalling due to low oil issues. Intake solenoid had to be replaced because of low oil levels. Transmission fluid leaked from trans torque converter seal, left rear wheel hub had to be replaced due to bearings going bad all with just 52K miles. The engine specifically in my vehicle is a safety hazard/concern for anyone with a family. My wife is a nanny and does not drive the vehicle aggressively. I had driven this vehicle not very many miles on a new fresh oil change and the next time I went to check my oil the dipstick had no oil on it!! I was furious because there was not a light that indicator that came on in my vehicle to tell me I had low oil or anything!! also have a problem with the loud noise of tires when going down highway.. I did like this vehicle when I first got it but ever since then I have been disappointed in what is going on..
Stalling issues - I have an issue with my vehicle stalling - the vehicle will stall out after staring the ignition and putting it in reverse or drive. Once you give it the gas it will just shut down - loses all power. It's happened when backing out of a parking space, it's happened at a stop sign before pulling onto a roadway, it's happened leaving my driveway - I have researched an have seen that this is a common issue with this make and model and don't understand why there has not been a recall. This is putting people's life in danger, I am looking to get rear ended or knocked out of the road by a truck or something. The code is coming up as an oxygen sensor -
The contact owns a 2013 GMC Terrain. The contact stated that the service engine indicator illuminated and an abnormal noise was heard. In addition, the instrument panel shorted out due to an electrical failure, which also caused all the gauges and warning indicators not to function. The dealer (carlsbad Buick GMC Cadillac, 5334 paseo del norte, carlsbad, ca 92008, (760) 438-5311) was notified of the failures. The dealer found diagnostic failure codes P0496, P0171, and P0174, which detected pressure in the evaporative system. The dealer stated that more diagnostic testing would be needed to determine a remedy. The vehicle was also taken to Suburban Cadillac of costa mesa (2600 harbor blvd, costa mesa, ca 92626, (877) 844-8058) where an appointment for diagnostic testing was scheduled. The contact received a document that did not specifically indicate that it was a manufacturer recall. The contact called the manufacturer to determine if they sent her a campaign notice pertaining to the electrical and engine components for case number: [xxx]. the vehicle was not repaired. The failure mileage was not available.
A D V E R T I S E M E N T S
- Bristow, VA, USA