This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my 2013 GMC Terrain new in December of 2012. Noticed the engine making noise 10/20/18, mileage: 74,052 needed an emergency oil change, no oil. Again on 1/18/19, mileage: 78,759 engine making noise, checked oil and again no oil. Got an oil change. 5/2/19, mileage: 83,055 engine making noise, checked oil and again no oil. Got an oil change. On 6/16/19, mileage: 84,577 the check engine light came on. Checked oil, again no oil. Went to the dealership. Was told (** the first time) "that the GMC Terrains are known for burning oil." I asked if there was a recall, was told no. Service manager told me it's a $3500 job to replace the pistons and the seals because they are deep in the engine. He had a mechanic add 2 quarts of oil. I asked if the check engine light had to be reset or if it would go off and was told it probably would go off. Then he sent me on my way. Got a second opinion from another mechanic and was told to diligently check the oil and keep oil in it and it will run fine. Three days later my check engine light is still on. The oil is very dirty and it shouldn't be., something is wrong!!!this issue really needs to be addressed with GM. Something needs to be done about this problem as I'm not the only one having it!
Our Terrain started knocking right before it's due for an oil change. We checked it and it had no oil. The dealership has brushed it away and stated that it's not leaking but could be burning the oil. It wasn't until we talked to a mechanic that we were told that certain GMC vehicles burning oil and that it is recommended we spend more money on more oil replacing 1 quart every 1000 miles. We also found that our radio stopped working but because the dealership failed to inform us that the warranty we got didn't cover the radio. They told us we could get it repaired but we would have to pay out of pocket. This will be the last time we buy a GMC or a Chevy SUV due to the issues with getting the repairs done and the fact that we want a reliable vehicle.
I have to check and add oil to my 2013 GMC Terrain every single time I get gas. This is a huge hazard, because when it is low, the oil light does not illuminate. I am worried for mine and my daughters safety that I will get stranded on the road.
The vehicle dies while riding down the road it consumed 3 quarts of oil in 1 week. There is also a class action lawsuit in affect right now. And I tried to go through warranty but they will not cover it.
- Harrisburg, AR, USA
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Out of nowhere my car just died when I got to work, and then again twice on my way home. I took it to get tested the next day and was told it was the timing chain. I drove it 3 blocks to a dealership, and on the way the engine light came on and heard a loud noise. Prior to this, no indicator lights of any kind came on, no strange noises, no warning whatsoever. Diagnosis was that I needed a new engine. With only 92,000 miles on vehicle, my engine is now ruined (with no warning at all), and I have to come up with thousands of dollars to fix it. How has this not been a recall situation at this point given all of the complaints for the same thing - sudden engine issues resulting in engine replacement with less than 100,000 miles. GM please do something to make this right.
Started my car in the morning before work and it immediately began to shake and knock. Message stating reduced engine power noted on control center. Vehicle would only go 25 mph. Felt like oil was low so attempted to drive to get oil checked and while on the way there the car quit working and I had to coast into a local business parking lot. The engine would not turn over but I still had battery power. Had to have my vehicle towed to mechanic who just notified me that my engine was burned up and they had to put 4 quarts of oil in for it to just register on the dipstick. My car was running perfectly fine up until that morning. I get my oil changed as I should. Initially thought it was just a blown gasket but it was much worse. I have less than 100,000 miles on this vehicle.
I left the house and the engine started making loud jack hammer noises, the warning light flashed engine power reduced. The temperature outside was below zero that day, however, I had no other warning lights on my dash before the engine power reduced light. The engine suddenly became very very loud and stopped functioning. I called a tow truck and had the vehicle towed to a local mechanic, I was told that the rear manifold failed and "blew" out of the vehicle. Upon review of the website carcomplainta.com I discovered that for my year, make and model this is a common issue that I was unaware of. There is a GM service bulletin 14882 that covers this issue and that I needed to file a complaint with you. I was told that the entire engine would need to be replaced immediately. I have no way to afford this and if GM is aware of this situation they need to make the needed repairs
Driving on a city street when the vehicle oil light came on, then it proceeded to tell me to turn off the vehicle, which I did and turn it back on. The engine revved up and started to spurt until I made it home. Later found out that the issue I was having was part of recall 14882, but my VIN is not included on the list to be repaired.
I began driving my 2013 GMC Terrain down the street and my car began to feel as if it was going to stall. Then the check engine light came on & a few minutes later, the engine blew with 126,000 miles on the car. Prior to this day, the car had been operating without any issues and no warning lights had come on. The mechanic said that the timing chain had broken & there was no oil in the engine. I bought this car new & was the only owner & religiously changed my oil every 5,000 miles & was not yet due for an oil change. Since this has happened, I discovered that there have been several complaints about this vehicle in regard to oil consumption issues & there has not been a recall issued. This poses a serious safety concern especially considering an oil warning light never came on nor, did any warning lights until immediately prior to the engine blowing.
Rear main seal failed due to clogged PCV valve. One day the car seamed fine, no visable oil leaks, the next day, daughter backed out of driveway and there was a large puddle of oil under her vehicle. She didn't see the puddle, all the oil leaked out of the vehicle, no engine light came on, had to have it towed to shop, $1200 estimate to repair. This is a known issue with GM.
I was driving when my car started making a noise and vibration. I drove it 3 miles as the vibration and noise was getting worse to the dealership.according to the dealership the engine PCV valve became clogged with sledge or ice and pushed the oil out the rear seal of the engine causing failure. In addition the ECM failed to display a low engine oil warning or a check engine warning. After talking to the mechanic at the dealership and researching on the internet, this is a design flaw for the 2.4 ecotc engine that GM has failed to address and is causing people thousands of dollars. My repair will cost $3000. Recall 14882
The rear main seal on the engine blew out while driving due to the PCV system being faulty. My car died in the middle of a busy intersection without warning in 10 degree weather with negative 10 degree windchill, leaving my family and stranded without the ability to even get heat into the car.
The contact owns a 2013 GMC Terrain. While driving low speeds, the vehicle stalled. The vehicle was pulled over and was unable to restart. The vehicle was towed to mcdonald GMC Cadillac (5155 state St, saginaw, mi 48603, (989) 319-4136), but was not diagnosed or repaired. The manufacturer was made aware of the failure and was not able to assist. The failure mileage was 62,000.
This (normally-garaged, 1-owner, religiously-serviced at dealership) vehicle had sat outside for 38 hours without being started. Vehicle was started in +4 degree F temperature, allowed to warm up, driven 15 minutes on a 2-lane road before stopping at a stop sign. Engine began chugging heavily as it left the stop, attempting to cross 2 lanes of a divided 4-lane highway before turning left in the other 2 lanes of that highway. With engine losing power, driver managed the left turn and pulled off on right shoulder just as engine suddenly died. Just as it died, driver noticed a briefly-lit dashboard indicator signifying something about oil. Vehicle was 3 months past 6-year warranty. It was hauled some 200 miles to the original GM dealer, offloaded in parking lot on Sunday eve. Dealer was informed next morning, and later responded that it would need a new engine. Owner visited dealer, noticed vehicle had not been moved since dropping it off, but dealer somehow knew engine status. Manager was surprisingly understanding. Rear seal was blown, likely PCV orifice issue (as in GM tsb 14882). Dealer said GM would pay 45%, tsb 14882 would cover $400+, dealership would pay half the rest. Owner respects/appreciates dealership's cooperation, but remains concerned about potential danger of sudden loss of power while crossing 4 lanes of high-speed traffic. Owner learned about tsb 14882 only after this incident, only via google, prior to visiting dealer. Owner still doesn't know if VIN is on the tsb 14882 list, which, if it is, should have led to a preventive fix prior to this incident.
Local mechanic changes oil and realizes no oil leaks and excessive oil consumption. Tells me about the bulletin and sends me to GMC. Call to make appointment since they agree it's under the special coverage. First visit was to change the oil and start the test 9/28/18 100K miles. Second reading was good 10/27/18 101K miles. Next reading it failed at 102K miles on 12/1/18. They gave me description of what was wrong that fit the bulletin and this astronomical price. I informed them I knew about the bulletin and it should be covered. They then looked my VIN up and said unfortunately my VIN isn't covered even though the year, make, model and motor is the exact as the bulletin. I called GM customer service when my local mechanic told me to on my next oil change with him. 2/28/18 they tell me that the dealership was correct I'm not covered on the special coverage and they aren't sure why. There was nothing else they could do for me. So my motor is noticeably struggling at only 100K miles and there is nothing you can do.
The contact owns a 2013 GMC Terrain. While driving approximately 35 mph, the vehicle shut off without warning. The vehicle was towed to an independent mechanic where they stated that they were aware of the failure. The technician stated that the positive crankcase ventilation hole in the intake manifold was too small and needed to be replaced. The dealer was not contacted. The manufacturer was made aware of the failure and stated that the vehicle was out of warranty and that there was no recall. The contact was informed to call NHTSA. The vehicle was repaired. The failure mileage was approximately 90,700. Consumer stated managed to restart the motor and pulled into parking lot. I checked the car over and found oil om the ground under the car and a trail of oil coming into the parking lot. Consumer was told by a mechanic these vehicles have this problem. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
My year make and model with the same 2.4L engine was subject to a recall/ service bulletin #14882 which pertained to a plugged PCV orifice in the intake manifold which resulted in blowing out the rear main crankshaft seal which could result in engine failure and a warning that the spaying oil can result in loss of vehicle control. A mechanic confirmed that this was the problem I have, yet GM will not cover the repairs as they said my specific VIN was not covered. The vehicle has low mileage and I think it is outrageous that GM will not stand behind their product. The repairs will be very expensive.
We bought a 2013 GMC Terrain in April 2018 with 129K miles for approximately $15K after tax and title. We had it for about 8 months and were bringing it to a local Chevrolet dealership for routine oil changes every 5,000 miles. About 1000 miles before our next oil change in December 2018, we noticed the engine knocking. The dash illuminated the check engine symbol. We connected an obdii reader to the PCM at a nearby part store. The reader displayed the code P0014; which is relative to "camshaft position 'B' timing over-advanced or system performance bank 1". we discovered the code was associated with low engine oil. We checked the oil level and there was no oil on the dip stick. We needed to poor 3 1/4 quarts of oil into the engine. We needed to add approximately 1 quart of oil every 1 1/2 to 2 weeks thereafter. About a month went by, and in January 2019, the dash displayed an engine power loss message and the engine sounded like that of a diesel engine. When the engine was shut off, we noticed the oil had leaked all over the ground. The vehicle was brought to a mechanic who diagnosed it as having a rear main oil seal failure, piston rings were bad, and the timing chain was bad. We called the dealer where it was purchased. They noted the vehicle was no longer under warranty because it has over 135K miles on it and they were unable to compensate for the damage. We called the GM customer service headquarters directly, and they informed us the vehicle was not listed as having any issues or recalls according to the VIN. $3500 estimate to fix by private mechanic. Vehicle is currently being serviced.
A D V E R T I S E M E N T S
- Bristiol, CT, USA