This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was driving vehicle when all of a sudden the dashboard lights started flashing and displaying errors like "steering assist fault...service required" etc. Also at this time the power steering went completely out and the vehicle was very hard to to steer which almost resulted in bad accident. The car was taken to Ford and they are stating that the fix for this is replacing the whole steering rack due to a code (U300) they pulled from the car's computer. This is a $2000 repair!!! I did some research myself and found where this issue has been going on for some time now and Ford had issued a recall (15S18) but the dealer states that this vehicle is not covered by the recall due to it's build date (Feb 3 2013). Now if this issue was supposedly corrected for later model cars..... why is this car among others I have researched still experiencing the same issues as noted by the recall"? could it be that a generation one steering rack was used during the build of this later model car instead of a gen 2, 3, etc? I even asked the service manager could he guarantee that the new steering rack he'd install would prevent us from having a very close call accident as before and he stated that he couldn't. this is horrible!!! www.fordproblems.com/trends/epas/. https://static.NHTSA.gov/ODI/rcl/2015/rcmn-15V340-1276.pdf. And read some of the comments here on others that have had the same or similar issues with other Ford vehicles. Https://www.youtube.com/watch"V=roulany5dmi
My steering wheel is getting stiff day by day. I have to use two hands most of the times now. My mileage is 87000. I've contacted Ford dealership. Still waiting for any feedback from Ford.
The contact owns a 2013 Ford Taurus. While driving 5 mph, the steering wheel locked and the power steering failed as warning indicators illuminated. As a result, the contact was able to drive vehicle slowly. The vehicle was not diagnosed or repaired. The contact called woody butts automotive (1226 watson blvd, warner robins, ga 31093, (478) 220-0277), but was unable to get assistance. The manufacturer was not made aware of the failure. The failure mileage was 83,555.
The contact owns a 2013 Ford Taurus. On several occasions, while driving 65 mph, the steering wheel became difficult to manuever. The power steering assist indicator illuminated. The contact called mcclary Ford Inc. At (256) 232-4242 (1104 us hwy 72 E, athens, al 35611). The contact was unable to get the vehicle to the dealer. The vehicle was towed to an independent mechanic, but the cause of the failure could not be determined. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified. The approximate failure mileage was 74,000.
The contact owns a 2013 Ford Taurus. While driving approximately 40 mph, the steering wheel seized without warning. The vehicle was towed to lithia Ford of missoula (3943 brooks St, missoula, mt) 59804 where it was diagnosed that the power steering needed to be repaired. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,686.
- Conrad, MT, USA
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The contact owns a 2013 Ford Taurus. The contact stated that the power steering fault warning indicator flashed and the power steering failed to function properly. There was a total loss of power in either direction of the steering wheel. The vehicle was not diagnosed by a dealer. The vehicle was taken to an independent mechanic. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified and advised the contact to have the vehicle diagnosed and repaired by a dealer. The approximate failure mileage was 90,000.
The contact owns a 2013 Ford Taurus. Upon starting the vehicle, a power steering assist fault message displayed and the power steering failed. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. World Ford pensacola (6397 pensacola blvd, pensacola, fl 32505, (850) 476-9050) informed the contact that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The VIN was invalid. The failure mileage was 90,768.
The contact owns a 2013 Ford Taurus. While driving approximately 55 mph, the steering seized without warning. The vehicle was taken to an unknown dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The failure mileage and VIN were unknown.. VIN is invalid updated 8/15/18
The contact owns a 2013 Ford Taurus. While driving approximately 5 mph, the steering wheel became difficult to turn and the steering warning indicator illuminated while the failure occurred. The contact was able to turn the engine off for a brief moment to bring the steering wheel back to normal. The failure was experienced several times. The vehicle was taken to rockwall Ford (990 East interstate 30, rockwall, tx 75087 phone (972) 290-2200) where it was diagnosed that the steering gear needed to be replaced. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The failure mileage was 108,000.
The contact owns a 2013 Ford Taurus. The contact stated that the power steering unit failed to function properly. The vehicle was taken to a dealer (O'brien Ford of shelbyville, 720 mt eden rd, shelbyville, ky 40065, (502) 633-4535) where it was diagnosed that the power steering control module needed to be replaced. The dealer and the manufacturer indicated that the vehicle was excluded from NHTSA campaign number: 15V340000 (steering). The VIN was not available. The approximate failure mileage was 55,750. Updated 8/6/18
The contact owns a 2013 Ford Taurus. The contact stated that the vehicle experienced a loss of power steering. More effort was required to steer the vehicle while traveling various speeds. The vehicle was towed to the vehicle owner's residence and was then towed to all american Ford of paramus (375 NJ-17, paramus, NJ) where it was diagnosed that the rack and pinion was defective and needed to be replaced. The manufacturer was notified. The failure mileage was approximately 73,000.
The steering wheel on my 2013 Ford Taurus limited had come loose. I am concerned that the steering wheel may physically fall off if I don't get the issue address as soon as possible. The steering wheel wobbles quite a bit. I can wiggle the steering wheel back and forth and side to side. The steering wheel wiggles in, park, reverse, drive, and when the is parked with the parking brake on or off, and when engine is not running, the steering wheel itself appears to be psychically loose itself. I when to a Ford quick lane on Friday to get my oil changed but they didn't have a technician that was certified in that area on duty at the time. They had the vehicle up on the lift and told me that all front end components appear to be intact and in working order. The quick lane center had informed me that the steering wheel appears to have come loose from directly behind the horn pad where the steering wheel attaches to the vehicle. Something like this appears to be a manufacturer defect and a safety concern. I am wondering if there are any recalls or if a recall should be issued in this case. I going to bring the vehicle back into the Ford dealership/quick land tire and auto center tomorrow.
The contact owns a 2013 Ford Taurus. The contact stated that the power steering failure warning indicator illuminated and an alarm sounded when the vehicle was started. Whenever the vehicle had to be turned, the steering wheel became difficult to maneuver. The power steering assist failed intermittently. The contact took the vehicle to bell Ford (2401 w bell rd, phoenix, AZ 85023; 602-457-2144 or 602-866-1776) where it was diagnosed that the steering gear failed and caused the power steering to fail. The dealer diagnosed that the steering gear needed to be replaced. The contact took the vehicle to a certified mechanic who reprogrammed the steering, which repaired the power steering assist; however, the warning indicator remained illuminated. The contact stated that the failure recently recurred. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 15V340000 (steering) despite the failure being similar to the recall failure. The manufacturer provided case number: [xxx]. the approximate failure mileage was 88,000. Updated 7/20/18 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
On June 9, 2015 I had a power steering assist fault which shut my steering down on I-81. This was replaced as faulty at expense of over $2,000. On Sept. 16, 2017 after 21,335 miles the power steering assist fault happened again, while driving on local city roads. I have been told that there is no recall for my model year and VIN yet there are recalls for other Ford using the same electronic power steering assist later and newer models. Also on this episode of 9/16/17 the stability control system fault came on as a failure message.
The contact owns a 2013 Ford Taurus. The contact stated that the eps warning light flashed. The contact also mentioned that the power steering failed. The manufacturer was notified of the failure. The manufacturer recommended that the contact tow the vehicle to a dealer for diagnosis and stated that the vehicle was excluded from NHTSA campaign number: 15V340000 (steering). The contact called a dealer (don vance Ford, 14897 mo-38, marshfield, mo 65706, (417) 859-2600) and no further details were available. The VIN was not available. The failure mileage was not available.
The electric power steering failed while driving on the freeway. Now it is very hard to steer and the steering capability feel as though it is trying to lock up, which make it very hard to change lanes and turn...updated 07/13/17
The contact owns a 2013 Ford Taurus. While driving various speeds, the steering wheel became difficult to steer. There were no warning indicators illuminated. The failure recurred numerous times. The vehicle was taken to the dealer (Suburban Ford in waterford, mi) where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure and informed the contact that there would be a charge for the repair. The approximate failure mileage was 48,000.
A D V E R T I S E M E N T S
- Florissant, MO, USA