This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Taurus. After pulling out of the driveway at 10 mph and putting the vehicle in drive, the contact heard a loud noise coming from the trunk. The following day, the contact noticed that the tire had flattened. Aaa placed a spare tire on the vehicle and a mechanic stated that the rear coil spring failed. She believes the failure is related to NHTSA recall # 04V332000 (suspension:front:springs:coil springs). The engine size was unknown. The current mileage is 99,310 and the failure mileage was unknown.
On 4/1/2007 I was exiting parking in front of my home. Heard a loud bang. Car froze. Upon examination I found that the left front coil spring had cracked, exploded, punctured the tire and locked up the forward movement of the car, all in the space of 3 feet. Being Sunday with no service available I looked up recalls on the Ford site, for 2000 Taurus and found recall 04S17 for the front coils. Upon sending my car on Monday to the dealer. I subsequently was informed that the rear coils were cracked and also needed replacement. I called Ford customer service to inquire as to why I hadn't received a recall notice and was told the 04S17 was a customer convenience recall only, not a safety recall. The rear coils were not covered but were the same units as the front ones. This is wrong. The front should be a safety recall as in my case, in only 3 minutes I would been on the highway with my family and grandchild at 55 mph and the car would have flipped at that speed. Secondly, the rear coils could do the same as they came from the same parts batch(according to Ford parts) and need to be replaced before we are confronted with another Firestone situation from Ford, that destroyed my 1996 Mercury Sable.
My wife purchased a 2000 Ford Taurus in 2001 the vehicle has had some problems but nothing to out of the ordinary until 033107 on this day my wife went to drive the vehicle and the front drivers side tire was rubbing the wheel well I then proceeded to take it to the Ford dealership and they told me that the front coil spring was broken and it would be covered by an extended warranty that they had done due to common problems that they were having w/ these springs. Upon completion of the inspection of the vehicle they found that the drivers side rear spring was broken as well they stated was not covered they only cover the front springs and that I would have to pay a considerable amount for this repair so I chose to purchase the springs for the rear of the vehicle after talking with the 800 people that said they don't have a reason to cover them but why wouldn't you cover them if the front ones are known to break and they are the same component I just feel that if these springs are breaking that it should be a huge concern to every one and their loved ones we all share the same roads and what if they were to break at 65mph shouldn't we correct the problem and just recall the suspension components ie all four coil springs.
- the contact owns a 2000 Ford Taurus. While driving 25 mph the contact heard a loud noise coming from the front end of the vehicle. The dealer informed the contact that one rear coil spring and front two coil springs were fractured. The dealer stated the coil springs were defective. The front two coil springs were repaired as part of recall #04V332000. The dealer stated there was no recall on the rear coil springs. The contact felt that the rear coil springs should be included as part of the recall. The vehicle currently has 63,000 miles.
- Cranberry Township, PA, USA
Search CarComplaints.com for these popular complaint phrases...
2002 Ford Taurus with front side coil spring problems* the front driver's side coil spring broke puncturing the tire. The vehicle was parked when this occurred. The vehicle was over it's warranty by 1231, therefore the consumer had to pay for the repairs.
Recall on 2000 Ford Taurus SE for faulty coil springs which didn't work so had to have more work done which cost $399 and customer wants Ford to reimburse him** the consumer stated all the dealer did was put shields over the springs. The consumer stated the dealer should have replaced the springs.
Front, and rear coil springs, possibly- fuel pump, all failed in Ford Taurus 2000 sel 66K miles. This could cause driver to loose control, loss of power on highway. These problems could lead to serious injury. The coil springs are well know but Ford will not replace rear coil springs... fuel pumps seem to go out in this car around 60K miles...
Re: recall of 2000 Ford Taurus SE VIN [xxx]. govt required recall for faulty car springs did not work. I went to Ford dealer in ri (paul bailey Ford (now flood Ford) for your recall 04V332000 - described below. The dealer put shields over front springs. Ford should have also replaced the springs at that time, but did not. In 2006, both front springs broke in my car. I had to replace the 2 front springs, plus tie-rods and right front hub and ball joint between July and Dec 2006. I did not go to a Ford dealer because the nearest dealer is about 30 miles away, and I could not take the chance that the broken spring would puncture my tire and cause a crash, so I used a nearby repair shop. NHTSA or Ford should warn other owners that your recall did not solve the problem, because Ford did not also replace the springs as should have done. The failure of springs could lead to tire blowouts and serious car crashes. Updated 07/11/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
At ~92,000 miles on my 2000 Ford Taurus a noise developed, when turning the steering wheel, that was diagnosed by the dealership service department as a broken coil spring on the driver side front suspension. They warned of possible tire failure if a piece broke off and punctured the tire. They noted that the cost of this work would be covered due to the recall. At the same time the service personnel reported that both of the rear coil springs were broken. It seemed unusual that they would inspect the rear suspension for a noise that was coming from the area of the front left wheel. Dealer service personnel offered that the rear springs may have been broken for a 'long time, possibly years...'. further warned that rear tires could be punctured by a piece of these springs. Clearly, they knew the rear springs were suspect and were looking for a non-recall service opportunity. Obviously all of these springs were either improperly designed or of substandard material or substandard workmanship. I would not want to replace the rear springs without some assurance (over seen by the NHTSA office) that the new springs were not of quality similar to the oem springs that were prone to failure. I was lucky not to have suffered an accident from any of the failures, I do not want to 'press my luck'. I will have the dealer replace the right front spring and install the guards on both front suspensions. I will request the failed spring.
Consumer would like reimbursement for front coil springs, struts, and tires on a 2000 Ford Taurus. The vehicle was parked when the left front coil spring broke and punctured the tire. The consumer received a recall in the mail (04V332000). When he took the vehicle to the repair facility, he was told the recall could not be performed, because after market struts had been installed. The Ford kit would not bolt to the strut. When the rear brakes were replaced, it was discovered the right rear coils spring had broken which required replacement of the shock assembly and spindle.
: the contact stated that while driving the rear coil springs fractured causing the tires to blow out. The front springs and tires were replaced on recall # 04V332000 by the dealers. Most recently the back coil springs fractured and damaged the tire. The vehicle was taken to a mechanics to be replaced. There was no confirmation from the dealers or manufacturer to determine if the back springs was caused by a defect or recall. Updated 08/22/06.
Brought vehicle in for servicing and mechanic found that one of the rear spring were broke and the other was in bad shape. Both coils had to be replaced along with the struts.
: the contact stated the vehicle displayed no obvious signs of a suspension problem, however, at an annual state inspection, it was determined that both front coil springs were broken as well as the tie rod assembly and sway bar. A NHTSA recall, # 04V332000 concerning the suspension was performed on the vehicle. The front coil springs were previously repaired accordingly as indicated in the recall. The vehicle was taken to the dealer. The manufacturer repaired the front coil springs under an extended warranty, but did not cover the cost of the tie rod assembly and sway bar.
Had vehicle in local shop for oil change and new battery, asked them to research clanking noise coming from front driver side wheel/tire. Upon investigation they stated broken spring coil, then noticed that rear passenger side spring coil broken and edge was rubbing against tire to the point where it has created a groove into the tire. Mechanic stated that it should be taken care of immediately and decision was made to cut 1-2 inch piece to relieve pressure from tire until vehicle can be brought into dealership. Until this point I was totally unaware that anything this severe was wrong. Contacted Ford customer service line and they indicated extension of warranty on front spring but not rear. Suggested to take it to dealer. Contacted dealer and they immediately took a "defensive" attitude, by asking has the vehicle been in a car accident or what did I hit. Neither has occurred, otherwise car would have been seriously out of alignment.
2000 Ford Taurus rear coil spring fractured piercing tire sidewall. Vehicle was traveling at low speeds at the time. This car recently had a front coil spring failure.
The front coil spring broke and punctured the front tire on my 2000 Ford Taurus. I had the damage repaired then found out there was a recall. I contacted Ford and they refuse to reimburse me because I did not use a Ford dealer. They admitted they did not send a recall notice because they did not have me as the current owner, I have owned the car for over four years. They told me they are not responsible to notify me of a recall because I am not the original purchaser of the car.
The contact stated that while driving at 45 mph the left front driver coil spring broke. After the coil spring broke it tore the front tire into shreds. The vehicle made it back home, and was towed to the dealer. They replaced both coil springs on the front. This was covered under a previous recall. Now, the contact was worried about the back coil springs being affected, and that they may fail also. The contact was in contact with Ford Motor Company. They said that the front coil springs were covered under the recall, and they gave the contact an extended warranty on the coil springs. Also, the consumer heard something on the news about someone wanting to open a congressional hearing on the back coil springs, and that was where the concern was coming from. The vehicle is a 2000 Ford Taurus.
The consumer owns a 2000 Ford Taurus. While driving on the road the rear spring coil went into the left rear tire and caused it to blow out. The vehicle was towed by a flat bed truck to a local dealer. The consumer was without a car for several days. The tire was replaced. There was no crash and no injuries. (11/29/05) the consumer was in the passing lane of a four lane highway when the incident occurred, but fortunately the consumer was able to keep the vehicle under control. The serpentine belt cracked.
A D V E R T I S E M E N T S
- Bloomingburg, NY, USA