This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The check engine light came on in my vehicle and it was idling rough so I took it by autozone to get the diagnostic check. It showed P0300, cylinder misfire. I took my vehicle to the Ford dealership but the check engine light had gone off so they changed the spark plugs thinking this would fix it. A few days later, the same thing happened, with the addition of white smoke coming out of the exhaust, while idling. When I took it in the second time, the light was not on anymore and it wasn't smoking. They couldn't replicate the problem. About a week later, when I started the vehicle, it idled rough and then died. When I started it back up, the check engine light was on again and white smoke was coming from the back of the vehicle. When I started driving, on a city street, white smoke began billowing from the exhaust. The smoke was so thick that I couldn't see anything behind me. I immediately called the Ford dealership and made an appointment to get it looked at again. This time they informed me that coolant was leaking into one of the cylinders and that I would need a new engine and it was going to cost $7,300. My car has been in the shop now for almost two weeks waiting for the extended warranty company to make a decision on whether or not they will pay for the repair. Tsb 19-2346 addresses the issue but the vehicle owner still has to pay for the repair if they don't have a warranty or it doesn't cover it. The first incident was on 7/22/20 and the final incident was on 8/14/20.
The contact owns a 2016 Ford Fusion. The contact stated that while in reverse, his daughter was unable to shift the transmission shifter. The vehicle was towed to the local dealer mountain view Ford located at 301 E 20th St, chattanooga, tn 37408, who diagnosed that the transmission shifter cable was defective and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the NHTSA campaign number: 19V362000 (power train). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 103,000.
On Monday 08/10/2020 park my vehicle in the morning and then came back to the car in the afternoon. It had started and was able to move the shifter but with no result from the transmission and no gear indication on display. Vehicle had to be towed and taken to a Ford dealership the next day. Advised that the shifter cable was broken and needs to be replace. Was informed that my car was ready for pick up on Friday 08/15/2020. On Monday 08/17/2020 had taken vehicle back to the dealership to adjust shifter cable linkage because the shifter was found that it could accidentally shift into neutral from drive with the smallest amount of pressure. Dealership verified that cable shifter required adjustment. On Thursday 08/20/2020 vehicle was completely repaired by Ford dealership.
The contact called on behalf of her grand-daughter who owns a 2016 Ford Fusion. After turning into the school's parking lot and parking the vehicle, her granddaughter placed the vehicle in park, however the vehicle rolled backwards. No warning light was illuminated. The contact's grand-daughter engaged the parking brake to prevent the vehicle from rolling backwards. The contact's grand-daughter was nearby the dealer anderson Ford of St. Joseph (2207 N belt hwy, saint joseph, mo 64506) asked for assistance. The vehicle was diagnosed that the shifter cable bushing failed and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA campaign number: 19V362000 (power train) as a possible solution however, the VIN was not included. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 72,593.
The contact owns a 2016 Ford Fusion. The contact stated that while his wife was in a drive thru, she had placed the vehicle into park and released her foot off the brake pedal. Upon releasing her foot off the brake pedal, the vehicle rolled backwards without warning, causing her to abruptly depress the brake pedal. Due to the failure, the vehicle was towed to tom denchel Ford country hermiston sales & leasing (555 S hwy 395, hermiston, or 97838) where they stated that the transmission bushing failed. Upon investigation, the contact linked his failure to NHTSA campaign number: 19V362000 (power train) however, the VIN was not included in the recall. The dealer was notified of the failure and referred him to the manufacturer. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was 102,000.
- Sanfield, OR, USA
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Stopped car. Shifted into park, but car rolls. Will not shift into any gear. Will not start. Towed to hilbish Ford in kannapolis, nc. Dealer says it is the shifter cable bushing. Google search reveals that Ford has recalled Ford Fusion model years 2014-2016 for this same exact problem, yet the dealership says my car is not included in the recall and are charging me over $300 for repairs.
Ford dealership is stating engine and transmission needs to be replaced. They said this is a known issue with the 1.5L engine and Ford is aware of it. They've never seen the transmission go at the same time. Estimated repairs are $6,300. I'm the original owner, regularly maintained, with 95,000 miles on it. Just turned 4 years old.
I have had my car for only 3 months now. Absolutely no signs that anything was bad or starting to go out. I was driving with my daughter leaving the bank and my car dies in the middle of the rd in a curve!!! the wrench tool light pops up and says see owner manual/ in the manual this indicates a power train/ AWD problem. The car when started idles very rough and doesn't want to accelerate. I have read other complaints that is exactly like mine with the 2016 Ford Fusion. I am a single mom of 4 and only have this car. I am getting it to a mechanic to see what shows up. From what I have seen on other complaints it has to do with failure of the throttle body sensor! had someone been behind me we could've been hit due to the car stalling in the rd! luckily I was going down hill and was able to coast onto a side road!! thank god! many other cars the same as mine are experiencing this! please investigate this problem and recall the parts associated with it!! this is extremely dangerous especially where I live( mountains) with winding roads and less visibility for a car behind me if I stall out in a curve like I did today! I was driving on a secondary road when this happened, near the main road.
My 2016 Ford Fusion titanium rolled away from where it was parked on a flat concrete surface. It went down the driveway, across the street, and approximately 30 to 40 feet into a wooden area before trees stopped it. The car needs the key in close enough proximity to start. The key was in my purse in my house. The car, when on, needs to have the brake compressed to take it from park to drive or park to reverse or park to any other gear. So, no key. No compressed brake. No manual change of gears. Yet, it still rolled away. Something happened with the gear shifter. You don't have to have the key in or by the car. It doesn't have to be started. You don't have to have your foot on the brake. And it goes out of park to any other gear. No key. Not on. No brake. I had the nc highway patrol come and the officer did a report. I have contacted my insurance company.
I backed my vehicle out of the driveway at 4408 alan kent dr, killeen, tx, I then proceeded to put it in drive when it would not go beyond neutral. My car had to be towed back to my residence.
I was at the gas station when I got out of my car after turning it off while I went inside to pay. I was moving swiftly because I had to get back to work. I looked outside and my car had rolled away from the pump, nearly in the city street before I reached it. I immediately ran outside after it, hopped in & put my foot on the brake. I was confused when I saw the gear still in park.. it was then that I looked at the dash and saw it was stuck in neutral. Some guys helped me push it back to the pump and I had to put the parking brake on in order to keep it from rolling again. A nearby mechanic looked under my hood and discovered that the 'shifter cable bushing' had degraded. I called Ford and set up an appointment. The problem was still not fixed
The contact called on behalf of her sister who owns a 2016 Ford Fusion. The contact stated that her sister attempted to place the gear shifter into reverse however, the instrument panel displayed that the vehicle was in neutral. The gear shifter was placed in park however, the instrument panel displayed vehicle was still in neutral. The contact's sister turned the vehicle off and removed the key from the ignition and the vehicle started rolling backwards. The parking brake was activated to stop the vehicle. The contact's sister called crescent Ford, Inc (100 old winston rd, high point, nc 27265, (336) 869-2181) where she was informed that a diagnostic test was necessary to determine the cause of the failure. The contact linked the failure to NHTSA campaign number: 19V362000 (power train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 69,240.
At random times when the car is departing on city streets or highway, the car would stop shifting out of second gear. I would manually shift it to neutral then back to drive and it would drive normal through the first gear then shift to second gear and stay in second gear until I stop and repeat the process, first gear then second gear then stuck and repeat. No one has been able to find out what's wrong with my car's drivetrain system. Multiple certified mechanics have informed me to contact Ford for recalls on this car's powertrain system however Ford says they have no recalls on this model. This seems like a manufacturing defect and is a very dangerous problem since it happens unexpectedly at random time.
The contact owns a 2016 Ford Fusion. The contact stated that while reversing out of a parking spot, she attempted to shift the vehicle into drive however, the vehicle stalled and failed to move forward. The contact used zip ties to secure the gear shifter in drive and the vehicle was driven to the residence. Dick smith Ford of columbia (7201 garners ferry rd, columbia, SC 29209 803-254-4000) was contacted and provided the contact with an estimate of $500 to replace the shifter cable and bushing. The manufacturer was not notified of the failure. The failure mileage was 73,000.
Csr was moving, I made a turn then it was driving weird. Car engine would rev when gas pedal is pressed, but would barely go then after a minute it would not go at all anymore, little wrench light showed up. Transmission is what the mechanic said is the problem. Code reads that the ratio of the third gear is incorrect.
The contact owns a 2016 Ford Fusion. The contact stated that while attempting to place the gear shifter in park, the shift indicator failed to register the correct gear. Greenway Ford located at 9001 East colonial drive orlando, fl 32817, 888-984-4895, was contacted and informed of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 19V362000 (power train) nor 18V471000 (power train). The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 140,000.
Electronic warning that the power steering is no longer functioning property, epa light flashing on and off, and stated that there was an issue with the rear park aid. My car has less than 30K miles and it happened multiple times driving both locally and highway miles. Typically will occur after driving for more than 5 minutes, problem can be fixed by putting vehicle in drive and rotating wheel all the way in both directions and then restarting vehicle. Problems is recurring though and has happened multiple times in the past 3 weeks. Problem causes steering wheel to become extremely difficult to turn and leads to issues maneuvering the vehicle. Very dangerous especially when trying to make any turns. I am bringing my car into be serviced tomorrow as it is very dangerous to drive, will have further documentation after that.
Coolant started leaking into the engine and now I need a new engine. I have only owned this car for four years and have taken very good care of it. I have done some research and found that hundreds of people have had the same issue. I will never buy from Ford again.
The contact owns a 2016 Ford Fusion. The contact stated that while reversing out of the driveway, the gear shifter ceased in reverse. The contact was unable to shift the vehicle out of reverse. Upon inspection, it was discovered that the transmission bushing failed. The contact provided a temporary fix to the failure and drove to miracle Ford located at 1394 nashville pike, gallatin, tn 37066, (615)442-8845, to be diagnosed. The contact was informed that the transmission shifter bushing needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 18V471000 (power train). The manufacturer was not notified of the failure. The failure mileage was 80,000.
The contact owns a 2016 Ford Fusion. The contact stated that after her husband placed the gear shifter in reverse, the gear shifter ceased in reverse. The vehicle was towed to koons Ford Lincoln of annapolis (2540 riva rd, annapolis, md 21401) to be diagnosed. The vehicle was diagnosed with a defective shifter cable link due to the transmission bushing. The contact linked the failure to NHTSA campaign number: 19V362000 (power train). The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 68,793.
A D V E R T I S E M E N T S
- Searcy, AR, USA