This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased car used from GMC dealer 88,706 miles. 1 previous owner thta purchased from GM dealer new, I purchased extra 100,000 warranty in addition. I drive about 10 miles total a day about 3 days a week to work, so I have not put many miles on it. 30 days after purchase when driving home from work got to driveway, car dumped large quantities of oil on driveway. No warning lights ever came on to indicate a problem. Diagnostics should have indicated pressure build-up. Car had hesitated a bit at the last stoplight before my house on the way home but not bad and only one time. Oil all over underside of vehicle. Towed to dealer, GM knows of the issue but my VIN is not on "the list" for the "service adjustment" not a recall but it should be.. nobody can say why. Will cover part but not all of the damage despite this being the result of a really poor engine design that is a "high oil consumption" vehicle. Is this the 70S? that should not even be a thing in 2019. The oil sludge in engine caused the PCV to freeze up in the cold temps and it blew out the rear main seal for the engine. They want $1300 from me to fix and GM is covering part of the cost. But if it is a design flaw and they knew about it, they should have fixed it before they sold it. Extended warranty will not cover this because they do not include the PCV. Likely will not ever cover anything with the engine since it is a design flaw and those are by definition pre-existing and high oil consumption that is not coming out on the ground is fouling up something. So my first payment is not even due yet and I already owe money to someone else and it is significant money that will not be easy to pay. If this had happened on the highway, I would have lost use of the vehicle at high speed and would likely have caused a crash.
The contact owns a 2013 GMC Terrain. While driving 30 mph, the engine made an abnormal noise and smoke emitted from the exhaust without warning. The engine began to stall and the contact pulled over and attempted to place oil in the vehicle; however, the oil leaked out. The vehicle was towed to steven lust automotive (1314 6th ave sw, aberdeen, sd 57401, (605) 277-4261) where it was diagnosed that the PCV valve was faulty. The contact stated that there was an unknown manufacturer recall that was placed on her year, make, and model vehicle; however, the VIN was excluded. The manufacturer was notified of the failure and informed the mechanic that the contact's VIN was not included in the manufacturer recall. The vehicle had not been repaired. The failure mileage was 61,067.
In August, 2019 I had the oil changed and when I wen to leave the parking lot and put the car in reverse the car sputtered and the engine stalled. This happened several times. I then brought it to a dealership. They replaced the timing chains and actuators ($1,416.60). Two days ago there was a ticking sound and then while I was in gear (drive) waiting for the garage to open, the car started trying to "buck" forward while I had my foot on the brake. I called the dealership and was told that this model with lots of miles (under 70,000) tend to burn oil. I added a significant amount of oil (none on dip stick) and now the vehicle is running fine. Why is this car burning so much oil" I have never had a car burn oil and to be told by a dealership after it was supposedly fixed that burning oil is normal is disturbing as is the unreliability of the car. Will it buck again or die again"
The car started to "buck" and making a tap tap tap noise like a lifter tapping while driving to work. When I got out of the vehicle, something smelled hot. Checked under the hood and there was nothing wet or steaming. No check lights ever came on. Later at lunch, I left and the tapping noise was louder and the heat gauge increased fast. I stopped at a repair shop. While I waited I checked the oil. There wasn"T any!!! at all. The dipstick was milkey. The oil fill cap was wet inside and milkey. Underneath my car was covered in fresh oil. It was determined to be a busted rear main seal. 4 qts of oil added so I could get home. My mechanic confirmed the diagnosis. He was shocked. He found GM bulletin 14882 online. What is described in that video is exactly what happened. We had a sudden hard freeze X 3 days. The pvs connection at the intake was full of water. When that froze, it blew out the seal. My car has 88,000 miles on it. There are videos after videos online of the same engine doing this exact same thing. I called GM. The best they could do is tell me to report to you.
The engine stalled out and died. Upon getting new engine the vehicle stalls out intermittently. Changes of solenoid's but problem persists. This can happen when vehicle is stationary or while driving in motion.
- Bangor, ME, USA
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The contact owns a 2013 GMC Terrain. While the vehicle was stopped in the drive gear, it shut off and then restarted without warning. In addition, when the key was released from the ignition, the vehicle moved. Furthermore, the check engine indicator illuminated and the transmission control module and torque converter warning messages were displayed. The vehicle was taken to williams Buick GMC (8201 South blvd, charlotte, nc 28273, (704) 697-1600), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 136,059.
While in motion the car is randomly shutting off the engine while in motion on a city street but will immediately start back up once turning the ignition back on. This issue also caused my check engine light to come on and after doing a dianostics it turns out that the intake valve solenoid that went bad. After reaching out to several mechanics and GMC dealers they've told me that this is a common issue with my car type. Another issue they mentioned is that if you replace one and not the other, more than likely the issue will occur again.
The contact owns a 2013 GMC Terrain. The contact stated that the vehicle consumed an excessive amount of oil and five quarts had to be replaced constantly. The contact spoke with hennessy Buick GMC 1 (7261 jonesboro rd, morrow, ga 30260, (844) 240-2177) and was informed that there was no recall on the vehicle. The contact then went to an independent mechanic and had the engine replaced with an engine from another GMC vehicle at the cost of $3,300. The engine failure continued after the replacement. The contact believed that there was a defect with the engine, which was causing an overconsumption of oil. The manufacturer was not notified. The failure mileage was 130,000.
I have had my 2013 GMC Terrain for 3 years and it has problems with the oil consumption, starting, traction light comes on by itself and truck cuts off without warning. This started several weeks ago. Oil, it consumes large amounts of oil between the oil changes. I check the digital oil displays, that show how much oil remains, and it can go from 80% remains to 70% remains in a matter of days. Icutting off, this happens at random times. When I drive, it looses power and cuts off in the middle of the street. No warning at all. This is very scary especially with my children in the car. It will loose power and not accelerate and I have had drift to the shoulder of the road. I am scared it will do this on the highway when driving at high speeds. Starting, my SUV can start with no problem and I can drive to the store 5 minutes away and it will not start when I return. I try starting it 5 times and it will finally start. This has happened several times. It will start in the morning when I go to work or take kids to sports practice or their games and when I leave work will not start after 8 hours. After a 1-2 hour game, same thing occurs, it will not start. I have taken it for diagnosis, received code and had it repaired. After a few days, same thing happens. My mechanic can not figure out why this is happening. My traction light has also come on by itself, for no reason. There is no recall for these problems but it should be before innocent people, and families are injured or killed.
2.4 ecotec engine burning oil. Had oil change done within less a month, have 2,000 mile to go before next oil change and vehicle was saying 51% oil life left. The vehicle start knocking, took it to mechanic to have look at and it was 3quarts down and I just had an oil change done 5weeks ago from this date 09/09/19. Mechanic said I was lucky that I caught when I did or the engine when have gone.
The contact owns a 2013 GMC Terrain. While the vehicle was stopped at a traffic light, it stalled and was unable to be restarted. The vehicle was towed to an independent mechanic who stated that the timing chain caused the failure. The vehicle was not repaired. The dealer and manufacturer were not contacted. The approximate failure mileage was 95,000.
Car is not reading the correct amount of oil in SUV. SUV started to run badly then timing went out. Now I need a new engine and im still paying a car note. No one is willing to fix this issue.
The car started making a loud noise wouldnt go foward got it towed to the GMC dealer they stated that the car transfer case was damaged. Need a transfer case cost under $3000 the car only has 79,500 miles I bought it 2 years ago, had multiple issues like I had to do oil consuption test, had to replace water pump too many issues.
Using oil in excessive amounts, about 1quart every 1500 miles, car is not telling me when oil is low and then the motor starts to rattle. This has been bad for a long time but now getting worse.
The contact owns a 2013 GMC Terrain. While driving 35 mph and depressing the accelerator pedal, the vehicle began to hesitate and the contact smelled a burning odor coming from the engine. The contact stated that the check engine warning indicator illuminated. When the contact pulled over, turned off, and restarted the vehicle, it resumed normal operation. The vehicle was taken to phillips Chevrolet of lansing (located at 17730 torrence ave, lansing, il 60438, (708) 474-0000) where it was diagnosed that 75% of the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 70,488. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2013 GMC Terrain. While driving 40-50 mph, the vehicle decelerated and stopped in the middle of the street. The contact coasted the vehicle to the shoulder of the road. The contact placed the vehicle into neutral, restarted the vehicle, and drove safely; however, the check engine indicator illuminated. The vehicle was driven to heritage Buick (930 East interstate hwy 30, rockwall, tx 75087, (972) 807-0165) where it was diagnosed that the timing chain and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 148,000.
A D V E R T I S E M E N T S
- Chisago City, MN, USA