10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
62,066 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 GMC Terrain engine problems

engine problem

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2013 GMC Terrain Owner Comments (Page 9 of 10)

« Read the previous 20 complaints

problem #22

Apr 052018

Terrain

  • miles

A D V E R T I S E M E N T S

The airbag light will not go off..the biggest problem is the acceleration issues..when I give the gas to increase speed it hesitate..and sometimes the engine races for no reason..and when I put the car in drive it will not go..it gets stuck..I have to put it in park for a minute the put it back into drive then it will go.

- Jersey City, NJ, USA

problem #21

Jan 082016

Terrain

  • 60,000 miles
Car makes terrible engine noise when starting/as it idles. This is almost always due to low oil.this car burns through oil faster than anything ive ever seen. Even with full synthetic oil I have to add at least quart every 700 miles for so. Keeping the oil level up helps obv, however this problem was going on for some time before I figured out the car was consuming oil at a super fast rate. So who knows what damage may be inside the engine at this point. It has been reported that there is an issue with the timing chain on the I4 engines and they burn oil because the timing is off. However GM's only fix thus far is to run an oil study which takes up a lot of time.this is also huge pain when dealing with any dealer, because only a GM dealer can run the test, and even if it is found that your car is burning oil they will determine it as "normal" if it's not a specific rate. There's no way full synthetic should be burning up this quickly. GM needs to do a recall for this issue but will not because once they truly fix the issue it will open up a can of worms that would cost them thousands. So instead the cost is passed on to the owner. If they do offer a fix after the oil study it's only for a piston ring kit which does not actually fix the problem of the bad timing chain. So far the only relief I have found is to turn the eco mode off. This gives a little relief to the constant filling of oil. Other than that if the car is low on oil you will feel a chugging/ jerking of the car, particularly at a stop or low idle. I love the look of GMC's however I don't think I can ever buy one again after dealing with an issue like this and having GM not recall a widely know issue.

- New Boston, NH, USA

problem #20

Dec 302017

Terrain

  • 59,500 miles
PCV valve orifice clogged/frozen over. Caused pressure in the crankcase while driving on highway, car died at a stoplight. Removed engine oil dipstick, released pressure to get vehicle to a shop. Mechanic cleaned orifice, drilled orifice to a wider diameter, and cleaned all related engine parts. GM refuses to reimburse even though same engines with different VIN are covered under tsb 14882. Bill for service attached.

- Huntington, IN, USA

problem #19

Feb 032018

Terrain

  • miles

A D V E R T I S E M E N T S

The vehicle has symptoms of #13-06-01-003H: Excessive oil consumption ' perform oil consumption test and/or install piston and piston ring kit ' (Feb 9, 2016) the test states the following: If the oil consumption test indicates that the rate of consumption is greater than 1 quart (0.946 L) of oil every 2,000 miles (3,200 km), note the oil consumption rate, the date that the ECM was reprogrammed and any repairs/diagnosis that you have performed. The last time I checked, I was down almost 2 quarts from 5 around 5000 miles this may not qualify, but is certainly not correct.

- Pocomoke City, MD, USA

problem #18

Jan 012018

Terrain 4-cyl

  • 90,000 miles
The contact owns a 2013 GMC Terrain. While driving approximately 55 mph, a sound was heard from the engine compartment and the engine shut down. There were no warning indicators illuminated. The vehicle was coasted to the side of the road and towed to bees Chevrolet (2100 old us 27, St. Johns, mi, 48879, 989-224-2345) where it was diagnosed that the pvc froze and caused the rear crankshaft seal to blow. The technician recommended and replaced the engine. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 90,000.

- St. Johns, MI, USA

problem #17

Jan 172018

Terrain

  • 93,000 miles
My car starting sputtering yesterday morning. By lunch, I was a quart low on oil. I added a quart of oil and made it approximately 20 miles when my car started sputtering again, a dashboard light came on saying engine was slowing down and then it died. When I restarted it, the low oil light was on and it said stop engine now. I called tow truck and had it towed to thompson sales in springfield mo - the official GMC dealer. I was called today and told it was the PCV valve that froze up, causing a back up in pressure, causing the rear main seal to blow. I have been doing research on this today, only to find that apparantly there are many GMC Terrains in the 2010-2013 years that have been having the exact same problems. Why is there not a recall on this? when I research it myself, I find numerous complaints of the exact same problem. Apparantly, GMC issued a service bulletin on this exact problem, but there has been no recall. Now, I am looking at having to have a whole new engine put into a car that is only 5 years old.

- Rogersville, MO, USA

problem #16

Dec 272017

Terrain

  • 58,000 miles

A D V E R T I S E M E N T S

GMC bulletin 14882 special coverage adjustment ' plugged PCV orifice in intake manifold this bulletin needs to be extended on my 2013 GMC Terrain. My wife was driving home from work in -11 temps and all of a sudden her car started sputtering and making a whining noise. About a mile up the road her car dash reads " critical oil pressure" and the vehicle turns off. My wife was stuck in the freezing cold for over 40 minutes before a tow truck arrived. The vehicle had less than 58,000 miles on it. I had purchased an extended warranty when I purchased the vehicle. My mechanic found that the main seal and PCV system froze up. He mentioned that the same issue that GMC released under bulletin 14882 had happened to my vehicle. I called GM and they told me that it would not be warrantied as it was out of warranty 1 day prior, they also mentioned the bulletin did not apply to my vehicle because my VIN did not match the product recall. They recommended that I take the vehicle to a GM dealer to inspect (in which they said I would pay for the diagnostic fee). I told GM (customer care) that the vehicle would need a tow as it wont start and unsafe to run. I ended up paying for a tow to a GM dealership and they looked at the vehicle and verified that cost would be $2200 to make the repairs and verified that the issue is the same as bulletin 14882. I have opened up a case with GM customer care but have gotten nowhere with them on why my vehicle is not added to the 14882 bulletin when their mechanics are saying its the same problem. I have gotten a run around from GM customer care team and an unreturned call from management asking to further discuss the specifics on what meets the bulletin 14882 and why vehicle isn't part of the recall. The GM dealership I took my vehicle too even stated they have worked on 4-5 of the same PCV valve freeze in the last couple weeks. Someone plz help!

- Spring Grove, IL, USA

problem #15

Jan 012018

Terrain

  • 85,000 miles
While driving home I stopped at a traffic light and noticed a knocking sound in low RPM range. I continued the remaining 1 mile home. When I got home and out of the vehicle I could smell burning oil. I looked under the vehicle and there was a puddle of oil on the ground as well as lots of oil dripping from the vehicle. After having a GM technician diagnose the issue, it was determined that the PCV value had clogged/frozen causing increased pressure in the crankcase and blowing out the rear main oil seal. This is the same problem that was stated in a service bulletin (sb-10057977-8108) that GM has out. My VIN number is not covered with this bulletin for some reason, but this is a common problem with this drivetrain. The service bulletin (sb-10057977-8108) should be expanded to cover all vehicles with the 2.4 liter 4 cylinder engine. My vehicle is just 2 months out of warranty and GM is only offering to cover 30% of the repair cost. This is a common problem and needs to be resolved.

- Lawrenceburg, TN, USA

problem #14

Dec 252017

Terrain

  • 102,000 miles
Driving to family dinner on christmas day and vehicle stalled and died on side of road in -35 degree weather. No indication of failure, no dash warning indicators. Vehicle was moving at posted speed limit (55mph) when incident occurred. Road conditions where good...sunny day. Vehicle was towed to local GM dealership (wheeler's automotive of abbotsford, wi) and, after a diagnostic, it was confirmed that the crank shaft malfunctioned causing a connecting rod to go through the engine block...a catastrophic malfunction within the engine itself. Contacted GM customer service multiple times to get reimbursement for the repair costs (new engine) and we were told that our vehicle was out of warranty. Our warranty ended 08/30/2017 with 100,003 miles. Our vehicle currently has 102, xxx miles. Oil changes were always completed at a GM certified repair center (wheeler's of marshfield, wi). There was no indicated from a mechanic that there was a problem with the oil, and there was no dash indicators to let us know as consumers there was an issue. This is a malfunction of the GM 2.4L direct injection engine, and this needs to be investigated and recalled. Countless families depend on a safe and reliable vehicle to maintain their household. Please find attached an email with GM customer service, the information can be requested and obtained through the contact information through them. If needed we can provide a sales/repair invoice and phone records of us contacting GM customer service multiple times. Please reply asap

- Stratford, WI, USA

problem #13

Jan 032018

Terrain

  • 90,000 miles
All the oil leaked out rear of engine, whilst parked at workplace.crankcase pressure, moisture build up, and/or sludge build up. According to bulletin pip5093A caused by cold temperature, it got down to about 17 degrees here in Texas. Mechanic says it will cost $1,800to repair. GMC dealer says it's not a recall and is not covered. Apparently, a lot of the 2.4L engines in several models have had this same problem happen. Auto has 90,000 miles on it, and I only drive about 10 miles daily. According to GM bulletins this is known to them, as it has occurred numerous times. I believe that GM needs to address this problem and reimburse the owners of these vehicles for these expensive repairs.

- Alvarado, TX, USA

problem #12

Aug 012017

Terrain

  • miles

A D V E R T I S E M E N T S

The vehicle consumes oil at a rate much higher than "normal". between manufactures recommended oil change interval the vehicle will consume 40-50% of the engines oil capacity. This is determined to not be out of specification in regards to issued service bulletins for the vehicle, but is not "normal" or stated as operating as designed by the GMC operation manual/documentation. There have been other performance and reliability issues with the vehicle related to ignition and timing whereas the vehicle will not run/start/or stalls(camshaft position sensor issues). Service bulletins on the same vehicle indicated excessive wear on timing chain assemblies(which can lead to timing issues) as a result of the excessive oil consumption. Upon taking the vehicle to the dealer and undergoing multiple oil consumption tests which revealed oil usage at a rate of.4 -.5 quarts per 1,500 miles, it was determined the vehicle does not qualify for coverage under the issued service bulletin.

- Kingwood, TX, USA

problem #11

Oct 032015

Terrain

  • 34,572 miles
There are several issues with this vehicle which makes me think this car was a lemon, unreported by original owner, or in a flood; 1st, the rear hatch struts were totally rusted out and inoperable (reinforcing my flood thought.) 2nd, the vehicles mpg is nowhere near the advertised 22/32 - I mentioned my concern several times to the service dept, the sales man, and the certified sale manager; their solution - they reset the gauge on the dashboard! 3rd, within days of my purchase, I noticed a knock under my car that sounded like an axle was going to bust through my floorboard it was knocking so hard! after numerous service repair attempts & visits back to the dealer, one visit lasting approximately 7 days, they think they've fixed the problem. Secondary fuel tank fuel pump module - (contributing to fuel consumption issue?) 4th, the windshield wipers stopped working while I was driving to work, in the fast lane, @ 6am one dark, rainy morning, during a torrential down pour almost causing a major pile up! 5th, check engine light, stumbles and misfires on acceleration, shuts off when stopped at a stop sign or traffic light. Repaired/several hundred dollars later. 6th, the continuing issues have been, but not limited to reduced engine power, rough idle, engine sputters, hesitates, poor gas mileage, & excessive oil consumption. 7th, another check engine light, now fuel-injectors need replaced (another contributor to fuel consumption issue?). after further review of the vehicle's cpo paperwork, this is not the certified vehicle being referred to on the paperwork. There are items checked off on the report that do not apply to this vehicle. I would have never overpaid for a cpo vehicle had I know their "rigorous standards" meant absolutely nothing! I have bought many cars in my life, both new and used cars and never had any of the issues I am having with this vehicle!

- Brunswick, OH, USA

problem #10

Jul 222017

Terrain

  • 65,000 miles
The vehicle has a high oil consumption. Every 1K miles it consumes about 1qt. I have to add oil every month. I see a lot of the same complaint over the internet regarding the GMC Terrain 2010-2013 with the same problem from factory. GM released a bulletin but there is no recall. I have to pay fir a factory problem. #13-06-01-003H: Excessive oil consumption ' perform oil consumption test and/or install piston and piston ring kit ' (Feb 9, 2016) https://GM.oemdtc.com/1893/excessive-oil-consumption-2010-2013-Buick-Chevrolet-GMC

- Winter Garden, FL, USA

problem #9

Apr 242017

Terrain

  • 119,000 miles
2013 GMC Terrain with 119,000 miles has excessive oil consumption. This was a known issue with GMC, chev and Buick. There was a tsb issued 13-06-01-003F. In 2014, GM was fixing all vehicles under warranty, unfortunately mine did not occure until the warranty expired. I had changed my oil every 5,000 to 7,000 miles using the synthetic blend recommended by the manufacturer. When trying to start my vehicle, all check engine, lights, etc came on and the vehicle went into power shut down mode, which luckily my vehicle wasn't moving. GM.oemdtc.com/1893/excessive-oil-consumption-2010-2013-Buick-Chevrolet-GMC/2

- Pomfret, MD, USA

problem #8

Jan 092016

Terrain

  • 51,155 miles
The contact owns a 2013 GMC Terrain. The contact stated that the vehicle experienced excessive oil consumption. During an oil change, the technician diagnosed that the oil was a quart and a half low. The vehicle was taken to the dealer where a technician performed an oil consumption test. The technician stated that it was within normal operating range. The manufacturer was notified of the failure. The failure mileage was 51,155.

- Lake Villa, IL, USA

problem #7

Jan 012015

Terrain

  • 60,000 miles
I have a 2013 GMC Terrain. I bought it used in 2014. It had one previous owner. When I bought this car, I didn't notice the abnormal noise it makes. While the car is either in driver or reverse, it makes a weird ticking noise coming from under the front hood. The noise goes away in park. However, the noise can only be heard when the car idols at a certain RPM. The car makes a rattle like sound when the rpms are low, like between 500 to 1500. For example: When I'm cruising down town at speeds of about 25-45mph, I can here the rattle sound. When I back into my garage, the noise can be heard even louder because the garage amplifies the sound. When I use cruise control to accelerate, it does not make this noise. Only when I put my foot on the gas pedal. When I take my food off the gas, or speed up, the sound goes away. It's not a low oil tick sound. It's a little different, like something is loose and rattling. This noise has always been there but it took me a while to realize it.

- New Bern, NC, USA

problem #6

Mar 172015

Terrain 4-cyl

  • 25,000 miles
Less than a month ago, while driving on interstate 95 in the left lane during rush hour the engine blew on a 2 year old GMC Terrain. How this is at all possible I have no clue, but luckily enough I was able to safely coast over to the right shoulder and await for a tow truck. Below is the background information, as well as the headache I have had to undergo since this happened. -1 month prior to the engine being blown I had taken the car in for a 5,000 mile check-up -night before the incident there was a fluttering noise heard from the engine, so planned on taking to sheehan the next morning at approximately 9:30 am on 3/17/2015 was driving on interstate 95 in the left lane during rush hour and the rpms dropped to zero -witness something that looked like oil leaking from the engine was told to sheehan Buick GMC where they looked at it and the next day reported that the engine blew, a rod to the piston snapped and tore a hole through the side of the engine -was told by service manager that when the engine went it "grenade" inside and resulted in longer to fix and replacing more parts like a manifold. -since it was fixed I had no other choice but to take the car back I left the shop and got on interstate 95 for about 10 miles when I noticed the check-engine light on immediately returned to sheehan and took the loaner back -was told now had to replace the fuel injectors -2 weeks after that week repaid engine light on again for a wire harness.

- Palm Beach Gardens, FL, USA

problem #5

Nov 262014

Terrain

  • 32,400 miles
I had just purchased the 2013 GMC Terrain denali and noticed that it has a bogging sensation in the steering at idle when turning. It feels like the steering is going to cut out - almost like not fully engaging the clutch on a manual transmission when the engine is about to die. Very noisy and annoying in the tight parking garage when you have to turn the steering at a standstill during idle. There is a ticking noise coming from under the dash that sounds like a construction worker jackhammering about 1 block away with the windows up. It can also be described as a helicopter hovering overhead at around 200-300 feet. You can only hear it from inside the cab. I should have noticed this during the test drive, except that the radio was on and there were no tight steering situations. I was told that both of these items are normal by the GMC dealer. Be sure to test out these two scenarios when test driving. Too late for me, and unfortunately I have to live with it but would rather not.

- Phoenix, AZ, USA

problem #4

Oct 042014

Terrain

  • 17,800 miles
I was driving the vehicle under normal circumstances when I tried to accelerate I felt the engine hesitate and then completely shut down. Message on my display said "engine power reduced" and I basically had a few seconds to merge over to the right lane and get out of traffic. Had the vehicle towed to local GMC dealer.

- Ebensburg, PA, USA

problem #3

Jun 022014

Terrain

  • 1,500 miles
While driving the crash light and signal came on and the truck slowed down this happen about 6 times since I bough the truck in July 2013.

- Montevallo, AL, USA

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