This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has lost power steering. Low speeds it is nearly impossible to turn left or right. At highway speeds steering wheel feels locked up. Taken to dealership (williams Ford Lincoln service dept - 205 South main street athens, pa 18810) twice. First time they did a cpu update - said they could not diagnose until that was complete - were 99% sure it would fix the problem. Made it worse - back in the shop now waiting to hear how to proceed.
I was backing out of a parking spot and the power steering failed. The power steering fault light came on. I turned the car off, turned it back on and the power steering worked. I then took the Taurus to coconut point Ford. They said that I needed a new steering gear assembly and my Taurus was not on the #15S18 recall list. I have enclosed my invoice for $2,093.45. I talked twice to Ford customer service. I mentioned the 445,000 cars (including the 2013 Taurus) that had been recalled for this same problem. "nothing they can do!" not a great answer... looking on the internet, there are a lot of Ford Taurus customers that had the same problem with their cars being recalled. I am very thankful that my wife was not driving on the highway when this happened!
While driving on the freeway, the steering wheel began to seized and the traction control and power steering indicators illuminated.the manufacturer was notified of the failure and provided no solution other than having the dealer diagnose and repair the vehicle. The VIN was not available. The approximate failure mileage was 118690. Researched the problem and saw that there had been a recall report back in 2015 pertaining to the steering modual failing. Unfortunately my 2013 Ford Taurus is not covered under this recall per Ford Motor Company.
The contact owns a 2013 Ford Taurus. When attempting to turn or park the vehicle at low speeds, the steering wheel became difficult to turn. The steering wheel had to be turned with force. The failure was experienced numerous times. There was no warning indicator illuminated. The contact spoke with lake view Ford (12381 conneaut lake road, conneaut lake, pa 16316, (814) 382-5485) and was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 64,000.
- Linesville, PA, USA
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The contact owns a 2013 Ford Taurus. While driving various speeds, the steering wheel seized and the power steering assist indicator illuminated. The vehicle was taken to mcdavid Ford (300 w loop 820 South, fort worth, Texas 76108, 817-935-7000), but was not diagnosed or repaired. The dealer stated that there was no recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.
Electronic steering system fault while driving. Very dangerous because of loss of power steering. Complained to dealer on various occasions. They claimed they couldn't duplicate.
As I was driving into work today, I had lost my power steering on my 2013 Ford Taurus making it hard to control the vehicle when turning. I had done some research and had seen that there had been a recall report back in 2015 (recall notice 15S18) pertaining to the steering modual failing. Unfortunately my 2013 Ford Taurus is not covered under this recall per Ford Motor Company.
The contact owns a 2013 Ford Taurus. The contact stated that the steering wheel became difficult to maneuver while operating the vehicle. The contact stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The dealer (carmody Ford, Inc., 1111 NY-29, greenwich, NY 12834, (518) 692-2246) diagnosed that the power steering unit failed and needed to be replaced. The manufacturer was notified of the failure and provided no solution other than having the dealer diagnose and repair the vehicle. The VIN was not available. The approximate failure mileage was 93,290.
The power steering on my 2013 Ford Taurus limited has gotten hard to turn and is really bad at low speed and taking two hands to turn. It only has 61700 miles on it. I looked up the problem online and there are countless complaints with this issue and a recall for it. When I contacted Ford Motor Company they said that my car is not included in the recall, the recall only covers Ford Taurus September 7, 2010 thru February 28, 2012, my Ford Taurus was manufacturered in 2013. I contacted my local Ford dealership and the said that the power steering control module is back ordered until mid July. This is just absurd that my Ford Taurus is not covered under the recall and furthermore the part is not available to fix it until mid July. The Ford Motor Company has me and my family drive around in a car with faulty steering that is unsafe with the potential to cause us to have an accident with no fix for months.
The steering wheel started getting loose starting about 3 months ago. Then the air bag light started coming on and not going off. I saw the recall on other Ford models for the steering wheel and thought this might be the same scenario. I tried to contact Ford twice and both times was interrupted by the automated request to take a survey. I don't know if the steering wheel has ever been removed, but I do know that the drivers airbag was replaced at some time.
I was driving on the freeway when the power steering assit message popped up and the steering got a little difficult. I pulled over and turned off the car. When I turned the car back on the steering was like normal again. A little while later on the freeway the power steering assit message popped up again and the steering went out completely making steering very difficult.
Steering wheel became difficult to turn while driving causing the vehicle to be unsafe to drive. Vehicle was taken to Ford dealership and was told lower steering column needed to be replaced but the part was back ordered for a minimum of 2 weeks. This seems to be a defective part if Ford is having to supply so many new parts and cannot keep them in stock.
The contact owns a 2013 Ford Taurus. While driving approximately 10 mph and attempting to make a turn, a grinding noise was heard from the steering wheel. There were no warning indicators illuminated. The vehicle was taken to jannell motors Inc (2000 Washington St, hanover, MA 02339, 781-982-4500) where the technician diagnosed that the steering rack needed to be replaced. The manufacturer was made aware of the failure, but did not assist. The contact was referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 110,000.
The contact owns a 2013 Ford Taurus. The contact stated that the steering wheel became very difficult to maneuver. The contact pulled over at a fuel station and left the vehicle parked until that evening. The contact then drove the vehicle home. The contact took the vehicle to an independent mechanic who advised that the vehicle be taken to a dealer due to several failure codes populating. The independent mechanic was unable to repair the failure. The dealer (sutton Ford Lincoln, 21315 central ave, matteson, il 60443) diagnosed that there was an electrical computer failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 85,000.
It feels like the power steering intermittently goes out while driving, making the car very difficult to steer. It is most noticeable at lower speeds, while driving in parking lots or city streets, but there is more resistance than usual at highway speeds. The steering wheel also do not return to center after a turn. It's like the power steering works when it wants to.
The contact owns a 2013 Ford Taurus. The contact stated that the eps warning indicator flashed and there was a sudden loss of electronic power steering. The dealer was not contacted. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer issued one recall and three tsbs for the steering; however, the VIN was excluded. The manufacturer suggested that the dealer repair the vehicle. The approximate failure mileage was 83,000.
Epas recall, I contacted Ford and they told me that my car does not have a recall, but it has an epas steering problem described as the recall. As I arrived to my job on Friday March 02, 2018 I noticed that my steering went out and there was something on the dashboard for electronic assist, as well as my slip control light went one. Aftwr I got off, the car worked like nothing had happened. I took it to the dealer and they told me that it is going to need a new epas a job that cost $2200!
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- Waverly, NY, USA