This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In August, 2019 I had the oil changed and when I wen to leave the parking lot and put the car in reverse the car sputtered and the engine stalled. This happened several times. I then brought it to a dealership. They replaced the timing chains and actuators ($1,416.60). Two days ago there was a ticking sound and then while I was in gear (drive) waiting for the garage to open, the car started trying to "buck" forward while I had my foot on the brake. I called the dealership and was told that this model with lots of miles (under 70,000) tend to burn oil. I added a significant amount of oil (none on dip stick) and now the vehicle is running fine. Why is this car burning so much oil" I have never had a car burn oil and to be told by a dealership after it was supposedly fixed that burning oil is normal is disturbing as is the unreliability of the car. Will it buck again or die again"
The car started to "buck" and making a tap tap tap noise like a lifter tapping while driving to work. When I got out of the vehicle, something smelled hot. Checked under the hood and there was nothing wet or steaming. No check lights ever came on. Later at lunch, I left and the tapping noise was louder and the heat gauge increased fast. I stopped at a repair shop. While I waited I checked the oil. There wasn"T any!!! at all. The dipstick was milkey. The oil fill cap was wet inside and milkey. Underneath my car was covered in fresh oil. It was determined to be a busted rear main seal. 4 qts of oil added so I could get home. My mechanic confirmed the diagnosis. He was shocked. He found GM bulletin 14882 online. What is described in that video is exactly what happened. We had a sudden hard freeze X 3 days. The pvs connection at the intake was full of water. When that froze, it blew out the seal. My car has 88,000 miles on it. There are videos after videos online of the same engine doing this exact same thing. I called GM. The best they could do is tell me to report to you.
The engine stalled out and died. Upon getting new engine the vehicle stalls out intermittently. Changes of solenoid's but problem persists. This can happen when vehicle is stationary or while driving in motion.
The contact owns a 2013 GMC Terrain. While the vehicle was stopped in the drive gear, it shut off and then restarted without warning. In addition, when the key was released from the ignition, the vehicle moved. Furthermore, the check engine indicator illuminated and the transmission control module and torque converter warning messages were displayed. The vehicle was taken to williams Buick GMC (8201 South blvd, charlotte, nc 28273, (704) 697-1600), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 136,059.
While in motion the car is randomly shutting off the engine while in motion on a city street but will immediately start back up once turning the ignition back on. This issue also caused my check engine light to come on and after doing a dianostics it turns out that the intake valve solenoid that went bad. After reaching out to several mechanics and GMC dealers they've told me that this is a common issue with my car type. Another issue they mentioned is that if you replace one and not the other, more than likely the issue will occur again.
- Cleveland Heights, OH, USA
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The contact owns a 2013 GMC Terrain. The contact stated that the vehicle consumed an excessive amount of oil and five quarts had to be replaced constantly. The contact spoke with hennessy Buick GMC 1 (7261 jonesboro rd, morrow, ga 30260, (844) 240-2177) and was informed that there was no recall on the vehicle. The contact then went to an independent mechanic and had the engine replaced with an engine from another GMC vehicle at the cost of $3,300. The engine failure continued after the replacement. The contact believed that there was a defect with the engine, which was causing an overconsumption of oil. The manufacturer was not notified. The failure mileage was 130,000.
I have had my 2013 GMC Terrain for 3 years and it has problems with the oil consumption, starting, traction light comes on by itself and truck cuts off without warning. This started several weeks ago. Oil, it consumes large amounts of oil between the oil changes. I check the digital oil displays, that show how much oil remains, and it can go from 80% remains to 70% remains in a matter of days. Icutting off, this happens at random times. When I drive, it looses power and cuts off in the middle of the street. No warning at all. This is very scary especially with my children in the car. It will loose power and not accelerate and I have had drift to the shoulder of the road. I am scared it will do this on the highway when driving at high speeds. Starting, my SUV can start with no problem and I can drive to the store 5 minutes away and it will not start when I return. I try starting it 5 times and it will finally start. This has happened several times. It will start in the morning when I go to work or take kids to sports practice or their games and when I leave work will not start after 8 hours. After a 1-2 hour game, same thing occurs, it will not start. I have taken it for diagnosis, received code and had it repaired. After a few days, same thing happens. My mechanic can not figure out why this is happening. My traction light has also come on by itself, for no reason. There is no recall for these problems but it should be before innocent people, and families are injured or killed.
2.4 ecotec engine burning oil. Had oil change done within less a month, have 2,000 mile to go before next oil change and vehicle was saying 51% oil life left. The vehicle start knocking, took it to mechanic to have look at and it was 3quarts down and I just had an oil change done 5weeks ago from this date 09/09/19. Mechanic said I was lucky that I caught when I did or the engine when have gone.
The contact owns a 2013 GMC Terrain. While the vehicle was stopped at a traffic light, it stalled and was unable to be restarted. The vehicle was towed to an independent mechanic who stated that the timing chain caused the failure. The vehicle was not repaired. The dealer and manufacturer were not contacted. The approximate failure mileage was 95,000.
Car is not reading the correct amount of oil in SUV. SUV started to run badly then timing went out. Now I need a new engine and im still paying a car note. No one is willing to fix this issue.
The car started making a loud noise wouldnt go foward got it towed to the GMC dealer they stated that the car transfer case was damaged. Need a transfer case cost under $3000 the car only has 79,500 miles I bought it 2 years ago, had multiple issues like I had to do oil consuption test, had to replace water pump too many issues.
Using oil in excessive amounts, about 1quart every 1500 miles, car is not telling me when oil is low and then the motor starts to rattle. This has been bad for a long time but now getting worse.
The contact owns a 2013 GMC Terrain. While driving 35 mph and depressing the accelerator pedal, the vehicle began to hesitate and the contact smelled a burning odor coming from the engine. The contact stated that the check engine warning indicator illuminated. When the contact pulled over, turned off, and restarted the vehicle, it resumed normal operation. The vehicle was taken to phillips Chevrolet of lansing (located at 17730 torrence ave, lansing, il 60438, (708) 474-0000) where it was diagnosed that 75% of the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 70,488. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2013 GMC Terrain. While driving 40-50 mph, the vehicle decelerated and stopped in the middle of the street. The contact coasted the vehicle to the shoulder of the road. The contact placed the vehicle into neutral, restarted the vehicle, and drove safely; however, the check engine indicator illuminated. The vehicle was driven to heritage Buick (930 East interstate hwy 30, rockwall, tx 75087, (972) 807-0165) where it was diagnosed that the timing chain and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 148,000.
The contact owns a 2013 GMC Terrain. While the contact's wife was driving 70 mph, the vehicle seized without warning. The contact's wife managed to steer the vehicle to the shoulder of the road. The vehicle would not restart and all the warning indicators illuminated on the instrument panel. The vehicle was towed by state farm to bale Chevrolet (13101 chenal pkwy, little rock, ar 72211, (501) 550-4465) where it was diagnosed that the timing chain failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 105,000.
Complaints for my 2013 GMC Terrain flex fuel when I was at a stop light with a 4 lane intersection. Whenever the light changed the vehicle sputter out or quit when I took my foot off the brake to press the gas pedal. The vehicle behind me almost rear ended the back of my SUV. Also, having to hold brake and gas pedal at the same time during stops to keep the vehicle from going dead. The first repair was a month ago due to code P0013 and P0014 which my mechanic repaired the camshaft sensor and accelerator sensors. Those were repaired and the check engine light was still on and I returned it back to my mechanic who repaired the sensors again because the parts had a warranty. Once again after leaving my mechanics shop the check engine light came right back on after driving 8 miles. Also, let me say I do trust my mechanic, as he has worked on my past and current vehicles with no problems. Anyway, my mechanic could not get a problem code on the Terrain so the next day the vehicle was promptly taken to my local GMC dealership to see if they could diagnose the problem. The mechanic at the GMC dealership stated the vehicle needed a timing chain and gears, which was going to run $1100-$1500 to fix. I don't have that kind of money and vehicle is not covered by a warranty due to the year and mileage. After doing some research on the internet, it seems several consumers are experiencing this same safety issues with the GMC Terrains. I have only had my SUV for a few months and my dream vehicle has turned into a nightmare. I had three local mechanics within the last month say 'those vehicles are bad to give trouble' and my mechanic stated there has been numerous recalls on the Terrains over the years. This is not safe and something needs to be done by the GMC manufacturing company. The check engine light is still on. Thank you
A D V E R T I S E M E N T S
- Bemidji, MN, USA